25
NPS
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Exabeam
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About Exabeam's Brand
"Exabeam is a User Behavior Analytics firm that uses log data to detect anomalous user behaviors, find attackers and automate attack analysis."
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Exabeam NPS
Exabeam's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether Exabeam's customers would recommend using the product based on a scale of -100 to 100.
Exabeam Overall NPS
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
Exabeam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 50 | Jul 2021 | 50 |
Aug 2021 40 | Aug 2021 | 40 |
Jan 2022 49 | Jan 2022 | 49 |
Apr 2022 50 | Apr 2022 | 50 |
May 2022 55 | May 2022 | 55 |
Jul 2022 40 | Jul 2022 | 40 |
Jul 2023 27 | Jul 2023 | 27 |
Aug 2023 17 | Aug 2023 | 17 |
Feb 2024 22 | Feb 2024 | 22 |
May 2024 15 | May 2024 | 15 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exabeam Customer Reviews
Out of the 3 Exabeam customer reviews 2 were positive and 1 was constructive. Exabeam customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Exabeam Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Exabeam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exabeam Product Quality
3.7/5
Exabeam has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Exabeam's overall Product Quality score rated by its users and customers.
Exabeam Product Information
Exabeam’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.exabeam.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
SaaS
Exabeam Pricing
Exabeam ROI & Value For Money
3.8/5
Exabeam has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Exabeam Customer Satisfaction (CSAT)
Exabeam Customer Satisfaction (CSAT) Score
60 / 100
Exabeam has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Exabeam Customer Service
3.8/5
Exabeam has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Exabeam's overall Customer Service score rated by its users and customers.
About Exabeam's Customer Service
Address
San Mateo, CA
Website
http://www.exabeam.com
Exabeam as an Employer
4.2/5
Exabeam has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Exabeam scored a 25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Exabeam would recommend the brand to a friend. ENPS measures how likely Exabeam employees would recommend working at Exabeam to a friend.
Net Promoter Score
25
NPS Score
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
