Cybereason NPS & Customer Reviews

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Cybereason

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Cybereason

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About Cybereason's Brand

Cybereason's Endpoint Detection and Response platform identifies in real time all the elements of cyber attacks for effective response Among its major competitors, Cybereason is ranked in 3rd place for NPS while SentinelOne is 1st, and CrowdStrike is 2nd. Overall, Cybereason has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B

Brand at a Glance

64%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Cybereason CMO

Meg OLeary

Cybereason Ranking

^#3 / 4 of its competitors

Cybereason NPS

Cybereason's Net Promoter Score (NPS) is a 16 with 50% Promoters, 16% Passives, and 34% Detractors. Net Promoter Score tracks whether Cybereason's customers would recommend using the product based on a scale of -100 to 100.

Cybereason Overall NPS

NPS

50%	Promoters
16%	Passives
34%	Detractors

Cybereason NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 28	Jun 2022	28
Jul 2022 22	Jul 2022	22
Aug 2022 10	Aug 2022	10
Sep 2022 4	Sep 2022	4
Jan 2023 3	Jan 2023	3
Feb 2023 9	Feb 2023	9
Jun 2023 8	Jun 2023	8
Jul 2023 12	Jul 2023	12
Sep 2023 7	Sep 2023	7
Apr 2024 14	Apr 2024	14
Jun 2024 13	Jun 2024	13
Jul 2025 16	Jul 2025	16

How Other Brands Compare

Cybereason is ranked third for NPS among its competitors. SentinelOne and CrowdStrike come in first and second, with Cylance coming in at #4. Among those competitors, it is the lowest valued company behind CrowdStrike.

	Cybereason	CrowdStrike	Cylance	SentinelOne
Global Ranking	#-	#972	#-	#-
NPS	16	42	0	91
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$1.00B	$37.95B	$4.77B	$1.00B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cybereason NPS by Gender

Cybereason's NPS was rated 0 by Male customers on Comparably.

Male

Cybereason's NPS was rated by Male customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Female

N/A

Cybereason's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Cybereason NPS by Ethnicity

Cybereason's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34
Asian or Pacific Islander -25	Asian or Pacific Islander	-25

Cybereason NPS by Age

Cybereason's NPS was rated 34 points by customers ages 41-45 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

41-45

67%

33%

Cybereason NPS by Usage

Cybereason's NPS was rated the highest by customers who have used Cybereason's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -42	Less than 1 Year	-42
1 to 2 Years 0	1 to 2 Years	0

Cybereason NPS vs. Competitors

Compared to its competitors, Cybereason's NPS is rated right above Cylance, and is preceded by CrowdStrike.

COMPANY		NPS Score
	SentinelOne	91
	CrowdStrike	42
	Cybereason	16
	Cylance	0
	Dtex Systems	N/A
	ZENEDGE	N/A

Cybereason Customer Reviews

Cybereason Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of Cybereason users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

64%

36%

Cybereason Customer Loyalty Score by Gender

Cybereason's Customer Loyalty score was rated 70 by Male customers on Comparably.

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Male

70%

Yes

Female

N/A

Yes

Cybereason Customer Loyalty Score by Ethnicity

Cybereason's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

Cybereason Customer Loyalty Score by Age

Cybereason's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 70%	41-45	70%

Cybereason Customer Loyalty Score by Usage

Cybereason's Customer Loyalty score was rated the highest by customers who have used Cybereason's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	49%
1 to 2 Years	70%

Cybereason Customer Loyalty Score by Industry

Cybereason's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Cybereason Customer Loyalty vs. Competitors

Compared to its competitors, Cybereason's Customer Loyalty score is rated right above Dtex Systems, and is preceded by Cylance.

COMPANY		Customer Loyalty Score
	SentinelOne	90%
	CrowdStrike	79%
	Cylance	70%
	Cybereason	64%
	Dtex Systems	N/A
	ZENEDGE	N/A

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Cybereason Product Quality

3.9/5

Cybereason has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Cybereason Product Information

Cybereason’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cybereason's product the highest.

Website: http://www.cybereason.com

Company Size: 201-500 Employees

Industry

Tech

Enterprise

On Demand

SaaS

Quick Insights into Cybereason Product Quality

Cybereason's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.

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Ranked Cybereason Product Quality the Highest

Asian or Pacific Islander	4.5
Male	4.1
Tech	3.9

Ranked Cybereason Product Quality the Lowest

Less than 1 Year	3.5
Caucasian	2.6

Cybereason Product Quality Score by Gender

Cybereason's Product Quality score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Cybereason Product Quality Score by Ethnicity

Cybereason's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Cybereason Product Quality Score by Age

Cybereason's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 3.5	41-45	3.5

Cybereason Product Quality Score by Usage

Cybereason's Product Quality score was rated the highest by customers who have used Cybereason's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.8

Cybereason Product Quality Score by Industry

Cybereason's Product Quality score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Cybereason Product Quality vs. Competitors

Compared to its competitors, Cybereason's Product Quality score is rated right above Cylance, and is preceded by CrowdStrike.

COMPANY		Product Quality Score
	SentinelOne	4.5/5
	CrowdStrike	4.1/5
	Cybereason	3.9/5
	Cylance	3.3/5
	Dtex Systems	N/A
	ZENEDGE	N/A

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Cybereason Pricing

Cybereason ROI & Value For Money

3.8/5

Cybereason has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Cybereason Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Cybereason ROI

Cybereason's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Cybereason's products/services for Less than 1 Year.

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Ranked Cybereason ROI the Highest

Tech	4.1
Asian or Pacific Islander	4
Male	3.9

Ranked Cybereason ROI the Lowest

Caucasian	3.5
Less than 1 Year	3.4

Cybereason ROI Score by Gender

Cybereason's ROI score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Cybereason ROI Score by Ethnicity

Cybereason's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Asian or Pacific Islander 4	Asian or Pacific Islander	4

Cybereason ROI Score by Age

Cybereason's ROI score was rated 3.6 stars by customers ages 41-45 on Comparably.

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Summary	Age	Score
41-45 3.6	41-45	3.6

Cybereason ROI Score by Usage

Cybereason's ROI score was rated the highest by customers who have used Cybereason's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.5

Cybereason ROI Score by Industry

Cybereason's ROI score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Cybereason Pricing vs. Competitors

Compared to its competitors, Cybereason's ROI score is rated right above Cylance, and is preceded by CrowdStrike.

COMPANY		Pricing Score
	SentinelOne	4.5/5
	CrowdStrike	3.9/5
	Cybereason	3.8/5
	Cylance	3.5/5
	Dtex Systems	N/A
	ZENEDGE	N/A

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Cybereason Customer Satisfaction (CSAT)

Cybereason Customer Satisfaction (CSAT) Score

77 / 100

Cybereason has an overall Customer Satisfaction score of 77 rated by its users and customers.

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Very Satisfied	48%
Satisfied	29%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

48%

Satisfied

29%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cybereason Customer Satisfaction

Cybereason's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Caucasian customers.

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Ranked Cybereason Customer Satisfaction the Highest

Male	80%
Asian or Pacific Islander	75%
Less than 1 Year	66%

Ranked Cybereason Customer Satisfaction the Lowest

Caucasian	67%

Cybereason Customer Satisfaction Score by Gender

Cybereason's Customer Satisfaction score was rated 80 by Male customers on Comparably.

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80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

Cybereason Customer Satisfaction Score by Ethnicity

Caucasian
67%
Asian or Pacific Islander
75%

CSAT according to Caucasian

Cybereason's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

Cybereason's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

Cybereason Customer Satisfaction Score by Usage

Cybereason's Customer Satisfaction score was rated 66 points by customers who have used Cybereason's products/services for Less than 1 Year.

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Less than 1 Year	66

Cybereason Customer Satisfaction Score by Industry

Cybereason's Customer Satisfaction score was rated 60 points by Tech industry customers.

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Tech	60

Cybereason Customer Satisfaction vs. Competitors

Compared to its competitors, Cybereason's Customer Satisfaction score is rated right above Cylance, and is preceded by CrowdStrike.

COMPANY		Customer Satisfaction (CSAT) Score
	SentinelOne	100%
	CrowdStrike	83%
	Cybereason	76%
	Cylance	31%
	Dtex Systems	0%
	ZENEDGE	0%

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Cybereason Customer Service

3.8/5

Cybereason has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Cybereason's Customer Service

Address

222 Berkeley Street, Floor 13, Boston, MA 02116

Website

http://www.cybereason.com

Phone Number

(781) 768-6065

Quick Insights into Cybereason Customer Service

Cybereason's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Cybereason's products/services for Less than 1 Year.

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Ranked Cybereason Customer Service the Highest

Caucasian	4
1 to 2 Years	3.6
Tech	3.6

Ranked Cybereason Customer Service the Lowest

Asian or Pacific Islander	3.6
Less than 1 Year	3.3

Cybereason Customer Service Score by Gender

Cybereason's Customer Service score was rated 3.3 by Male customers on Comparably.

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Male

3.3/5

Female

N/A

Cybereason Customer Service Score by Ethnicity

Cybereason's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Cybereason Customer Service Score by Age

Cybereason's Customer Service score was rated 3.5 stars by customers ages 41-45 on Comparably.

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100

Summary	Age	Customer Service Score
41-45 3.5	41-45	3.5

Cybereason Customer Service Score by Usage

Cybereason's Customer Service score was rated the highest by customers who have used Cybereason's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.6

Cybereason Customer Service Score by Industry

Cybereason's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Cybereason Customer Service vs. Competitors

Compared to its competitors, Cybereason's Customer Service score is rated right above Cylance, and is preceded by CrowdStrike.

COMPANY		Customer Service Score
	SentinelOne	4.5/5
	CrowdStrike	4/5
	Cybereason	3.8/5
	Cylance	3.5/5
	Dtex Systems	N/A
	ZENEDGE	N/A

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Cybereason as an Employer

4.5/5

Cybereason has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Cybereason

Lior Div

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cybereason scored a 16 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Cybereason would recommend the brand to a friend. ENPS measures how likely Cybereason employees would recommend working at Cybereason to a friend.

Net Promoter Score

NPS Score

50%	Promoters
16%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

61%	Promoters
15%	Passive
24%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail