6
NPS
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Ranked
#176
Tech Brands
Brand Page
Chegg
Chegg is ranked #176 in Tech Brands
Chegg is ranked #176 in Tech Brands
About Chegg's Brand
Millions of people all around the world learn with Chegg. No matter the goal, level, or style, Chegg helps learners learn with confidence. We provide 24/7 on-demand support, and our personalized learning assistant leverages the power of artificial intelligence (“AI”), more than a hundred million pieces of proprietary content, as well as a decade of learning insights. Our platform also helps learners build essential life and job skills to accelerate their path from learning to earning, and we work with companies to offer learning programs for their employees. Chegg is a publicly held company and trades on the NYSE under the symbol CHGG. For more information, visit www.chegg.com. Chegg’s brand is ranked #544 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Chegg. When compared to other organizations within the Tech industry, Chegg is ranked #176. Among its major competitors, Chegg is ranked in 2nd place for NPS while Udemy is 1st, and Quizlet is 3rd. Overall, Chegg has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $14.07B
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Chegg CMO
Chegg Ranking
- #176 in Tech
- #2 / 4 of its competitors
Chegg NPS
Chegg's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether Chegg's customers would recommend using the product based on a scale of -100 to 100.
Chegg Overall NPS
| 46% | Promoters |
|---|---|
| 14% | Passives |
| 40% | Detractors |
Chegg NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 10 | Dec 2023 | 10 |
Feb 2024 8 | Feb 2024 | 8 |
Apr 2024 8 | Apr 2024 | 8 |
Jun 2024 6 | Jun 2024 | 6 |
Jul 2024 6 | Jul 2024 | 6 |
Aug 2024 6 | Aug 2024 | 6 |
Sep 2024 5 | Sep 2024 | 5 |
Dec 2024 3 | Dec 2024 | 3 |
Feb 2025 3 | Feb 2025 | 3 |
Mar 2025 5 | Mar 2025 | 5 |
Apr 2025 5 | Apr 2025 | 5 |
Nov 2025 7 | Nov 2025 | 7 |
How Other Brands Compare
Chegg is ranked second for NPS among its competitors. Udemy and Duolingo come in first and third, with Course Hero coming in at #4. Among those competitors, it is the most valued company.
Chegg |  Udemy |  Duolingo |  Course Hero | |
| Global Ranking | #544 | #505 | #- | #- |
| NPS | 6 | 42 | -1 | -44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $14.07B | $700.00M | $1.50B | $1.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chegg NPS by Gender
Male customers rated Chegg's NPS 25 points higher than Female customers.
Male
4
Chegg's NPS was rated 4 by Male customers on Comparably.
45%
Promoters
14%
Passives
41%
Detractors
Female
-21
Chegg's NPS was rated -21 by Female customers on Comparably.
33%
Promoters
13%
Passives
54%
Detractors
Chegg NPS by Ethnicity
Chegg's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other -46 | Other | -46 |
Chegg NPS by Age
Chegg's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Chegg NPS by Usage
Chegg's NPS was rated the highest by customers who have used Chegg's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
1 to 2 Years 12 | 1 to 2 Years | 12 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Chegg NPS vs. Competitors
Compared to its competitors, Chegg's NPS is rated right above Quizlet, and is preceded by Udemy.
| COMPANY | NPS Score | |
|---|---|---|
| Udemy | 42 |
| Chegg | 6 |
 | Quizlet | 6 |
 | Khan | N/A |
| Duolingo | -1 |
 | Varsity Tutors | -28 |
| Course Hero | -44 |
Chegg Customer Reviews
Out of the 3 Chegg customer reviews 2 were positive and 1 was constructive. Chegg customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Chegg Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Chegg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chegg Customer Loyalty Score by Gender
Male customers rated Chegg's Customer Loyalty score 10% higher than Female customers.
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Male
88%
Yes
Female
78%
Yes
Chegg Customer Loyalty Score by Ethnicity
Chegg's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Chegg.
78
out of 100
Caucasian
100
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
75
out of 100
Other
Chegg Customer Loyalty Score by Age
Chegg's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 75% | 26-30 | 75% |
31-35 78% | 31-35 | 78% |
46-50 78% | 46-50 | 78% |
Chegg Customer Loyalty Score by Usage
Chegg's Customer Loyalty score was rated the highest by customers who have used Chegg's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Chegg Customer Loyalty Score by Industry
Chegg's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Chegg Customer Loyalty vs. Competitors
Compared to its competitors, Chegg's Customer Loyalty score is rated right above Quizlet, and is preceded by Udemy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Udemy | 81% |
| Chegg | 76% |
| Quizlet | 69% |
| Course Hero | 69% |
| Duolingo | 62% |
| Varsity Tutors | 58% |
| Khan | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Chegg's Customer Loyalty score is rated right below Peloton.
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Chegg Product Quality
3.4/5
Chegg has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Chegg Product Information
Chegg’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Chegg's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Chegg the lowest at 2.5.
- Website
- http://www.chegg.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
Quick Insights into Chegg Product Quality
Chegg's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked Chegg Product Quality the Highest
Ranked Chegg Product Quality the Lowest
Chegg Product Quality Score by Gender
Male customers rated Chegg's Product Quality score 1.1 stars higher than Female customers.
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Male
3.5/5
Female
2.4/5
Chegg Product Quality Score by Ethnicity
Chegg's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.2 | Other | 2.2 |
Chegg Product Quality Score by Age
Chegg's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2.9 | 26-30 | 2.9 |
31-35 4.1 | 31-35 | 4.1 |
46-50 1.5 | 46-50 | 1.5 |
Chegg Product Quality Score by Usage
Chegg's Product Quality score was rated the highest by customers who have used Chegg's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Chegg Product Quality Score by Industry
Chegg's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Chegg Product Quality vs. Competitors
Compared to its competitors, Chegg's Product Quality score is rated right above Varsity Tutors, and is preceded by Quizlet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Udemy | 4.1/5 |
| Duolingo | 3.6/5 |
| Quizlet | 3.4/5 |
| Chegg | 3.4/5 |
| Varsity Tutors | 2.6/5 |
| Course Hero | 2.5/5 |
| Khan | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Chegg's Product Quality score is rated right below ROBLOX.
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Chegg Pricing
Chegg ROI & Value For Money
3.2/5
Chegg has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Chegg Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Chegg.
Quick Insights into Chegg ROI
Chegg's ROI score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Chegg ROI the Highest
Ranked Chegg ROI the Lowest
Chegg ROI Score by Gender
Male customers rated Chegg's ROI score 0.7 stars higher than Female customers.
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Male
3.1/5
Female
2.4/5
Chegg ROI Score by Ethnicity
Chegg's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 2.1 | Other | 2.1 |
Chegg ROI Score by Age
Chegg's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.6 | 26-30 | 2.6 |
31-35 3 | 31-35 | 3 |
46-50 1.5 | 46-50 | 1.5 |
Chegg ROI Score by Usage
Chegg's ROI score was rated the highest by customers who have used Chegg's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Chegg ROI Score by Industry
Chegg's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Chegg Pricing vs. Competitors
Compared to its competitors, Chegg's ROI score is rated right above Quizlet, and is preceded by Duolingo.
| COMPANY | Pricing Score | |
|---|---|---|
| Udemy | 4/5 |
| Duolingo | 3.8/5 |
| Chegg | 3.2/5 |
| Quizlet | 3.1/5 |
| Course Hero | 2.5/5 |
| Varsity Tutors | 2.4/5 |
| Khan | N/A |
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ROI for Other Tech Brands
In the Tech industry, Chegg's ROI score is rated right below ROBLOX.
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Chegg Customer Satisfaction (CSAT)
Chegg Customer Satisfaction (CSAT) Score
44 / 100
Chegg has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
28%
Satisfied
16%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Chegg Customer Satisfaction
Chegg's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
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Ranked Chegg Customer Satisfaction the Highest
Ranked Chegg Customer Satisfaction the Lowest
Chegg Customer Satisfaction Score by Gender
Male customers rated Chegg's Customer Satisfaction score 13 points higher than Female customers.
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46 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 45% |
33 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Chegg Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Chegg's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
Chegg's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Asian or Pacific Islander
Chegg's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Chegg's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Chegg Customer Satisfaction Score by Age
Chegg's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 46% | |||||||||||||||
| 26-30 | 20% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 46-50 | 0% |
Chegg Customer Satisfaction Score by Usage
Chegg's Customer Satisfaction score was rated the highest by customers who have used Chegg's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Chegg Customer Satisfaction Score by Industry
Chegg's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Chegg Customer Satisfaction vs. Competitors
Compared to its competitors, Chegg's Customer Satisfaction score is rated right above Course Hero, and is preceded by Quizlet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Udemy | 82% |
| Duolingo | 76% |
| Quizlet | 67% |
| Chegg | 44% |
| Course Hero | 43% |
| Varsity Tutors | 42% |
| Khan | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Chegg's Customer Satisfaction score is rated right below Peloton.
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Chegg Customer Service
3.1/5
Chegg has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Chegg's Customer Service
Address
3900 Freedom Cir, Santa Clara, CA 95054
Website
http://www.chegg.com
Phone Number
(855) 576-6289
Chegg's Social Links
Quick Insights into Chegg Customer Service
Chegg's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Chegg Customer Service the Highest
Ranked Chegg Customer Service the Lowest
Chegg Customer Service Score by Gender
Male customers rated Chegg's Customer Service score 0.9 stars higher than Female customers.
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Male
3.2/5
Female
2.3/5
Chegg Customer Service Score by Ethnicity
Chegg's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Chegg.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.7 | Other | 1.7 |
Chegg Customer Service Score by Age
Chegg's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.7 | 31-35 | 3.7 |
46-50 1.5 | 46-50 | 1.5 |
Chegg Customer Service Score by Usage
Chegg's Customer Service score was rated the highest by customers who have used Chegg's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Chegg Customer Service Score by Industry
Chegg's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Chegg Customer Service vs. Competitors
Compared to its competitors, Chegg's Customer Service score is rated right above Quizlet, and is preceded by Duolingo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Udemy | 4/5 |
| Duolingo | 3.8/5 |
| Chegg | 3.1/5 |
| Quizlet | 3/5 |
| Varsity Tutors | 2.3/5 |
| Course Hero | 2.1/5 |
| Khan | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Chegg's Customer Service score is rated right below ROBLOX.
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Chegg as an Employer
4.9/5
Chegg has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Chegg scored a 6 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Chegg would recommend the brand to a friend. ENPS measures how likely Chegg employees would recommend working at Chegg to a friend.
Net Promoter Score
6
NPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 74% | Promoters |
|---|---|
| 17% | Passive |
| 9% | Detractors |
Global Ranking Snapshot
Chegg is ranked #544 in the Global Top 100 Brands. It ranks just behind Pure Storage and just ahead of Moody's Analytics.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
542 |  | Rapid7 |  | Corey Thomas | Tech |
543 |  | Pure Storage |  | Charlie Giancarlo | Tech |
544 | | Chegg | | Nathan Schultz | Tech |
545 |  | Moody's Analytics |  | Mark Almeida | Banking and Financial Services |
546 |  | Medtronic |  | Geoff Martha | Health and Wellness |
547 |  | Korn Ferry |  | Gary Burnison | Business and Consumer Services |
548 |  | Philip Morris International |  | Jack Olczak | Consumer Goods |
Tech Ranking Snapshot
Chegg is ranked #176 in the Tech Industry. It ranks just behind Pure Storage and just ahead of AppDynamics.
| RANK | COMPANY | Location | |
|---|---|---|---|
174 | | Rapid7 | Boston, MA |
175 | | Pure Storage | Mountain View, CA |
176 | | Chegg | Santa Clara, CA |
177 |  | AppDynamics | San Francisco, CA |
178 |  | Toptal | |
179 |  | Confluent | Mountain View, CA |
180 |  | Rover.com | Seattle, WA |
