-44
NPS
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Course Hero
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About Course Hero's Brand
Course Hero, a Learneo business, is an online learning platform with over 100 million course-specific study resources contributed by our community of students and educators, and produced by our team of educational content specialists in collaboration with subject experts. You’ll find practice problems, study guides, videos, class notes, and step-by-step explanations for every subject you’re studying—from economics to literature, biology to history, accounting to psychology, and everything in between. Through Course Hero, you can quickly find what you need to learn deeply. We work closely with educators to help support student learning and complement what’s happening in the classroom. We want to see more students walking up to the podium on graduation day, proud of what they’ve accomplished, and ready to build great lives for themselves. We aim to help them get there. Among its major competitors, Course Hero is ranked in 13th place for NPS while Slack is 1st, and Pinterest is 2nd. Overall, Course Hero has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.10B
Brand at a Glance
69%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.1/5
Customer Service
Course Hero Ranking
- #4 / 4 of its competitors
Course Hero NPS
Course Hero's Net Promoter Score (NPS) is a -44 with 26% Promoters, 4% Passives, and 70% Detractors. Net Promoter Score tracks whether Course Hero's customers would recommend using the product based on a scale of -100 to 100.
Course Hero Overall NPS
| 26% | Promoters |
|---|---|
| 4% | Passives |
| 70% | Detractors |
Course Hero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 -7 | Jun 2022 | -7 |
Jul 2022 -13 | Jul 2022 | -13 |
Sep 2022 -23 | Sep 2022 | -23 |
Oct 2022 -27 | Oct 2022 | -27 |
Dec 2022 -30 | Dec 2022 | -30 |
Feb 2023 -33 | Feb 2023 | -33 |
May 2023 -37 | May 2023 | -37 |
Oct 2023 -39 | Oct 2023 | -39 |
Jan 2024 -41 | Jan 2024 | -41 |
Feb 2024 -44 | Feb 2024 | -44 |
Jul 2024 -46 | Jul 2024 | -46 |
How Other Brands Compare
Course Hero is ranked #4 for NPS among its competitors. Slack and Pinterest come in first and second, with Uber coming in at third. Among those competitors, it is the lowest valued company behind Uber.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Course Hero NPS by Gender
Course Hero's NPS was rated -28 by Female customers on Comparably.
Female
-28
Course Hero's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Male
N/A
Course Hero's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Course Hero NPS by Age
Course Hero's NPS was rated -51 points by customers ages 18-25 on Comparably.
Course Hero NPS by Usage
Course Hero's NPS was rated the highest by customers who have used Course Hero's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
Course Hero Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Course Hero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Course Hero Customer Loyalty Score by Gender
Course Hero's Customer Loyalty score was rated 61 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Course Hero.
Female
61%
Yes
Male
N/A
Yes
Course Hero Customer Loyalty Score by Age
Course Hero's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Course Hero.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Course Hero Customer Loyalty Score by Usage
Course Hero's Customer Loyalty score was rated 70% by customers who have used Course Hero's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Course Hero Customer Loyalty vs. Competitors
Compared to its competitors, Course Hero's Customer Loyalty score is rated right above Duolingo, and is preceded by Quizlet.
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Course Hero Product Quality
2.5/5
Course Hero has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Course Hero Product Information
Course Hero’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.coursehero.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Marketplaces
Quick Insights into Course Hero Product Quality
Course Hero's Product Quality score was rated highest by customers who have used Course Hero's products/services for Less than 1 Year, and rated lowest by customers who have used Course Hero's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Course Hero's Product Quality.
Ranked Course Hero Product Quality the Highest
Ranked Course Hero Product Quality the Lowest
Course Hero Product Quality Score by Gender
Course Hero's Product Quality score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Course Hero.
Female
2.4/5
Male
N/A
Course Hero Product Quality Score by Age
Course Hero's Product Quality score was rated 2.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Course Hero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
Course Hero Product Quality Score by Usage
Course Hero's Product Quality score was rated the highest by customers who have used Course Hero's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Course Hero Product Quality vs. Competitors
Compared to its competitors, Course Hero's Product Quality score is rated right above DoorDash, and is preceded by Instacart.
Unlock Course Hero Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Course Hero Product Quality vs. Competitors data and gain insights into your customers today.
Course Hero Pricing
Course Hero ROI & Value For Money
2.5/5
Course Hero has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Course Hero's overall ROI score rated by its users and customers.
Quick Insights into Course Hero ROI
Course Hero's ROI score was rated highest by customers who have used Course Hero's products/services for Less than 1 Year, and rated lowest by customers who have used Course Hero's products/services for 1 to 2 Years.
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Ranked Course Hero ROI the Highest
Ranked Course Hero ROI the Lowest
Course Hero ROI Score by Gender
Course Hero's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Course Hero.
Female
2.5/5
Male
N/A
Course Hero ROI Score by Age
Course Hero's ROI score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Course Hero.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
Course Hero ROI Score by Usage
Course Hero's ROI score was rated the highest by customers who have used Course Hero's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Course Hero Pricing vs. Competitors
Compared to its competitors, Course Hero's ROI score is rated right above DoorDash, and is preceded by Instacart.
Unlock Course Hero ROI vs. Competitors Data
VS
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Course Hero Customer Satisfaction (CSAT)
Course Hero Customer Satisfaction (CSAT) Score
43 / 100
Course Hero has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Course Hero Customer Satisfaction
Course Hero's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Course Hero Customer Satisfaction the Highest
Course Hero Customer Satisfaction Score by Gender
Course Hero's Customer Satisfaction score was rated 20 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Course Hero.
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Course Hero Customer Satisfaction Score by Age
Course Hero's Customer Satisfaction score was rated 40 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Course Hero.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% |
Course Hero Customer Satisfaction vs. Competitors
Compared to its competitors, Course Hero's Customer Satisfaction score is rated right above DoorDash, and is preceded by Chegg.
Unlock Course Hero Customer Satisfaction vs. Competitors Data
VS
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Course Hero Customer Service
2.1/5
Course Hero has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Course Hero's Customer Service
Address
2000 Seaport Blvd, 3rd Floor, Redwood City, CA 94063
Website
http://www.coursehero.com
Phone Number
49-30-54-44-59-00
Course Hero's Social Links
Quick Insights into Course Hero Customer Service
Course Hero's Customer Service score was rated highest by customers who have used Course Hero's products/services for Less than 1 Year, and rated lowest by customers who have used Course Hero's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Course Hero's Customer Service score.
Ranked Course Hero Customer Service the Highest
Ranked Course Hero Customer Service the Lowest
Course Hero Customer Service Score by Gender
Course Hero's Customer Service score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Course Hero.
Female
2.3/5
Male
N/A
Course Hero Customer Service Score by Age
Course Hero's Customer Service score was rated 2.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Course Hero.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
Course Hero Customer Service Score by Usage
Course Hero's Customer Service score was rated the highest by customers who have used Course Hero's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Course Hero Customer Service vs. Competitors
Compared to its competitors, Course Hero's Customer Service score is rated right above Lyft, and is preceded by DoorDash.
Unlock Course Hero Customer Service vs. Competitors Data
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Course Hero as an Employer
4.3/5
Course Hero has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Course Hero scored a -44 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Course Hero would recommend the brand to a friend. ENPS measures how likely Course Hero employees would recommend working at Course Hero to a friend.
Net Promoter Score
-44
NPS Score
| 26% | Promoters |
|---|---|
| 4% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 59% | Promoters |
|---|---|
| 28% | Passive |
| 13% | Detractors |
