44
NPS
Comparably is excited to introduce our all-new Best Brands Award winners
Ranked
#77
Business and Consumer Services Brands
Brand Page
Udemy
Marketing or Exec? Claim Your Free Account
Want to learn more about
Get in touch & set up a free account now
Udemy is ranked #77 in Business and Consumer Services Brands
Udemy is ranked #77 in Business and Consumer Services Brands
About Udemy's Brand
Our mission is to improve lives through learning by providing flexible, effective skill development to empower organizations and individuals. Through our global marketplace platform, we provide the tools learners, instructors, and enterprises need to achieve their goals and reach their full potential. We enjoy problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Our culture fosters inclusion and belonging and encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Udemy’s brand is ranked #505 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Udemy. When compared to other organizations within the Business and Consumer Services industry, Udemy is ranked #77. Among its major competitors, Udemy is ranked in 3rd place for NPS while Skillsoft is 1st, and LinkedIn is 2nd. Overall, Udemy has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $700.00M
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Udemy Ranking
- #505 in Global Best Brands
- #77 in Business and Consumer Services
- #2 / 4 of its competitors
Udemy NPS
Udemy's Net Promoter Score (NPS) is a 44 with 60% Promoters, 24% Passives, and 16% Detractors. Net Promoter Score tracks whether Udemy's customers would recommend using the product based on a scale of -100 to 100.
Udemy Overall NPS
| 60% | Promoters |
|---|---|
| 24% | Passives |
| 16% | Detractors |
Udemy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 43 | Jul 2021 | 43 |
Aug 2021 41 | Aug 2021 | 41 |
Sep 2021 41 | Sep 2021 | 41 |
Oct 2021 46 | Oct 2021 | 46 |
Nov 2021 45 | Nov 2021 | 45 |
Dec 2021 46 | Dec 2021 | 46 |
Jan 2022 46 | Jan 2022 | 46 |
Feb 2022 45 | Feb 2022 | 45 |
Mar 2022 43 | Mar 2022 | 43 |
Apr 2022 43 | Apr 2022 | 43 |
May 2022 43 | May 2022 | 43 |
Jun 2022 44 | Jun 2022 | 44 |
How Other Brands Compare
Udemy is ranked second for NPS among its competitors. LinkedIn and Coursera come in first and third, with Skillshare coming in at #4. Among those competitors, it is the third most valued company behind Coursera.
Sign Up for Brand Profile PRO to get the full Comparison data of Udemy vs Competitors.
PRO Demo Our Brand Intelligence Solutions
Udemy |  LinkedIn |  Coursera |  Skillshare | |
| Global Ranking | #505 | #29 | #569 | #887 |
| NPS | 44 | 45 | 20 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $700.00M | - | $1.00B | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Udemy NPS by Gender
Male customers rated Udemy's NPS 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full NPS by Gender data of Udemy.
Male
67
Udemy's NPS was rated 67 by Male customers on Comparably.
Sign Up to learn about Udemy's NPS Score rated by Male customers on Comparably.
71%
Promoters
25%
Passives
4%
Detractors
Female
64
Udemy's NPS was rated 64 by Female customers on Comparably.
Sign Up to learn about Udemy's NPS Score rated by Female customers on Comparably.
71%
Promoters
22%
Passives
7%
Detractors
Udemy NPS by Ethnicity
Udemy's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Udemy.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 62 | Caucasian | 62 |
African American/Black 83 | African American/Black | 83 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other 49 | Other | 49 |
Udemy NPS by Age
Udemy's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Udemy.
Udemy NPS by Usage
Udemy's NPS was rated the highest by customers who have used Udemy's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of Udemy.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 54 | Less than 1 Year | 54 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 43 | 2 to 5 Years | 43 |
Udemy NPS vs. Competitors
Compared to its competitors, Udemy's NPS is rated right above Coursera, and is preceded by LinkedIn.
| COMPANY | NPS Score | |
|---|---|---|
 | Skillsoft | 80 |
| 45 | |
| Udemy | 44 |
| Coursera | 20 |
| Skillshare | 8 |
 | Simplilearn | 0 |
 | New Mexico Tech | N/A |
 | TakeLessons | N/A |
Unlock Udemy NPS vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Udemy NPS vs. Competitors data and gain insights into your customers today.
Udemy NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Udemy's NPS is rated right above Visa.
Unlock Udemy NPS vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Udemy NPS vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Udemy Customer Reviews
Out of the 7 Udemy customer reviews 7 were positive and 0 were constructive. Udemy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Udemy Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Udemy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Udemy Customer Loyalty Score by Gender
Male customers rated Udemy's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Udemy.
Male
85%
Yes
Female
81%
Yes
Udemy Customer Loyalty Score by Ethnicity
Udemy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Udemy.
89
out of 100
Caucasian
85
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
70
out of 100
Other
Udemy Customer Loyalty Score by Age
Udemy's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Udemy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 81% | 18-25 | 81% |
26-30 70% | 26-30 | 70% |
31-35 85% | 31-35 | 85% |
41-45 82% | 41-45 | 82% |
51-55 70% | 51-55 | 70% |
Udemy Customer Loyalty Score by Usage
Udemy's Customer Loyalty score was rated the highest by customers who have used Udemy's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Udemy Customer Loyalty Score by Industry
Udemy's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Udemy Customer Loyalty vs. Competitors
Compared to its competitors, Udemy's Customer Loyalty score is rated right above Skillshare, and is preceded by Skillsoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Skillsoft | 83% |
| Udemy | 81% |
| Skillshare | 78% |
| Coursera | 74% |
| Simplilearn | 69% |
| New Mexico Tech | N/A |
| TakeLessons | N/A |
Unlock Udemy Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Udemy's Customer Loyalty score is rated right above Bloomberg, and is preceded by T-Mobile.
Unlock Udemy Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Udemy Product Quality
4.2/5
Udemy has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Udemy's overall Product Quality score rated by its users and customers.
Udemy Product Information
Udemy’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Udemy's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Udemy the lowest at 3.8.
- Website
- http://www.udemy.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
SaaS
Quick Insights into Udemy Product Quality
Udemy's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Udemy's Product Quality.
Ranked Udemy Product Quality the Highest
Ranked Udemy Product Quality the Lowest
Udemy Product Quality Score by Gender
Female customers rated Udemy's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Udemy.
Male
4.3/5
Female
4.4/5
Udemy Product Quality Score by Ethnicity
Udemy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Udemy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.4 | Other | 4.4 |
Udemy Product Quality Score by Age
Udemy's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Udemy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 5 | 26-30 | 5 |
31-35 4.6 | 31-35 | 4.6 |
41-45 4.4 | 41-45 | 4.4 |
51-55 3.5 | 51-55 | 3.5 |
Udemy Product Quality Score by Usage
Udemy's Product Quality score was rated the highest by customers who have used Udemy's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Udemy Product Quality Score by Industry
Udemy's Product Quality score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Udemy Product Quality vs. Competitors
Compared to its competitors, Udemy's Product Quality score is rated right above Skillsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Udemy | 4.2/5 |
| Skillsoft | 4.1/5 |
| 4.1/5 | |
| Coursera | 3.9/5 |
| Skillshare | 3.4/5 |
| Simplilearn | 3.4/5 |
| New Mexico Tech | N/A |
| TakeLessons | N/A |
Unlock Udemy Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Udemy's Product Quality score is rated right above Visa.
Unlock Udemy Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Udemy Pricing
Udemy ROI & Value For Money
4/5
Udemy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Udemy's overall ROI score rated by its users and customers.
Udemy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Computer Hardware industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Udemy.
Quick Insights into Udemy ROI
Udemy's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Marketing, Advertising and Research industry.
Sign Up to unlock insights into how customers have ranked Udemy's ROI score.
Ranked Udemy ROI the Highest
Ranked Udemy ROI the Lowest
Udemy ROI Score by Gender
Female customers rated Udemy's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Udemy.
Male
4.2/5
Female
4.4/5
Udemy ROI Score by Ethnicity
Udemy's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Udemy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.5 | Other | 4.5 |
Udemy ROI Score by Age
Udemy's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Udemy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4.6 | 31-35 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
51-55 3.3 | 51-55 | 3.3 |
Udemy ROI Score by Usage
Udemy's ROI score was rated the highest by customers who have used Udemy's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Udemy ROI Score by Industry
Udemy's ROI score was rated the highest by Computer Hardware industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Udemy Pricing vs. Competitors
Compared to its competitors, Udemy's ROI score is rated right above LinkedIn.
| COMPANY | Pricing Score | |
|---|---|---|
| Udemy | 4/5 |
| 3.9/5 | |
| Skillshare | 3.6/5 |
| Skillsoft | 3.5/5 |
| Coursera | 3.5/5 |
| Simplilearn | 2.9/5 |
| New Mexico Tech | N/A |
| TakeLessons | N/A |
Unlock Udemy ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Udemy ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Udemy's ROI score is rated right above Visa.
Unlock Udemy ROI vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Udemy ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Udemy Customer Satisfaction (CSAT)
Udemy Customer Satisfaction (CSAT) Score
88 / 100
Udemy has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
34%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Udemy Customer Satisfaction
Udemy's Customer Satisfaction score was rated highest by customers who have used Udemy's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Udemy's Customer Satisfaction.
Ranked Udemy Customer Satisfaction the Highest
Ranked Udemy Customer Satisfaction the Lowest
Udemy Customer Satisfaction Score by Gender
Female customers rated Udemy's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Udemy.
90 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Udemy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Udemy's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Udemy.
100 / 100
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Udemy's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Udemy.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Udemy's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Udemy.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Udemy's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Udemy.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Udemy Customer Satisfaction Score by Age
Udemy's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Udemy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 100% |
Udemy Customer Satisfaction Score by Usage
Udemy's Customer Satisfaction score was rated the highest by customers who have used Udemy's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Udemy Customer Satisfaction Score by Industry
Udemy's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Udemy Customer Satisfaction Score by Industry",
"text": "Udemy's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Udemy's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Udemy Customer Satisfaction vs. Competitors
Compared to its competitors, Udemy's Customer Satisfaction score is rated right above LinkedIn, and is preceded by Skillsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Skillsoft | 100% |
| Udemy | 88% |
| 82% | |
| Coursera | 72% |
| Skillshare | 46% |
| Simplilearn | 43% |
| New Mexico Tech | 0% |
| TakeLessons | 0% |
Unlock Udemy Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Udemy's Customer Satisfaction score is rated right above Visa.
Unlock Udemy Customer Satisfaction vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Udemy Customer Service
4/5
Udemy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Udemy's overall Customer Service score rated by its users and customers.
About Udemy's Customer Service
Address
600 Harrison St, San Francisco, CA, San Francisco, CA 94107
Website
http://www.udemy.com
Udemy's Social Links
Quick Insights into Udemy Customer Service
Udemy's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Computer Hardware industry.
Sign Up to unlock insights into how customers have ranked Udemy's Customer Service score.
Ranked Udemy Customer Service the Highest
Ranked Udemy Customer Service the Lowest
Udemy Customer Service Score by Gender
Female customers rated Udemy's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Udemy.
Male
4.1/5
Female
4.4/5
Udemy Customer Service Score by Ethnicity
Udemy's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Udemy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.4 | Other | 4.4 |
Udemy Customer Service Score by Age
Udemy's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Udemy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.5 | 31-35 | 4.5 |
41-45 4.8 | 41-45 | 4.8 |
51-55 3.3 | 51-55 | 3.3 |
Udemy Customer Service Score by Usage
Udemy's Customer Service score was rated the highest by customers who have used Udemy's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Udemy Customer Service Score by Industry
Udemy's Customer Service score was rated the highest by Tech industry customers, and the lowest by Computer Hardware industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Udemy Customer Service vs. Competitors
Compared to its competitors, Udemy's Customer Service score is rated right above LinkedIn.
| COMPANY | Customer Service Score | |
|---|---|---|
| Udemy | 4/5 |
| 3.9/5 | |
| Skillshare | 3.6/5 |
| Coursera | 3.4/5 |
| Skillsoft | 3.3/5 |
| Simplilearn | 3.2/5 |
| New Mexico Tech | N/A |
| TakeLessons | N/A |
Unlock Udemy Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Udemy's Customer Service score is rated right above Bloomberg, and is preceded by Visa.
Unlock Udemy Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Udemy Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Udemy as an Employer
4.2/5
Udemy has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Udemy scored a 44 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Udemy would recommend the brand to a friend. ENPS measures how likely Udemy employees would recommend working at Udemy to a friend.
Net Promoter Score
44
NPS Score
| 60% | Promoters |
|---|---|
| 24% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Global Ranking Snapshot
Udemy is ranked #505 in the Global Top 100 Brands. It ranks just behind GoPro and just ahead of Boston Consulting Group.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
503 |  | McAfee |  | Peter Leav | Tech |
504 |  | GoPro |  | Nick Woodman | Tech |
505 | | Udemy | | Gregg Coccari | Business and Consumer Services |
506 |  | Boston Consulting Group |  | Christoph Schweizer | Business and Consumer Services |
507 |  | Malwarebytes |  | Marcin Kleczynski | Tech |
508 |  | Upwork |  | Hayden Brown | Tech |
509 |  | Zendesk |  | Mikkel Svane | Tech |
Business and Consumer Services Ranking Snapshot
Udemy is ranked #77 in the Business and Consumer Services Industry. It ranks just behind McAfee and just ahead of Boston Consulting Group.
| RANK | COMPANY | Location | |
|---|---|---|---|
75 |  | Infosys | New York City, NY |
76 | | McAfee | Santa Clara, CA |
77 | | Udemy | San Francisco, CA |
78 | | Boston Consulting Group | Boston, MA |
79 | | Malwarebytes | Santa Clara, CA |
80 | | Upwork | San Francisco, CA |
81 | | Zendesk | San Francisco, CA |
Popular Brands in the Industry
Want to learn more about
Get in touch & set up a free account now