

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Udemy’s brand is ranked #505 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Udemy. When compared to other organizations within the Business and Consumer Services industry, Udemy is ranked #77. Among its major competitors, Udemy is ranked in 2nd place for NPS while getAbstract is 1st, and LinkedIn is 3rd. Overall, Udemy has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $700.00M
Udemy's Net Promoter Score (NPS) is a 42 with 60% Promoters, 22% Passives, and 18% Detractors. Net Promoter Score tracks whether Udemy's customers would recommend using the product based on a scale of -100 to 100.
| 60% | Promoters |
|---|---|
| 22% | Passives |
| 18% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jun 2023 39 | Jun 2023 | 39 |
Jul 2023 40 | Jul 2023 | 40 |
Oct 2023 38 | Oct 2023 | 38 |
Nov 2023 39 | Nov 2023 | 39 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 41 | Mar 2024 | 41 |
Apr 2024 40 | Apr 2024 | 40 |
Jul 2024 42 | Jul 2024 | 42 |
Oct 2024 40 | Oct 2024 | 40 |
Feb 2025 41 | Feb 2025 | 41 |
Mar 2025 41 | Mar 2025 | 41 |
Jul 2025 40 | Jul 2025 | 40 |
Udemy is ranked first for NPS among its competitors. LinkedIn and Coursera come in second and third, with Skillshare coming in at #4. Among those competitors, it is the most valued company behind Coursera.
![]() Udemy | ![]() LinkedIn | ![]() Coursera | ![]() Skillshare | |
| Global Ranking | #505 | #29 | #569 | #887 |
| NPS | 42 | 33 | 20 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $700.00M | - | $1.00B | $100.00M |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Udemy's NPS 5 points higher than Female customers.
Udemy's NPS was rated 60 by Male customers on Comparably.
Udemy's NPS was rated 55 by Female customers on Comparably.
Udemy's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
African American/Black 57 | African American/Black | 57 |
Asian or Pacific Islander 57 | Asian or Pacific Islander | 57 |
Other 34 | Other | 34 |
Udemy's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Udemy's NPS was rated the highest by customers who have used Udemy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 48 | 1 to 2 Years | 48 |
2 to 5 Years 36 | 2 to 5 Years | 36 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Compared to its competitors, Udemy's NPS is rated right above LinkedIn, and is preceded by getAbstract.
| COMPANY | NPS Score | |
|---|---|---|
![]() | getAbstract | 100 |
![]() | Udemy | 42 |
![]() | 33 | |
![]() | Coursera | 20 |
![]() | Skillsoft | 18 |
![]() | New Mexico Tech | N/A |
![]() | TakeLessons | N/A |
![]() | Skillshare | -3 |
![]() | Simplilearn | -5 |
Out of the 11 Udemy customer reviews 11 were positive and 0 were constructive. Udemy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Udemy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Udemy's Customer Loyalty score 1% higher than Female customers.
Udemy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Udemy's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 78% | 26-30 | 78% |
31-35 90% | 31-35 | 90% |
36-40 33% | 36-40 | 33% |
41-45 90% | 41-45 | 90% |
46-50 70% | 46-50 | 70% |
51-55 70% | 51-55 | 70% |
Udemy's Customer Loyalty score was rated the highest by customers who have used Udemy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Udemy's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Compared to its competitors, Udemy's Customer Loyalty score is rated right above Skillsoft, and is preceded by LinkedIn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | getAbstract | 100% |
![]() | 85% | |
![]() | Udemy | 81% |
![]() | Skillsoft | 76% |
![]() | Coursera | 75% |
![]() | Skillshare | 70% |
![]() | Simplilearn | 70% |
![]() | New Mexico Tech | N/A |
![]() | TakeLessons | N/A |
In the Business and Consumer Services industry, Udemy's Customer Loyalty score is rated right above Verizon, and is preceded by T-Mobile.
Udemy has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Udemy’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Udemy's product the highest. Reviewers from the Arts and Entertainment industry rated Udemy the lowest at 3.8.
Udemy's Product Quality score was rated highest by customers who have used Udemy's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
Female customers rated Udemy's Product Quality score 0.1 stars higher than Male customers.
Udemy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.5 | Other | 3.5 |
Udemy's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 2.4 | 36-40 | 2.4 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.5 | 51-55 | 3.5 |
Udemy's Product Quality score was rated the highest by customers who have used Udemy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Udemy's Product Quality score was rated the highest by Education industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Compared to its competitors, Udemy's Product Quality score is rated right above LinkedIn, and is preceded by getAbstract.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | getAbstract | 5/5 |
![]() | Udemy | 4.1/5 |
![]() | 4/5 | |
![]() | Coursera | 3.9/5 |
![]() | Skillsoft | 3.5/5 |
![]() | Skillshare | 3.2/5 |
![]() | Simplilearn | 2.9/5 |
![]() | New Mexico Tech | N/A |
![]() | TakeLessons | N/A |
In the Business and Consumer Services industry, Udemy's Product Quality score is rated right above Visa.
Udemy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Computer Hardware industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Udemy.
Udemy's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
Male customers rated Udemy's ROI score 0.1 stars higher than Female customers.
Udemy's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4 | Other | 4 |
Udemy's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.6 | 31-35 | 4.6 |
36-40 2.4 | 36-40 | 2.4 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.3 | 46-50 | 4.3 |
51-55 3.3 | 51-55 | 3.3 |
Udemy's ROI score was rated the highest by customers who have used Udemy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Udemy's ROI score was rated the highest by Computer Hardware industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Compared to its competitors, Udemy's ROI score is rated right above LinkedIn, and is preceded by getAbstract.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | getAbstract | 5/5 |
![]() | Udemy | 4/5 |
![]() | 3.7/5 | |
![]() | Coursera | 3.6/5 |
![]() | Skillsoft | 3.5/5 |
![]() | Skillshare | 3.3/5 |
![]() | Simplilearn | 2.8/5 |
![]() | New Mexico Tech | N/A |
![]() | TakeLessons | N/A |
In the Business and Consumer Services industry, Udemy's ROI score is rated right above Visa.
Udemy has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Udemy's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Female customers rated Udemy's Customer Satisfaction score 9 points higher than Male customers.
Very Satisfied | 28% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
Very Satisfied | 50% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
Udemy's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Udemy's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Udemy's Customer Satisfaction (CSAT) score was rated 92% according to Asian or Pacific Islander users and customers.
Udemy's Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.
Udemy's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 87% | |||||||||||||||
| 41-45 | 100% |
Udemy's Customer Satisfaction score was rated the highest by customers who have used Udemy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Udemy's Customer Satisfaction score was rated 88 points by Tech industry customers.
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}Compared to its competitors, Udemy's Customer Satisfaction score is rated right above Skillsoft, and is preceded by getAbstract.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | getAbstract | 100% |
![]() | Udemy | 82% |
![]() | Skillsoft | 77% |
![]() | 76% | |
![]() | Coursera | 75% |
![]() | Skillshare | 52% |
![]() | Simplilearn | 44% |
![]() | New Mexico Tech | 0% |
![]() | TakeLessons | 0% |
In the Business and Consumer Services industry, Udemy's Customer Satisfaction score is rated right above Visa.
Udemy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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600 Harrison St, San Francisco, CA, San Francisco, CA 94107
http://www.udemy.com
Udemy's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.
Female customers rated Udemy's Customer Service score 0.3 stars higher than Male customers.
Udemy's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
Udemy's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.5 | 31-35 | 4.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.3 | 51-55 | 3.3 |
Udemy's Customer Service score was rated the highest by customers who have used Udemy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Udemy's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Computer Hardware industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, Udemy's Customer Service score is rated right above LinkedIn, and is preceded by getAbstract.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | getAbstract | 5/5 |
![]() | Udemy | 4/5 |
![]() | 3.7/5 | |
![]() | Coursera | 3.5/5 |
![]() | Skillsoft | 3.2/5 |
![]() | Skillshare | 3.2/5 |
![]() | Simplilearn | 2.8/5 |
![]() | New Mexico Tech | N/A |
![]() | TakeLessons | N/A |
In the Business and Consumer Services industry, Udemy's Customer Service score is rated right above Visa.
Udemy has a 4.2/5 stars for its overall company culture rated by their employees


Udemy scored a 42 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Udemy would recommend the brand to a friend. ENPS measures how likely Udemy employees would recommend working at Udemy to a friend.
| 60% | Promoters |
|---|---|
| 22% | Passive |
| 18% | Detractors |
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
Udemy is ranked #505 in the Global Top 100 Brands. It ranks just behind GoPro and just ahead of Boston Consulting Group.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
503 | ![]() | McAfee | ![]() | Peter Leav | Tech |
504 | ![]() | GoPro | ![]() | Nick Woodman | Tech |
505 | ![]() | Udemy | ![]() | Greg Brown | Business and Consumer Services |
506 | ![]() | Boston Consulting Group | ![]() | Christoph Schweizer | Business and Consumer Services |
507 | ![]() | Malwarebytes | ![]() | Marcin Kleczynski | Tech |
508 | ![]() | Upwork | ![]() | Hayden Brown | Tech |
509 | ![]() | Zendesk | ![]() | Tom Eggemeier | Tech |
Udemy is ranked #77 in the Business and Consumer Services Industry. It ranks just behind McAfee and just ahead of Boston Consulting Group.
| RANK | COMPANY | Location | |
|---|---|---|---|
75 | ![]() | Infosys | New York City, NY |
76 | ![]() | McAfee | Santa Clara, CA |
77 | ![]() | Udemy | San Francisco, CA |
78 | ![]() | Boston Consulting Group | Boston, MA |
79 | ![]() | Malwarebytes | Santa Clara, CA |
80 | ![]() | Upwork | San Francisco, CA |
81 | ![]() | Zendesk | San Francisco, CA |