100
NPS
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getAbstract
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About getAbstract's Brand
getAbstract provide Two- and five-page summaries of the world’s best business books, articles, videos and economic reports. Among its major competitors, getAbstract is ranked in 1st place for NPS while Udemy is 2nd, and The Books Right is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
getAbstract Ranking
- #1 / 3 of its competitors
getAbstract NPS
getAbstract's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether getAbstract's customers would recommend using the product based on a scale of -100 to 100.
getAbstract Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
getAbstract NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
getAbstract is ranked first for NPS among its competitors. Udemy and The Books Right come in second and third.
getAbstract |  Udemy |  The Books Right | |
| Global Ranking | #- | #505 | #- |
| NPS | 100 | 42 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $700.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
getAbstract NPS vs. Competitors
Compared to its competitors, getAbstract's NPS is rated right above Udemy.
| COMPANY | NPS Score | |
|---|---|---|
| getAbstract | 100 |
| Udemy | 42 |
getAbstract Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of getAbstract users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
getAbstract Customer Loyalty vs. Competitors
Compared to its competitors, getAbstract's Customer Loyalty score is rated right above Udemy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| getAbstract | 100% |
| Udemy | 81% |
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getAbstract Product Quality
5/5
getAbstract has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock getAbstract's overall Product Quality score rated by its users and customers.
getAbstract Product Information
getAbstract’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
getAbstract Product Quality vs. Competitors
Compared to its competitors, getAbstract's Product Quality score is rated right above Udemy.
| COMPANY | Product Quality Score | |
|---|---|---|
| getAbstract | 5/5 |
| Udemy | 4.1/5 |
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getAbstract Pricing
getAbstract ROI & Value For Money
5/5
getAbstract has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock getAbstract's overall ROI score rated by its users and customers.
getAbstract Pricing vs. Competitors
Compared to its competitors, getAbstract's ROI score is rated right above Udemy.
| COMPANY | Pricing Score | |
|---|---|---|
| getAbstract | 5/5 |
| Udemy | 4/5 |
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getAbstract Customer Satisfaction (CSAT)
getAbstract Customer Satisfaction (CSAT) Score
100 / 100
getAbstract has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
getAbstract Customer Satisfaction vs. Competitors
Compared to its competitors, getAbstract's Customer Satisfaction score is rated right above Udemy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| getAbstract | 100% |
| Udemy | 82% |
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getAbstract Customer Service
5/5
getAbstract has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About getAbstract's Customer Service
Address
Lu Verne, IA
Website
https://www.getabstract.com/en/
Phone Number
41 41 367 51 51
getAbstract Customer Service vs. Competitors
Compared to its competitors, getAbstract's Customer Service score is rated right above Udemy.
| COMPANY | Customer Service Score | |
|---|---|---|
| getAbstract | 5/5 |
| Udemy | 4/5 |
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