Simplilearn NPS & Customer Reviews | Comparably
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Simplilearn
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About Simplilearn's Brand

Online training for digital-economy skills: data/AI, marketing, IT, PMP, cyber secuirty and more. Among its major competitors, Simplilearn is ranked in 6th place for NPS while Udemy is 1st, and Pluralsight is 2nd.Their current valuation is $85.00M

Brand at a Glance

70%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service

Simplilearn Ranking

Simplilearn NPS

Simplilearn's Net Promoter Score (NPS) is a -5 with 45% Promoters, 5% Passives, and 50% Detractors. Net Promoter Score tracks whether Simplilearn's customers would recommend using the product based on a scale of -100 to 100.

Simplilearn Overall NPS

-5
NPS
45%Promoters
5%Passives
50%Detractors
Simplilearn Overall NPS

Simplilearn NPS Trend

-100
-50
0
50
100
Feb 2023
11
Feb 202311
Apr 2023
6
Apr 20236
Jun 2023
4
Jun 20234
Aug 2023
-6
Aug 2023-6
Sep 2023
-9
Sep 2023-9
Oct 2023
-10
Oct 2023-10
Jan 2024
-8
Jan 2024-8
Feb 2024
-5
Feb 2024-5
Mar 2024
-3
Mar 2024-3
Jun 2024
-5
Jun 2024-5
Jul 2024
-3
Jul 2024-3
Aug 2024
-5
Aug 2024-5

How Other Brands Compare

Simplilearn is ranked #4 for NPS among its competitors. Udemy and Pluralsight come in first and second, with Coursera coming in at third. Among those competitors, it is the lowest valued company behind Pluralsight.

Simplilearn's Logo
Simplilearn
Udemy's Logo
Udemy
Coursera's Logo
Coursera
Pluralsight's Logo
Pluralsight
Global Ranking#-#505#569#641
NPS-5422033
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral-Neutral
Valuation Updated every 24 hours for public companies$85.00M$700.00M$1.00B$2.57B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Simplilearn NPS by Gender

Female customers rated Simplilearn's NPS 122 points higher than Male customers.

Male

-82

Simplilearn's NPS was rated -82 by Male customers on Comparably.

9%
Promoters
0%
Passives
91%
Detractors

Female

40

Simplilearn's NPS was rated 40 by Female customers on Comparably.

60%
Promoters
20%
Passives
20%
Detractors

Simplilearn NPS by Ethnicity

Simplilearn's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100
-50
0
50
100
African American/Black
-34
African American/Black-34
Asian or Pacific Islander
-42
Asian or Pacific Islander-42
Other
-50
Other-50

Simplilearn NPS by Age

Simplilearn's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

0
20
40
60
80
100
Promoters
40%
Passives
20%
Detractors
40%
18-2540%20%40%
Promoters
33%
Passives
0%
Detractors
67%
26-3033%0%67%

Simplilearn NPS by Usage

Simplilearn's NPS was rated the highest by customers who have used Simplilearn's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
Less than 1 Year
-40
Less than 1 Year-40
1 to 2 Years
-100
1 to 2 Years-100

Simplilearn NPS vs. Competitors

Compared to its competitors, Simplilearn's NPS is rated right above Global Knowledge, and is preceded by KnowledgeHut.

Simplilearn Customer Reviews

Out of the 3 Simplilearn customer reviews 0 were positive and 3 were constructive. Simplilearn customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
(1) The training was very inconsistent. (2) When I wanted to enroll to take the exam, Simplilearn asked me for my ISACA username and password instead of providing a voucher. Highly unethical. Why would a company ever ask for another companies login credentials. (3) When I asked for a refund, they
What can this brand most improve?
Not good Simplilearn Don't waste your time
What can this brand most improve?
It's pricing is too high...app quiz not working well

Simplilearn Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Simplilearn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70
70%
30
30%
Simplilearn Customer Loyalty

Simplilearn Customer Loyalty Score by Gender

Male customers rated Simplilearn's Customer Loyalty score 11% higher than Female customers.

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Male
75%
Yes
Female
64%
Yes

Simplilearn Customer Loyalty Score by Ethnicity

Simplilearn's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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40
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
78
out of 100
Other

Simplilearn Customer Loyalty Score by Age

Simplilearn's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
64%
18-2564%
26-30
100%
26-30100%

Simplilearn Customer Loyalty Score by Usage

Simplilearn's Customer Loyalty score was rated the highest by customers who have used Simplilearn's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
64%
1 to 2 Years
100%

Simplilearn Customer Loyalty Score by Industry

Simplilearn's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

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Tech
87%
Education
70%

Simplilearn Customer Loyalty vs. Competitors

Compared to its competitors, Simplilearn's Customer Loyalty score is rated right above Global Knowledge, and is preceded by Coursera.

Unlock Simplilearn Customer Loyalty vs. Competitors Data

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KnowledgeHut's Logo

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Simplilearn Product Quality

2.9/5

Simplilearn has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Simplilearn Product Information

Simplilearn’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Simplilearn's product the highest. Reviewers from the Tech industry rated Simplilearn the lowest at 2.8.

Website
http://www.simplilearncourses.com
Company Size
201-500 Employees

Industry

Education

Quick Insights into Simplilearn Product Quality

Simplilearn's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Simplilearn's products/services for 1 to 2 Years.

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Ranked Simplilearn Product Quality the Highest

18-25
4.6
Female
3.9
Education
3.5

Ranked Simplilearn Product Quality the Lowest

Asian or Pacific Islander
2.2
Male
2.1
1 to 2 Years
1.5

Simplilearn Product Quality Score by Gender

Female customers rated Simplilearn's Product Quality score 1.8 stars higher than Male customers.

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Male

2.1/5

Female

3.9/5

Simplilearn Product Quality Score by Ethnicity

Simplilearn's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
2.2
Asian or Pacific Islander2.2
Other
3.2
Other3.2

Simplilearn Product Quality Score by Age

Simplilearn's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
2.6
26-302.6

Simplilearn Product Quality Score by Usage

Simplilearn's Product Quality score was rated the highest by customers who have used Simplilearn's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
2.9
1 to 2 Years
1.5

Simplilearn Product Quality Score by Industry

Simplilearn's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech
2.8
Education
3.5

Simplilearn Product Quality vs. Competitors

Compared to its competitors, Simplilearn's Product Quality score is rated right above Fullbridge, and is preceded by Global Knowledge.

COMPANYProduct Quality Score
Pluralsight4.2/5
Udemy4.1/5
Udacity3.9/5
Coursera3.9/5
Skillsoft3.5/5
Global Knowledge3.3/5
Simplilearn2.9/5
FullbridgeN/A
GreyCampusN/A
KnowledgeHutN/A

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Simplilearn Pricing

Simplilearn ROI & Value For Money

2.8/5

Simplilearn has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Simplilearn Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Simplilearn.

Quick Insights into Simplilearn ROI

Simplilearn's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Simplilearn ROI the Highest

Female
3.7
18-25
3.6
Education
3.1

Ranked Simplilearn ROI the Lowest

African American/Black
1.6
1 to 2 Years
1.5
Male
1.5

Simplilearn ROI Score by Gender

Female customers rated Simplilearn's ROI score 2.2 stars higher than Male customers.

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Male

1.5/5

Female

3.7/5

Simplilearn ROI Score by Ethnicity

Simplilearn's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
African American/Black
1.6
African American/Black1.6
Asian or Pacific Islander
1.9
Asian or Pacific Islander1.9
Other
2.6
Other2.6

Simplilearn ROI Score by Age

Simplilearn's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
3.6
18-253.6
26-30
2.3
26-302.3

Simplilearn ROI Score by Usage

Simplilearn's ROI score was rated the highest by customers who have used Simplilearn's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
2.2
1 to 2 Years
1.5

Simplilearn ROI Score by Industry

Simplilearn's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech
1.7
Education
3.1

Simplilearn Pricing vs. Competitors

Compared to its competitors, Simplilearn's ROI score is rated right above Fullbridge, and is preceded by Global Knowledge.

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Simplilearn Customer Satisfaction (CSAT)

Simplilearn Customer Satisfaction (CSAT) Score

44 / 100

Simplilearn has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied23%
Satisfied21%
Neither Satisfied nor Dissatisfied15%
Dissatisfied10%
Very Dissatisfied31%
Very Satisfied
23%
Satisfied
21%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
31%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Simplilearn Customer Satisfaction

Simplilearn's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Simplilearn's products/services for 1 to 2 Years.

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Ranked Simplilearn Customer Satisfaction the Highest

18-25
100%
Female
80%
African American/Black
67%

Ranked Simplilearn Customer Satisfaction the Lowest

Asian or Pacific Islander
29%
Male
27%
1 to 2 Years
0%

Simplilearn Customer Satisfaction Score by Gender

Female customers rated Simplilearn's Customer Satisfaction score 53 points higher than Male customers.

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27 / 100
Male
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
55%
80 / 100
Female
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

Simplilearn Customer Satisfaction Score by Ethnicity

CSAT according to African American/Black

Simplilearn's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Asian or Pacific Islander

Simplilearn's Customer Satisfaction (CSAT) score was rated 29% according to Asian or Pacific Islander users and customers.

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29 / 100
Very Satisfied29%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied28%
Very Dissatisfied43%
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
28%
Very Dissatisfied
43%

CSAT according to Other

Simplilearn's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100
Very Satisfied25%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%

Simplilearn Customer Satisfaction Score by Age

Simplilearn's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
26-3033%

Simplilearn Customer Satisfaction Score by Usage

Simplilearn's Customer Satisfaction score was rated the highest by customers who have used Simplilearn's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
50
1 to 2 Years
0

Simplilearn Customer Satisfaction Score by Industry

Simplilearn's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech
43
Education
67

Simplilearn Customer Satisfaction vs. Competitors

Compared to its competitors, Simplilearn's Customer Satisfaction score is rated right above Fullbridge, and is preceded by Global Knowledge.

COMPANYCustomer Satisfaction (CSAT) Score
Udemy82%
Pluralsight82%
Udacity79%
Skillsoft77%
Coursera75%
Global Knowledge50%
Simplilearn44%
Fullbridge0%
GreyCampus0%
KnowledgeHut0%

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Simplilearn Customer Service

2.8/5

Simplilearn has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About Simplilearn's Customer Service

Address

201 Spear St, San Francisco, CA 94105


Website

http://www.simplilearncourses.com


Phone Number

844) 532-7688

Quick Insights into Simplilearn Customer Service

Simplilearn's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Simplilearn Customer Service the Highest

Female
3.4
18-25
3.3
Education
2.6

Ranked Simplilearn Customer Service the Lowest

1 to 2 Years
1.5
African American/Black
1.5
Male
1.5

Simplilearn Customer Service Score by Gender

Female customers rated Simplilearn's Customer Service score 1.9 stars higher than Male customers.

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Male

1.5/5

Female

3.4/5

Simplilearn Customer Service Score by Ethnicity

Simplilearn's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
20
40
60
80
100
African American/Black
1.5
African American/Black1.5
Asian or Pacific Islander
2.1
Asian or Pacific Islander2.1
Other
2.4
Other2.4

Simplilearn Customer Service Score by Age

Simplilearn's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
20
40
60
80
100
18-25
3.3
18-253.3
26-30
2.8
26-302.8

Simplilearn Customer Service Score by Usage

Simplilearn's Customer Service score was rated the highest by customers who have used Simplilearn's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
2
1 to 2 Years
1.5

Simplilearn Customer Service Score by Industry

Simplilearn's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech
1.7
Education
2.6

Simplilearn Customer Service vs. Competitors

Compared to its competitors, Simplilearn's Customer Service score is rated right above Fullbridge, and is preceded by Global Knowledge.

COMPANYCustomer Service Score
Udemy4/5
Udacity3.7/5
Pluralsight3.6/5
Coursera3.5/5
Skillsoft3.2/5
Global Knowledge3/5
Simplilearn2.8/5
FullbridgeN/A
GreyCampusN/A
KnowledgeHutN/A

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KnowledgeHut's Logo

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Simplilearn as an Employer

4.2/5

Simplilearn has a 4.2/5 stars for its overall company culture rated by their employees

  Simplilearn CEO
top
20%
CEO of Simplilearn

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Simplilearn scored a -5 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Simplilearn would recommend the brand to a friend. ENPS measures how likely Simplilearn employees would recommend working at Simplilearn to a friend.

Net Promoter Score

-5
NPS Score
45%Promoters
5%Passive
50%Detractors

Employee Net Promoter Score

16
eNPS Score
58%Promoters
0%Passive
42%Detractors

Global Ranking Snapshot

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