-20
NPS
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Global Knowledge
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About Global Knowledge's Brand
Global Knowledge is a provider of Information Technology and business skills training to the corporate sector.
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Global Knowledge NPS
Global Knowledge's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Global Knowledge's customers would recommend using the product based on a scale of -100 to 100.
Global Knowledge Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Global Knowledge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Nov 2023 0 | Nov 2023 | 0 |
Sep 2024 -20 | Sep 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Global Knowledge NPS by Gender
Global Knowledge's NPS was rated 34 by Male customers on Comparably.
Male
34
Global Knowledge's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Global Knowledge's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Global Knowledge NPS by Usage
Global Knowledge's NPS was rated 34 points by customers who have used Global Knowledge's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Global Knowledge Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Global Knowledge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Global Knowledge Customer Loyalty Score by Gender
Global Knowledge's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Global Knowledge Customer Loyalty Score by Usage
Global Knowledge's Customer Loyalty score was rated 70% by customers who have used Global Knowledge's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Global Knowledge Customer Loyalty Score by Industry
Global Knowledge's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Global Knowledge Product Quality
3.3/5
Global Knowledge has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Global Knowledge Product Information
Global Knowledge’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Global Knowledge's product the highest.
- Website
- www.globalknowledge.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Quick Insights into Global Knowledge Product Quality
Global Knowledge's Product Quality score was rated highest by customers who have used Global Knowledge's products/services for 1 to 2 Years.
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Ranked Global Knowledge Product Quality the Highest
Global Knowledge Product Quality Score by Gender
Global Knowledge's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Global Knowledge Product Quality Score by Usage
Global Knowledge's Product Quality score was rated 4.1 stars by customers who have used Global Knowledge's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Global Knowledge Product Quality Score by Industry
Global Knowledge's Product Quality score was rated 4.1 stars by Tech industry customers.
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Global Knowledge Pricing
Global Knowledge ROI & Value For Money
3/5
Global Knowledge has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Global Knowledge Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Global Knowledge ROI
Global Knowledge's ROI score was rated highest by customers who have used Global Knowledge's products/services for 1 to 2 Years.
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Ranked Global Knowledge ROI the Highest
Global Knowledge ROI Score by Gender
Global Knowledge's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Global Knowledge.
Male
3.5/5
Female
N/A
Global Knowledge ROI Score by Usage
Global Knowledge's ROI score was rated 3.5 stars by customers who have used Global Knowledge's products/services for 1 to 2 Years.
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Global Knowledge ROI Score by Industry
Global Knowledge's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Global Knowledge Customer Satisfaction (CSAT)
Global Knowledge Customer Satisfaction (CSAT) Score
50 / 100
Global Knowledge has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Global Knowledge Customer Satisfaction
Global Knowledge's Customer Satisfaction score was rated highest by customers who have used Global Knowledge's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Global Knowledge's Customer Satisfaction.
Ranked Global Knowledge Customer Satisfaction the Highest
Global Knowledge Customer Satisfaction Score by Gender
Global Knowledge's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Global Knowledge.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Global Knowledge Customer Satisfaction Score by Usage
Global Knowledge's Customer Satisfaction score was rated 67 points by customers who have used Global Knowledge's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Global Knowledge Customer Satisfaction Score by Industry
Global Knowledge's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Global Knowledge Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Global Knowledge's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Global Knowledge Customer Service
3/5
Global Knowledge has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Global Knowledge's Customer Service
Address
Cary, NC
Website
www.globalknowledge.com
Quick Insights into Global Knowledge Customer Service
Global Knowledge's Customer Service score was rated highest by customers who have used Global Knowledge's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Global Knowledge's Customer Service score.
Ranked Global Knowledge Customer Service the Highest
Global Knowledge Customer Service Score by Gender
Global Knowledge's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Global Knowledge.
Male
3.5/5
Female
N/A
Global Knowledge Customer Service Score by Usage
Global Knowledge's Customer Service score was rated 3.5 stars by customers who have used Global Knowledge's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Global Knowledge Customer Service Score by Industry
Global Knowledge's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Global Knowledge as an Employer
3.2/5
Global Knowledge has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Global Knowledge scored a -20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Global Knowledge would recommend the brand to a friend. ENPS measures how likely Global Knowledge employees would recommend working at Global Knowledge to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
