18
NPS
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Skillsoft
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About Skillsoft's Brand
Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior-change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Among its major competitors, Skillsoft is ranked in 5th place for NPS while LinkedIn is 1st, and Pluralsight is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Skillsoft CMO
Skillsoft Ranking
- #4 / 4 of its competitors
Skillsoft NPS
Skillsoft's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether Skillsoft's customers would recommend using the product based on a scale of -100 to 100.
Skillsoft Overall NPS
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
Skillsoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 77 | Aug 2022 | 77 |
Sep 2022 60 | Sep 2022 | 60 |
Oct 2022 22 | Oct 2022 | 22 |
Nov 2022 22 | Nov 2022 | 22 |
Jan 2023 13 | Jan 2023 | 13 |
Jun 2023 19 | Jun 2023 | 19 |
Aug 2023 18 | Aug 2023 | 18 |
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 26 | Mar 2024 | 26 |
Apr 2024 20 | Apr 2024 | 20 |
Jun 2024 14 | Jun 2024 | 14 |
Sep 2024 19 | Sep 2024 | 19 |
How Other Brands Compare
Skillsoft is ranked #4 for NPS among its competitors. LinkedIn and Workday come in first and second, with Coursera coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skillsoft NPS by Gender
Male customers rated Skillsoft's NPS 67 points higher than Female customers.
Male
17
Skillsoft's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
-50
Skillsoft's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Skillsoft NPS by Ethnicity
Skillsoft's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Other 20 | Other | 20 |
Skillsoft NPS by Usage
Skillsoft's NPS was rated -34 points by customers who have used Skillsoft's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
Skillsoft NPS vs. Competitors
Compared to its competitors, Skillsoft's NPS is rated right above Cornerstone OnDemand, and is preceded by Coursera.
| COMPANY | NPS Score | |
|---|---|---|
 | 33 | |
 | Pluralsight | 33 |
 | Workday | 31 |
 | Coursera | 20 |
| Skillsoft | 18 |
 | Cornerstone OnDemand | 17 |
Skillsoft Customer Reviews
Out of the 3 Skillsoft customer reviews 3 were positive and 0 were constructive. Skillsoft customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Skillsoft Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Skillsoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skillsoft Customer Loyalty Score by Gender
Male customers rated Skillsoft's Customer Loyalty score 30% higher than Female customers.
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Male
85%
Yes
Female
55%
Yes
Skillsoft Customer Loyalty Score by Ethnicity
Skillsoft's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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40
out of 100
Caucasian
82
out of 100
Other
Skillsoft Customer Loyalty Score by Usage
Skillsoft's Customer Loyalty score was rated the highest by customers who have used Skillsoft's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillsoft Customer Loyalty Score by Industry
Skillsoft's Customer Loyalty score was rated 70% by Tech industry customers.
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Skillsoft Customer Loyalty vs. Competitors
Compared to its competitors, Skillsoft's Customer Loyalty score is rated right above Coursera, and is preceded by Workday.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| Pluralsight | 83% |
| Workday | 80% |
| Skillsoft | 76% |
| Coursera | 75% |
| Cornerstone OnDemand | 74% |
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Skillsoft Product Quality
3.5/5
Skillsoft has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Skillsoft Product Information
Skillsoft’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Skillsoft's product the highest.
- Website
- http://www.skillsoft.com
- Company Size
- 5,001-10,000 Employees
Industry
Education
Quick Insights into Skillsoft Product Quality
Skillsoft's Product Quality score was rated highest by Male customers, and rated lowest by Caucasian customers.
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Ranked Skillsoft Product Quality the Highest
Ranked Skillsoft Product Quality the Lowest
Skillsoft Product Quality Score by Gender
Male customers rated Skillsoft's Product Quality score 1.2 stars higher than Female customers.
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Male
3.6/5
Female
2.4/5
Skillsoft Product Quality Score by Ethnicity
Skillsoft's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 3.6 | Other | 3.6 |
Skillsoft Product Quality Score by Usage
Skillsoft's Product Quality score was rated the highest by customers who have used Skillsoft's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillsoft Product Quality Score by Industry
Skillsoft's Product Quality score was rated 2.6 stars by Tech industry customers.
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Skillsoft Product Quality vs. Competitors
Compared to its competitors, Skillsoft's Product Quality score is rated right below Coursera.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pluralsight | 4.2/5 |
| 4/5 | |
| Cornerstone OnDemand | 4/5 |
| Workday | 3.9/5 |
| Coursera | 3.9/5 |
| Skillsoft | 3.5/5 |
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Skillsoft Pricing
Skillsoft ROI & Value For Money
3.5/5
Skillsoft has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Skillsoft Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Skillsoft ROI
Skillsoft's ROI score was rated highest by Male customers, and rated lowest by Caucasian customers.
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Ranked Skillsoft ROI the Highest
Ranked Skillsoft ROI the Lowest
Skillsoft ROI Score by Gender
Male customers rated Skillsoft's ROI score 1.2 stars higher than Female customers.
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Male
3.6/5
Female
2.4/5
Skillsoft ROI Score by Ethnicity
Skillsoft's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 3.2 | Other | 3.2 |
Skillsoft ROI Score by Usage
Skillsoft's ROI score was rated the highest by customers who have used Skillsoft's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillsoft ROI Score by Industry
Skillsoft's ROI score was rated 3.1 stars by Tech industry customers.
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Skillsoft Pricing vs. Competitors
Compared to its competitors, Skillsoft's ROI score is rated right below Cornerstone OnDemand.
| COMPANY | Pricing Score | |
|---|---|---|
| Workday | 3.8/5 |
| 3.7/5 | |
| Pluralsight | 3.7/5 |
| Coursera | 3.6/5 |
| Cornerstone OnDemand | 3.6/5 |
| Skillsoft | 3.5/5 |
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Skillsoft Customer Satisfaction (CSAT)
Skillsoft Customer Satisfaction (CSAT) Score
77 / 100
Skillsoft has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
53%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Skillsoft Customer Satisfaction
Skillsoft's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Skillsoft Customer Satisfaction the Highest
Ranked Skillsoft Customer Satisfaction the Lowest
Skillsoft Customer Satisfaction Score by Gender
Male customers rated Skillsoft's Customer Satisfaction score 30 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Skillsoft Customer Satisfaction Score by Ethnicity
CSAT according to Other
Skillsoft's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Skillsoft Customer Satisfaction Score by Usage
Skillsoft's Customer Satisfaction score was rated 33 points by customers who have used Skillsoft's products/services for 1 to 2 Years.
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Skillsoft Customer Satisfaction Score by Industry
Skillsoft's Customer Satisfaction score was rated 60 points by Tech industry customers.
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}Skillsoft Customer Satisfaction vs. Competitors
Compared to its competitors, Skillsoft's Customer Satisfaction score is rated right above LinkedIn, and is preceded by Pluralsight.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pluralsight | 82% |
| Skillsoft | 77% |
| 76% | |
| Coursera | 75% |
| Workday | 72% |
| Cornerstone OnDemand | 0% |
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Skillsoft Customer Service
3.2/5
Skillsoft has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Skillsoft's Customer Service
Address
300 Innovative Way Ste 201, Nashua, NH 03062
Website
http://www.skillsoft.com
Phone Number
(603)324-3000
Skillsoft's Social Links
Quick Insights into Skillsoft Customer Service
Skillsoft's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Skillsoft's products/services for 1 to 2 Years.
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Ranked Skillsoft Customer Service the Highest
Ranked Skillsoft Customer Service the Lowest
Skillsoft Customer Service Score by Gender
Male customers rated Skillsoft's Customer Service score 0.9 stars higher than Female customers.
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Male
3.3/5
Female
2.4/5
Skillsoft Customer Service Score by Ethnicity
Skillsoft's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Skillsoft.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2.9 | Other | 2.9 |
Skillsoft Customer Service Score by Usage
Skillsoft's Customer Service score was rated the highest by customers who have used Skillsoft's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillsoft Customer Service Score by Industry
Skillsoft's Customer Service score was rated 3 stars by Tech industry customers.
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Skillsoft Customer Service vs. Competitors
Compared to its competitors, Skillsoft's Customer Service score is rated right above Cornerstone OnDemand, and is preceded by Coursera.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workday | 3.9/5 |
| 3.7/5 | |
| Pluralsight | 3.6/5 |
| Coursera | 3.5/5 |
| Skillsoft | 3.2/5 |
| Cornerstone OnDemand | 2.8/5 |
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Consumer vs. Employees
Skillsoft scored a 18 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Skillsoft would recommend the brand to a friend. ENPS measures how likely Skillsoft employees would recommend working at Skillsoft to a friend.
Net Promoter Score
18
NPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
