17
NPS
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Cornerstone OnDemand
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About Cornerstone OnDemand's Brand
Cornerstone helps organizations unite people growth with business success to create work environments that inspire growth, productivity, and success for all. Talent solutions that power the future ready workforce with a system of work that works for everyone. Among its major competitors, Cornerstone OnDemand is ranked in 4th place for NPS while Microsoft is 1st, and SAP is 2nd. Overall, Cornerstone OnDemand has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.91B
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
2.8/5
Customer Service
Cornerstone OnDemand CMO
Theresa Damato
A visionary and passionate SaaS executive with +20 years experience in strategic transformation and value creation. Known for expanding product and go-to-market strategies, evolving operating models, analyzing new markets, evolving revenue operations, improving customer adoption/engagement, and optimizing impact of marketing on the business and the brand.
Cornerstone OnDemand Ranking
- #3 / 4 of its competitors
Cornerstone OnDemand NPS
Cornerstone OnDemand's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether Cornerstone OnDemand's customers would recommend using the product based on a scale of -100 to 100.
Cornerstone OnDemand Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
Cornerstone OnDemand NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 33 | Mar 2020 | 33 |
Aug 2020 21 | Aug 2020 | 21 |
Nov 2020 23 | Nov 2020 | 23 |
Dec 2020 21 | Dec 2020 | 21 |
Mar 2021 23 | Mar 2021 | 23 |
Apr 2022 24 | Apr 2022 | 24 |
Jan 2023 22 | Jan 2023 | 22 |
Sep 2023 20 | Sep 2023 | 20 |
Jun 2024 18 | Jun 2024 | 18 |
Sep 2024 15 | Sep 2024 | 15 |
How Other Brands Compare
Cornerstone OnDemand is ranked third for NPS among its competitors. Microsoft and SAP come in first and second, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cornerstone OnDemand NPS by Gender
Cornerstone OnDemand's NPS was rated -34 by Male customers on Comparably.
Male
-34
Cornerstone OnDemand's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Cornerstone OnDemand's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cornerstone OnDemand NPS by Usage
Cornerstone OnDemand's NPS was rated the highest by customers who have used Cornerstone OnDemand's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years -21 | 2 to 5 Years | -21 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Cornerstone OnDemand NPS vs. Competitors
Compared to its competitors, Cornerstone OnDemand's NPS is rated right above Oracle, and is preceded by Workday.
| COMPANY | NPS Score | |
|---|---|---|
 | Microsoft | 38 |
 | SAP | 34 |
 | Workday | 31 |
| Cornerstone OnDemand | 17 |
 | Oracle | 11 |
 | Constant Contact | -7 |
 | New Horizons | -11 |
Cornerstone OnDemand Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Cornerstone OnDemand users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cornerstone OnDemand Customer Loyalty Score by Gender
Cornerstone OnDemand's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Cornerstone OnDemand Customer Loyalty vs. Competitors
Compared to its competitors, Cornerstone OnDemand's Customer Loyalty score is rated right above Oracle, and is preceded by Constant Contact.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Microsoft | 84% |
| SAP | 80% |
| Workday | 80% |
| Constant Contact | 76% |
| Cornerstone OnDemand | 74% |
| Oracle | 72% |
| New Horizons | 69% |
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Cornerstone OnDemand Product Quality
4/5
Cornerstone OnDemand has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cornerstone OnDemand Product Information
Cornerstone OnDemand serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Cornerstone OnDemand supports Web devices and offers products for small, medium, and large sized businesses.
Cornerstone OnDemand’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Cornerstone OnDemand's product the highest. Reviewers from the Tech industry rated Cornerstone OnDemand the lowest at 3.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Enterprise
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Italian
Quick Insights into Cornerstone OnDemand Product Quality
Cornerstone OnDemand's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Cornerstone OnDemand Product Quality the Highest
Ranked Cornerstone OnDemand Product Quality the Lowest
Cornerstone OnDemand Product Quality Score by Gender
Cornerstone OnDemand's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Cornerstone OnDemand Product Quality Score by Usage
Cornerstone OnDemand's Product Quality score was rated the highest by customers who have used Cornerstone OnDemand's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Cornerstone OnDemand Product Quality Score by Industry
Cornerstone OnDemand's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Cornerstone OnDemand Product Quality vs. Competitors
Compared to its competitors, Cornerstone OnDemand's Product Quality score is rated right above Workday, and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Microsoft | 4.1/5 |
| SAP | 4.1/5 |
| Cornerstone OnDemand | 4/5 |
| Workday | 3.9/5 |
| Oracle | 3.7/5 |
| New Horizons | 3.4/5 |
| Constant Contact | 3.1/5 |
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Cornerstone OnDemand Pricing
Cornerstone OnDemand ROI & Value For Money
3.6/5
Cornerstone OnDemand has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Cornerstone OnDemand Pricing Plans
Cornerstone OnDemand has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Cornerstone OnDemand.
Who Uses Cornerstone OnDemand?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Cornerstone OnDemand ROI
Cornerstone OnDemand's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Education industry.
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Ranked Cornerstone OnDemand ROI the Highest
Ranked Cornerstone OnDemand ROI the Lowest
Cornerstone OnDemand ROI Score by Gender
Cornerstone OnDemand's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Cornerstone OnDemand ROI Score by Industry
Cornerstone OnDemand's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Cornerstone OnDemand Pricing vs. Competitors
Compared to its competitors, Cornerstone OnDemand's ROI score is rated right above Constant Contact, and is preceded by Oracle.
| COMPANY | Pricing Score | |
|---|---|---|
| Microsoft | 4/5 |
| SAP | 3.9/5 |
| Workday | 3.8/5 |
| Oracle | 3.7/5 |
| Cornerstone OnDemand | 3.6/5 |
| Constant Contact | 3/5 |
| New Horizons | 3/5 |
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Cornerstone OnDemand Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cornerstone OnDemand Customer Satisfaction vs. Competitors
Compared to its competitors, Cornerstone OnDemand's Customer Satisfaction score is rated right below Constant Contact.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP | 82% |
| Microsoft | 80% |
| Workday | 72% |
| New Horizons | 72% |
| Oracle | 67% |
| Constant Contact | 27% |
| Cornerstone OnDemand | 0% |
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Cornerstone OnDemand Customer Service
2.8/5
Cornerstone OnDemand has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Cornerstone OnDemand's Customer Service
Address
1601 Cloverfield Blvd, Suite 600 South, Santa Monica, CA 90404
Website
https://www.cornerstoneondemand.com
Phone Number
(310) 752-0200
Cornerstone OnDemand's Social Links
Quick Insights into Cornerstone OnDemand Customer Service
Cornerstone OnDemand's Customer Service score was rated highest by Male customers.
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Ranked Cornerstone OnDemand Customer Service the Highest
Cornerstone OnDemand Customer Service Score by Gender
Cornerstone OnDemand's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Cornerstone OnDemand Customer Service vs. Competitors
Compared to its competitors, Cornerstone OnDemand's Customer Service score is rated right above Constant Contact, and is preceded by New Horizons.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAP | 4/5 |
| Microsoft | 4/5 |
| Workday | 3.9/5 |
| Oracle | 3.6/5 |
| New Horizons | 3.2/5 |
| Cornerstone OnDemand | 2.8/5 |
| Constant Contact | 2/5 |
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Cornerstone OnDemand as an Employer
4.6/5
Cornerstone OnDemand has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cornerstone OnDemand scored a 17 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Cornerstone OnDemand would recommend the brand to a friend. ENPS measures how likely Cornerstone OnDemand employees would recommend working at Cornerstone OnDemand to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
