-7
NPS
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Constant Contact
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About Constant Contact's Brand
A leader in online marketing with a mission to simplify the complex task of marketing your business, so you can achieve real results and sell more online. Among its major competitors, Constant Contact is ranked in 9th place for NPS while Drip is 1st, and Klaviyo is 2nd. Overall, Constant Contact has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2/5
Customer Service
Constant Contact Ranking
- #4 / 4 of its competitors
Constant Contact NPS
Constant Contact's Net Promoter Score (NPS) is a -7 with 41% Promoters, 11% Passives, and 48% Detractors. Net Promoter Score tracks whether Constant Contact's customers would recommend using the product based on a scale of -100 to 100.
Constant Contact Overall NPS
| 41% | Promoters |
|---|---|
| 11% | Passives |
| 48% | Detractors |
Constant Contact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -2 | Jan 2024 | -2 |
Feb 2024 -2 | Feb 2024 | -2 |
Apr 2024 -2 | Apr 2024 | -2 |
Jun 2024 -4 | Jun 2024 | -4 |
Nov 2024 -2 | Nov 2024 | -2 |
Dec 2024 -4 | Dec 2024 | -4 |
Feb 2025 -4 | Feb 2025 | -4 |
Apr 2025 -5 | Apr 2025 | -5 |
Nov 2025 -7 | Nov 2025 | -7 |
How Other Brands Compare
Constant Contact is ranked #4 for NPS among its competitors. Klaviyo and MailChimp come in first and second, with HubSpot coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Constant Contact NPS by Gender
Female customers rated Constant Contact's NPS 30 points higher than Male customers.
Male
-76
Constant Contact's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-46
Constant Contact's NPS was rated -46 by Female customers on Comparably.
18%
Promoters
18%
Passives
64%
Detractors
Constant Contact NPS by Ethnicity
Constant Contact's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Constant Contact NPS by Age
Constant Contact's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Constant Contact NPS by Usage
Constant Contact's NPS was rated the highest by customers who have used Constant Contact's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -18 | Less than 1 Year | -18 |
1 to 2 Years 7 | 1 to 2 Years | 7 |
2 to 5 Years -9 | 2 to 5 Years | -9 |
5 to 10 Years 16 | 5 to 10 Years | 16 |
Over 10 Years -100 | Over 10 Years | -100 |
Constant Contact NPS vs. Competitors
Compared to its competitors, Constant Contact's NPS is rated right below VerticalResponse.
| COMPANY | NPS Score | |
|---|---|---|
 | Drip | 100 |
 | Klaviyo | 47 |
 | MailChimp | 47 |
 | HubSpot | 35 |
 | Emma | 28 |
 | GetResponse | 27 |
 | iContact | 4 |
 | VerticalResponse | 3 |
| Constant Contact | -7 |
Constant Contact Customer Reviews
Out of the 7 Constant Contact customer reviews 1 was positive and 6 were constructive. Constant Contact customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Constant Contact Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Constant Contact users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Constant Contact Customer Loyalty Score by Gender
Male customers rated Constant Contact's Customer Loyalty score 3% higher than Female customers.
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Male
78%
Yes
Female
75%
Yes
Constant Contact Customer Loyalty Score by Ethnicity
Constant Contact's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Constant Contact.
64
out of 100
Caucasian
82
out of 100
Hispanic or Latino
Constant Contact Customer Loyalty Score by Age
Constant Contact's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Constant Contact.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
61-65 70% | 61-65 | 70% |
66+ 82% | 66+ | 82% |
Constant Contact Customer Loyalty Score by Usage
Constant Contact's Customer Loyalty score was rated the highest by customers who have used Constant Contact's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Constant Contact Customer Loyalty Score by Industry
Constant Contact's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Constant Contact Customer Loyalty vs. Competitors
Compared to its competitors, Constant Contact's Customer Loyalty score is rated right above iContact, and is preceded by Klaviyo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Drip | 100% |
| HubSpot | 79% |
| Klaviyo | 76% |
| Constant Contact | 76% |
| iContact | 71% |
| MailChimp | 70% |
| Emma | 69% |
| GetResponse | 10% |
| VerticalResponse | N/A |
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Constant Contact Product Quality
3.1/5
Constant Contact has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Constant Contact Product Information
Constant Contact serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Constant Contact supports Web devices and offers products for small and medium sized businesses.
Constant Contact’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Constant Contact's product the highest. Reviewers from the Tech industry rated Constant Contact the lowest at 3.
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Swedish
Danish
Norwegian
Quick Insights into Constant Contact Product Quality
Constant Contact's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Constant Contact's products/services for Over 10 Years.
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Ranked Constant Contact Product Quality the Highest
Ranked Constant Contact Product Quality the Lowest
Constant Contact Product Quality Score by Gender
Female customers rated Constant Contact's Product Quality score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
Constant Contact Product Quality Score by Ethnicity
Constant Contact's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Constant Contact.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
Constant Contact Product Quality Score by Age
Constant Contact's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Constant Contact.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Constant Contact Product Quality Score by Usage
Constant Contact's Product Quality score was rated the highest by customers who have used Constant Contact's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Constant Contact Product Quality Score by Industry
Constant Contact's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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Constant Contact Product Quality vs. Competitors
Compared to its competitors, Constant Contact's Product Quality score is rated right below VerticalResponse.
| COMPANY | Product Quality Score | |
|---|---|---|
| Drip | 5/5 |
| HubSpot | 4.2/5 |
| Klaviyo | 4.1/5 |
| MailChimp | 4.1/5 |
| iContact | 4.1/5 |
| GetResponse | 3.9/5 |
| Emma | 3.6/5 |
| VerticalResponse | 3.6/5 |
| Constant Contact | 3.1/5 |
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Constant Contact Pricing
Constant Contact ROI & Value For Money
3/5
Constant Contact has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Constant Contact Pricing Plans
Constant Contact has a pricing structure that accommodates small and medium businesses. Starting from $79/month, Constant Contact uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Constant Contact.
Who Uses Constant Contact?
Small Businesses
Medium Businesses
Quick Insights into Constant Contact ROI
Constant Contact's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Constant Contact's products/services for Over 10 Years.
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Ranked Constant Contact ROI the Highest
Ranked Constant Contact ROI the Lowest
Constant Contact ROI Score by Gender
Female customers rated Constant Contact's ROI score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
Constant Contact ROI Score by Ethnicity
Constant Contact's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Constant Contact.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Constant Contact ROI Score by Age
Constant Contact's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Constant Contact.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Constant Contact ROI Score by Usage
Constant Contact's ROI score was rated the highest by customers who have used Constant Contact's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Constant Contact ROI Score by Industry
Constant Contact's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Constant Contact Pricing vs. Competitors
Compared to its competitors, Constant Contact's ROI score is rated right below Emma.
| COMPANY | Pricing Score | |
|---|---|---|
| Drip | 5/5 |
| Klaviyo | 4.3/5 |
| VerticalResponse | 4.2/5 |
| MailChimp | 4.1/5 |
| HubSpot | 4/5 |
| GetResponse | 4/5 |
| iContact | 4/5 |
| Emma | 3.9/5 |
| Constant Contact | 3/5 |
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Constant Contact Customer Satisfaction (CSAT)
Constant Contact Customer Satisfaction (CSAT) Score
27 / 100
Constant Contact has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
26%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Constant Contact Customer Satisfaction
Constant Contact's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Constant Contact Customer Satisfaction the Highest
Ranked Constant Contact Customer Satisfaction the Lowest
Constant Contact Customer Satisfaction Score by Gender
Female customers rated Constant Contact's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 15% | |
Very Dissatisfied | 71% |
38 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 38% | |
Very Dissatisfied | 24% |
Constant Contact Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Constant Contact's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
70%
CSAT according to Hispanic or Latino
Constant Contact's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
Constant Contact Customer Satisfaction Score by Age
Constant Contact's Customer Satisfaction score was rated 0 points by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Constant Contact.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Constant Contact Customer Satisfaction Score by Usage
Constant Contact's Customer Satisfaction score was rated the highest by customers who have used Constant Contact's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Constant Contact Customer Satisfaction Score by Industry
Constant Contact's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.
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{
"title": "Constant Contact Customer Satisfaction Score by Industry",
"text": "Constant Contact's Customer Satisfaction score was rated 0 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Constant Contact's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
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}Constant Contact Customer Satisfaction vs. Competitors
Compared to its competitors, Constant Contact's Customer Satisfaction score is rated right above VerticalResponse, and is preceded by iContact.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Drip | 100% |
| GetResponse | 100% |
| Klaviyo | 80% |
| MailChimp | 75% |
| Emma | 73% |
| HubSpot | 61% |
| iContact | 55% |
| Constant Contact | 27% |
| VerticalResponse | 0% |
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Constant Contact Customer Service
2/5
Constant Contact has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Constant Contact's Customer Service
Address
1601 Trapelo Road, Waltham, MA 02451
Website
http://www.constantcontact.com
Phone Number
(866) 289-2101
Constant Contact's Social Links
Quick Insights into Constant Contact Customer Service
Constant Contact's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Constant Contact's products/services for Over 10 Years.
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Ranked Constant Contact Customer Service the Highest
Ranked Constant Contact Customer Service the Lowest
Constant Contact Customer Service Score by Gender
Female customers rated Constant Contact's Customer Service score 0.8 stars higher than Male customers.
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Male
1.5/5
Female
2.3/5
Constant Contact Customer Service Score by Ethnicity
Constant Contact's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Constant Contact.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
Constant Contact Customer Service Score by Age
Constant Contact's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Constant Contact.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Constant Contact Customer Service Score by Usage
Constant Contact's Customer Service score was rated the highest by customers who have used Constant Contact's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Constant Contact Customer Service Score by Industry
Constant Contact's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Constant Contact Customer Service vs. Competitors
Compared to its competitors, Constant Contact's Customer Service score is rated right below iContact.
| COMPANY | Customer Service Score | |
|---|---|---|
| Drip | 5/5 |
| HubSpot | 4.1/5 |
| Emma | 4/5 |
| Klaviyo | 3.9/5 |
| MailChimp | 3.9/5 |
| GetResponse | 3.7/5 |
| VerticalResponse | 3.7/5 |
| iContact | 2.9/5 |
| Constant Contact | 2/5 |
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Constant Contact as an Employer
2.7/5
Constant Contact has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Constant Contact scored a -7 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Constant Contact would recommend the brand to a friend. ENPS measures how likely Constant Contact employees would recommend working at Constant Contact to a friend.
Net Promoter Score
-7
NPS Score
| 41% | Promoters |
|---|---|
| 11% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 20% | Promoters |
|---|---|
| 16% | Passive |
| 64% | Detractors |
