100
NPS
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Drip
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About Drip's Brand
Trusted by 27,000 marketers worldwide, we give retailers the tools they need to grow their revenue and build their brand, with ecommerce expertise built-in. Among its major competitors, Drip is ranked in 1st place for NPS while Hatchbuck is 2nd, and MailChimp is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Drip Ranking
- #1 / 4 of its competitors
Drip NPS
Drip's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Drip's customers would recommend using the product based on a scale of -100 to 100.
Drip Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Drip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Drip is ranked first for NPS among its competitors. MailChimp and Seismic come in second and third, with Osmo coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Drip Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Drip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Drip Customer Loyalty vs. Competitors
Compared to its competitors, Drip's Customer Loyalty score is rated right above Seismic.
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VS
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Drip Product Quality
5/5
Drip has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Drip Product Information
Drip’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.drip.com/home
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Enterprise
SaaS
Drip Product Quality vs. Competitors
Compared to its competitors, Drip's Product Quality score is rated right above Hatchbuck.
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VS
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Drip Pricing
Drip ROI & Value For Money
5/5
Drip has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Drip Pricing vs. Competitors
Compared to its competitors, Drip's ROI score is rated right above Hatchbuck.
Unlock Drip ROI vs. Competitors Data
VS
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Drip Customer Satisfaction (CSAT)
Drip Customer Satisfaction (CSAT) Score
100 / 100
Drip has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Drip Customer Satisfaction vs. Competitors
Compared to its competitors, Drip's Customer Satisfaction score is rated right above Ontraport.
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Drip Customer Service
5/5
Drip has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Drip's Customer Service
Address
Minneapolis, MN 93721
Website
https://www.drip.com/home
Drip Customer Service vs. Competitors
Compared to its competitors, Drip's Customer Service score is rated right above Hatchbuck.
Unlock Drip Customer Service vs. Competitors Data
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Drip as an Employer
Consumer vs. Employees
Drip scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Drip would recommend the brand to a friend. ENPS measures how likely Drip employees would recommend working at Drip to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
