49
NPS
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Hatchbuck
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About Hatchbuck's Brand
"Hatchbuck develops a marketing automation software that helps nurture prospects, reach new customers and retain existing ones." Among its major competitors, Hatchbuck is ranked in 3rd place for NPS while 250ok is 1st, and MailerLite is 2nd.
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Hatchbuck Ranking
- #1 / 4 of its competitors
Hatchbuck NPS
Hatchbuck's Net Promoter Score (NPS) is a 49 with 69% Promoters, 11% Passives, and 20% Detractors. Net Promoter Score tracks whether Hatchbuck's customers would recommend using the product based on a scale of -100 to 100.
Hatchbuck Overall NPS
| 69% | Promoters |
|---|---|
| 11% | Passives |
| 20% | Detractors |
Hatchbuck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
How Other Brands Compare
Hatchbuck is ranked first for NPS among its competitors. Conversica and HubSpot come in second and third, with Marketo coming in at #4.
Hatchbuck |  HubSpot |  Marketo |  Conversica | |
| Global Ranking | #- | #224 | #230 | #- |
| NPS | 49 | 35 | 25 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $22.51B | - | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hatchbuck NPS by Usage
Hatchbuck's NPS was rated the highest by customers who have used Hatchbuck's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Hatchbuck NPS vs. Competitors
Compared to its competitors, Hatchbuck's NPS is rated right above Conversica, and is preceded by MailerLite.
| COMPANY | NPS Score | |
|---|---|---|
 | 250ok | 85 |
 | MailerLite | 65 |
| Hatchbuck | 49 |
| Conversica | 49 |
 | Ontraport | 45 |
 | eTrigue | 40 |
| HubSpot | 35 |
| Marketo | 25 |
 | AWeber Communications | 23 |
 | Salesfusion | 16 |
Hatchbuck Product Quality
4.3/5
Hatchbuck has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Hatchbuck Product Information
Hatchbuck serves markets in the United States and Canada. Hatchbuck supports Web devices and offers products for small sized businesses.
Hatchbuck’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.hatchbuck.com/
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
SaaS
Small Business Services
Languages Supported
English
Product Type
Communication Software
CRM Software
Marketing Automation Software
Online Marketing Software
Lead Management Software
Advertising Software
Display Advertising Software
Sales Force Automation Software
Email Management Software
Hatchbuck Product Quality vs. Competitors
Compared to its competitors, Hatchbuck's Product Quality score is rated right above 250ok.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hatchbuck | 4.3/5 |
| 250ok | 4.3/5 |
| MailerLite | 4.3/5 |
| Conversica | 4.2/5 |
| HubSpot | 4.2/5 |
| AWeber Communications | 4.2/5 |
| Ontraport | 4.1/5 |
| Marketo | 4.1/5 |
| Salesfusion | 4/5 |
| eTrigue | 3.9/5 |
Unlock Hatchbuck Product Quality vs. Competitors Data
VS
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Hatchbuck Pricing
Hatchbuck ROI & Value For Money
4.4/5
Hatchbuck has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Hatchbuck Pricing Plans
Hatchbuck has a pricing structure that accommodates small businesses. Starting from $39/month, Hatchbuck uses a subscription model.
Who Uses Hatchbuck?
Small Businesses
Hatchbuck Pricing vs. Competitors
Compared to its competitors, Hatchbuck's ROI score is rated right above MailerLite.
| COMPANY | Pricing Score | |
|---|---|---|
| Hatchbuck | 4.4/5 |
| MailerLite | 4.3/5 |
| Conversica | 4.1/5 |
| 250ok | 4/5 |
| HubSpot | 4/5 |
| Salesfusion | 4/5 |
| Ontraport | 3.9/5 |
| Marketo | 3.8/5 |
| AWeber Communications | 3.8/5 |
| eTrigue | 3.6/5 |
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VS
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Hatchbuck Customer Service
5/5
Hatchbuck has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hatchbuck's Customer Service
Address
911 Washington Avenue, Saint Louis, MO 63101
Website
http://www.hatchbuck.com/
Phone Number
866-991-4888
Hatchbuck Customer Service vs. Competitors
Compared to its competitors, Hatchbuck's Customer Service score is rated right above eTrigue, and is preceded by 250ok.
| COMPANY | Customer Service Score | |
|---|---|---|
| 250ok | 5/5 |
| Hatchbuck | 5/5 |
| eTrigue | 5/5 |
| Salesfusion | 5/5 |
| Ontraport | 4.1/5 |
| HubSpot | 4.1/5 |
| MailerLite | 3.9/5 |
| Conversica | 3.8/5 |
| AWeber Communications | 3.7/5 |
| Marketo | 3.5/5 |
Unlock Hatchbuck Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hatchbuck Customer Service vs. Competitors data and gain insights into your customers today.
Hatchbuck as an Employer
3.8/5
Hatchbuck has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hatchbuck scored a 49 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Hatchbuck would recommend the brand to a friend. ENPS measures how likely Hatchbuck employees would recommend working at Hatchbuck to a friend.
Net Promoter Score
49
NPS Score
| 69% | Promoters |
|---|---|
| 11% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
