49
NPS
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Conversica
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About Conversica's Brand
Conversica’s AI platform intelligently convert leads into sales opportunities via natural, two-way email conversations Among its major competitors, Conversica is ranked in 3rd place for NPS while Invoca is 1st, and Hatchbuck is 2nd.Their current valuation is $250.00M
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
Conversica CMO
Conversica Ranking
- #2 / 4 of its competitors
Conversica NPS
Conversica's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Conversica's customers would recommend using the product based on a scale of -100 to 100.
Conversica Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Conversica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
May 2021 54 | May 2021 | 54 |
Sep 2021 47 | Sep 2021 | 47 |
Aug 2022 49 | Aug 2022 | 49 |
Jul 2023 48 | Jul 2023 | 48 |
How Other Brands Compare
Conversica is ranked second for NPS among its competitors. Invoca and SAP come in first and third, with Radius coming in at #4. Among those competitors, it is the lowest valued company behind SAP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conversica NPS by Usage
Conversica's NPS was rated 42 points by customers who have used Conversica's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
Conversica NPS vs. Competitors
Compared to its competitors, Conversica's NPS is rated right above Ontraport, and is preceded by Hatchbuck.
| COMPANY | NPS Score | |
|---|---|---|
 | Invoca | 52 |
 | Hatchbuck | 49 |
| Conversica | 49 |
 | Ontraport | 45 |
 | SAP | 34 |
 | EverString | 4 |
 | Radius | 0 |
 | bidalgo | N/A |
 | Clara Labs | N/A |
 | ContactUs.com | N/A |
Conversica Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Conversica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Conversica Customer Loyalty vs. Competitors
Compared to its competitors, Conversica's Customer Loyalty score is rated right above Ontraport, and is preceded by Invoca.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Invoca | 100% |
| Conversica | 100% |
| Ontraport | 83% |
| SAP | 80% |
| Radius | 68% |
| Hatchbuck | N/A |
| EverString | N/A |
| bidalgo | N/A |
| Clara Labs | N/A |
| ContactUs.com | N/A |
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Conversica Product Quality
4.2/5
Conversica has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Conversica Product Information
Conversica serves markets in the United States. Conversica supports Web devices and offers products for small and medium sized businesses.
Conversica’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.conversica.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Sales Force Automation Software
Conversica Product Quality vs. Competitors
Compared to its competitors, Conversica's Product Quality score is rated right above Ontraport, and is preceded by Hatchbuck.
| COMPANY | Product Quality Score | |
|---|---|---|
| Invoca | 4.4/5 |
| Hatchbuck | 4.3/5 |
| Conversica | 4.2/5 |
| Ontraport | 4.1/5 |
| SAP | 4.1/5 |
| EverString | 4/5 |
| Radius | 3.1/5 |
| bidalgo | N/A |
| Clara Labs | N/A |
| ContactUs.com | N/A |
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Conversica Pricing
Conversica ROI & Value For Money
4.1/5
Conversica has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Conversica Pricing Plans
Conversica has a pricing structure that accommodates small and medium businesses. Starting from $2999/month, Conversica uses a subscription model and offers the following: Contact Conversica for more information on pricing plans..
Who Uses Conversica?
Small Businesses
Medium Businesses
Conversica Pricing vs. Competitors
Compared to its competitors, Conversica's ROI score is rated right above EverString, and is preceded by Hatchbuck.
| COMPANY | Pricing Score | |
|---|---|---|
| Hatchbuck | 4.4/5 |
| Conversica | 4.1/5 |
| EverString | 4/5 |
| Invoca | 4/5 |
| Ontraport | 3.9/5 |
| SAP | 3.9/5 |
| Radius | 2.8/5 |
| bidalgo | N/A |
| Clara Labs | N/A |
| ContactUs.com | N/A |
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Conversica Customer Satisfaction (CSAT)
Conversica Customer Satisfaction (CSAT) Score
100 / 100
Conversica has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Conversica Customer Satisfaction vs. Competitors
Compared to its competitors, Conversica's Customer Satisfaction score is rated right above Ontraport, and is preceded by Invoca.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Invoca | 100% |
| Conversica | 100% |
| Ontraport | 83% |
| SAP | 82% |
| Radius | 33% |
| Hatchbuck | 0% |
| EverString | 0% |
| bidalgo | 0% |
| Clara Labs | 0% |
| ContactUs.com | 0% |
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Conversica Customer Service
3.8/5
Conversica has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Conversica's Customer Service
Address
950 Tower Lane, 12th Floor, San Mateo, CA 94404
Website
http://www.conversica.com
Phone Number
1(888) 778-1004
Conversica Customer Service vs. Competitors
Compared to its competitors, Conversica's Customer Service score is rated right above Radius, and is preceded by Invoca.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hatchbuck | 5/5 |
| EverString | 5/5 |
| Ontraport | 4.1/5 |
| SAP | 4/5 |
| Invoca | 3.9/5 |
| Conversica | 3.8/5 |
| Radius | 2.8/5 |
| bidalgo | N/A |
| Clara Labs | N/A |
| ContactUs.com | N/A |
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Conversica as an Employer
4.1/5
Conversica has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Conversica scored a 49 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Conversica would recommend the brand to a friend. ENPS measures how likely Conversica employees would recommend working at Conversica to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
