0
NPS
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Brand Page
Radius
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About Radius' Brand
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Radius NPS
Radius's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Radius's customers would recommend using the product based on a scale of -100 to 100.
Radius Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Radius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Jun 2024 33 | Jun 2024 | 33 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Radius Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Radius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Radius Product Quality
3.1/5
Radius has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Radius' overall Product Quality score rated by its users and customers.
Radius Product Information
Radius serves markets in the United States. Radius supports Web devices and offers products for small and medium sized businesses.
Radius’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://radius.com
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Marketing Automation Software
Online Marketing Software
Lead Management Software
Predictive Lead Scoring Software
Account Based Marketing Software
Predictive Analytics Software
Customer Data Platform Software
Radius Pricing
Radius ROI & Value For Money
2.8/5
Radius has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Radius' overall ROI score rated by its users and customers.
Radius Pricing Plans
Radius has a pricing structure that accommodates small and medium businesses.
Who Uses Radius?
Small Businesses
Medium Businesses
Radius Customer Satisfaction (CSAT)
Radius Customer Satisfaction (CSAT) Score
33 / 100
Radius has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Radius Customer Service
2.8/5
Radius has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Radius' overall Customer Service score rated by its users and customers.
About Radius's Customer Service
Address
225 Bush Street, San Francisco, CA 94104
Website
http://radius.com
Phone Number
1-855-723-4870
Radius's Social Links
Radius as an Employer
2.6/5
Radius has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Radius scored a 0 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Radius would recommend the brand to a friend. ENPS measures how likely Radius employees would recommend working at Radius to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
