52
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Invoca
Marketing or Exec? Claim Your Free Account
About Invoca's Brand
Invoca is the leader in AI-powered call tracking and conversational analytics for marketers.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Invoca NPS
Invoca's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether Invoca's customers would recommend using the product based on a scale of -100 to 100.
Invoca Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
Invoca NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Apr 2022 57 | Apr 2022 | 57 |
Apr 2023 55 | Apr 2023 | 55 |
Sep 2023 56 | Sep 2023 | 56 |
Feb 2024 57 | Feb 2024 | 57 |
Mar 2024 52 | Mar 2024 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invoca NPS by Usage
Invoca's NPS was rated the highest by customers who have used Invoca's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
Invoca Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Invoca users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Invoca Product Quality
4.4/5
Invoca has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Invoca's overall Product Quality score rated by its users and customers.
Invoca Product Information
Invoca serves markets in the United States and Canada. Invoca supports Web devices and offers products for medium and large sized businesses.
Invoca’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.invoca.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
AdTech
Enterprise
Languages Supported
English
Product Type
Sales Forecasting & Analytics Software
Call Tracking Software
Quick Insights into Invoca Product Quality
Invoca's Product Quality score was rated highest by customers who have used Invoca's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Invoca's Product Quality.
Ranked Invoca Product Quality the Highest
Invoca Product Quality Score by Usage
Invoca's Product Quality score was rated 4.8 stars by customers who have used Invoca's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Invoca Pricing
Invoca ROI & Value For Money
4/5
Invoca has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Invoca's overall ROI score rated by its users and customers.
Invoca Pricing Plans
Invoca has a pricing structure that accommodates medium and large businesses.
Who Uses Invoca?
Medium Businesses
Large Enterprises
Invoca Customer Satisfaction (CSAT)
Invoca Customer Satisfaction (CSAT) Score
100 / 100
Invoca has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Invoca Customer Service
3.9/5
Invoca has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Invoca's overall Customer Service score rated by its users and customers.
About Invoca's Customer Service
Address
419 State St, Santa Barbara, CA 93101
Website
http://www.invoca.com/
Phone Number
(805) 324-7686
Invoca as an Employer
4.3/5
Invoca has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Invoca scored a 52 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Invoca would recommend the brand to a friend. ENPS measures how likely Invoca employees would recommend working at Invoca to a friend.
Net Promoter Score
52
NPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 72% | Promoters |
|---|---|
| 17% | Passive |
| 11% | Detractors |
