45
NPS
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Brand Page
Ontraport
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About Ontraport's Brand
Ontraport syncs all the essentials for business growth in one, easy-to-use app.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Ontraport NPS
Ontraport's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Ontraport's customers would recommend using the product based on a scale of -100 to 100.
Ontraport Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Ontraport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 71 | Jul 2022 | 71 |
Aug 2022 50 | Aug 2022 | 50 |
Jan 2024 44 | Jan 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ontraport Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ontraport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ontraport Product Quality
4.1/5
Ontraport has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ontraport's overall Product Quality score rated by its users and customers.
Ontraport Product Information
Ontraport’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://ontraport.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Ontraport Pricing
Ontraport ROI & Value For Money
3.9/5
Ontraport has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Ontraport Customer Satisfaction (CSAT)
Ontraport Customer Satisfaction (CSAT) Score
83 / 100
Ontraport has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ontraport Customer Service
4.1/5
Ontraport has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Ontraport's Customer Service
Address
2040 Alameda Padre Serra, Santa Barbara, CA 93103
Website
http://ontraport.com
Phone Number
(805) 568-1424
Ontraport as an Employer
4.6/5
Ontraport has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ontraport scored a 45 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Ontraport would recommend the brand to a friend. ENPS measures how likely Ontraport employees would recommend working at Ontraport to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 82% | Promoters |
|---|---|
| 13% | Passive |
| 5% | Detractors |
