23
NPS
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AWeber Communications
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About AWeber Communications' Brand
AWeber is an email marketing and automation platform that allows 100,000+ small businesses and entrepreneurs to create and send emails people love. Among its major competitors, AWeber Communications is ranked in 5th place for NPS while Hatchbuck is 1st, and MailChimp is 2nd.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
AWeber Communications Ranking
- #4 / 4 of its competitors
AWeber Communications NPS
AWeber Communications's Net Promoter Score (NPS) is a 23 with 51% Promoters, 21% Passives, and 28% Detractors. Net Promoter Score tracks whether AWeber Communications's customers would recommend using the product based on a scale of -100 to 100.
AWeber Communications Overall NPS
| 51% | Promoters |
|---|---|
| 21% | Passives |
| 28% | Detractors |
AWeber Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 30 | Aug 2020 | 30 |
Oct 2020 26 | Oct 2020 | 26 |
Sep 2023 24 | Sep 2023 | 24 |
Nov 2024 23 | Nov 2024 | 23 |
How Other Brands Compare
AWeber Communications is ranked #4 for NPS among its competitors. Hatchbuck and MailChimp come in first and second, with Campaign Monitor coming in at third.
AWeber Communications |  MailChimp |  Hatchbuck |  Campaign Monitor | |
| Global Ranking | #- | #637 | #- | #- |
| NPS | 23 | 47 | 49 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AWeber Communications NPS by Usage
AWeber Communications's NPS was rated the highest by customers who have used AWeber Communications's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
AWeber Communications NPS vs. Competitors
Compared to its competitors, AWeber Communications's NPS is rated right above iContact, and is preceded by GetResponse.
| COMPANY | NPS Score | |
|---|---|---|
| Hatchbuck | 49 |
| MailChimp | 47 |
| Campaign Monitor | 34 |
 | GetResponse | 27 |
| AWeber Communications | 23 |
 | iContact | 4 |
 | VerticalResponse | 3 |
 | Constant Contact | -7 |
AWeber Communications Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of AWeber Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AWeber Communications Customer Loyalty vs. Competitors
Compared to its competitors, AWeber Communications's Customer Loyalty score is rated right above Constant Contact.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AWeber Communications | 83% |
| Constant Contact | 76% |
| iContact | 71% |
| MailChimp | 70% |
| Campaign Monitor | 10% |
| GetResponse | 10% |
| Hatchbuck | N/A |
| VerticalResponse | N/A |
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AWeber Communications Product Quality
4.2/5
AWeber Communications has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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AWeber Communications Product Information
AWeber Communications serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. AWeber Communications supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
AWeber Communications’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.aweber.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Languages Supported
English
Product Type
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Lead Management Software
Campaign Management Software
Predictive Lead Scoring Software
Lead Capture Software
Quick Insights into AWeber Communications Product Quality
AWeber Communications's Product Quality score was rated highest by customers who have used AWeber Communications's products/services for Less than 1 Year.
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Ranked AWeber Communications Product Quality the Highest
AWeber Communications Product Quality Score by Usage
AWeber Communications's Product Quality score was rated 3.8 stars by customers who have used AWeber Communications's products/services for Less than 1 Year.
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AWeber Communications Product Quality vs. Competitors
Compared to its competitors, AWeber Communications's Product Quality score is rated right above MailChimp, and is preceded by Campaign Monitor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hatchbuck | 4.3/5 |
| Campaign Monitor | 4.2/5 |
| AWeber Communications | 4.2/5 |
| MailChimp | 4.1/5 |
| iContact | 4.1/5 |
| GetResponse | 3.9/5 |
| VerticalResponse | 3.6/5 |
| Constant Contact | 3.1/5 |
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AWeber Communications Pricing
AWeber Communications ROI & Value For Money
3.8/5
AWeber Communications has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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AWeber Communications Pricing Plans
AWeber Communications has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, AWeber Communications uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses AWeber Communications?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into AWeber Communications ROI
AWeber Communications's ROI score was rated highest by customers from the Tech industry.
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Ranked AWeber Communications ROI the Highest
AWeber Communications ROI Score by Industry
AWeber Communications's ROI score was rated 4.1 stars by Tech industry customers.
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AWeber Communications Pricing vs. Competitors
Compared to its competitors, AWeber Communications's ROI score is rated right above Constant Contact, and is preceded by iContact.
| COMPANY | Pricing Score | |
|---|---|---|
| Hatchbuck | 4.4/5 |
| VerticalResponse | 4.2/5 |
| MailChimp | 4.1/5 |
| Campaign Monitor | 4/5 |
| GetResponse | 4/5 |
| iContact | 4/5 |
| AWeber Communications | 3.8/5 |
| Constant Contact | 3/5 |
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AWeber Communications Customer Satisfaction (CSAT)
AWeber Communications Customer Satisfaction (CSAT) Score
50 / 100
AWeber Communications has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AWeber Communications Customer Satisfaction vs. Competitors
Compared to its competitors, AWeber Communications's Customer Satisfaction score is rated right above Constant Contact, and is preceded by Campaign Monitor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GetResponse | 100% |
| MailChimp | 75% |
| iContact | 55% |
| Campaign Monitor | 50% |
| AWeber Communications | 50% |
| Constant Contact | 27% |
| Hatchbuck | 0% |
| VerticalResponse | 0% |
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AWeber Communications Customer Service
3.7/5
AWeber Communications has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About AWeber Communications's Customer Service
Address
1100 Manor Dr., Chalfont, PA 18914
Website
http://www.aweber.com
Phone Number
877-293-2371
AWeber Communications's Social Links
AWeber Communications Customer Service vs. Competitors
Compared to its competitors, AWeber Communications's Customer Service score is rated right above iContact, and is preceded by VerticalResponse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hatchbuck | 5/5 |
| MailChimp | 3.9/5 |
| GetResponse | 3.7/5 |
| VerticalResponse | 3.7/5 |
| AWeber Communications | 3.7/5 |
| iContact | 2.9/5 |
| Campaign Monitor | 2.7/5 |
| Constant Contact | 2/5 |
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AWeber Communications as an Employer
4.6/5
AWeber Communications has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
AWeber Communications scored a 23 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of AWeber Communications would recommend the brand to a friend. ENPS measures how likely AWeber Communications employees would recommend working at AWeber Communications to a friend.
Net Promoter Score
23
NPS Score
| 51% | Promoters |
|---|---|
| 21% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
