27
NPS
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GetResponse
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About GetResponse's Brand
GetResponse is an email marketing platform which features drag-and-drop email, landing page creator, advanced email analytics and more. Among its major competitors, GetResponse is ranked in 4th place for NPS while MailChimp is 1st, and Instapage is 2nd.
Brand at a Glance
10%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
GetResponse Ranking
- #4 / 4 of its competitors
GetResponse NPS
GetResponse's Net Promoter Score (NPS) is a 27 with 53% Promoters, 21% Passives, and 26% Detractors. Net Promoter Score tracks whether GetResponse's customers would recommend using the product based on a scale of -100 to 100.
GetResponse Overall NPS
| 53% | Promoters |
|---|---|
| 21% | Passives |
| 26% | Detractors |
GetResponse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 31 | Aug 2020 | 31 |
May 2022 33 | May 2022 | 33 |
Aug 2022 26 | Aug 2022 | 26 |
How Other Brands Compare
GetResponse is ranked #4 for NPS among its competitors. MailChimp and Instapage come in first and second, with Campaign Monitor coming in at third.
GetResponse |  MailChimp |  Instapage |  Campaign Monitor | |
| Global Ranking | #- | #637 | #- | #- |
| NPS | 27 | 47 | 36 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GetResponse NPS by Usage
GetResponse's NPS was rated the highest by customers who have used GetResponse's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
GetResponse NPS vs. Competitors
Compared to its competitors, GetResponse's NPS is rated right above AWeber Communications, and is preceded by Campaign Monitor.
| COMPANY | NPS Score | |
|---|---|---|
| MailChimp | 47 |
| Instapage | 36 |
| Campaign Monitor | 34 |
| GetResponse | 27 |
 | AWeber Communications | 23 |
 | iContact | 4 |
 | Constant Contact | -7 |
GetResponse Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GetResponse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GetResponse Customer Loyalty vs. Competitors
Compared to its competitors, GetResponse's Customer Loyalty score is rated right above Instapage, and is preceded by Campaign Monitor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AWeber Communications | 83% |
| Constant Contact | 76% |
| iContact | 71% |
| MailChimp | 70% |
| Campaign Monitor | 10% |
| GetResponse | 10% |
| Instapage | N/A |
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GetResponse Product Quality
3.9/5
GetResponse has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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GetResponse Product Information
GetResponse serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and United Kingdom. GetResponse supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
GetResponse’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated GetResponse's product the highest. Reviewers from the Education industry rated GetResponse the lowest at 3.4.
- Website
- http://www.getresponse.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Consumer Services
Enterprise
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Campaign Management Software
Landing Page Software
Quick Insights into GetResponse Product Quality
GetResponse's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Consumer Services industry.
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Ranked GetResponse Product Quality the Highest
Ranked GetResponse Product Quality the Lowest
GetResponse Product Quality Score by Usage
GetResponse's Product Quality score was rated the highest by customers who have used GetResponse's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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GetResponse Product Quality Score by Industry
GetResponse's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consumer Services industry customers.
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GetResponse Product Quality vs. Competitors
Compared to its competitors, GetResponse's Product Quality score is rated right above Constant Contact, and is preceded by iContact.
| COMPANY | Product Quality Score | |
|---|---|---|
| Instapage | 4.4/5 |
| Campaign Monitor | 4.2/5 |
| AWeber Communications | 4.2/5 |
| MailChimp | 4.1/5 |
| iContact | 4.1/5 |
| GetResponse | 3.9/5 |
| Constant Contact | 3.1/5 |
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GetResponse Pricing
GetResponse ROI & Value For Money
4/5
GetResponse has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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GetResponse Pricing Plans
GetResponse has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, GetResponse uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from GetResponse.
Who Uses GetResponse?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into GetResponse ROI
GetResponse's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked GetResponse ROI the Highest
Ranked GetResponse ROI the Lowest
GetResponse ROI Score by Industry
GetResponse's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
GetResponse Pricing vs. Competitors
Compared to its competitors, GetResponse's ROI score is rated right above iContact, and is preceded by Campaign Monitor.
| COMPANY | Pricing Score | |
|---|---|---|
| MailChimp | 4.1/5 |
| Campaign Monitor | 4/5 |
| GetResponse | 4/5 |
| iContact | 4/5 |
| Instapage | 3.9/5 |
| AWeber Communications | 3.8/5 |
| Constant Contact | 3/5 |
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GetResponse Customer Satisfaction (CSAT)
GetResponse Customer Satisfaction (CSAT) Score
100 / 100
GetResponse has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GetResponse Customer Satisfaction vs. Competitors
Compared to its competitors, GetResponse's Customer Satisfaction score is rated right above MailChimp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GetResponse | 100% |
| MailChimp | 75% |
| iContact | 55% |
| Campaign Monitor | 50% |
| AWeber Communications | 50% |
| Constant Contact | 27% |
| Instapage | 0% |
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GetResponse Customer Service
3.7/5
GetResponse has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GetResponse's Customer Service
Address
Wilmington, DE Poland
Website
http://www.getresponse.com/
GetResponse Customer Service vs. Competitors
Compared to its competitors, GetResponse's Customer Service score is rated right above AWeber Communications, and is preceded by Instapage.
| COMPANY | Customer Service Score | |
|---|---|---|
| MailChimp | 3.9/5 |
| Instapage | 3.7/5 |
| GetResponse | 3.7/5 |
| AWeber Communications | 3.7/5 |
| iContact | 2.9/5 |
| Campaign Monitor | 2.7/5 |
| Constant Contact | 2/5 |
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GetResponse as an Employer
3.7/5
GetResponse has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
GetResponse scored a 27 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of GetResponse would recommend the brand to a friend. ENPS measures how likely GetResponse employees would recommend working at GetResponse to a friend.
Net Promoter Score
27
NPS Score
| 53% | Promoters |
|---|---|
| 21% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
