30
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Infusionsoft
Marketing or Exec? Claim Your Free Account
About Infusionsoft's Brand
Among its major competitors, Infusionsoft is ranked in 4th place for NPS while Zoho is 1st, and Salesforce is 2nd. Overall, Infusionsoft has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Infusionsoft CMO
John Smith
John Smith serves as the Chief Marketing Officer of Infusionsoft. John started at Infusionsoft in Feb of 2009. John currently resides in the San Francisco Bay Area.
Infusionsoft Ranking
- #3 / 4 of its competitors
Infusionsoft NPS
Infusionsoft's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Infusionsoft's customers would recommend using the product based on a scale of -100 to 100.
Infusionsoft Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
Infusionsoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 32 | Aug 2020 | 32 |
Feb 2021 34 | Feb 2021 | 34 |
Feb 2022 33 | Feb 2022 | 33 |
Jan 2023 31 | Jan 2023 | 31 |
Apr 2023 31 | Apr 2023 | 31 |
Apr 2025 30 | Apr 2025 | 30 |
How Other Brands Compare
Infusionsoft is ranked third for NPS among its competitors. Salesforce and HubSpot come in first and second, with Marketo coming in at #4.
Infusionsoft |  HubSpot |  Marketo |  Salesforce | |
| Global Ranking | #- | #224 | #230 | #- |
| NPS | 30 | 35 | 25 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $22.51B | - | $201.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infusionsoft NPS by Usage
Infusionsoft's NPS was rated the highest by customers who have used Infusionsoft's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 42 | 5 to 10 Years | 42 |
Infusionsoft NPS vs. Competitors
Compared to its competitors, Infusionsoft's NPS is rated right above Marketo, and is preceded by HubSpot.
| COMPANY | NPS Score | |
|---|---|---|
 | Zoho | 41 |
| Salesforce | 36 |
| HubSpot | 35 |
| Infusionsoft | 30 |
| Marketo | 25 |
 | Act-On Software | 0 |
 | Topica Inc. | N/A |
 | Madwire | -17 |
 | SAVO | -100 |
Infusionsoft Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Infusionsoft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Infusionsoft Customer Loyalty vs. Competitors
Compared to its competitors, Infusionsoft's Customer Loyalty score is rated right above Act-On Software, and is preceded by Salesforce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marketo | 82% |
| Zoho | 80% |
| HubSpot | 79% |
| Madwire | 76% |
| Salesforce | 75% |
| Infusionsoft | 68% |
| Act-On Software | N/A |
| SAVO | N/A |
| Topica Inc. | N/A |
Unlock Infusionsoft Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infusionsoft Customer Loyalty vs. Competitors data and gain insights into your customers today.
Infusionsoft Product Quality
4.1/5
Infusionsoft has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Infusionsoft's overall Product Quality score rated by its users and customers.
Infusionsoft Product Information
Infusionsoft serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Infusionsoft supports Web devices and offers products for small and medium sized businesses.
Infusionsoft’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Infusionsoft's product the highest. Reviewers from the Banking and Financial Services industry rated Infusionsoft the lowest at 4.1.
- Website
- http://www.infusionsoft.com/
- Company Size
- 501-1,000 Employees
Languages Supported
English
Arabic
Dutch
French
German
Portuguese
Spanish
Japanese
Italian
Hebrew
Swedish
Quick Insights into Infusionsoft Product Quality
Infusionsoft's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Infusionsoft's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Infusionsoft's Product Quality.
Ranked Infusionsoft Product Quality the Highest
Ranked Infusionsoft Product Quality the Lowest
Infusionsoft Product Quality Score by Usage
Infusionsoft's Product Quality score was rated the highest by customers who have used Infusionsoft's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Infusionsoft Product Quality Score by Industry
Infusionsoft's Product Quality score was rated the highest by Construction industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Infusionsoft Product Quality vs. Competitors
Compared to its competitors, Infusionsoft's Product Quality score is rated right above Marketo, and is preceded by HubSpot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zoho | 4.2/5 |
| HubSpot | 4.2/5 |
| Infusionsoft | 4.1/5 |
| Marketo | 4.1/5 |
| Salesforce | 4/5 |
| Act-On Software | 4/5 |
| Madwire | 3.1/5 |
| SAVO | 3.1/5 |
| Topica Inc. | N/A |
Unlock Infusionsoft Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infusionsoft Product Quality vs. Competitors data and gain insights into your customers today.
Infusionsoft Pricing
Infusionsoft ROI & Value For Money
3.8/5
Infusionsoft has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Infusionsoft's overall ROI score rated by its users and customers.
Infusionsoft Pricing Plans
Infusionsoft has a pricing structure that accommodates small and medium businesses. Starting from $80/month, Infusionsoft uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Insurance industry think that they had the lowest ROI from Infusionsoft.
Who Uses Infusionsoft?
Small Businesses
Medium Businesses
Quick Insights into Infusionsoft ROI
Infusionsoft's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Insurance industry.
Sign Up to unlock insights into how customers have ranked Infusionsoft's ROI score.
Ranked Infusionsoft ROI the Highest
Ranked Infusionsoft ROI the Lowest
Infusionsoft ROI Score by Industry
Infusionsoft's ROI score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Infusionsoft Pricing vs. Competitors
Compared to its competitors, Infusionsoft's ROI score is rated right above Marketo, and is preceded by HubSpot.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoho | 4.3/5 |
| Salesforce | 4/5 |
| HubSpot | 4/5 |
| Infusionsoft | 3.8/5 |
| Marketo | 3.8/5 |
| Madwire | 3/5 |
| SAVO | 3/5 |
| Act-On Software | N/A |
| Topica Inc. | N/A |
Unlock Infusionsoft ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infusionsoft ROI vs. Competitors data and gain insights into your customers today.
Infusionsoft Customer Satisfaction (CSAT)
Infusionsoft Customer Satisfaction (CSAT) Score
50 / 100
Infusionsoft has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Infusionsoft Customer Satisfaction vs. Competitors
Compared to its competitors, Infusionsoft's Customer Satisfaction score is rated right above Madwire, and is preceded by HubSpot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Act-On Software | 100% |
| Zoho | 87% |
| Salesforce | 79% |
| Marketo | 76% |
| HubSpot | 61% |
| Infusionsoft | 50% |
| Madwire | 33% |
| SAVO | 0% |
| Topica Inc. | 0% |
Unlock Infusionsoft Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infusionsoft Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Infusionsoft Customer Service
3.6/5
Infusionsoft has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Infusionsoft's overall Customer Service score rated by its users and customers.
About Infusionsoft's Customer Service
Address
1260 South Spectrum Boulevard, Phoenix, AZ 85286
Website
http://www.infusionsoft.com/
Phone Number
(866) 800-0004
Infusionsoft's Social Links
Infusionsoft Customer Service vs. Competitors
Compared to its competitors, Infusionsoft's Customer Service score is rated right above Marketo, and is preceded by Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAVO | 5/5 |
| HubSpot | 4.1/5 |
| Zoho | 4.1/5 |
| Salesforce | 4/5 |
| Infusionsoft | 3.6/5 |
| Marketo | 3.5/5 |
| Madwire | 3.3/5 |
| Act-On Software | N/A |
| Topica Inc. | N/A |
Unlock Infusionsoft Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Infusionsoft Customer Service vs. Competitors data and gain insights into your customers today.
Infusionsoft as an Employer
3.3/5
Infusionsoft has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Infusionsoft scored a 30 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Infusionsoft would recommend the brand to a friend. ENPS measures how likely Infusionsoft employees would recommend working at Infusionsoft to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 21% | Promoters |
|---|---|
| 50% | Passive |
| 29% | Detractors |
