-29
NPS
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Osmo
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About Osmo's Brand
Reimagining Entertainment with Education. Digital with Physical.
Brand at a Glance
67%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Osmo NPS
Osmo's Net Promoter Score (NPS) is a -29 with 25% Promoters, 21% Passives, and 54% Detractors. Net Promoter Score tracks whether Osmo's customers would recommend using the product based on a scale of -100 to 100.
Osmo Overall NPS
| 25% | Promoters |
|---|---|
| 21% | Passives |
| 54% | Detractors |
Osmo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -16 | Dec 2023 | -16 |
Jan 2024 -19 | Jan 2024 | -19 |
Mar 2024 -20 | Mar 2024 | -20 |
Nov 2024 -21 | Nov 2024 | -21 |
Dec 2024 -23 | Dec 2024 | -23 |
Jan 2025 -24 | Jan 2025 | -24 |
Feb 2025 -26 | Feb 2025 | -26 |
Mar 2025 -26 | Mar 2025 | -26 |
Jun 2025 -29 | Jun 2025 | -29 |
Jul 2025 -27 | Jul 2025 | -27 |
Aug 2025 -30 | Aug 2025 | -30 |
Nov 2025 -29 | Nov 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Osmo NPS by Gender
Female customers rated Osmo's NPS 27 points higher than Male customers.
Male
-63
Osmo's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
-36
Osmo's NPS was rated -36 by Female customers on Comparably.
14%
Promoters
36%
Passives
50%
Detractors
Osmo NPS by Ethnicity
Osmo's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Osmo NPS by Age
Osmo's NPS was rated -71 points by customers ages 41-45 on Comparably.
Osmo NPS by Usage
Osmo's NPS was rated the highest by customers who have used Osmo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -62 | Less than 1 Year | -62 |
2 to 5 Years -45 | 2 to 5 Years | -45 |
Osmo Customer Reviews
Out of the 8 Osmo customer reviews 3 were positive and 5 were constructive. Osmo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Osmo Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Osmo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Osmo Customer Loyalty Score by Gender
Female customers rated Osmo's Customer Loyalty score 19% higher than Male customers.
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Male
55%
Yes
Female
74%
Yes
Osmo Customer Loyalty Score by Ethnicity
Osmo's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Osmo.
61
out of 100
Caucasian
Osmo Customer Loyalty Score by Age
Osmo's Customer Loyalty score was rated 87% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Osmo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 87% | 41-45 | 87% |
Osmo Customer Loyalty Score by Usage
Osmo's Customer Loyalty score was rated the highest by customers who have used Osmo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Osmo Customer Loyalty Score by Industry
Osmo's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Osmo Product Quality
2.8/5
Osmo has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Osmo Product Information
Osmo’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Osmo's product the highest. Reviewers from the Tech industry rated Osmo the lowest at 1.8.
- Website
- http://playosmo.com
- Company Size
- 51-200 Employees
Industry
Consumer Electronics
Quick Insights into Osmo Product Quality
Osmo's Product Quality score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Osmo Product Quality the Highest
Ranked Osmo Product Quality the Lowest
Osmo Product Quality Score by Gender
Female customers rated Osmo's Product Quality score 1 stars higher than Male customers.
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Male
1.7/5
Female
2.7/5
Osmo Product Quality Score by Ethnicity
Osmo's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Osmo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Osmo Product Quality Score by Age
Osmo's Product Quality score was rated 1.9 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Osmo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.9 | 41-45 | 1.9 |
Osmo Product Quality Score by Usage
Osmo's Product Quality score was rated the highest by customers who have used Osmo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Osmo Product Quality Score by Industry
Osmo's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Osmo Pricing
Osmo ROI & Value For Money
2.9/5
Osmo has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Osmo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Osmo.
Quick Insights into Osmo ROI
Osmo's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Osmo ROI the Highest
Ranked Osmo ROI the Lowest
Osmo ROI Score by Gender
Female customers rated Osmo's ROI score 0.3 stars higher than Male customers.
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Male
2.5/5
Female
2.8/5
Osmo ROI Score by Ethnicity
Osmo's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Osmo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Osmo ROI Score by Age
Osmo's ROI score was rated 1.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Osmo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
Osmo ROI Score by Usage
Osmo's ROI score was rated the highest by customers who have used Osmo's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Osmo ROI Score by Industry
Osmo's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Osmo Customer Satisfaction (CSAT)
Osmo Customer Satisfaction (CSAT) Score
40 / 100
Osmo has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
29%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
15%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Osmo Customer Satisfaction
Osmo's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Osmo Customer Satisfaction the Highest
Ranked Osmo Customer Satisfaction the Lowest
Osmo Customer Satisfaction Score by Gender
Female customers rated Osmo's Customer Satisfaction score 14 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Osmo.
29 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 21% | |
Very Dissatisfied | 29% |
Osmo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Osmo's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Osmo.
29 / 100
Very Satisfied
7%
Satisfied
22%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
21%
Very Dissatisfied
36%
Osmo Customer Satisfaction Score by Age
Osmo's Customer Satisfaction score was rated 29 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Osmo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 29% |
Osmo Customer Satisfaction Score by Usage
Osmo's Customer Satisfaction score was rated the highest by customers who have used Osmo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Osmo Customer Satisfaction Score by Industry
Osmo's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Osmo Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 66,
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}Osmo Customer Service
2.7/5
Osmo has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Osmo's Customer Service
Address
195 Page Mill #105, Palo Alto, CA 94306
Website
http://playosmo.com
Osmo's Social Links
Quick Insights into Osmo Customer Service
Osmo's Customer Service score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Osmo Customer Service the Highest
Ranked Osmo Customer Service the Lowest
Osmo Customer Service Score by Gender
Female customers rated Osmo's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Osmo.
Male
1.8/5
Female
2.7/5
Osmo Customer Service Score by Ethnicity
Osmo's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Osmo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Osmo Customer Service Score by Age
Osmo's Customer Service score was rated 1.7 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Osmo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.7 | 41-45 | 1.7 |
Osmo Customer Service Score by Usage
Osmo's Customer Service score was rated 2.6 stars by customers who have used Osmo's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Osmo Customer Service Score by Industry
Osmo's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Osmo as an Employer
3.0/5
Osmo has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Osmo scored a -29 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Osmo would recommend the brand to a friend. ENPS measures how likely Osmo employees would recommend working at Osmo to a friend.
Net Promoter Score
-29
NPS Score
| 25% | Promoters |
|---|---|
| 21% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
