-11
NPS
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New Horizons
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About New Horizons' Brand
For 35 years, New Horizons has provided more than 30 million students with industry-leading technical training.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
New Horizons NPS
New Horizons's Net Promoter Score (NPS) is a -11 with 22% Promoters, 45% Passives, and 33% Detractors. Net Promoter Score tracks whether New Horizons's customers would recommend using the product based on a scale of -100 to 100.
New Horizons Overall NPS
| 22% | Promoters |
|---|---|
| 45% | Passives |
| 33% | Detractors |
New Horizons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -20 | Apr 2023 | -20 |
May 2023 -17 | May 2023 | -17 |
Jun 2023 -12 | Jun 2023 | -12 |
Nov 2023 -11 | Nov 2023 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Horizons Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of New Horizons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Horizons Product Quality
3.4/5
New Horizons has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock New Horizons' overall Product Quality score rated by its users and customers.
New Horizons Product Information
New Horizons’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.newhorizons.com/
- Company Size
- 51-200 Employees
Industry
Education
New Horizons Pricing
New Horizons ROI & Value For Money
3/5
New Horizons has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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New Horizons Customer Satisfaction (CSAT)
New Horizons Customer Satisfaction (CSAT) Score
72 / 100
New Horizons has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New Horizons Customer Service
3.2/5
New Horizons has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About New Horizons's Customer Service
Address
100 Four Falls Corporate Center, Suite 408, Conshohocken, PA 19428
Website
https://www.newhorizons.com/
Phone Number
888-236-3625
New Horizons's Social Links
New Horizons as an Employer
3.2/5
New Horizons has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
New Horizons scored a -11 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of New Horizons would recommend the brand to a friend. ENPS measures how likely New Horizons employees would recommend working at New Horizons to a friend.
Net Promoter Score
-11
NPS Score
| 22% | Promoters |
|---|---|
| 45% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
