Coursera NPS & Customer Reviews | Comparably
Coursera is
Ranked
#186
in
Tech Brands
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Coursera is ranked #186 in Tech Brands

About Coursera's Brand

Coursera’s brand is ranked #569 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Coursera. When compared to other organizations within the Tech industry, Coursera is ranked #186. Among its major competitors, Coursera is ranked in 5th place for NPS while CreativeLive is 1st, and All Campus is 2nd.Their current valuation is $1.00B

Brand at a Glance

75%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service

Coursera CMO

Coursera Ranking

Coursera NPS

Coursera's Net Promoter Score (NPS) is a 20 with 48% Promoters, 24% Passives, and 28% Detractors. Net Promoter Score tracks whether Coursera's customers would recommend using the product based on a scale of -100 to 100.

Coursera Overall NPS

20
NPS
48%Promoters
24%Passives
28%Detractors
Coursera Overall NPS

Coursera NPS Trend

-100
-50
0
50
100
Dec 2024
18
Dec 202418
Jan 2025
18
Jan 202518
Feb 2025
18
Feb 202518
Mar 2025
20
Mar 202520
Apr 2025
20
Apr 202520
May 2025
20
May 202520
Jun 2025
20
Jun 202520
Aug 2025
20
Aug 202520
Oct 2025
20
Oct 202520
Nov 2025
20
Nov 202520
Dec 2025
20
Dec 202520
Jan 2026
20
Jan 202620

How Other Brands Compare

Coursera is ranked third for NPS among its competitors. Udemy and Pluralsight come in first and second, with Udacity coming in at #4. Among those competitors, it is the second most valued company behind Pluralsight.

Coursera's Logo
Coursera
Udemy's Logo
Udemy
Pluralsight's Logo
Pluralsight
Udacity's Logo
Udacity
Global Ranking#569#505#641#-
NPS20423319
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$1.00B$700.00M$2.57B$450.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Coursera NPS by Gender

Male customers rated Coursera's NPS 11 points higher than Female customers.

Male

32

Coursera's NPS was rated 32 by Male customers on Comparably.

55%
Promoters
22%
Passives
23%
Detractors

Female

21

Coursera's NPS was rated 21 by Female customers on Comparably.

49%
Promoters
23%
Passives
28%
Detractors

Coursera NPS by Ethnicity

Coursera's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
10
Caucasian10
Hispanic or Latino
-13
Hispanic or Latino-13
African American/Black
60
African American/Black60
Asian or Pacific Islander
42
Asian or Pacific Islander42
Other
-5
Other-5

Coursera NPS by Age

Coursera's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
65%
Passives
18%
Detractors
17%
18-2565%18%17%
Promoters
38%
Passives
29%
Detractors
33%
26-3038%29%33%
Promoters
55%
Passives
35%
Detractors
10%
31-3555%35%10%
Promoters
53%
Passives
21%
Detractors
26%
36-4053%21%26%
Promoters
64%
Passives
15%
Detractors
21%
41-4564%15%21%
Promoters
40%
Passives
20%
Detractors
40%
46-5040%20%40%
Promoters
75%
Passives
0%
Detractors
25%
51-5575%0%25%
Promoters
0%
Passives
33%
Detractors
67%
56-600%33%67%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%

Coursera NPS by Usage

Coursera's NPS was rated the highest by customers who have used Coursera's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
23
Less than 1 Year23
1 to 2 Years
25
1 to 2 Years25
2 to 5 Years
33
2 to 5 Years33
5 to 10 Years
49
5 to 10 Years49
Over 10 Years
34
Over 10 Years34

Coursera NPS vs. Competitors

Compared to its competitors, Coursera's NPS is rated right above Udacity, and is preceded by Pluralsight.

Coursera NPS vs Companies in Tech

In the Tech industry, Coursera's NPS is rated right below Peloton.

Coursera Customer Reviews

Out of the 42 Coursera customer reviews 31 were positive and 11 were constructive. Coursera customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Super cool. Easy to use and learn. Very valuable and I can recommend anyone who expects to learn in Coursera.
What do you value most about this brand?
I do not have anything to say
What do you value most about this brand?
Coursera is great and I think it's an excellent value for the money.
What do you value most about this brand?
Great content, instructors and features
What do you value most about this brand?
learning knowledge education drive goals

Coursera Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Coursera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75
75%
25
25%
Coursera Customer Loyalty

Coursera Customer Loyalty Score by Gender

Female customers rated Coursera's Customer Loyalty score 7% higher than Male customers.

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Male
74%
Yes
Female
81%
Yes

Coursera Customer Loyalty Score by Ethnicity

Coursera's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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77
out of 100
Caucasian
44
out of 100
Hispanic or Latino
80
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
76
out of 100
Other

Coursera Customer Loyalty Score by Age

Coursera's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
86%
18-2586%
26-30
61%
26-3061%
31-35
82%
31-3582%
36-40
72%
36-4072%
41-45
81%
41-4581%
46-50
82%
46-5082%
51-55
100%
51-55100%
56-60
40%
56-6040%
61-65
10%
61-6510%

Coursera Customer Loyalty Score by Usage

Coursera's Customer Loyalty score was rated the highest by customers who have used Coursera's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
79%
1 to 2 Years
75%
2 to 5 Years
73%
5 to 10 Years
70%
Over 10 Years
100%

Coursera Customer Loyalty Score by Industry

Coursera's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.

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Tech
81%
Accounting
74%
Arts and Entertainment
100%
Banking and Financial Services
82%
Biotech and Pharmaceuticals
70%
Business and Consumer Services
85%
Education
66%
Healthcare, Hospitals and Medicine
78%
Marketing, Advertising and Research
82%
Energy and Manufacturing
70%

Coursera Customer Loyalty vs. Competitors

Compared to its competitors, Coursera's Customer Loyalty score is rated right above Moviola, and is preceded by Udacity.

COMPANYCustomer Loyalty Score
CreativeLive100%
All Campus100%
Pluralsight83%
Udemy81%
Udacity78%
Coursera75%
Moviola10%
NovoEdN/A
New Mexico TechN/A

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Coursera's Logo
VS
CreativeLive's Logo
All Campus' Logo
Pluralsight's Logo
Udemy's Logo
Udacity's Logo
Moviola's Logo
NovoEd's Logo
New Mexico Tech's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Coursera's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Coursera75%

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Coursera's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Coursera Product Quality

3.9/5

Coursera has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Coursera Product Information

Coursera’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Coursera's product the highest. Reviewers from the Business and Consumer Services industry rated Coursera the lowest at 3.5.

Website
http://www.coursera.org
Company Size
1,001-5,000 Employees

Industry

Tech
Content
Education
SaaS

Quick Insights into Coursera Product Quality

Coursera's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.

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Ranked Coursera Product Quality the Highest

African American/Black
4.3
Energy and Manufacturing
4.3
Over 10 Years
4.3

Ranked Coursera Product Quality the Lowest

Hispanic or Latino
3
Arts and Entertainment
2.8
61-65
1.5

Coursera Product Quality Score by Gender

Male customers rated Coursera's Product Quality score 0.1 stars higher than Female customers.

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Male

3.9/5

Female

3.8/5

Coursera Product Quality Score by Ethnicity

Coursera's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
3
Hispanic or Latino3
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.5
Other3.5

Coursera Product Quality Score by Age

Coursera's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
3.5
26-303.5
31-35
4.2
31-354.2
36-40
4.1
36-404.1
41-45
4.2
41-454.2
46-50
3.9
46-503.9
51-55
3.9
51-553.9
56-60
3
56-603
61-65
1.5
61-651.5

Coursera Product Quality Score by Usage

Coursera's Product Quality score was rated the highest by customers who have used Coursera's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.8
2 to 5 Years
3.9
5 to 10 Years
3.9
Over 10 Years
4.3

Coursera Product Quality Score by Industry

Coursera's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4
Accounting
3.8
Arts and Entertainment
2.8
Banking and Financial Services
4.1
Biotech and Pharmaceuticals
3.8
Business and Consumer Services
3.5
Education
3.9
Healthcare, Hospitals and Medicine
3.5
Marketing, Advertising and Research
3.6
Energy and Manufacturing
4.3

Coursera Product Quality vs. Competitors

Compared to its competitors, Coursera's Product Quality score is rated right above Moviola, and is preceded by Udacity.

COMPANYProduct Quality Score
All Campus5/5
Pluralsight4.2/5
Udemy4.1/5
CreativeLive4/5
Udacity3.9/5
Coursera3.9/5
Moviola1.5/5
NovoEdN/A
New Mexico TechN/A

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Coursera's Logo
VS
All Campus' Logo
Pluralsight's Logo
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CreativeLive's Logo
Udacity's Logo
Moviola's Logo
NovoEd's Logo
New Mexico Tech's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Coursera's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Coursera3.9/5

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Coursera's Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Coursera Pricing

Coursera ROI & Value For Money

3.6/5

Coursera has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Coursera Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Coursera.

Quick Insights into Coursera ROI

Coursera's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.

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Ranked Coursera ROI the Highest

51-55
4.4
Biotech and Pharmaceuticals
4.3
African American/Black
4.2

Ranked Coursera ROI the Lowest

Hispanic or Latino
3
Business and Consumer Services
2.6
61-65
1.5

Coursera ROI Score by Gender

Male customers rated Coursera's ROI score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

Coursera ROI Score by Ethnicity

Coursera's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
3
Hispanic or Latino3
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.1
Other3.1

Coursera ROI Score by Age

Coursera's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.3
26-303.3
31-35
4.1
31-354.1
36-40
3.7
36-403.7
41-45
3.9
41-453.9
46-50
3.7
46-503.7
51-55
4.4
51-554.4
56-60
3
56-603
61-65
1.5
61-651.5

Coursera ROI Score by Usage

Coursera's ROI score was rated the highest by customers who have used Coursera's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
3.3
2 to 5 Years
3.8
5 to 10 Years
3.9
Over 10 Years
4.1

Coursera ROI Score by Industry

Coursera's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
3.6
Accounting
3.7
Arts and Entertainment
3.1
Banking and Financial Services
3.8
Biotech and Pharmaceuticals
4.3
Business and Consumer Services
2.6
Education
3.8
Healthcare, Hospitals and Medicine
3.4
Marketing, Advertising and Research
3.6
Energy and Manufacturing
4.3

Coursera Pricing vs. Competitors

Compared to its competitors, Coursera's ROI score is rated right above Udacity, and is preceded by Pluralsight.

COMPANYPricing Score
All Campus4.5/5
Udemy4/5
Pluralsight3.7/5
Coursera3.6/5
Udacity3.6/5
CreativeLive3/5
Moviola1.5/5
NovoEdN/A
New Mexico TechN/A

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Coursera's Logo
VS
All Campus' Logo
Udemy's Logo
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CreativeLive's Logo
Moviola's Logo
NovoEd's Logo
New Mexico Tech's Logo

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ROI for Other Tech Brands

In the Tech industry, Coursera's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Apple4/5
ROBLOX3.8/5
Coursera3.6/5

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Coursera's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Coursera Customer Satisfaction (CSAT)

Coursera Customer Satisfaction (CSAT) Score

75 / 100

Coursera has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied37%
Satisfied38%
Neither Satisfied nor Dissatisfied13%
Dissatisfied1%
Very Dissatisfied11%
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Coursera Customer Satisfaction

Coursera's Customer Satisfaction score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 61-65.

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Ranked Coursera Customer Satisfaction the Highest

Energy and Manufacturing
100%
African American/Black
91%
5 to 10 Years
90%

Ranked Coursera Customer Satisfaction the Lowest

Healthcare, Hospitals and Medicine
50%
Hispanic or Latino
43%
61-65
0%

Coursera Customer Satisfaction Score by Gender

Male customers rated Coursera's Customer Satisfaction score 3 points higher than Female customers.

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77 / 100
Male
Very Satisfied
40%
Satisfied
37%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
9%
74 / 100
Female
Very Satisfied
39%
Satisfied
35%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
14%

Coursera Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Coursera's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.

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71 / 100
Very Satisfied58%
Satisfied13%
Neither Satisfied nor Dissatisfied13%
Dissatisfied0%
Very Dissatisfied16%
Very Satisfied
58%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
16%

CSAT according to Hispanic or Latino

Coursera's Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.

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43 / 100
Very Satisfied14%
Satisfied29%
Neither Satisfied nor Dissatisfied29%
Dissatisfied14%
Very Dissatisfied14%
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%

CSAT according to African American/Black

Coursera's Customer Satisfaction (CSAT) score was rated 91% according to African American/Black users and customers.

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91 / 100
Very Satisfied50%
Satisfied41%
Neither Satisfied nor Dissatisfied5%
Dissatisfied4%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
41%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
4%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Coursera's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100
Very Satisfied29%
Satisfied56%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
29%
Satisfied
56%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
8%

CSAT according to Other

Coursera's Customer Satisfaction (CSAT) score was rated 53% according to Other users and customers.

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53 / 100
Very Satisfied27%
Satisfied26%
Neither Satisfied nor Dissatisfied21%
Dissatisfied5%
Very Dissatisfied21%
Very Satisfied
27%
Satisfied
26%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
21%

Coursera Customer Satisfaction Score by Age

Coursera's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
78%
Very Satisfied
39%
Satisfied
39%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
5%
18-2578%
26-30 CSAT Score
75%
Very Satisfied
31%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
19%
26-3075%
31-35 CSAT Score
89%
Very Satisfied
22%
Satisfied
67%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
31-3589%
36-40 CSAT Score
88%
Very Satisfied
59%
Satisfied
29%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
36-4088%
41-45 CSAT Score
84%
Very Satisfied
59%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
41-4584%
46-50 CSAT Score
60%
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
30%
46-5060%
51-55 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
51-5533%
56-60 CSAT Score
34%
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
56-6034%
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
61-650%

Coursera Customer Satisfaction Score by Usage

Coursera's Customer Satisfaction score was rated the highest by customers who have used Coursera's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
75
1 to 2 Years
73
2 to 5 Years
76
5 to 10 Years
90

Coursera Customer Satisfaction Score by Industry

Coursera's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
82
Accounting
80
Arts and Entertainment
67
Banking and Financial Services
60
Business and Consumer Services
80
Education
72
Healthcare, Hospitals and Medicine
50
Marketing, Advertising and Research
100
Energy and Manufacturing
100

Coursera Customer Satisfaction vs. Competitors

Compared to its competitors, Coursera's Customer Satisfaction score is rated right above All Campus, and is preceded by Udacity.

COMPANYCustomer Satisfaction (CSAT) Score
CreativeLive100%
Udemy82%
Pluralsight82%
Udacity79%
Coursera75%
All Campus0%
Moviola0%
NovoEd0%
New Mexico Tech0%

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Coursera's Logo
VS
CreativeLive's Logo
Udemy's Logo
Pluralsight's Logo
Udacity's Logo
All Campus' Logo
Moviola's Logo
NovoEd's Logo
New Mexico Tech's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Coursera's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Coursera75%
Zoom Video Communications74%
ROBLOX73%
Peloton64%

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Coursera's Logo
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Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Coursera Customer Service

3.5/5

Coursera has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Coursera's Customer Service

Address

381 E Evelyn Ave, Mountain View, CA 94041


Website

http://www.coursera.org


Phone Number

312-344-3239

Coursera's Social Links

Quick Insights into Coursera Customer Service

Coursera's Customer Service score was rated highest by customers who have used Coursera's products/services for Over 10 Years, and rated lowest by customers ages 61-65.

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Ranked Coursera Customer Service the Highest

Over 10 Years
4
36-40
3.9
Energy and Manufacturing
3.8

Ranked Coursera Customer Service the Lowest

Hispanic or Latino
2.8
Healthcare, Hospitals and Medicine
2.2
61-65
1.5

Coursera Customer Service Score by Gender

Male customers rated Coursera's Customer Service score 0.3 stars higher than Female customers.

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Male

3.6/5

Female

3.3/5

Coursera Customer Service Score by Ethnicity

Coursera's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
3.4
Caucasian3.4
Hispanic or Latino
2.8
Hispanic or Latino2.8
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
3.1
Other3.1

Coursera Customer Service Score by Age

Coursera's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
3.6
18-253.6
26-30
2.9
26-302.9
31-35
3.8
31-353.8
36-40
3.9
36-403.9
41-45
3.6
41-453.6
46-50
3.2
46-503.2
51-55
3.6
51-553.6
56-60
2.5
56-602.5
61-65
1.5
61-651.5

Coursera Customer Service Score by Usage

Coursera's Customer Service score was rated the highest by customers who have used Coursera's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.3
2 to 5 Years
3.5
5 to 10 Years
3.6
Over 10 Years
4

Coursera Customer Service Score by Industry

Coursera's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3.6
Accounting
3.3
Arts and Entertainment
2.8
Banking and Financial Services
3.6
Biotech and Pharmaceuticals
3.5
Business and Consumer Services
3
Education
3.5
Healthcare, Hospitals and Medicine
2.2
Marketing, Advertising and Research
3.2
Energy and Manufacturing
3.8

Coursera Customer Service vs. Competitors

Compared to its competitors, Coursera's Customer Service score is rated right above Moviola, and is preceded by Pluralsight.

COMPANYCustomer Service Score
All Campus5/5
Udemy4/5
CreativeLive4/5
Udacity3.7/5
Pluralsight3.6/5
Coursera3.5/5
Moviola1.5/5
NovoEdN/A
New Mexico TechN/A

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Coursera's Logo
VS
All Campus' Logo
Udemy's Logo
CreativeLive's Logo
Udacity's Logo
Pluralsight's Logo
Moviola's Logo
NovoEd's Logo
New Mexico Tech's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Coursera's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5
Coursera3.5/5

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Coursera's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Coursera as an Employer

4.1/5

Coursera has a 4.1/5 stars for its overall company culture rated by their employees

  Coursera CEO
top
10%
CEO of Coursera

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Coursera scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Coursera would recommend the brand to a friend. ENPS measures how likely Coursera employees would recommend working at Coursera to a friend.

Net Promoter Score

20
NPS Score
48%Promoters
24%Passive
28%Detractors

Employee Net Promoter Score

7
eNPS Score
43%Promoters
21%Passive
36%Detractors

Global Ranking Snapshot

Coursera is ranked #569 in the Global Top 100 Brands. It ranks just behind Merrill Lynch and just ahead of Deutsche Bank.

RANKCOMPANYCEOINDUSTRY
567
Neiman Marcus  Neiman Marcus CEO
Geoffroy Raemdonck
Retail
568
Merrill Lynch  Merrill Lynch CEO
John Alexander Thain
Banking and Financial Services
569
Coursera  Coursera CEO
Jeff Maggioncalda
Tech
570
Deutsche Bank  Deutsche Bank CEO
Christian Sewing
Banking and Financial Services
571
Christie's  Christie's CEO
Guillaume Cerutti
Ecommerce and Marketplaces
572
HelloFresh  HelloFresh CEO
Uwe Voss
Retail
573
Calm  Calm CEO
Alex Tew & Michael Acton-Smith
Health and Wellness

Tech Ranking Snapshot

Coursera is ranked #186 in the Tech Industry. It ranks just behind Merrill Lynch and just ahead of Christie's.

RANKCOMPANYLocation
184
Garmin International
185
Merrill Lynch
New York City, NY
186
Coursera
Mountain View, CA
187
Christie's
London
188
Calm
San Francisco, CA
189
MuleSoft
San Francisco, CA
190
Carta
San Francisco, CA