100
NPS
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CreativeLive
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About CreativeLive's Brand
CreativeLive is an online platform that provides live learning workshops and courses. Among its major competitors, CreativeLive is ranked in 1st place for NPS while Coursera is 2nd, and Design Lab is 3rd.Their current valuation is $200.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
4/5
Customer Service
CreativeLive Ranking
- #1 / 4 of its competitors
CreativeLive NPS
CreativeLive's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CreativeLive's customers would recommend using the product based on a scale of -100 to 100.
CreativeLive Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CreativeLive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
CreativeLive is ranked first for NPS among its competitors. Coursera and Design Lab come in second and third, with Strayer Education coming in at #4. Among those competitors, it is the third most valued company behind Strayer Education.
CreativeLive |  Coursera |  Strayer Education |  Design Lab | |
| Global Ranking | #- | #569 | #- | #- |
| NPS | 100 | 20 | -46 | 0 |
| Valuation Updated every 24 hours for public companies | $200.00M | $1.00B | $1.93B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CreativeLive NPS vs. Competitors
Compared to its competitors, CreativeLive's NPS is rated right above Coursera.
| COMPANY | NPS Score | |
|---|---|---|
| CreativeLive | 100 |
| Coursera | 20 |
| Design Lab | 0 |
| Strayer Education | -46 |
CreativeLive Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CreativeLive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CreativeLive Customer Loyalty vs. Competitors
Compared to its competitors, CreativeLive's Customer Loyalty score is rated right above Design Lab.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CreativeLive | 100% |
| Design Lab | 100% |
| Coursera | 75% |
| Strayer Education | 69% |
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CreativeLive Product Quality
4/5
CreativeLive has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CreativeLive Product Information
CreativeLive’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.creativelive.com
- Company Size
- 51-200 Employees
Industry
Education
CreativeLive Product Quality vs. Competitors
Compared to its competitors, CreativeLive's Product Quality score is rated right above Design Lab.
| COMPANY | Product Quality Score | |
|---|---|---|
| CreativeLive | 4/5 |
| Design Lab | 4/5 |
| Coursera | 3.9/5 |
| Strayer Education | 2.7/5 |
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CreativeLive Pricing
CreativeLive ROI & Value For Money
3/5
CreativeLive has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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CreativeLive Pricing vs. Competitors
Compared to its competitors, CreativeLive's ROI score is rated right above Strayer Education, and is preceded by Design Lab.
| COMPANY | Pricing Score | |
|---|---|---|
| Coursera | 3.6/5 |
| Design Lab | 3.5/5 |
| CreativeLive | 3/5 |
| Strayer Education | 2.7/5 |
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CreativeLive Customer Satisfaction (CSAT)
CreativeLive Customer Satisfaction (CSAT) Score
100 / 100
CreativeLive has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CreativeLive Customer Satisfaction vs. Competitors
Compared to its competitors, CreativeLive's Customer Satisfaction score is rated right above Design Lab.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CreativeLive | 100% |
| Design Lab | 100% |
| Coursera | 75% |
| Strayer Education | 43% |
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CreativeLive Customer Service
4/5
CreativeLive has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About CreativeLive's Customer Service
Address
228 Dexter Ave N., Seattle, WA 98109
Website
https://www.creativelive.com
Phone Number
+1-206-403-1396
CreativeLive's Social Links
CreativeLive Customer Service vs. Competitors
Compared to its competitors, CreativeLive's Customer Service score is rated right above Coursera.
| COMPANY | Customer Service Score | |
|---|---|---|
| CreativeLive | 4/5 |
| Coursera | 3.5/5 |
| Design Lab | 3.5/5 |
| Strayer Education | 2.7/5 |
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CreativeLive as an Employer
4.1/5
CreativeLive has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
CreativeLive scored a 100 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of CreativeLive would recommend the brand to a friend. ENPS measures how likely CreativeLive employees would recommend working at CreativeLive to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 67% | Promoters |
|---|---|
| 24% | Passive |
| 9% | Detractors |
