-46
NPS
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Strayer Education
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About Strayer Education's Brand
Strayer Education is an educational service company providing higher education achievable for working adults.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Strayer Education NPS
Strayer Education's Net Promoter Score (NPS) is a -46 with 23% Promoters, 8% Passives, and 69% Detractors. Net Promoter Score tracks whether Strayer Education's customers would recommend using the product based on a scale of -100 to 100.
Strayer Education Overall NPS
| 23% | Promoters |
|---|---|
| 8% | Passives |
| 69% | Detractors |
Strayer Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 33 | Aug 2020 | 33 |
Dec 2020 0 | Dec 2020 | 0 |
Jan 2021 -20 | Jan 2021 | -20 |
Jan 2022 -33 | Jan 2022 | -33 |
Mar 2022 -25 | Mar 2022 | -25 |
Apr 2022 -33 | Apr 2022 | -33 |
Nov 2022 -40 | Nov 2022 | -40 |
Jun 2024 -45 | Jun 2024 | -45 |
Jul 2024 -50 | Jul 2024 | -50 |
Jul 2025 -46 | Jul 2025 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Strayer Education NPS by Gender
Strayer Education's NPS was rated -51 by Male customers on Comparably.
Male
-51
Strayer Education's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
Strayer Education's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Strayer Education NPS by Usage
Strayer Education's NPS was rated -20 points by customers who have used Strayer Education's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -20 | 2 to 5 Years | -20 |
Strayer Education Customer Reviews
Out of the 3 Strayer Education customer reviews 2 were positive and 1 was constructive. Strayer Education customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Strayer Education Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Strayer Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Strayer Education Customer Loyalty Score by Gender
Strayer Education's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Strayer Education Customer Loyalty Score by Usage
Strayer Education's Customer Loyalty score was rated 82% by customers who have used Strayer Education's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Strayer Education Customer Loyalty Score by Industry
Strayer Education's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Strayer Education Product Quality
2.7/5
Strayer Education has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Strayer Education Product Information
Strayer Education’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Strayer Education's product the highest.
- Website
- www.strayereducation.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Quick Insights into Strayer Education Product Quality
Strayer Education's Product Quality score was rated highest by customers who have used Strayer Education's products/services for 2 to 5 Years.
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Ranked Strayer Education Product Quality the Highest
Strayer Education Product Quality Score by Gender
Strayer Education's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Strayer Education.
Male
2.3/5
Female
N/A
Strayer Education Product Quality Score by Usage
Strayer Education's Product Quality score was rated 2.9 stars by customers who have used Strayer Education's products/services for 2 to 5 Years.
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Strayer Education Product Quality Score by Industry
Strayer Education's Product Quality score was rated 2.3 stars by Tech industry customers.
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Strayer Education Pricing
Strayer Education ROI & Value For Money
2.7/5
Strayer Education has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Strayer Education Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Strayer Education ROI
Strayer Education's ROI score was rated highest by customers who have used Strayer Education's products/services for 2 to 5 Years.
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Ranked Strayer Education ROI the Highest
Strayer Education ROI Score by Gender
Strayer Education's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Strayer Education.
Male
2.3/5
Female
N/A
Strayer Education ROI Score by Usage
Strayer Education's ROI score was rated 2.8 stars by customers who have used Strayer Education's products/services for 2 to 5 Years.
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Strayer Education ROI Score by Industry
Strayer Education's ROI score was rated 2 stars by Tech industry customers.
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Strayer Education Customer Satisfaction (CSAT)
Strayer Education Customer Satisfaction (CSAT) Score
43 / 100
Strayer Education has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Strayer Education Customer Satisfaction
Strayer Education's Customer Satisfaction score was rated highest by Male customers.
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Ranked Strayer Education Customer Satisfaction the Highest
Strayer Education Customer Satisfaction Score by Gender
Strayer Education's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Strayer Education.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Strayer Education Customer Satisfaction Score by Usage
Strayer Education's Customer Satisfaction score was rated 34 points by customers who have used Strayer Education's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Strayer Education Customer Satisfaction Score by Industry
Strayer Education's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Strayer Education Customer Service
2.7/5
Strayer Education has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Strayer Education's Customer Service
Address
Herndon, VA
Website
www.strayereducation.com
Quick Insights into Strayer Education Customer Service
Strayer Education's Customer Service score was rated highest by customers who have used Strayer Education's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Strayer Education's Customer Service score.
Ranked Strayer Education Customer Service the Highest
Strayer Education Customer Service Score by Gender
Strayer Education's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Strayer Education.
Male
2.3/5
Female
N/A
Strayer Education Customer Service Score by Usage
Strayer Education's Customer Service score was rated 2.8 stars by customers who have used Strayer Education's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Strayer Education Customer Service Score by Industry
Strayer Education's Customer Service score was rated 2 stars by Tech industry customers.
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Strayer Education as an Employer
2.5/5
Strayer Education has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Strayer Education scored a -46 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Strayer Education would recommend the brand to a friend. ENPS measures how likely Strayer Education employees would recommend working at Strayer Education to a friend.
Net Promoter Score
-46
NPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 6% | Promoters |
|---|---|
| 38% | Passive |
| 56% | Detractors |
