12
NPS
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Ranked
#57
Ecommerce and Marketplaces Brands
Brand Page
Christie's
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Christie's is ranked #57 in Ecommerce and Marketplaces Brands
Christie's is ranked #57 in Ecommerce and Marketplaces Brands
About Christie's' Brand
Christie’s is a name and place that speaks of extraordinary art, unparalleled service and expertise. Christie's’s brand is ranked #571 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Christie's. When compared to other organizations within the Ecommerce and Marketplaces industry, Christie's is ranked #57. Among its major competitors, Christie's is ranked in 3rd place for NPS while Sotheby's is 1st, and Philips is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Christie's CMO
Amy Wexler
Amy Wexler serves as the Chief Marketing Officer of Christie's. Amy started at Christie's in September of 2018. Amy is currently based in the Greater New York City Area.
Christie's Ranking
- #571 in Global Best Brands
- #57 in Ecommerce and Marketplaces
- #3 / 4 of its competitors
Christie's NPS
Christie's's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Christie's's customers would recommend using the product based on a scale of -100 to 100.
Christie's Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Christie's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 18 | Apr 2022 | 18 |
May 2022 9 | May 2022 | 9 |
Jun 2022 10 | Jun 2022 | 10 |
Jul 2022 9 | Jul 2022 | 9 |
Aug 2022 10 | Aug 2022 | 10 |
Nov 2022 8 | Nov 2022 | 8 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 7 | Jan 2023 | 7 |
Feb 2023 5 | Feb 2023 | 5 |
Nov 2023 7 | Nov 2023 | 7 |
Jan 2024 9 | Jan 2024 | 9 |
Apr 2024 12 | Apr 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Christie's NPS by Gender
Male customers rated Christie's's NPS 23 points higher than Female customers.
Male
0
Christie's's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-23
Christie's's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Christie's NPS by Ethnicity
Christie's's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Christie's NPS by Age
Christie's's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Christie's NPS by Usage
Christie's's NPS was rated the highest by customers who have used Christie's's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 11 | Over 10 Years | 11 |
Christie's NPS vs. Competitors
Compared to its competitors, Christie's's NPS is rated right above Bonhams, and is preceded by Philips.
| COMPANY | NPS Score | |
|---|---|---|
 | Sotheby's | 24 |
 | Philips | 18 |
| Christie's | 12 |
 | Bonhams | -23 |
Christie's Customer Reviews
Out of the 4 Christie's customer reviews 3 were positive and 1 was constructive. Christie's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Christie's Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Christie's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Christie's Customer Loyalty Score by Gender
Female customers rated Christie's's Customer Loyalty score 16% higher than Male customers.
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Male
64%
Yes
Female
80%
Yes
Christie's Customer Loyalty Score by Ethnicity
Christie's's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Christie's.
55
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Christie's Customer Loyalty Score by Age
Christie's's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 70% | 56-60 | 70% |
66+ 46% | 66+ | 46% |
Christie's Customer Loyalty Score by Usage
Christie's's Customer Loyalty score was rated the highest by customers who have used Christie's's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Christie's Customer Loyalty Score by Industry
Christie's's Customer Loyalty score was rated 70% by Architecture and Planning industry customers.
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Christie's Customer Loyalty vs. Competitors
Compared to its competitors, Christie's's Customer Loyalty score is rated right above Philips.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Christie's | 79% |
| Philips | 76% |
| Sotheby's | 71% |
| Bonhams | 71% |
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Customer Loyalty for Other Ecommerce and Marketplaces Brands
In the Ecommerce and Marketplaces industry, Christie's's Customer Loyalty score is rated right above Kroger, and is preceded by SEPHORA.
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Christie's Product Quality
3.6/5
Christie's has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Christie's Product Information
Christie's’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Christie's's product the highest.
- Website
- http://www.christies.com/
- Company Size
- 1,001-5,000 Employees
Industry
Luxury Goods and Jewelry
Quick Insights into Christie's Product Quality
Christie's's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked Christie's Product Quality the Highest
Ranked Christie's Product Quality the Lowest
Christie's Product Quality Score by Gender
Male customers rated Christie's's Product Quality score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
Christie's Product Quality Score by Ethnicity
Christie's's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Christie's.
0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Christie's Product Quality Score by Age
Christie's's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
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2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
56-60 4.1 | 56-60 | 4.1 |
66+ 1.6 | 66+ | 1.6 |
Christie's Product Quality Score by Usage
Christie's's Product Quality score was rated the highest by customers who have used Christie's's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Christie's Product Quality Score by Industry
Christie's's Product Quality score was rated 2.3 stars by Architecture and Planning industry customers.
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Christie's Product Quality vs. Competitors
Compared to its competitors, Christie's's Product Quality score is rated right above Bonhams, and is preceded by Philips.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sotheby's | 3.8/5 |
| Philips | 3.8/5 |
| Christie's | 3.6/5 |
| Bonhams | 2.2/5 |
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Product Quality for Other Ecommerce and Marketplaces Brands
In the Ecommerce and Marketplaces industry, Christie's's Product Quality score is rated right above Kroger, and is preceded by Nordstrom.
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Christie's Pricing
Christie's ROI & Value For Money
3.4/5
Christie's has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Christie's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Christie's ROI
Christie's's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
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Ranked Christie's ROI the Highest
Ranked Christie's ROI the Lowest
Christie's ROI Score by Gender
Male customers rated Christie's's ROI score 0.4 stars higher than Female customers.
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Male
3.3/5
Female
2.9/5
Christie's ROI Score by Ethnicity
Christie's's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Christie's.
0
1
2
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Christie's ROI Score by Age
Christie's's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Christie's.
0
1
2
3
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5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
56-60 3.5 | 56-60 | 3.5 |
66+ 1.5 | 66+ | 1.5 |
Christie's ROI Score by Usage
Christie's's ROI score was rated the highest by customers who have used Christie's's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Christie's ROI Score by Industry
Christie's's ROI score was rated 1.8 stars by Architecture and Planning industry customers.
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Christie's Pricing vs. Competitors
Compared to its competitors, Christie's's ROI score is rated right above Bonhams, and is preceded by Philips.
| COMPANY | Pricing Score | |
|---|---|---|
| Sotheby's | 3.7/5 |
| Philips | 3.6/5 |
| Christie's | 3.4/5 |
| Bonhams | 2.1/5 |
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ROI for Other Ecommerce and Marketplaces Brands
In the Ecommerce and Marketplaces industry, Christie's's ROI score is rated right above Kroger, and is preceded by Nordstrom.
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Christie's Customer Satisfaction (CSAT)
Christie's Customer Satisfaction (CSAT) Score
57 / 100
Christie's has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
32%
Satisfied
25%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Christie's Customer Satisfaction
Christie's's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
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Ranked Christie's Customer Satisfaction the Highest
Ranked Christie's Customer Satisfaction the Lowest
Christie's Customer Satisfaction Score by Gender
Male customers rated Christie's's Customer Satisfaction score 5 points higher than Female customers.
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62 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
57 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Christie's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Christie's' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
40%
CSAT according to African American/Black
Christie's' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Christie's Customer Satisfaction Score by Age
Christie's's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 80% | |||||||||||||||
| 66+ | 25% |
Christie's Customer Satisfaction Score by Usage
Christie's's Customer Satisfaction score was rated the highest by customers who have used Christie's's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Christie's Customer Satisfaction vs. Competitors
Compared to its competitors, Christie's's Customer Satisfaction score is rated right above Bonhams, and is preceded by Sotheby's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Philips | 74% |
| Sotheby's | 68% |
| Christie's | 57% |
| Bonhams | 37% |
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Customer Satisfaction for Other Ecommerce and Marketplaces Brands
In the Ecommerce and Marketplaces industry, Christie's's Customer Satisfaction score is rated right above Etsy, and is preceded by Kroger.
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Christie's Customer Service
3.7/5
Christie's has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Christie's's Customer Service
Address
8 King Street, London SW1Y 6QT United Kingdom
Website
http://www.christies.com/
Phone Number
+44 21 2636 2000
Christie's's Social Links
Quick Insights into Christie's Customer Service
Christie's's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked Christie's Customer Service the Highest
Ranked Christie's Customer Service the Lowest
Christie's Customer Service Score by Gender
Male customers rated Christie's's Customer Service score 0.6 stars higher than Female customers.
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Male
3.4/5
Female
2.8/5
Christie's Customer Service Score by Ethnicity
Christie's's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Christie's Customer Service Score by Age
Christie's's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
56-60 3.5 | 56-60 | 3.5 |
66+ 1.5 | 66+ | 1.5 |
Christie's Customer Service Score by Usage
Christie's's Customer Service score was rated the highest by customers who have used Christie's's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Christie's Customer Service Score by Industry
Christie's's Customer Service score was rated 2 stars by Architecture and Planning industry customers.
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Christie's Customer Service vs. Competitors
Compared to its competitors, Christie's's Customer Service score is rated right above Bonhams, and is preceded by Philips.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sotheby's | 4/5 |
| Philips | 3.7/5 |
| Christie's | 3.7/5 |
| Bonhams | 2.2/5 |
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Customer Service for Other Ecommerce and Marketplaces Brands
In the Ecommerce and Marketplaces industry, Christie's's Customer Service score is rated right above Nordstrom, and is preceded by SEPHORA.
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Christie's as an Employer
3.8/5
Christie's has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Christie's scored a 12 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Christie's would recommend the brand to a friend. ENPS measures how likely Christie's employees would recommend working at Christie's to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 36% | Promoters |
|---|---|
| 18% | Passive |
| 46% | Detractors |
Global Ranking Snapshot
Christie's is ranked #571 in the Global Top 100 Brands. It ranks just behind Deutsche Bank and just ahead of HelloFresh.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
569 |  | Coursera |  | Jeff Maggioncalda | Tech |
570 |  | Deutsche Bank |  | Christian Sewing | Banking and Financial Services |
571 | | Christie's | | Guillaume Cerutti | Ecommerce and Marketplaces |
572 |  | HelloFresh |  | Uwe Voss | Retail |
573 |  | Calm |  | Alex Tew & Michael Acton-Smith | Health and Wellness |
574 |  | MuleSoft |  | Greg Schott | Tech |
575 |  | Carta |  | Henry Ward | Banking and Financial Services |
Ecommerce and Marketplaces Ranking Snapshot
Christie's is ranked #57 in the Ecommerce and Marketplaces Industry. It ranks just behind Gopuff and just ahead of HelloFresh.
| RANK | COMPANY | Location | |
|---|---|---|---|
55 |  | Chegg | Santa Clara, CA |
56 |  | Gopuff | Philadelphia, PA |
57 | | Christie's | London |
58 | | HelloFresh | New York City, NY |
59 |  | Meijer | Greenville, MI |
60 |  | Adyen | San Francisco, CA |
61 |  | Sally Beauty | Denton, TX |
