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lululemon is

Ranked

#26

Fashion and Beauty Brands

Brand Page

lululemon

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lululemon is ranked #26 in Fashion and Beauty Brands

About lululemon's Brand

Creating components for people to live long, healthy and fun lives. lululemon’s brand is ranked #233 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of lululemon. When compared to other organizations within the Fashion and Beauty industry, lululemon is ranked #26. Among its major competitors, lululemon is ranked in 3rd place for NPS while Nike is 1st, and American Eagle Outfitters is 2nd.Their current market cap is $37.68B

Brand at a Glance

83%

Customer Loyalty

4.3/5

Product Quality

3.9/5

Pricing

4.1/5

Customer Service

lululemon Ranking

^#233 in Global Best Brands
^#26 in Fashion and Beauty
^#3 / 4 of its competitors

lululemon NPS

lululemon's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether lululemon's customers would recommend using the product based on a scale of -100 to 100.

lululemon Overall NPS

NPS

62%	Promoters
17%	Passives
21%	Detractors

lululemon NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 41	Feb 2025	41
Mar 2025 41	Mar 2025	41
Apr 2025 41	Apr 2025	41
May 2025 41	May 2025	41
Jun 2025 41	Jun 2025	41
Jul 2025 41	Jul 2025	41
Aug 2025 41	Aug 2025	41
Sep 2025 41	Sep 2025	41
Oct 2025 41	Oct 2025	41
Nov 2025 41	Nov 2025	41
Dec 2025 41	Dec 2025	41
Jan 2026 41	Jan 2026	41

How Other Brands Compare

lululemon is ranked third for NPS among its competitors. Nike and American Eagle Outfitters come in first and second, with Nordstrom coming in at #4. Among those competitors, it is the second most valued company behind Nike.

	lululemon	Nike	American Eagle Outfitters	Nordstrom
Global Ranking	#233	#6	#25	#97
NPS	41	48	44	20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$37.68B	$222.95B	$4.15B	$5.84B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

lululemon NPS by Gender

Female customers rated lululemon's NPS 12 points higher than Male customers.

Male

lululemon's NPS was rated 37 by Male customers on Comparably.

59%

Promoters

19%

Passives

22%

Detractors

Female

lululemon's NPS was rated 49 by Female customers on Comparably.

66%

Promoters

17%

Passives

17%

Detractors

lululemon NPS by Ethnicity

lululemon's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 46	Caucasian	46
Hispanic or Latino 52	Hispanic or Latino	52
African American/Black 34	African American/Black	34
Asian or Pacific Islander 48	Asian or Pacific Islander	48
Native American 33	Native American	33
Other 46	Other	46

lululemon NPS by Age

lululemon's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

18%

11%

26-30

65%

15%

20%

31-35

52%

24%

36-40

61%

22%

17%

41-45

45%

25%

30%

46-50

71%

15%

14%

51-55

70%

20%

10%

56-60

71%

29%

61-65

60%

40%

66+

29%

71%

lululemon NPS by Usage

lululemon's NPS was rated the highest by customers who have used lululemon's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 12	Less than 1 Year	12
1 to 2 Years 41	1 to 2 Years	41
2 to 5 Years 50	2 to 5 Years	50
5 to 10 Years 62	5 to 10 Years	62
Over 10 Years 51	Over 10 Years	51

lululemon NPS vs. Competitors

Compared to its competitors, lululemon's NPS is rated right above Under Armour, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	Nike	48
	American Eagle Outfitters	44
	lululemon	41
	Under Armour	32
	J. Crew	23
	Nordstrom	20
	Outdoor Voices	N/A
	NutriSystem	-63

lululemon NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, lululemon's NPS is rated right above Uniqlo, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	lululemon	41
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31

lululemon Customer Reviews

Out of the 72 lululemon customer reviews 64 were positive and 8 were constructive. lululemon customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

lululemon Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of lululemon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

lululemon Customer Loyalty Score by Gender

Male customers rated lululemon's Customer Loyalty score 1% higher than Female customers.

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Male

88%

Yes

Female

87%

Yes

lululemon Customer Loyalty Score by Ethnicity

lululemon's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

lululemon Customer Loyalty Score by Age

lululemon's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 90%	18-25	90%
26-30 87%	26-30	87%
31-35 89%	31-35	89%
36-40 75%	36-40	75%
41-45 82%	41-45	82%
46-50 81%	46-50	81%
51-55 96%	51-55	96%
56-60 100%	56-60	100%
61-65 91%	61-65	91%
66+ 61%	66+	61%

lululemon Customer Loyalty Score by Usage

lululemon's Customer Loyalty score was rated the highest by customers who have used lululemon's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	87%
2 to 5 Years	90%
5 to 10 Years	97%
Over 10 Years	94%

lululemon Customer Loyalty Score by Industry

lululemon's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	85%
Accounting	89%
Aerospace and Aviation	82%
Fashion and Beauty	88%
Architecture and Planning	75%
Arts and Entertainment	86%
Banking and Financial Services	74%
Business and Consumer Services	100%
Consulting	70%
Consumer Goods	70%
Consumer Services	78%
Education	87%
Government and Public Policy	55%
Healthcare, Hospitals and Medicine	100%
Insurance	100%
Legal	87%
Marketing, Advertising and Research	89%
Real Estate	100%
Retail	100%

lululemon Customer Loyalty vs. Competitors

Compared to its competitors, lululemon's Customer Loyalty score is rated right above Nordstrom, and is preceded by Nike.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Nike	83%
	lululemon	83%
	Nordstrom	79%
	Under Armour	78%
	J. Crew	76%
	NutriSystem	65%
	Outdoor Voices	N/A

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon's Customer Loyalty score is rated right above Nike, and is preceded by Vans.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	lululemon	83%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%

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lululemon Product Quality

4.3/5

lululemon has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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lululemon Product Information

lululemon’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated lululemon's product the highest. Reviewers from the Consumer Goods industry rated lululemon the lowest at 4.6.

Website: http://www.lululemon.com

Company Size: 10,000+ Employees

Industry

Ecommerce and Marketplaces

Healthcare

Marketplaces

Sports & Entertainment

Quick Insights into lululemon Product Quality

lululemon's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers ages 61-65.

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Ranked lululemon Product Quality the Highest

Insurance	5
46-50	4.7
Native American	4.6

Ranked lululemon Product Quality the Lowest

Over 10 Years	4
Aerospace and Aviation	3.8
61-65	3.5

lululemon Product Quality Score by Gender

Male customers rated lululemon's Product Quality score 0.1 stars higher than Female customers.

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Male

4.4/5

Female

4.3/5

lululemon Product Quality Score by Ethnicity

lululemon's Product Quality score was rated the highest by Native American customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Native American 4.6	Native American	4.6
Other 4.3	Other	4.3

lululemon Product Quality Score by Age

lululemon's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.4	26-30	4.4
31-35 4.3	31-35	4.3
36-40 4.4	36-40	4.4
41-45 3.6	41-45	3.6
46-50 4.7	46-50	4.7
51-55 4.4	51-55	4.4
56-60 4.2	56-60	4.2
61-65 3.5	61-65	3.5
66+ 3.7	66+	3.7

lululemon Product Quality Score by Usage

lululemon's Product Quality score was rated the highest by customers who have used lululemon's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.5
2 to 5 Years	4.4
5 to 10 Years	4.5
Over 10 Years	4

lululemon Product Quality Score by Industry

lululemon's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.2
Accounting	4.4
Aerospace and Aviation	3.8
Fashion and Beauty	4.5
Architecture and Planning	4.2
Arts and Entertainment	4.1
Banking and Financial Services	4.4
Business and Consumer Services	4.5
Consulting	3.9
Consumer Goods	4.6
Consumer Services	4.7
Education	4.7
Government and Public Policy	3.9
Healthcare, Hospitals and Medicine	4.6
Insurance	5
Legal	4.7
Marketing, Advertising and Research	4.7
Real Estate	4.1
Retail	4.7

lululemon Product Quality vs. Competitors

Compared to its competitors, lululemon's Product Quality score is rated right above American Eagle Outfitters, and is preceded by Nike.

COMPANY		Product Quality Score
	Outdoor Voices	5/5
	Nike	4.3/5
	lululemon	4.3/5
	American Eagle Outfitters	4.2/5
	Under Armour	4.1/5
	J. Crew	3.9/5
	Nordstrom	3.8/5
	NutriSystem	2/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon's Product Quality score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	lululemon	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5

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lululemon Pricing

lululemon ROI & Value For Money

3.9/5

lululemon has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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lululemon Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Consulting industry think that they had the lowest ROI from lululemon.

Quick Insights into lululemon ROI

lululemon's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Consulting industry.

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Ranked lululemon ROI the Highest

Retail	4.6
46-50	4.4
5 to 10 Years	4.1

Ranked lululemon ROI the Lowest

Native American	3.4
61-65	3.3
Consulting	3.3

lululemon ROI Score by Gender

Male customers rated lululemon's ROI score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

lululemon ROI Score by Ethnicity

lululemon's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.4	Native American	3.4
Other 3.7	Other	3.7

lululemon ROI Score by Age

lululemon's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.1	26-30	4.1
31-35 3.7	31-35	3.7
36-40 4.1	36-40	4.1
41-45 3.4	41-45	3.4
46-50 4.4	46-50	4.4
51-55 4.2	51-55	4.2
56-60 4	56-60	4
61-65 3.3	61-65	3.3
66+ 3.5	66+	3.5

lululemon ROI Score by Usage

lululemon's ROI score was rated the highest by customers who have used lululemon's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	4.1
Over 10 Years	3.9

lululemon ROI Score by Industry

lululemon's ROI score was rated the highest by Retail industry customers, and the lowest by Consulting industry customers.

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Tech	3.6
Accounting	3.8
Aerospace and Aviation	3.5
Fashion and Beauty	3.8
Architecture and Planning	3.6
Arts and Entertainment	3.9
Banking and Financial Services	3.8
Business and Consumer Services	4.3
Consulting	3.3
Consumer Goods	4
Consumer Services	4.4
Education	4
Government and Public Policy	3.5
Healthcare, Hospitals and Medicine	4
Insurance	4.3
Legal	4.3
Marketing, Advertising and Research	3.9
Real Estate	3.9
Retail	4.6

lululemon Pricing vs. Competitors

Compared to its competitors, lululemon's ROI score is rated right above Under Armour, and is preceded by Nike.

COMPANY		Pricing Score
	Nike	3.9/5
	lululemon	3.9/5
	Under Armour	3.9/5
	American Eagle Outfitters	3.8/5
	J. Crew	3.8/5
	Nordstrom	3.6/5
	NutriSystem	1.8/5
	Outdoor Voices	N/A

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon's ROI score is rated right above Glossier, and is preceded by CHANEL.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	lululemon	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

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lululemon Customer Satisfaction (CSAT)

lululemon Customer Satisfaction (CSAT) Score

84 / 100

lululemon has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied	52%
Satisfied	32%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	5%

Very Satisfied

52%

Satisfied

32%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into lululemon Customer Satisfaction

lululemon's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 41-45.

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Ranked lululemon Customer Satisfaction the Highest

46-50	100%
Architecture and Planning	100%
Native American	100%

Ranked lululemon Customer Satisfaction the Lowest

Over 10 Years	72%
Aerospace and Aviation	60%
41-45	53%

lululemon Customer Satisfaction Score by Gender

Female customers rated lululemon's Customer Satisfaction score 2 points higher than Male customers.

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85 / 100

Male

	Very Satisfied	57%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	7%
	Very Dissatisfied	4%

87 / 100

Female

	Very Satisfied	57%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	1%
	Very Dissatisfied	5%

lululemon Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

lululemon's Customer Satisfaction (CSAT) score was rated 85% according to Caucasian users and customers.

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85 / 100

Very Satisfied	59%
Satisfied	26%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	3%
Very Dissatisfied	7%

Very Satisfied

59%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

lululemon's Customer Satisfaction (CSAT) score was rated 85% according to Hispanic or Latino users and customers.

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85 / 100

Very Satisfied	71%
Satisfied	14%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

71%

Satisfied

14%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

lululemon's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.

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76 / 100

Very Satisfied	47%
Satisfied	29%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	6%
Very Dissatisfied	6%

Very Satisfied

47%

Satisfied

29%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

lululemon's Customer Satisfaction (CSAT) score was rated 94% according to Asian or Pacific Islander users and customers.

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94 / 100

Very Satisfied	56%
Satisfied	38%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	2%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

lululemon's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

lululemon's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.

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85 / 100

Very Satisfied	51%
Satisfied	34%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	3%
Very Dissatisfied	3%

Very Satisfied

51%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

lululemon Customer Satisfaction Score by Age

lululemon's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

94%

26-30

87%

31-35

88%

36-40

85%

41-45

53%

46-50

100%

51-55

89%

56-60

72%

61-65

60%

66+

66%

lululemon Customer Satisfaction Score by Usage

lululemon's Customer Satisfaction score was rated the highest by customers who have used lululemon's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	84
1 to 2 Years	90
2 to 5 Years	88
5 to 10 Years	90
Over 10 Years	72

lululemon Customer Satisfaction Score by Industry

lululemon's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "lululemon Customer Satisfaction Score by Industry",
	"text": "lululemon's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
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			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 82,
			"stars": 0,
			"csatScore": 82,
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			"scoreClassName": "",
			"scoreLabel": 82
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 60,
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			"csatScore": 60,
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			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 100,
			"stars": 0,
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		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 85,
			"stars": 0,
			"csatScore": 85,
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			"scoreClassName": "",
			"scoreLabel": 85
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 77,
			"stars": 0,
			"csatScore": 77,
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			"scoreClassName": "",
			"scoreLabel": 77
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "lululemon's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "lululemon's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 91,
			"stars": 0,
			"csatScore": 91,
			"text": "lululemon's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 91
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "lululemon's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "lululemon's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "lululemon's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	84
Accounting	82
Aerospace and Aviation	60
Fashion and Beauty	100
Architecture and Planning	100
Arts and Entertainment	85
Banking and Financial Services	77
Business and Consumer Services	100
Consulting	67
Consumer Goods	100
Consumer Services	100
Education	100
Government and Public Policy	67
Healthcare, Hospitals and Medicine	91
Insurance	100
Legal	100
Marketing, Advertising and Research	80
Real Estate	75
Retail	100

lululemon Customer Satisfaction vs. Competitors

Compared to its competitors, lululemon's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Nike.

COMPANY		Customer Satisfaction (CSAT) Score
	Nike	86%
	lululemon	84%
	American Eagle Outfitters	82%
	Under Armour	79%
	J. Crew	75%
	Nordstrom	68%
	NutriSystem	15%
	Outdoor Voices	0%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	lululemon	84%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

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lululemon Customer Service

4.1/5

lululemon has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About lululemon's Customer Service

Address

Vancouver, WA

Website

http://www.lululemon.com

Phone Number

604-732-6124

Quick Insights into lululemon Customer Service

lululemon's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 61-65.

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Ranked lululemon Customer Service the Highest

Retail	4.9
46-50	4.4
5 to 10 Years	4.4

Ranked lululemon Customer Service the Lowest

Native American	3.7
Aerospace and Aviation	3.4
61-65	3.2

lululemon Customer Service Score by Gender

lululemon's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

lululemon Customer Service Score by Ethnicity

lululemon's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Native American 3.7	Native American	3.7
Other 4	Other	4

lululemon Customer Service Score by Age

lululemon's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 4.3	26-30	4.3
31-35 4.1	31-35	4.1
36-40 4.2	36-40	4.2
41-45 3.4	41-45	3.4
46-50 4.4	46-50	4.4
51-55 4.3	51-55	4.3
56-60 3.6	56-60	3.6
61-65 3.2	61-65	3.2
66+ 3.4	66+	3.4

lululemon Customer Service Score by Usage

lululemon's Customer Service score was rated the highest by customers who have used lululemon's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	4.1
5 to 10 Years	4.4
Over 10 Years	4

lululemon Customer Service Score by Industry

lululemon's Customer Service score was rated the highest by Retail industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.9
Accounting	4
Aerospace and Aviation	3.4
Fashion and Beauty	4.1
Architecture and Planning	3.9
Arts and Entertainment	3.9
Banking and Financial Services	4
Business and Consumer Services	4.3
Consulting	3.8
Consumer Goods	4.3
Consumer Services	4.6
Education	4.4
Government and Public Policy	3.7
Healthcare, Hospitals and Medicine	4.1
Insurance	4.5
Legal	4.3
Marketing, Advertising and Research	4.3
Real Estate	3.7
Retail	4.9

lululemon Customer Service vs. Competitors

Compared to its competitors, lululemon's Customer Service score is rated right above Nike.

COMPANY		Customer Service Score
	lululemon	4.1/5
	Nike	4.1/5
	American Eagle Outfitters	4/5
	Under Armour	4/5
	J. Crew	3.9/5
	Nordstrom	3.7/5
	NutriSystem	1.5/5
	Outdoor Voices	N/A

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, lululemon's Customer Service score is rated right above Uniqlo, and is preceded by Glossier.

COMPANY		Customer Service Score
	Glossier	4.2/5
	lululemon	4.1/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.8/5

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lululemon as an Employer

4.1/5

lululemon has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of lululemon

Calvin McDonald

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

lululemon scored a 41 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of lululemon would recommend the brand to a friend. ENPS measures how likely lululemon employees would recommend working at lululemon to a friend.

Net Promoter Score

NPS Score

62%	Promoters
17%	Passive
21%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
16%	Passive
34%	Detractors

Global Ranking Snapshot

lululemon is ranked #233 in the Global Top 100 Brands. It ranks just behind Ulta Beauty and just ahead of Tim Hortons.

RANK			INDUSTRY
231	Under Armour	Kevin Plank	Fashion and Beauty
232	Ulta Beauty	Dave Kimbell	Retail
233	lululemon	Calvin McDonald	Fashion and Beauty
234	Tim Hortons	Marc Caira	Food and Beverages
235	QVC	Mike George	Retail
236	Airbus	Guillaume Faury	Automotive and Transportation
237	GoDaddy	Aman Bhutani	Tech

Fashion and Beauty Ranking Snapshot

lululemon is ranked #26 in the Fashion and Beauty Industry. It ranks just behind Under Armour and just ahead of Old Navy.

RANK		Location
24	Warby Parker	New York City, NY
25	Under Armour	Baltimore, MD
26	lululemon	Vancouver, WA
27	Old Navy	San Francisco, CA
28	Marshalls	Philadelphia, PA
29	Steve Madden	Long Island City, NY
30	Brooks Running	Seattle, WA