-63
NPS
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NutriSystem
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About NutriSystem's Brand
Among its major competitors, NutriSystem is ranked in 5th place for NPS while HealthifyMe is 1st, and Beachbody is 2nd.
Brand at a Glance
65%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
NutriSystem Ranking
- #4 / 4 of its competitors
NutriSystem NPS
NutriSystem's Net Promoter Score (NPS) is a -63 with 16% Promoters, 5% Passives, and 79% Detractors. Net Promoter Score tracks whether NutriSystem's customers would recommend using the product based on a scale of -100 to 100.
NutriSystem Overall NPS
| 16% | Promoters |
|---|---|
| 5% | Passives |
| 79% | Detractors |
NutriSystem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -54 | Sep 2023 | -54 |
Oct 2023 -56 | Oct 2023 | -56 |
Dec 2023 -56 | Dec 2023 | -56 |
Jan 2024 -58 | Jan 2024 | -58 |
Mar 2024 -58 | Mar 2024 | -58 |
May 2024 -60 | May 2024 | -60 |
Jul 2024 -60 | Jul 2024 | -60 |
Aug 2024 -62 | Aug 2024 | -62 |
Feb 2025 -65 | Feb 2025 | -65 |
Mar 2025 -63 | Mar 2025 | -63 |
Apr 2025 -65 | Apr 2025 | -65 |
Aug 2025 -63 | Aug 2025 | -63 |
How Other Brands Compare
NutriSystem is ranked #4 for NPS among its competitors. Beachbody and Sharecare come in first and second, with WW (formally Weight Watchers) coming in at third.
NutriSystem |  WW (formally Weight Watchers) |  Beachbody |  Sharecare | |
| Global Ranking | #- | #165 | #220 | #- |
| NPS | -63 | -11 | 16 | -7 |
| Valuation Updated every 24 hours for public companies | - | - | $65.23M | $600.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NutriSystem NPS by Gender
Female customers rated NutriSystem's NPS 8 points higher than Male customers.
Male
-88
NutriSystem's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-80
NutriSystem's NPS was rated -80 by Female customers on Comparably.
8%
Promoters
4%
Passives
88%
Detractors
NutriSystem NPS by Ethnicity
NutriSystem's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
NutriSystem NPS by Age
NutriSystem's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
NutriSystem NPS by Usage
NutriSystem's NPS was rated the highest by customers who have used NutriSystem's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -82 | 2 to 5 Years | -82 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -100 | Over 10 Years | -100 |
NutriSystem NPS vs. Competitors
Compared to its competitors, NutriSystem's NPS is rated right below WW (formally Weight Watchers).
| COMPANY | NPS Score | |
|---|---|---|
 | HealthifyMe | 100 |
| Beachbody | 16 |
| Sharecare | -7 |
| WW (formally Weight Watchers) | -11 |
| NutriSystem | -63 |
NutriSystem Customer Reviews
Out of the 16 NutriSystem customer reviews 2 were positive and 14 were constructive. NutriSystem customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NutriSystem Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of NutriSystem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NutriSystem Customer Loyalty Score by Gender
Male customers rated NutriSystem's Customer Loyalty score 6% higher than Female customers.
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Male
68%
Yes
Female
62%
Yes
NutriSystem Customer Loyalty Score by Ethnicity
NutriSystem's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NutriSystem.
66
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
85
out of 100
Other
NutriSystem Customer Loyalty Score by Age
NutriSystem's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
46-50 33% | 46-50 | 33% |
51-55 82% | 51-55 | 82% |
56-60 82% | 56-60 | 82% |
61-65 73% | 61-65 | 73% |
66+ 58% | 66+ | 58% |
NutriSystem Customer Loyalty Score by Usage
NutriSystem's Customer Loyalty score was rated the highest by customers who have used NutriSystem's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NutriSystem Customer Loyalty Score by Industry
NutriSystem's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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NutriSystem Customer Loyalty vs. Competitors
Compared to its competitors, NutriSystem's Customer Loyalty score is rated right above Sharecare, and is preceded by WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HealthifyMe | 100% |
| Beachbody | 77% |
| WW (formally Weight Watchers) | 73% |
| NutriSystem | 65% |
| Sharecare | 64% |
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NutriSystem Product Quality
2/5
NutriSystem has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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NutriSystem Product Information
NutriSystem’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NutriSystem's product the highest.
- Website
- http://www.nutrisystem.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into NutriSystem Product Quality
NutriSystem's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked NutriSystem Product Quality the Highest
Ranked NutriSystem Product Quality the Lowest
NutriSystem Product Quality Score by Gender
Male customers rated NutriSystem's Product Quality score 0.2 stars higher than Female customers.
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Male
1.9/5
Female
1.7/5
NutriSystem Product Quality Score by Ethnicity
NutriSystem's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
NutriSystem Product Quality Score by Age
NutriSystem's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.4 | 41-45 | 2.4 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
NutriSystem Product Quality Score by Usage
NutriSystem's Product Quality score was rated the highest by customers who have used NutriSystem's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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NutriSystem Product Quality Score by Industry
NutriSystem's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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NutriSystem Product Quality vs. Competitors
Compared to its competitors, NutriSystem's Product Quality score is rated right below Sharecare.
| COMPANY | Product Quality Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Beachbody | 3.9/5 |
| WW (formally Weight Watchers) | 3.1/5 |
| Sharecare | 3/5 |
| NutriSystem | 2/5 |
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NutriSystem Pricing
NutriSystem ROI & Value For Money
1.8/5
NutriSystem has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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NutriSystem Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into NutriSystem ROI
NutriSystem's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
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Ranked NutriSystem ROI the Highest
Ranked NutriSystem ROI the Lowest
NutriSystem ROI Score by Gender
NutriSystem's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
NutriSystem ROI Score by Ethnicity
NutriSystem's ROI score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
NutriSystem ROI Score by Age
NutriSystem's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
NutriSystem ROI Score by Usage
NutriSystem's ROI score was rated the highest by customers who have used NutriSystem's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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NutriSystem ROI Score by Industry
NutriSystem's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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NutriSystem Pricing vs. Competitors
Compared to its competitors, NutriSystem's ROI score is rated right below WW (formally Weight Watchers).
| COMPANY | Pricing Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Beachbody | 3.5/5 |
| Sharecare | 3.1/5 |
| WW (formally Weight Watchers) | 2.8/5 |
| NutriSystem | 1.8/5 |
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NutriSystem Customer Satisfaction (CSAT)
NutriSystem Customer Satisfaction (CSAT) Score
16 / 100
NutriSystem has an overall Customer Satisfaction score of 16 rated by its users and customers.
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Very Satisfied
7%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NutriSystem Customer Satisfaction
NutriSystem's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked NutriSystem Customer Satisfaction the Highest
Ranked NutriSystem Customer Satisfaction the Lowest
NutriSystem Customer Satisfaction Score by Gender
Female customers rated NutriSystem's Customer Satisfaction score 1 points higher than Male customers.
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7 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 79% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 32% | |
Very Dissatisfied | 60% |
NutriSystem Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NutriSystem's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
6%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
66%
CSAT according to Asian or Pacific Islander
NutriSystem's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
NutriSystem's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
NutriSystem Customer Satisfaction Score by Age
NutriSystem's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 0% |
NutriSystem Customer Satisfaction Score by Usage
NutriSystem's Customer Satisfaction score was rated the highest by customers who have used NutriSystem's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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NutriSystem Customer Satisfaction Score by Industry
NutriSystem's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
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}NutriSystem Customer Satisfaction vs. Competitors
Compared to its competitors, NutriSystem's Customer Satisfaction score is rated right above HealthifyMe, and is preceded by WW (formally Weight Watchers).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Beachbody | 63% |
| Sharecare | 54% |
| WW (formally Weight Watchers) | 46% |
| NutriSystem | 15% |
| HealthifyMe | 0% |
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NutriSystem Customer Service
1.5/5
NutriSystem has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About NutriSystem's Customer Service
Address
Fort Washington, PA
Website
http://www.nutrisystem.com
Quick Insights into NutriSystem Customer Service
NutriSystem's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked NutriSystem Customer Service the Highest
Ranked NutriSystem Customer Service the Lowest
NutriSystem Customer Service Score by Gender
NutriSystem's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
NutriSystem Customer Service Score by Ethnicity
NutriSystem's Customer Service score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
NutriSystem Customer Service Score by Age
NutriSystem's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
NutriSystem Customer Service Score by Usage
NutriSystem's Customer Service score was rated the highest by customers who have used NutriSystem's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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NutriSystem Customer Service Score by Industry
NutriSystem's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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NutriSystem Customer Service vs. Competitors
Compared to its competitors, NutriSystem's Customer Service score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Service Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Beachbody | 3.5/5 |
| Sharecare | 3.1/5 |
| WW (formally Weight Watchers) | 3/5 |
| NutriSystem | 1.5/5 |
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NutriSystem as an Employer
4.5/5
NutriSystem has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
NutriSystem scored a -63 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of NutriSystem would recommend the brand to a friend. ENPS measures how likely NutriSystem employees would recommend working at NutriSystem to a friend.
Net Promoter Score
-63
NPS Score
| 16% | Promoters |
|---|---|
| 5% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
