-7
NPS
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Brand Page
Sharecare
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About Sharecare's Brand
A health and wellness engagement platform providing consumers with personalized information, programs and resources to improve their health.
Brand at a Glance
64%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Sharecare NPS
Sharecare's Net Promoter Score (NPS) is a -7 with 39% Promoters, 15% Passives, and 46% Detractors. Net Promoter Score tracks whether Sharecare's customers would recommend using the product based on a scale of -100 to 100.
Sharecare Overall NPS
| 39% | Promoters |
|---|---|
| 15% | Passives |
| 46% | Detractors |
Sharecare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -17 | May 2023 | -17 |
Aug 2023 -12 | Aug 2023 | -12 |
Sep 2023 -14 | Sep 2023 | -14 |
Jan 2024 -16 | Jan 2024 | -16 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -10 | Apr 2024 | -10 |
Jun 2024 -12 | Jun 2024 | -12 |
Jul 2024 -7 | Jul 2024 | -7 |
Aug 2024 -5 | Aug 2024 | -5 |
Oct 2024 -5 | Oct 2024 | -5 |
Dec 2024 -8 | Dec 2024 | -8 |
Mar 2025 -7 | Mar 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sharecare NPS by Gender
Female customers rated Sharecare's NPS 65 points higher than Male customers.
Male
-54
Sharecare's NPS was rated -54 by Male customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Female
11
Sharecare's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Sharecare NPS by Ethnicity
Sharecare's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
Other -100 | Other | -100 |
Sharecare NPS by Age
Sharecare's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sharecare NPS by Usage
Sharecare's NPS was rated the highest by customers who have used Sharecare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -55 | Less than 1 Year | -55 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Sharecare Customer Reviews
Out of the 8 Sharecare customer reviews 3 were positive and 5 were constructive. Sharecare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sharecare Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Sharecare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sharecare Customer Loyalty Score by Gender
Female customers rated Sharecare's Customer Loyalty score 26% higher than Male customers.
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Male
52%
Yes
Female
78%
Yes
Sharecare Customer Loyalty Score by Ethnicity
Sharecare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sharecare.
68
out of 100
Caucasian
46
out of 100
Other
Sharecare Customer Loyalty Score by Age
Sharecare's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sharecare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 40% | 41-45 | 40% |
46-50 55% | 46-50 | 55% |
51-55 40% | 51-55 | 40% |
56-60 70% | 56-60 | 70% |
Sharecare Customer Loyalty Score by Usage
Sharecare's Customer Loyalty score was rated the highest by customers who have used Sharecare's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sharecare Customer Loyalty Score by Industry
Sharecare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sharecare Product Quality
3/5
Sharecare has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Sharecare Product Information
Sharecare’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Sharecare's product the highest. Reviewers from the Tech industry rated Sharecare the lowest at 2.5.
- Website
- https://www.sharecare.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Quick Insights into Sharecare Product Quality
Sharecare's Product Quality score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sharecare's Product Quality.
Ranked Sharecare Product Quality the Highest
Ranked Sharecare Product Quality the Lowest
Sharecare Product Quality Score by Gender
Female customers rated Sharecare's Product Quality score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sharecare.
Male
2.1/5
Female
3.4/5
Sharecare Product Quality Score by Ethnicity
Sharecare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sharecare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 1.5 | Other | 1.5 |
Sharecare Product Quality Score by Age
Sharecare's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sharecare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
41-45 2 | 41-45 | 2 |
46-50 3 | 46-50 | 3 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
Sharecare Product Quality Score by Usage
Sharecare's Product Quality score was rated the highest by customers who have used Sharecare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sharecare Product Quality Score by Industry
Sharecare's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sharecare Pricing
Sharecare ROI & Value For Money
3.1/5
Sharecare has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sharecare's overall ROI score rated by its users and customers.
Sharecare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Sharecare.
Quick Insights into Sharecare ROI
Sharecare's ROI score was rated highest by customers from the Education industry, and rated lowest by Other customers.
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Ranked Sharecare ROI the Highest
Ranked Sharecare ROI the Lowest
Sharecare ROI Score by Gender
Female customers rated Sharecare's ROI score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sharecare.
Male
2/5
Female
3.6/5
Sharecare ROI Score by Ethnicity
Sharecare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sharecare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 1.5 | Other | 1.5 |
Sharecare ROI Score by Age
Sharecare's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sharecare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
Sharecare ROI Score by Usage
Sharecare's ROI score was rated the highest by customers who have used Sharecare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sharecare ROI Score by Industry
Sharecare's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sharecare Customer Satisfaction (CSAT)
Sharecare Customer Satisfaction (CSAT) Score
54 / 100
Sharecare has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
12%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sharecare Customer Satisfaction
Sharecare's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sharecare's Customer Satisfaction.
Ranked Sharecare Customer Satisfaction the Highest
Ranked Sharecare Customer Satisfaction the Lowest
Sharecare Customer Satisfaction Score by Gender
Female customers rated Sharecare's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sharecare.
41 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 42% |
57 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Sharecare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sharecare's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sharecare.
69 / 100
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%
CSAT according to Other
Sharecare's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sharecare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
Sharecare Customer Satisfaction Score by Age
Sharecare's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sharecare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% |
Sharecare Customer Satisfaction Score by Usage
Sharecare's Customer Satisfaction score was rated the highest by customers who have used Sharecare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sharecare Customer Satisfaction Score by Industry
Sharecare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sharecare Customer Satisfaction Score by Industry",
"text": "Sharecare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Sharecare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Sharecare's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Sharecare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}Sharecare Customer Service
3.1/5
Sharecare has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sharecare's overall Customer Service score rated by its users and customers.
About Sharecare's Customer Service
Address
255 East Paces Ferry Road, Suite 700, Atlanta, GA
Website
https://www.sharecare.com/
Phone Number
4046714002
Quick Insights into Sharecare Customer Service
Sharecare's Customer Service score was rated highest by customers from the Education industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Sharecare's Customer Service score.
Ranked Sharecare Customer Service the Highest
Ranked Sharecare Customer Service the Lowest
Sharecare Customer Service Score by Gender
Female customers rated Sharecare's Customer Service score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sharecare.
Male
1.9/5
Female
3.6/5
Sharecare Customer Service Score by Ethnicity
Sharecare's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sharecare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 1.5 | Other | 1.5 |
Sharecare Customer Service Score by Age
Sharecare's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sharecare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
41-45 2 | 41-45 | 2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
Sharecare Customer Service Score by Usage
Sharecare's Customer Service score was rated the highest by customers who have used Sharecare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sharecare Customer Service Score by Industry
Sharecare's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sharecare as an Employer
2.9/5
Sharecare has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Sharecare scored a -7 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Sharecare would recommend the brand to a friend. ENPS measures how likely Sharecare employees would recommend working at Sharecare to a friend.
Net Promoter Score
-7
NPS Score
| 39% | Promoters |
|---|---|
| 15% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 40% | Promoters |
|---|---|
| 9% | Passive |
| 51% | Detractors |
