34
NPS
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Crocs is ranked #50 in Top Brands for Gen ZAwards & Recognition
Crocs is ranked #50 in Top Brands for Gen Z
Awards & Recognition
About Crocs' Brand
Crocs manufactures casual footwear for men, women and children. Crocs believes that Come As You Are™ is more than a tagline, it is a way of living. Crocs’s brand is ranked #51 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Crocs. When compared to other organizations within the Fashion and Beauty industry, Crocs is ranked #7. Among its major competitors, Crocs is ranked in 3rd place for NPS while Nike is 1st, and Converse is 2nd.Their current market cap is $5.56B
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Crocs CMO
Crocs Ranking
- #51 / 100 in Global Best Brands
- #50 in Top Brands for Gen Z
- #7 in Fashion and Beauty
- #3 / 4 of its competitors
Crocs NPS
Crocs's Net Promoter Score (NPS) is a 34 with 57% Promoters, 20% Passives, and 23% Detractors. Net Promoter Score tracks whether Crocs's customers would recommend using the product based on a scale of -100 to 100.
Crocs Overall NPS
| 57% | Promoters |
|---|---|
| 20% | Passives |
| 23% | Detractors |
Crocs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 34 | Feb 2025 | 34 |
Mar 2025 36 | Mar 2025 | 36 |
Apr 2025 34 | Apr 2025 | 34 |
May 2025 34 | May 2025 | 34 |
Jun 2025 34 | Jun 2025 | 34 |
Jul 2025 34 | Jul 2025 | 34 |
Aug 2025 34 | Aug 2025 | 34 |
Sep 2025 34 | Sep 2025 | 34 |
Oct 2025 34 | Oct 2025 | 34 |
Nov 2025 34 | Nov 2025 | 34 |
Dec 2025 34 | Dec 2025 | 34 |
Jan 2026 34 | Jan 2026 | 34 |
How Other Brands Compare
Crocs is ranked third for NPS among its competitors. Nike and Converse come in first and second, with Skechers U.S.A. coming in at #4. Among those competitors, it is the lowest valued company behind Nike.
 Crocs |  Nike |  Skechers U.S.A. |  Converse | |
| Global Ranking | #51 | #6 | #194 | #831 |
| NPS | 34 | 48 | 17 | 48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $5.56B | $222.95B | $5.69B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crocs NPS by Gender
Female customers rated Crocs's NPS 12 points higher than Male customers.
Male
33
Crocs's NPS was rated 33 by Male customers on Comparably.
58%
Promoters
17%
Passives
25%
Detractors
Female
45
Crocs's NPS was rated 45 by Female customers on Comparably.
62%
Promoters
21%
Passives
17%
Detractors
Crocs NPS by Ethnicity
Crocs's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 31 | Caucasian | 31 |
Hispanic or Latino 45 | Hispanic or Latino | 45 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 21 | Asian or Pacific Islander | 21 |
Native American 33 | Native American | 33 |
Other 43 | Other | 43 |
Crocs NPS by Age
Crocs's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Crocs NPS by Usage
Crocs's NPS was rated the highest by customers who have used Crocs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 4 | Less than 1 Year | 4 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
5 to 10 Years 31 | 5 to 10 Years | 31 |
Over 10 Years 38 | Over 10 Years | 38 |
Crocs NPS vs. Competitors
Compared to its competitors, Crocs's NPS is rated right above Skechers U.S.A., and is preceded by Converse.
| COMPANY | NPS Score | |
|---|---|---|
| Nike | 48 |
| Converse | 48 |
| Crocs | 34 |
| Skechers U.S.A. | 17 |
 | Timberland | -14 |
Crocs Customer Reviews
Out of the 47 Crocs customer reviews 38 were positive and 9 were constructive. Crocs customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Crocs Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Crocs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Crocs Customer Loyalty Score by Gender
Male customers rated Crocs's Customer Loyalty score 12% higher than Female customers.
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Male
89%
Yes
Female
77%
Yes
Crocs Customer Loyalty Score by Ethnicity
Crocs's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Crocs.
73
out of 100
Caucasian
88
out of 100
Hispanic or Latino
88
out of 100
African American/Black
73
out of 100
Asian or Pacific Islander
100
out of 100
Native American
76
out of 100
Other
Crocs Customer Loyalty Score by Age
Crocs's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 81% | 26-30 | 81% |
31-35 74% | 31-35 | 74% |
36-40 66% | 36-40 | 66% |
41-45 85% | 41-45 | 85% |
46-50 100% | 46-50 | 100% |
51-55 85% | 51-55 | 85% |
56-60 55% | 56-60 | 55% |
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
Crocs Customer Loyalty Score by Usage
Crocs's Customer Loyalty score was rated the highest by customers who have used Crocs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Crocs Customer Loyalty Score by Industry
Crocs's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Crocs Customer Loyalty vs. Competitors
Compared to its competitors, Crocs's Customer Loyalty score is rated right above Skechers U.S.A., and is preceded by Nike.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Converse | 84% |
| Nike | 83% |
| Crocs | 79% |
| Skechers U.S.A. | 74% |
| Timberland | 68% |
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Crocs's Customer Loyalty score is rated right above CHANEL, and is preceded by Uniqlo.
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Crocs Product Quality
4.1/5
Crocs has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Crocs Product Information
Crocs’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Crocs's product the highest. Reviewers from the Education industry rated Crocs the lowest at 4.4.
- Website
- http://www.crocs.com
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Consumer Services
Ecommerce and Marketplaces
Quick Insights into Crocs Product Quality
Crocs's Product Quality score was rated highest by customers from the Restaurants industry, and rated lowest by customers ages 51-55.
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Ranked Crocs Product Quality the Highest
Ranked Crocs Product Quality the Lowest
Crocs Product Quality Score by Gender
Female customers rated Crocs's Product Quality score 0.1 stars higher than Male customers.
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Male
4.1/5
Female
4.2/5
Crocs Product Quality Score by Ethnicity
Crocs's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 4 | Native American | 4 |
Other 4.3 | Other | 4.3 |
Crocs Product Quality Score by Age
Crocs's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4 | 26-30 | 4 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.6 | 46-50 | 4.6 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3.8 | 61-65 | 3.8 |
66+ 4.6 | 66+ | 4.6 |
Crocs Product Quality Score by Usage
Crocs's Product Quality score was rated the highest by customers who have used Crocs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Crocs Product Quality Score by Industry
Crocs's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Architecture and Planning industry customers.
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Crocs Product Quality vs. Competitors
Compared to its competitors, Crocs's Product Quality score is rated right above Skechers U.S.A., and is preceded by Converse.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nike | 4.3/5 |
| Converse | 4.2/5 |
| Crocs | 4.1/5 |
| Skechers U.S.A. | 3.6/5 |
| Timberland | 3.2/5 |
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Crocs's Product Quality score is rated right below Gucci.
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Crocs Pricing
Crocs ROI & Value For Money
3.7/5
Crocs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Crocs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry. The users from the Tech industry think that they had the lowest ROI from Crocs.
Quick Insights into Crocs ROI
Crocs's ROI score was rated highest by customers from the Restaurants industry, and rated lowest by Native American customers.
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Ranked Crocs ROI the Highest
Ranked Crocs ROI the Lowest
Crocs ROI Score by Gender
Female customers rated Crocs's ROI score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
Crocs ROI Score by Ethnicity
Crocs's ROI score was rated the highest by Other customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 2.5 | Native American | 2.5 |
Other 3.9 | Other | 3.9 |
Crocs ROI Score by Age
Crocs's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Crocs.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.9 | 46-50 | 3.9 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 3.5 | 61-65 | 3.5 |
66+ 4.1 | 66+ | 4.1 |
Crocs ROI Score by Usage
Crocs's ROI score was rated the highest by customers who have used Crocs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Crocs ROI Score by Industry
Crocs's ROI score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
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Crocs Pricing vs. Competitors
Compared to its competitors, Crocs's ROI score is rated right above Skechers U.S.A., and is preceded by Nike.
| COMPANY | Pricing Score | |
|---|---|---|
| Converse | 4/5 |
| Nike | 3.9/5 |
| Crocs | 3.7/5 |
| Skechers U.S.A. | 3.5/5 |
| Timberland | 3.1/5 |
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Crocs's ROI score is rated right below Gucci.
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Crocs Customer Satisfaction (CSAT)
Crocs Customer Satisfaction (CSAT) Score
79 / 100
Crocs has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
45%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Crocs Customer Satisfaction
Crocs's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.
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Ranked Crocs Customer Satisfaction the Highest
Ranked Crocs Customer Satisfaction the Lowest
Crocs Customer Satisfaction Score by Gender
Female customers rated Crocs's Customer Satisfaction score 8 points higher than Male customers.
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76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 19% |
84 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 6% | |
Very Dissatisfied | 6% |
Crocs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Crocs' Customer Satisfaction (CSAT) score was rated 74% according to Caucasian users and customers.
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74 / 100
Very Satisfied
48%
Satisfied
26%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
11%
CSAT according to Hispanic or Latino
Crocs' Customer Satisfaction (CSAT) score was rated 79% according to Hispanic or Latino users and customers.
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79 / 100
Very Satisfied
42%
Satisfied
37%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to African American/Black
Crocs' Customer Satisfaction (CSAT) score was rated 85% according to African American/Black users and customers.
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85 / 100
Very Satisfied
37%
Satisfied
48%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
7%
CSAT according to Asian or Pacific Islander
Crocs' Customer Satisfaction (CSAT) score was rated 77% according to Asian or Pacific Islander users and customers.
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77 / 100
Very Satisfied
32%
Satisfied
45%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to Native American
Crocs' Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Crocs' Customer Satisfaction (CSAT) score was rated 88% according to Other users and customers.
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88 / 100
Very Satisfied
44%
Satisfied
44%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
8%
Crocs Customer Satisfaction Score by Age
Crocs's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Crocs.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 95% | |||||||||||||||
| 26-30 | 71% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 38% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 67% |
Crocs Customer Satisfaction Score by Usage
Crocs's Customer Satisfaction score was rated the highest by customers who have used Crocs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Crocs Customer Satisfaction Score by Industry
Crocs's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Logistics and Supply Chain industry customers.
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{
"title": "Crocs Customer Satisfaction Score by Industry",
"text": "Crocs's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Logistics and Supply Chain industry customers.",
"bars": [
{
"label": "Tech",
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"score": 55,
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},
{
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"scoreClassName": "",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 72,
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"scoreClassName": "",
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{
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"score": 63,
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 91,
"stars": 0,
"csatScore": 91,
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"scoreClassName": "",
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},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
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"scoreClassName": "",
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{
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"groupId": 504,
"score": 90,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 90
},
{
"label": "Education",
"groupId": 515,
"score": 90,
"stars": 0,
"csatScore": 90,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
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"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 92,
"stars": 0,
"csatScore": 92,
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"scoreClassName": "",
"scoreLabel": 92
},
{
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"groupId": 558,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Crocs's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
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}
]
}Crocs Customer Satisfaction vs. Competitors
Compared to its competitors, Crocs's Customer Satisfaction score is rated right above Skechers U.S.A., and is preceded by Nike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Converse | 87% |
| Nike | 86% |
| Crocs | 79% |
| Skechers U.S.A. | 65% |
| Timberland | 54% |
Unlock Crocs Customer Satisfaction vs. Competitors Data
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Crocs's Customer Satisfaction score is rated right above Glossier, and is preceded by CHANEL.
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Crocs Customer Service
3.8/5
Crocs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Crocs's Customer Service
Address
13601 Via Varra, Broomfield, CO 80020
Website
http://www.crocs.com
Phone Number
303-848-7000
Quick Insights into Crocs Customer Service
Crocs's Customer Service score was rated highest by customers from the Sporting Goods industry, and rated lowest by customers ages 56-60.
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Ranked Crocs Customer Service the Highest
Ranked Crocs Customer Service the Lowest
Crocs Customer Service Score by Gender
Female customers rated Crocs's Customer Service score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
Crocs Customer Service Score by Ethnicity
Crocs's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 4.1 | Native American | 4.1 |
Other 3.8 | Other | 3.8 |
Crocs Customer Service Score by Age
Crocs's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4 | 31-35 | 4 |
36-40 3 | 36-40 | 3 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4 | 46-50 | 4 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.1 | 66+ | 4.1 |
Crocs Customer Service Score by Usage
Crocs's Customer Service score was rated the highest by customers who have used Crocs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Crocs Customer Service Score by Industry
Crocs's Customer Service score was rated the highest by Sporting Goods industry customers, and the lowest by Logistics and Supply Chain industry customers.
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Crocs Customer Service vs. Competitors
Compared to its competitors, Crocs's Customer Service score is rated right above Skechers U.S.A., and is preceded by Converse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nike | 4.1/5 |
| Converse | 4/5 |
| Crocs | 3.8/5 |
| Skechers U.S.A. | 3.4/5 |
| Timberland | 3.1/5 |
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Crocs's Customer Service score is rated right below Gucci.
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Crocs as an Employer
2.9/5
Crocs has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Crocs scored a 34 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Crocs would recommend the brand to a friend. ENPS measures how likely Crocs employees would recommend working at Crocs to a friend.
Net Promoter Score
34
NPS Score
| 57% | Promoters |
|---|---|
| 20% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Global Ranking Snapshot
Crocs is ranked #51 in the Global Top 100 Brands. It ranks just behind Shopify and just ahead of Gucci.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
49 |  | Ritz-Carlton |  | Herve Humler | Travel and Hospitality |
50 |  | Shopify |  | Tobi Lutke | Tech |
51 | | Crocs | | Andrew Rees | Fashion and Beauty |
52 | | Gucci |  | Marco Bizzarri | Fashion and Beauty |
53 |  | AMD |  | Lisa Su | Tech |
54 |  | Tiffany & Co |  | Anthony Ledru | Fashion and Beauty |
55 |  | The Coca-Cola Company |  | James Quincey | Food and Beverages |
Fashion and Beauty Ranking Snapshot
Crocs is ranked #7 in the Fashion and Beauty Industry. It ranks just behind Uniqlo and just ahead of Gucci.
