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Skechers U.S.A. is

Ranked

#30

Retail Brands

Brand Page

Skechers U.S.A.

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Skechers U.S.A.

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Skechers U.S.A. is ranked #30 in Retail Brands

About Skechers U.S.A. Brand

For more than 25 years, our lifestyle and performance collections for men, women and kids have been known for style, quality, innovation and comfort. And with our expanding apparel and accessory offering, our brand continues to evolve daily. Join our team and help us write the next chapter of Skechers’ great global success story. Skechers U.S.A.’s brand is ranked #194 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Skechers U.S.A.. When compared to other organizations within the Retail industry, Skechers U.S.A. is ranked #30.

Brand at a Glance

74%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Skechers U.S.A. Ranking

^#30 in Retail

Skechers U.S.A. NPS

Skechers U.S.A.'s Net Promoter Score (NPS) is a 17 with 51% Promoters, 15% Passives, and 34% Detractors. Net Promoter Score tracks whether Skechers U.S.A.'s customers would recommend using the product based on a scale of -100 to 100.

Skechers U.S.A. Overall NPS

NPS

51%	Promoters
15%	Passives
34%	Detractors

Skechers U.S.A. NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 19	Oct 2024	19
Dec 2024 17	Dec 2024	17
Jan 2025 16	Jan 2025	16
Feb 2025 15	Feb 2025	15
Apr 2025 15	Apr 2025	15
May 2025 17	May 2025	17
Jul 2025 15	Jul 2025	15
Aug 2025 16	Aug 2025	16
Sep 2025 17	Sep 2025	17
Oct 2025 15	Oct 2025	15
Dec 2025 17	Dec 2025	17
Jan 2026 17	Jan 2026	17

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Skechers U.S.A. NPS by Gender

Male customers rated Skechers U.S.A.'s NPS 17 points higher than Female customers.

Male

Skechers U.S.A.'s NPS was rated 30 by Male customers on Comparably.

55%

Promoters

20%

Passives

25%

Detractors

Female

Skechers U.S.A.'s NPS was rated 13 by Female customers on Comparably.

54%

Promoters

Passives

41%

Detractors

Skechers U.S.A. NPS by Ethnicity

Skechers U.S.A.'s NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 8	Caucasian	8
Hispanic or Latino 42	Hispanic or Latino	42
African American/Black 67	African American/Black	67
Asian or Pacific Islander 49	Asian or Pacific Islander	49
Other 10	Other	10

Skechers U.S.A. NPS by Age

Skechers U.S.A.'s NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

58%

17%

25%

31-35

80%

20%

36-40

56%

11%

33%

41-45

75%

25%

51-55

25%

75%

56-60

74%

13%

61-65

25%

75%

66+

33%

11%

56%

Skechers U.S.A. NPS by Usage

Skechers U.S.A.'s NPS was rated the highest by customers who have used Skechers U.S.A.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 57	1 to 2 Years	57
2 to 5 Years 13	2 to 5 Years	13
5 to 10 Years 39	5 to 10 Years	39
Over 10 Years 4	Over 10 Years	4

Skechers U.S.A. NPS vs Companies in Retail

In the Retail industry, Skechers U.S.A.'s NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Skechers U.S.A.	17
	Chipotle	16

Skechers U.S.A. Customer Reviews

Out of the 12 Skechers U.S.A. customer reviews 8 were positive and 4 were constructive. Skechers U.S.A. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Skechers U.S.A. Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Skechers U.S.A. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Skechers U.S.A. Customer Loyalty Score by Gender

Skechers U.S.A.'s Customer Loyalty score was rated 82 by both Female and Male customers on Comparably.

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Male

82%

Yes

Female

82%

Yes

Skechers U.S.A. Customer Loyalty Score by Ethnicity

Skechers U.S.A.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Skechers U.S.A. Customer Loyalty Score by Age

Skechers U.S.A.'s Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
31-35 82%	31-35	82%
36-40 80%	36-40	80%
41-45 89%	41-45	89%
51-55 55%	51-55	55%
56-60 89%	56-60	89%
61-65 78%	61-65	78%
66+ 90%	66+	90%

Skechers U.S.A. Customer Loyalty Score by Usage

Skechers U.S.A.'s Customer Loyalty score was rated the highest by customers who have used Skechers U.S.A.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	74%
1 to 2 Years	74%
2 to 5 Years	87%
5 to 10 Years	88%
Over 10 Years	83%

Skechers U.S.A. Customer Loyalty Score by Industry

Skechers U.S.A.'s Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%
Aerospace and Aviation	100%
Arts and Entertainment	55%
Business and Consumer Services	100%
Education	78%
Healthcare, Hospitals and Medicine	78%
Manufacturing and Machinery	100%
Retail	74%

Customer Loyalty for Other Retail Brands

In the Retail industry, Skechers U.S.A.'s Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Skechers U.S.A.	74%

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Skechers U.S.A. Product Quality

3.6/5

Skechers U.S.A. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Skechers U.S.A. Product Information

Skechers U.S.A.’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Skechers U.S.A.'s product the highest. Reviewers from the Aerospace and Aviation industry rated Skechers U.S.A. the lowest at 3.

Website: https://www.skechers.com/en-us/

Company Size: 5,001-10,000 Employees

Industry

Retail

Quick Insights into Skechers U.S.A. Product Quality

Skechers U.S.A.'s Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers ages 66+.

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Ranked Skechers U.S.A. Product Quality the Highest

Manufacturing and Machinery	5
African American/Black	4.6
1 to 2 Years	4.5

Ranked Skechers U.S.A. Product Quality the Lowest

Education	3
Over 10 Years	2.8
66+	2

Skechers U.S.A. Product Quality Score by Gender

Male customers rated Skechers U.S.A.'s Product Quality score 0.1 stars higher than Female customers.

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Male

3.5/5

Female

3.4/5

Skechers U.S.A. Product Quality Score by Ethnicity

Skechers U.S.A.'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 3.1	Other	3.1

Skechers U.S.A. Product Quality Score by Age

Skechers U.S.A.'s Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.2	18-25	4.2
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 4.1	41-45	4.1
51-55 2.7	51-55	2.7
56-60 4	56-60	4
61-65 2.1	61-65	2.1
66+ 2	66+	2

Skechers U.S.A. Product Quality Score by Usage

Skechers U.S.A.'s Product Quality score was rated the highest by customers who have used Skechers U.S.A.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	4.5
2 to 5 Years	3.8
5 to 10 Years	4
Over 10 Years	2.8

Skechers U.S.A. Product Quality Score by Industry

Skechers U.S.A.'s Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Education industry customers.

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Tech	4.2
Aerospace and Aviation	3
Arts and Entertainment	3.5
Business and Consumer Services	3.1
Education	3
Healthcare, Hospitals and Medicine	3.6
Manufacturing and Machinery	5
Retail	3.3

Product Quality for Other Retail Brands

In the Retail industry, Skechers U.S.A.'s Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Skechers U.S.A.	3.6/5

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Skechers U.S.A. Pricing

Skechers U.S.A. ROI & Value For Money

3.5/5

Skechers U.S.A. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Skechers U.S.A. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Education industry think that they had the lowest ROI from Skechers U.S.A..

Quick Insights into Skechers U.S.A. ROI

Skechers U.S.A.'s ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Education industry.

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Ranked Skechers U.S.A. ROI the Highest

African American/Black	4.5
Manufacturing and Machinery	4.5
1 to 2 Years	4.3

Ranked Skechers U.S.A. ROI the Lowest

Less than 1 Year	2.9
61-65	2.1
Education	2.1

Skechers U.S.A. ROI Score by Gender

Skechers U.S.A.'s ROI score was rated 3.5 by both Female and Male customers on Comparably.

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Male

3.5/5

Female

3.5/5

Skechers U.S.A. ROI Score by Ethnicity

Skechers U.S.A.'s ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.2	Other	3.2

Skechers U.S.A. ROI Score by Age

Skechers U.S.A.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.3	18-25	4.3
31-35 4.2	31-35	4.2
36-40 3.8	36-40	3.8
41-45 3.8	41-45	3.8
51-55 3.1	51-55	3.1
56-60 3.7	56-60	3.7
61-65 2.1	61-65	2.1
66+ 2.8	66+	2.8

Skechers U.S.A. ROI Score by Usage

Skechers U.S.A.'s ROI score was rated the highest by customers who have used Skechers U.S.A.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	4.3
2 to 5 Years	3.8
5 to 10 Years	3.8
Over 10 Years	3

Skechers U.S.A. ROI Score by Industry

Skechers U.S.A.'s ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Education industry customers.

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Tech	4
Aerospace and Aviation	3.7
Arts and Entertainment	3.6
Business and Consumer Services	4.3
Education	2.1
Healthcare, Hospitals and Medicine	3.7
Manufacturing and Machinery	4.5
Retail	3.6

ROI for Other Retail Brands

In the Retail industry, Skechers U.S.A.'s ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Skechers U.S.A.	3.5/5
	Chipotle	3.5/5

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Skechers U.S.A. Customer Satisfaction (CSAT)

Skechers U.S.A. Customer Satisfaction (CSAT) Score

65 / 100

Skechers U.S.A. has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	46%
Satisfied	19%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	5%
Very Dissatisfied	21%

Very Satisfied

46%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Skechers U.S.A. Customer Satisfaction

Skechers U.S.A.'s Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Skechers U.S.A. Customer Satisfaction the Highest

31-35	100%
Hispanic or Latino	100%
5 to 10 Years	83%

Ranked Skechers U.S.A. Customer Satisfaction the Lowest

Over 10 Years	47%
61-65	33%
Aerospace and Aviation	25%

Skechers U.S.A. Customer Satisfaction Score by Gender

Male customers rated Skechers U.S.A.'s Customer Satisfaction score 5 points higher than Female customers.

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70 / 100

Male

	Very Satisfied	41%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	0%
	Very Dissatisfied	24%

65 / 100

Female

	Very Satisfied	50%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	3%
	Very Dissatisfied	26%

Skechers U.S.A. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Skechers U.S.A. Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.

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61 / 100

Very Satisfied	42%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	27%

Very Satisfied

42%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

27%

CSAT according to Hispanic or Latino

Skechers U.S.A. Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Skechers U.S.A. Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

CSAT according to Asian or Pacific Islander

Skechers U.S.A. Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

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83 / 100

Very Satisfied	67%
Satisfied	16%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

67%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Other

Skechers U.S.A. Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.

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54 / 100

Very Satisfied	27%
Satisfied	27%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	37%

Very Satisfied

27%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

37%

Skechers U.S.A. Customer Satisfaction Score by Age

Skechers U.S.A.'s Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

80%

31-35

100%

36-40

74%

41-45

66%

51-55

50%

56-60

83%

61-65

33%

66+

44%

Skechers U.S.A. Customer Satisfaction Score by Usage

Skechers U.S.A.'s Customer Satisfaction score was rated the highest by customers who have used Skechers U.S.A.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	71
1 to 2 Years	60
2 to 5 Years	75
5 to 10 Years	83
Over 10 Years	47

Skechers U.S.A. Customer Satisfaction Score by Industry

Skechers U.S.A.'s Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "Skechers U.S.A. Customer Satisfaction Score by Industry",
	"text": "Skechers U.S.A.'s Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Skechers U.S.A.'s Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 83
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Skechers U.S.A.'s Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Skechers U.S.A.'s Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Skechers U.S.A.'s Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Skechers U.S.A.'s Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Skechers U.S.A.'s Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		}
	]
}

Tech	83
Aerospace and Aviation	25
Arts and Entertainment	50
Education	67
Healthcare, Hospitals and Medicine	75
Retail	80

Customer Satisfaction for Other Retail Brands

In the Retail industry, Skechers U.S.A.'s Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Skechers U.S.A.	65%
	Chipotle	62%

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Skechers U.S.A. Customer Service

3.4/5

Skechers U.S.A. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Skechers U.S.A.'s Customer Service

Address

225 S Sepulveda Blvd, Manhattan Beach, CA 90266

Website

https://www.skechers.com/en-us/

Skechers U.S.A.'s Social Links

Quick Insights into Skechers U.S.A. Customer Service

Skechers U.S.A.'s Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers ages 66+.

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Ranked Skechers U.S.A. Customer Service the Highest

Manufacturing and Machinery	5
African American/Black	4.5
1 to 2 Years	4.4

Ranked Skechers U.S.A. Customer Service the Lowest

Over 10 Years	2.6
Education	2
66+	1.6

Skechers U.S.A. Customer Service Score by Gender

Male customers rated Skechers U.S.A.'s Customer Service score 0.2 stars higher than Female customers.

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Male

3.4/5

Female

3.2/5

Skechers U.S.A. Customer Service Score by Ethnicity

Skechers U.S.A.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.1	Other	3.1

Skechers U.S.A. Customer Service Score by Age

Skechers U.S.A.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
31-35 3.7	31-35	3.7
36-40 3.7	36-40	3.7
41-45 3.8	41-45	3.8
51-55 4	51-55	4
56-60 3.5	56-60	3.5
61-65 2.2	61-65	2.2
66+ 1.6	66+	1.6

Skechers U.S.A. Customer Service Score by Usage

Skechers U.S.A.'s Customer Service score was rated the highest by customers who have used Skechers U.S.A.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.4
2 to 5 Years	3.5
5 to 10 Years	3.8
Over 10 Years	2.6

Skechers U.S.A. Customer Service Score by Industry

Skechers U.S.A.'s Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Education industry customers.

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Tech	4.1
Aerospace and Aviation	4
Arts and Entertainment	3.9
Business and Consumer Services	3
Education	2
Healthcare, Hospitals and Medicine	3.9
Manufacturing and Machinery	5
Retail	3.7

Customer Service for Other Retail Brands

In the Retail industry, Skechers U.S.A.'s Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Skechers U.S.A.	3.4/5

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Skechers U.S.A. as an Employer

3.9/5

Skechers U.S.A. has a 3.9/5 stars for its overall company culture rated by their employees

top

15%

CEO of Skechers U.S.A.

Robert Greenberg

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Skechers U.S.A. scored a 17 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Skechers U.S.A. would recommend the brand to a friend. ENPS measures how likely Skechers U.S.A. employees would recommend working at Skechers U.S.A. to a friend.

Net Promoter Score

NPS Score

51%	Promoters
15%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
20%	Passive
36%	Detractors

Global Ranking Snapshot

Skechers U.S.A. is ranked #194 in the Global Top 100 Brands. It ranks just behind Goodyear and just ahead of Paychex.

RANK			INDUSTRY
192	Eli Lilly and Company	David Ricks	Health and Wellness
193	Goodyear	Richard Kramer	Energy and Manufacturing
194	Skechers U.S.A.	Robert Greenberg	Retail
195	Paychex	John B. Gibson, Jr.	Business and Consumer Services
196	Dow Chemical Company	Jim Fitterling	Energy and Manufacturing
197	Albertsons Companies	Vivek Sankaran	Retail
198	UnitedHealth Group	Andrew Witty	Health and Wellness

Retail Ranking Snapshot

Skechers U.S.A. is ranked #30 in the Retail Industry. It ranks just behind Chewy and just ahead of Albertsons Companies.

RANK		Location
28	Patagonia	Ventura, CA
29	Chewy	Plantation, FL
30	Skechers U.S.A.	Manhattan Beach, CA
31	Albertsons Companies	Boise, ID
32	Sherwin-Williams	Cleveland, OH
33	Zappos	Las Vegas, NV
34	PetSmart	Phoenix, AZ