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Sherwin-Williams is

Ranked

#32

Retail Brands

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Sherwin-Williams

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Sherwin-Williams

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Sherwin-Williams is ranked #32 in Retail Brands

About Sherwin-Williams' Brand

The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products. Sherwin-Williams’s brand is ranked #201 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sherwin-Williams. When compared to other organizations within the Retail industry, Sherwin-Williams is ranked #32. Among its major competitors, Sherwin-Williams is ranked in 1st place for NPS while Benjamin Moore is 2nd, and BEHR is 3rd. Overall, Sherwin-Williams has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $65.11B

Brand at a Glance

82%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Sherwin-Williams Ranking

^#201 in Global Best Brands
^#32 in Retail
^#1 / 4 of its competitors

Sherwin-Williams NPS

Sherwin-Williams's Net Promoter Score (NPS) is a 38 with 61% Promoters, 16% Passives, and 23% Detractors. Net Promoter Score tracks whether Sherwin-Williams's customers would recommend using the product based on a scale of -100 to 100.

Sherwin-Williams Overall NPS

NPS

61%	Promoters
16%	Passives
23%	Detractors

Sherwin-Williams NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 39	Feb 2025	39
Mar 2025 39	Mar 2025	39
Apr 2025 39	Apr 2025	39
May 2025 37	May 2025	37
Jun 2025 37	Jun 2025	37
Jul 2025 39	Jul 2025	39
Aug 2025 39	Aug 2025	39
Sep 2025 39	Sep 2025	39
Oct 2025 39	Oct 2025	39
Nov 2025 39	Nov 2025	39
Dec 2025 39	Dec 2025	39
Jan 2026 39	Jan 2026	39

How Other Brands Compare

Sherwin-Williams is ranked first for NPS among its competitors. RPM International and Ecolab come in second and third, with Valspar coming in at #4. Among those competitors, it is the most valued company.

	Sherwin-Williams	Ecolab	RPM International	Valspar
Global Ranking	#201	#-	#-	#-
NPS	38	-7	0	-50
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$65.11B	$62.04B	$10.69B	$67.96M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sherwin-Williams NPS by Gender

Male customers rated Sherwin-Williams's NPS 2 points higher than Female customers.

Male

Sherwin-Williams's NPS was rated 38 by Male customers on Comparably.

62%

Promoters

14%

Passives

24%

Detractors

Female

Sherwin-Williams's NPS was rated 36 by Female customers on Comparably.

60%

Promoters

16%

Passives

24%

Detractors

Sherwin-Williams NPS by Ethnicity

Sherwin-Williams's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 39	Caucasian	39
Hispanic or Latino 13	Hispanic or Latino	13
African American/Black 30	African American/Black	30
Asian or Pacific Islander 56	Asian or Pacific Islander	56
Native American -25	Native American	-25
Other 22	Other	22

Sherwin-Williams NPS by Age

Sherwin-Williams's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

65%

28%

26-30

82%

18%

31-35

43%

14%

43%

36-40

53%

18%

29%

41-45

67%

13%

20%

46-50

50%

43%

51-55

49%

13%

38%

56-60

42%

20%

38%

61-65

70%

24%

66+

73%

20%

Sherwin-Williams NPS by Usage

Sherwin-Williams's NPS was rated the highest by customers who have used Sherwin-Williams's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years 25	2 to 5 Years	25
5 to 10 Years 37	5 to 10 Years	37
Over 10 Years 25	Over 10 Years	25

Sherwin-Williams NPS vs. Competitors

Compared to its competitors, Sherwin-Williams's NPS is rated right above Benjamin Moore.

COMPANY		NPS Score
	Sherwin-Williams	38
	Benjamin Moore	36
	BEHR	34
	Kelly Moore Paints	24
	RPM International	0
	Ecolab	-7
	Valspar	-50

Sherwin-Williams NPS vs Companies in Retail

In the Retail industry, Sherwin-Williams's NPS is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Sherwin-Williams	38
	Bath & Body Works	38
	Target	36
	Chipotle	16

Sherwin-Williams Customer Reviews

Out of the 29 Sherwin-Williams customer reviews 26 were positive and 3 were constructive. Sherwin-Williams customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Sherwin-Williams Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Sherwin-Williams users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Sherwin-Williams Customer Loyalty Score by Gender

Male customers rated Sherwin-Williams's Customer Loyalty score 3% higher than Female customers.

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Male

84%

Yes

Female

81%

Yes

Sherwin-Williams Customer Loyalty Score by Ethnicity

Sherwin-Williams's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Sherwin-Williams Customer Loyalty Score by Age

Sherwin-Williams's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 88%	18-25	88%
26-30 67%	26-30	67%
31-35 49%	31-35	49%
36-40 74%	36-40	74%
41-45 94%	41-45	94%
46-50 74%	46-50	74%
51-55 78%	51-55	78%
56-60 83%	56-60	83%
61-65 100%	61-65	100%
66+ 88%	66+	88%

Sherwin-Williams Customer Loyalty Score by Usage

Sherwin-Williams's Customer Loyalty score was rated the highest by customers who have used Sherwin-Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	65%
1 to 2 Years	72%
2 to 5 Years	80%
5 to 10 Years	80%
Over 10 Years	93%

Sherwin-Williams Customer Loyalty Score by Industry

Sherwin-Williams's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	75%
Accounting	93%
Aerospace and Aviation	85%
Architecture and Planning	61%
Arts and Entertainment	61%
Banking and Financial Services	82%
Business and Consumer Services	100%
Business Supplies and Equipment	100%
Chemicals	100%
Construction	95%
Education	84%
Healthcare, Hospitals and Medicine	100%
Hospitality	100%
Logistics and Supply Chain	70%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	70%
Professional Services	100%
Real Estate	100%
Retail	70%
Transportation	70%

Sherwin-Williams Customer Loyalty vs. Competitors

Compared to its competitors, Sherwin-Williams's Customer Loyalty score is rated right above Ecolab, and is preceded by BEHR.

COMPANY		Customer Loyalty Score
	Valspar	100%
	Benjamin Moore	88%
	BEHR	85%
	Sherwin-Williams	82%
	Ecolab	77%
	Kelly Moore Paints	69%
	RPM International	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Sherwin-Williams's Customer Loyalty score is rated right above Target, and is preceded by Trader Joe's.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Sherwin-Williams	82%
	Target	82%
	Chipotle	76%

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Sherwin-Williams Product Quality

4.1/5

Sherwin-Williams has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Sherwin-Williams Product Information

Sherwin-Williams’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Sherwin-Williams's product the highest. Reviewers from the Chemicals industry rated Sherwin-Williams the lowest at 4.6.

Website: http://www.sherwin-williams.com

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Sherwin-Williams Product Quality

Sherwin-Williams's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Sherwin-Williams Product Quality the Highest

Business Supplies and Equipment	5
61-65	4.7
Caucasian	4.3

Ranked Sherwin-Williams Product Quality the Lowest

31-35	3
Native American	3
Architecture and Planning	2.3

Sherwin-Williams Product Quality Score by Gender

Female customers rated Sherwin-Williams's Product Quality score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

Sherwin-Williams Product Quality Score by Ethnicity

Sherwin-Williams's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 3	Native American	3
Other 4.1	Other	4.1

Sherwin-Williams Product Quality Score by Age

Sherwin-Williams's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 3.9	26-30	3.9
31-35 3	31-35	3
36-40 3.7	36-40	3.7
41-45 3.5	41-45	3.5
46-50 3.5	46-50	3.5
51-55 4.2	51-55	4.2
56-60 3.9	56-60	3.9
61-65 4.7	61-65	4.7
66+ 4.4	66+	4.4

Sherwin-Williams Product Quality Score by Usage

Sherwin-Williams's Product Quality score was rated the highest by customers who have used Sherwin-Williams's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.1
2 to 5 Years	3.8
5 to 10 Years	4.1
Over 10 Years	4.2

Sherwin-Williams Product Quality Score by Industry

Sherwin-Williams's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.2
Accounting	3.9
Aerospace and Aviation	4.4
Architecture and Planning	2.3
Arts and Entertainment	3.4
Banking and Financial Services	4.1
Business and Consumer Services	4.2
Business Supplies and Equipment	5
Chemicals	4.6
Construction	3.8
Education	4.6
Healthcare, Hospitals and Medicine	4.8
Hospitality	4.5
Logistics and Supply Chain	3.3
Manufacturing and Machinery	4.6
Marketing, Advertising and Research	4.6
Professional Services	4.3
Real Estate	4.6
Retail	3.1
Transportation	4.6

Sherwin-Williams Product Quality vs. Competitors

Compared to its competitors, Sherwin-Williams's Product Quality score is rated right above BEHR.

COMPANY		Product Quality Score
	Sherwin-Williams	4.1/5
	BEHR	4.1/5
	Benjamin Moore	3.7/5
	Ecolab	3.3/5
	Kelly Moore Paints	3.2/5
	Valspar	2.6/5
	RPM International	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Sherwin-Williams's Product Quality score is rated right above Target, and is preceded by Bath & Body Works.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Sherwin-Williams	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

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Sherwin-Williams Pricing

Sherwin-Williams ROI & Value For Money

3.9/5

Sherwin-Williams has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Sherwin-Williams Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Logistics and Supply Chain industry think that they had the lowest ROI from Sherwin-Williams.

Quick Insights into Sherwin-Williams ROI

Sherwin-Williams's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by Native American customers.

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Ranked Sherwin-Williams ROI the Highest

Business Supplies and Equipment	5
26-30	4.5
Hispanic or Latino	4.2

Ranked Sherwin-Williams ROI the Lowest

51-55	3.2
Retail	3.1
Native American	2.9

Sherwin-Williams ROI Score by Gender

Sherwin-Williams's ROI score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Sherwin-Williams ROI Score by Ethnicity

Sherwin-Williams's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 2.9	Native American	2.9
Other 3.8	Other	3.8

Sherwin-Williams ROI Score by Age

Sherwin-Williams's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.5	26-30	4.5
31-35 3.5	31-35	3.5
36-40 3.4	36-40	3.4
41-45 3.6	41-45	3.6
46-50 3.2	46-50	3.2
51-55 3.2	51-55	3.2
56-60 3.8	56-60	3.8
61-65 4.2	61-65	4.2
66+ 3.9	66+	3.9

Sherwin-Williams ROI Score by Usage

Sherwin-Williams's ROI score was rated the highest by customers who have used Sherwin-Williams's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.9
2 to 5 Years	3.4
5 to 10 Years	4.1
Over 10 Years	3.8

Sherwin-Williams ROI Score by Industry

Sherwin-Williams's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Retail industry customers.

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Tech	3.8
Accounting	4
Aerospace and Aviation	4.1
Architecture and Planning	3.3
Arts and Entertainment	3.5
Banking and Financial Services	4.5
Business and Consumer Services	4
Business Supplies and Equipment	5
Chemicals	4
Construction	3.4
Education	4.1
Healthcare, Hospitals and Medicine	4.6
Hospitality	3.6
Logistics and Supply Chain	3.1
Manufacturing and Machinery	4.3
Marketing, Advertising and Research	4.5
Professional Services	4.1
Real Estate	4.4
Retail	3.1
Transportation	3.8

Sherwin-Williams Pricing vs. Competitors

Compared to its competitors, Sherwin-Williams's ROI score is rated right above BEHR.

COMPANY		Pricing Score
	Sherwin-Williams	3.9/5
	BEHR	3.9/5
	Benjamin Moore	3.7/5
	Kelly Moore Paints	3.5/5
	Ecolab	3.1/5
	Valspar	2.5/5
	RPM International	N/A

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ROI for Other Retail Brands

In the Retail industry, Sherwin-Williams's ROI score is rated right above Target, and is preceded by Trader Joe's.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Sherwin-Williams	3.9/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Sherwin-Williams Customer Satisfaction (CSAT)

Sherwin-Williams Customer Satisfaction (CSAT) Score

79 / 100

Sherwin-Williams has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	59%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	3%
Very Dissatisfied	8%

Very Satisfied

59%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sherwin-Williams Customer Satisfaction

Sherwin-Williams's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Sherwin-Williams Customer Satisfaction the Highest

Aerospace and Aviation	100%
18-25	85%
5 to 10 Years	84%

Ranked Sherwin-Williams Customer Satisfaction the Lowest

51-55	51%
Native American	50%
Architecture and Planning	17%

Sherwin-Williams Customer Satisfaction Score by Gender

Male customers rated Sherwin-Williams's Customer Satisfaction score 5 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	54%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	5%
	Very Dissatisfied	11%

73 / 100

Female

	Very Satisfied	62%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	1%
	Very Dissatisfied	11%

Sherwin-Williams Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sherwin-Williams' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100

Very Satisfied	65%
Satisfied	18%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	2%
Very Dissatisfied	9%

Very Satisfied

65%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Sherwin-Williams' Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to African American/Black

Sherwin-Williams' Customer Satisfaction (CSAT) score was rated 77% according to African American/Black users and customers.

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77 / 100

Very Satisfied	62%
Satisfied	15%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	15%

Very Satisfied

62%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

15%

CSAT according to Asian or Pacific Islander

Sherwin-Williams' Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	6%
Very Dissatisfied	7%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Sherwin-Williams' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

Sherwin-Williams' Customer Satisfaction (CSAT) score was rated 53% according to Other users and customers.

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53 / 100

Very Satisfied	53%
Satisfied	0%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	11%
Very Dissatisfied	12%

Very Satisfied

53%

Satisfied

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

11%

Very Dissatisfied

12%

Sherwin-Williams Customer Satisfaction Score by Age

Sherwin-Williams's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

85%

26-30

78%

31-35

67%

36-40

70%

41-45

75%

46-50

70%

51-55

51%

56-60

69%

61-65

80%

66+

84%

Sherwin-Williams Customer Satisfaction Score by Usage

Sherwin-Williams's Customer Satisfaction score was rated the highest by customers who have used Sherwin-Williams's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	67
1 to 2 Years	73
2 to 5 Years	62
5 to 10 Years	84
Over 10 Years	80

Sherwin-Williams Customer Satisfaction Score by Industry

Sherwin-Williams's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Architecture and Planning industry customers.

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{
	"title": "Sherwin-Williams Customer Satisfaction Score by Industry",
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	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 70,
			"stars": 0,
			"csatScore": 70,
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			"label": "Accounting",
			"groupId": 495,
			"score": 80,
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			"groupId": 498,
			"score": 17,
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			"csatScore": 17,
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			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
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			"csatScore": 50,
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			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 80,
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		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
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			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
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			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
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		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
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}

Tech	70
Accounting	80
Aerospace and Aviation	100
Architecture and Planning	17
Arts and Entertainment	50
Banking and Financial Services	80
Business and Consumer Services	100
Business Supplies and Equipment	100
Construction	84
Education	57
Healthcare, Hospitals and Medicine	100
Hospitality	100
Real Estate	67
Retail	67

Sherwin-Williams Customer Satisfaction vs. Competitors

Compared to its competitors, Sherwin-Williams's Customer Satisfaction score is rated right above BEHR.

COMPANY		Customer Satisfaction (CSAT) Score
	Sherwin-Williams	78%
	BEHR	77%
	Benjamin Moore	68%
	Ecolab	49%
	Kelly Moore Paints	43%
	Valspar	25%
	RPM International	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Sherwin-Williams's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Sherwin-Williams	78%
	Chipotle	62%

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Sherwin-Williams Customer Service

4/5

Sherwin-Williams has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Sherwin-Williams's Customer Service

Address

Cleveland, OH 44115

Website

http://www.sherwin-williams.com

Phone Number

6308415384

Sherwin-Williams's Social Links

Quick Insights into Sherwin-Williams Customer Service

Sherwin-Williams's Customer Service score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by Native American customers.

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Ranked Sherwin-Williams Customer Service the Highest

Business Supplies and Equipment	5
26-30	4.7
Asian or Pacific Islander	4.4

Ranked Sherwin-Williams Customer Service the Lowest

Transportation	3
51-55	2.9
Native American	2.6

Sherwin-Williams Customer Service Score by Gender

Male customers rated Sherwin-Williams's Customer Service score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

Sherwin-Williams Customer Service Score by Ethnicity

Sherwin-Williams's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Native American 2.6	Native American	2.6
Other 3.8	Other	3.8

Sherwin-Williams Customer Service Score by Age

Sherwin-Williams's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 4.7	26-30	4.7
31-35 3.4	31-35	3.4
36-40 3.6	36-40	3.6
41-45 3.8	41-45	3.8
46-50 3.5	46-50	3.5
51-55 2.9	51-55	2.9
56-60 3.6	56-60	3.6
61-65 4	61-65	4
66+ 4.2	66+	4.2

Sherwin-Williams Customer Service Score by Usage

Sherwin-Williams's Customer Service score was rated the highest by customers who have used Sherwin-Williams's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.1
2 to 5 Years	3.5
5 to 10 Years	4.3
Over 10 Years	3.8

Sherwin-Williams Customer Service Score by Industry

Sherwin-Williams's Customer Service score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Transportation industry customers.

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Tech	3.8
Accounting	4.3
Aerospace and Aviation	4.1
Architecture and Planning	3.5
Arts and Entertainment	3.4
Banking and Financial Services	4.2
Business and Consumer Services	4
Business Supplies and Equipment	5
Chemicals	4.6
Construction	3.8
Education	3.9
Healthcare, Hospitals and Medicine	4.3
Hospitality	4.5
Logistics and Supply Chain	3.5
Manufacturing and Machinery	4.8
Marketing, Advertising and Research	4.1
Professional Services	4
Real Estate	4.1
Retail	3.5
Transportation	3

Sherwin-Williams Customer Service vs. Competitors

Compared to its competitors, Sherwin-Williams's Customer Service score is rated right above BEHR.

COMPANY		Customer Service Score
	Sherwin-Williams	4/5
	BEHR	4/5
	Benjamin Moore	3.7/5
	Kelly Moore Paints	3.5/5
	Ecolab	3.1/5
	Valspar	2.5/5
	RPM International	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Sherwin-Williams's Customer Service score is rated right above Target, and is preceded by American Eagle Outfitters.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Sherwin-Williams	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

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Sherwin-Williams as an Employer

3.8/5

Sherwin-Williams has a 3.8/5 stars for its overall company culture rated by their employees

top

50%

CEO of Sherwin-Williams

John Morikis

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sherwin-Williams scored a 38 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Sherwin-Williams would recommend the brand to a friend. ENPS measures how likely Sherwin-Williams employees would recommend working at Sherwin-Williams to a friend.

Net Promoter Score

NPS Score

61%	Promoters
16%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
25%	Passive
34%	Detractors

Global Ranking Snapshot

Sherwin-Williams is ranked #201 in the Global Top 100 Brands. It ranks just behind Edward Jones and just ahead of Qualcomm.

RANK			INDUSTRY
199	Morgan Stanley	James Gorman	Banking and Financial Services
200	Edward Jones	Penny Pennington	Banking and Financial Services
201	Sherwin-Williams	John Morikis	Retail
202	Qualcomm	Steve Mollenkopf	Tech
203	The Kraft Heinz Company	Miguel Patricio	Food and Beverages
204	Atlassian	Scott Farquhar & Mike Cannon-Brookes	Tech
205	Bristol Myers Squibb	Giovanni Caforio	Health and Wellness

Retail Ranking Snapshot

Sherwin-Williams is ranked #32 in the Retail Industry. It ranks just behind Albertsons Companies and just ahead of Zappos.

RANK		Location
30	Skechers U.S.A.	Manhattan Beach, CA
31	Albertsons Companies	Boise, ID
32	Sherwin-Williams	Cleveland, OH
33	Zappos	Las Vegas, NV
34	PetSmart	Phoenix, AZ
35	H&M	Stockholm
36	Zumiez	Lynnwood, WA