Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Albertsons Companies is

Ranked

#31

Retail Brands

Brand Page

Albertsons Companies

Marketing or Exec? Claim Your Free Account

Albertsons Companies

Rate this Brand

Albertsons Companies is ranked #31 in Retail Brands

About Albertsons Companies' Brand

Albertsons Companies’s brand is ranked #197 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Albertsons Companies. When compared to other organizations within the Retail industry, Albertsons Companies is ranked #31. Among its major competitors, Albertsons Companies is ranked in 3rd place for NPS while H E B is 1st, and Eurofins Scientific is 2nd. Overall, Albertsons Companies has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

72%

Customer Loyalty

4/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

Albertsons Companies CMO

Shane Sampson

Albertsons Companies Ranking

^#197 in Global Best Brands
^#31 in Retail
^#2 / 4 of its competitors

Albertsons Companies NPS

Albertsons Companies's Net Promoter Score (NPS) is a 20 with 51% Promoters, 18% Passives, and 31% Detractors. Net Promoter Score tracks whether Albertsons Companies's customers would recommend using the product based on a scale of -100 to 100.

Albertsons Companies Overall NPS

NPS

51%	Promoters
18%	Passives
31%	Detractors

Albertsons Companies NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 24	Jul 2021	24
Aug 2021 22	Aug 2021	22
Sep 2021 20	Sep 2021	20
Oct 2021 18	Oct 2021	18
Nov 2021 22	Nov 2021	22
Dec 2021 23	Dec 2021	23
Jan 2022 21	Jan 2022	21
Feb 2022 22	Feb 2022	22
Mar 2022 23	Mar 2022	23
Apr 2022 21	Apr 2022	21
May 2022 21	May 2022	21
Jun 2022 21	Jun 2022	21

How Other Brands Compare

Albertsons Companies is ranked second for NPS among its competitors. H E B and Walmart come in first and third, with Kroger coming in at #4.

Sign Up for Brand Profile PRO to get the full Comparison data of Albertsons Companies vs Competitors.

	Albertsons Companies	Walmart	Kroger	H E B
Global Ranking	#197	#104	#151	#257
NPS	20	14	4	68
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Negative	-	Neutral
Valuation Updated every 24 hours for public companies	-	$382.64B	$27.03B	$4.40M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Albertsons Companies NPS by Gender

Male customers rated Albertsons Companies's NPS 18 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of Albertsons Companies.

Male

Albertsons Companies's NPS was rated 43 by Male customers on Comparably.

Sign Up to learn about Albertsons Companies' NPS Score rated by Male customers on Comparably.

62%

Promoters

19%

Passives

19%

Detractors

Female

Albertsons Companies's NPS was rated 25 by Female customers on Comparably.

Sign Up to learn about Albertsons Companies' NPS Score rated by Female customers on Comparably.

54%

Promoters

17%

Passives

29%

Detractors

Albertsons Companies NPS by Ethnicity

Albertsons Companies's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Albertsons Companies.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 37	Caucasian	37
African American/Black -33	African American/Black	-33
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 75	Other	75

Albertsons Companies NPS by Age

Albertsons Companies's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Albertsons Companies.

100

Summary

Age

Promoters

Passives

Detractors

18-25

20%

40%

26-30

60%

20%

31-35

40%

20%

40%

36-40

20%

40%

41-45

100%

46-50

66%

17%

56-60

83%

17%

61-65

80%

20%

66+

33%

67%

Albertsons Companies NPS by Usage

Albertsons Companies's NPS was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Albertsons Companies.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 20	Less than 1 Year	20
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 17	2 to 5 Years	17
5 to 10 Years 37	5 to 10 Years	37
Over 10 Years 25	Over 10 Years	25

Albertsons Companies NPS vs. Competitors

Compared to its competitors, Albertsons Companies's NPS is rated right above Walmart, and is preceded by Eurofins Scientific.

COMPANY		NPS Score
	H E B	68
	Eurofins Scientific	45
	Albertsons Companies	20
	Walmart	14
	Kroger	4
	Giant Eagle	2
	Smart & Final	-6
	Weis Markets	-15
	Stop & Shop	-53

Unlock Albertsons Companies NPS vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies NPS vs. Competitors data and gain insights into your customers today.

Albertsons Companies NPS vs Companies in Retail

In the Retail industry, Albertsons Companies's NPS is rated right below Bath & Body Works.

COMPANY		NPS Score
	Costco	60
	REI	57
	Trader Joe's	56
	Amazon	53
	American Eagle Outfitters	49
	Target	48
	Chipotle	46
	Bath & Body Works	39
	Albertsons Companies	20

Unlock Albertsons Companies NPS vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies NPS vs. Companies in Retail data and gain insights into your customers today.

Albertsons Companies Customer Reviews

Out of the 11 Albertsons Companies customer reviews 7 were positive and 4 were constructive. Albertsons Companies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Albertsons Companies Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Albertsons Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

Albertsons Companies Customer Loyalty Score by Gender

Male customers rated Albertsons Companies's Customer Loyalty score 13% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Albertsons Companies.

Male

83%

Yes

Female

70%

Yes

Albertsons Companies Customer Loyalty Score by Ethnicity

Albertsons Companies's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Albertsons Companies.

out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Albertsons Companies Customer Loyalty Score by Age

Albertsons Companies's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Albertsons Companies.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 46%	26-30	46%
31-35 100%	31-35	100%
36-40 82%	36-40	82%
41-45 82%	41-45	82%
46-50 100%	46-50	100%
56-60 70%	56-60	70%
61-65 82%	61-65	82%
66+ 70%	66+	70%

Albertsons Companies Customer Loyalty Score by Usage

Albertsons Companies's Customer Loyalty score was rated the highest by customers who have used Albertsons Companies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	28%
1 to 2 Years	87%
2 to 5 Years	70%
5 to 10 Years	84%
Over 10 Years	74%

Albertsons Companies Customer Loyalty Score by Industry

Albertsons Companies's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Fashion and Beauty industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	74%
Accounting	64%
Aerospace and Aviation	70%
Fashion and Beauty	55%
Arts and Entertainment	70%
Consumer Services	70%
Retail	70%

Albertsons Companies Customer Loyalty vs. Competitors

Compared to its competitors, Albertsons Companies's Customer Loyalty score is rated right below Walmart.

COMPANY		Customer Loyalty Score
	H E B	93%
	Stop & Shop	81%
	Kroger	80%
	Giant Eagle	79%
	Smart & Final	79%
	Weis Markets	75%
	Eurofins Scientific	74%
	Walmart	74%
	Albertsons Companies	72%

Unlock Albertsons Companies Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Retail Brands

In the Retail industry, Albertsons Companies's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	91%
	Amazon	89%
	REI	89%
	Trader Joe's	87%
	American Eagle Outfitters	87%
	Target	85%
	Bath & Body Works	85%
	Chipotle	76%
	Albertsons Companies	72%

Unlock Albertsons Companies Customer Loyalty vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Loyalty vs. Companies in Retail data and gain insights into your customers today.

Albertsons Companies Product Quality

4/5

Albertsons Companies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Albertsons Companies' overall Product Quality score rated by its users and customers.

Albertsons Companies Product Information

Albertsons Companies’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Albertsons Companies's product the highest. Reviewers from the Aerospace and Aviation industry rated Albertsons Companies the lowest at 2.6.

Website: http://www.albertsons.com

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Albertsons Companies Product Quality

Albertsons Companies's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Aerospace and Aviation industry.

Sign Up to unlock insights into how customers have ranked Albertsons Companies' Product Quality.

Ranked Albertsons Companies Product Quality the Highest

Consumer Services	4.6
Other	4.5
18-25	4.4

Ranked Albertsons Companies Product Quality the Lowest

1 to 2 Years	3.3
66+	2.6
Aerospace and Aviation	2.6

Albertsons Companies Product Quality Score by Gender

Female customers rated Albertsons Companies's Product Quality score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Albertsons Companies.

Male

3.9/5

Female

4.1/5

Albertsons Companies Product Quality Score by Ethnicity

Albertsons Companies's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Albertsons Companies.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 4.5	Other	4.5

Albertsons Companies Product Quality Score by Age

Albertsons Companies's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Albertsons Companies.

Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 4.1	26-30	4.1
31-35 3.1	31-35	3.1
36-40 3.7	36-40	3.7
41-45 4.4	41-45	4.4
46-50 4.3	46-50	4.3
56-60 4.4	56-60	4.4
61-65 4.3	61-65	4.3
66+ 2.6	66+	2.6

Albertsons Companies Product Quality Score by Usage

Albertsons Companies's Product Quality score was rated the highest by customers who have used Albertsons Companies's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.1
1 to 2 Years	3.3
2 to 5 Years	3.9
5 to 10 Years	3.7
Over 10 Years	4.2

Albertsons Companies Product Quality Score by Industry

Albertsons Companies's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.9
Accounting	3.8
Aerospace and Aviation	2.6
Fashion and Beauty	4.2
Arts and Entertainment	3.8
Consumer Services	4.6
Retail	3.5

Albertsons Companies Product Quality vs. Competitors

Compared to its competitors, Albertsons Companies's Product Quality score is rated right above Eurofins Scientific, and is preceded by H E B.

COMPANY		Product Quality Score
	H E B	4.5/5
	Albertsons Companies	4/5
	Eurofins Scientific	3.9/5
	Walmart	3.6/5
	Kroger	3.5/5
	Smart & Final	3.3/5
	Giant Eagle	3.2/5
	Weis Markets	3/5
	Stop & Shop	2.2/5

Unlock Albertsons Companies Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Retail Brands

In the Retail industry, Albertsons Companies's Product Quality score is rated right below Bath & Body Works.

COMPANY		Product Quality Score
	Costco	4.4/5
	REI	4.4/5
	Target	4.3/5
	Trader Joe's	4.3/5
	Chipotle	4.3/5
	Amazon	4.3/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.2/5
	Albertsons Companies	4/5

Unlock Albertsons Companies Product Quality vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Product Quality vs. Companies in Retail data and gain insights into your customers today.

Albertsons Companies Pricing

Albertsons Companies ROI & Value For Money

3.7/5

Albertsons Companies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Albertsons Companies' overall ROI score rated by its users and customers.

Albertsons Companies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Consumer Services industry think that they had the lowest ROI from Albertsons Companies.

Quick Insights into Albertsons Companies ROI

Albertsons Companies's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Albertsons Companies' ROI score.

Ranked Albertsons Companies ROI the Highest

26-30	4.5
Fashion and Beauty	4.4
5 to 10 Years	4.1

Ranked Albertsons Companies ROI the Lowest

1 to 2 Years	3.1
Retail	3.1
66+	2.1

Albertsons Companies ROI Score by Gender

Female customers rated Albertsons Companies's ROI score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Albertsons Companies.

Male

3.5/5

Female

3.9/5

Albertsons Companies ROI Score by Ethnicity

Albertsons Companies's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Albertsons Companies.

Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 3.7	Other	3.7

Albertsons Companies ROI Score by Age

Albertsons Companies's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Albertsons Companies.

Summary	Age	Score
18-25 3	18-25	3
26-30 4.5	26-30	4.5
31-35 3.5	31-35	3.5
36-40 3.7	36-40	3.7
41-45 4.3	41-45	4.3
46-50 3.6	46-50	3.6
56-60 4.3	56-60	4.3
61-65 4.4	61-65	4.4
66+ 2.1	66+	2.1

Albertsons Companies ROI Score by Usage

Albertsons Companies's ROI score was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4
1 to 2 Years	3.1
2 to 5 Years	3.3
5 to 10 Years	4.1
Over 10 Years	3.6

Albertsons Companies ROI Score by Industry

Albertsons Companies's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Retail industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.5
Accounting	4.2
Aerospace and Aviation	3.6
Fashion and Beauty	4.4
Arts and Entertainment	4.1
Consumer Services	3.1
Retail	3.1

Albertsons Companies Pricing vs. Competitors

Compared to its competitors, Albertsons Companies's ROI score is rated right above Walmart, and is preceded by Eurofins Scientific.

COMPANY		Pricing Score
	H E B	4.3/5
	Eurofins Scientific	4/5
	Albertsons Companies	3.7/5
	Walmart	3.6/5
	Kroger	3.4/5
	Smart & Final	3.3/5
	Giant Eagle	2.9/5
	Weis Markets	2.9/5
	Stop & Shop	2.2/5

Unlock Albertsons Companies ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Retail Brands

In the Retail industry, Albertsons Companies's ROI score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		Pricing Score
	Costco	4.3/5
	Trader Joe's	4.2/5
	Amazon	4.1/5
	REI	4.1/5
	Target	4/5
	Chipotle	4/5
	American Eagle Outfitters	3.8/5
	Albertsons Companies	3.7/5
	Bath & Body Works	3.7/5

Unlock Albertsons Companies ROI vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies ROI vs. Companies in Retail data and gain insights into your customers today.

Albertsons Companies Customer Satisfaction (CSAT)

Albertsons Companies Customer Satisfaction (CSAT) Score

84 / 100

Albertsons Companies has an overall Customer Satisfaction score of 84 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	43%
Satisfied	41%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	1%
Very Dissatisfied	5%

Very Satisfied

43%

Satisfied

41%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Albertsons Companies Customer Satisfaction

Albertsons Companies's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Albertsons Companies' Customer Satisfaction.

Ranked Albertsons Companies Customer Satisfaction the Highest

18-25	100%
African American/Black	100%
Less than 1 Year	100%

Ranked Albertsons Companies Customer Satisfaction the Lowest

Male	80%
2 to 5 Years	75%
66+	34%

Albertsons Companies Customer Satisfaction Score by Gender

Female customers rated Albertsons Companies's Customer Satisfaction score 13 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Albertsons Companies.

80 / 100

Male

	Very Satisfied	33%
	Satisfied	47%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	0%
	Very Dissatisfied	7%

93 / 100

Female

	Very Satisfied	40%
	Satisfied	53%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	0%
	Very Dissatisfied	0%

Albertsons Companies Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 81% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.

81 / 100

Very Satisfied	50%
Satisfied	31%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	6%

Very Satisfied

50%

Satisfied

31%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.

100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.

84 / 100

Very Satisfied	17%
Satisfied	67%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

17%

Satisfied

67%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.

100 / 100

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Albertsons Companies Customer Satisfaction Score by Age

Albertsons Companies's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Albertsons Companies.

100

Breakdown

Age

Score

18-25

100%

26-30

100%

31-35

75%

36-40

100%

46-50

100%

56-60

100%

61-65

75%

66+

34%

Albertsons Companies Customer Satisfaction Score by Usage

Albertsons Companies's Customer Satisfaction score was rated the highest by customers who have used Albertsons Companies's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	100
2 to 5 Years	75
5 to 10 Years	88
Over 10 Years	92

Albertsons Companies Customer Satisfaction Score by Industry

Albertsons Companies's Customer Satisfaction score was rated 80 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Albertsons Companies Customer Satisfaction Score by Industry",
	"text": "Albertsons Companies's Customer Satisfaction score was rated 80 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Albertsons Companies's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 80
		}
	]
}

Tech	80

Albertsons Companies Customer Satisfaction vs. Competitors

Compared to its competitors, Albertsons Companies's Customer Satisfaction score is rated right above Walmart, and is preceded by H E B.

COMPANY		Customer Satisfaction (CSAT) Score
	H E B	85%
	Albertsons Companies	84%
	Walmart	69%
	Kroger	63%
	Smart & Final	57%
	Eurofins Scientific	55%
	Giant Eagle	55%
	Weis Markets	49%
	Stop & Shop	31%

Unlock Albertsons Companies Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Retail Brands

In the Retail industry, Albertsons Companies's Customer Satisfaction score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		Customer Satisfaction (CSAT) Score
	Costco	88%
	Amazon	87%
	Target	86%
	Trader Joe's	86%
	REI	86%
	American Eagle Outfitters	86%
	Albertsons Companies	84%
	Bath & Body Works	81%
	Chipotle	81%

Unlock Albertsons Companies Customer Satisfaction vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Satisfaction vs. Companies in Retail data and gain insights into your customers today.

Albertsons Companies Customer Service

3.9/5

Albertsons Companies has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Albertsons Companies' overall Customer Service score rated by its users and customers.

About Albertsons Companies's Customer Service

Address

250 Parkcenter Blvd., Boise, ID 83706

Website

http://www.albertsons.com

Phone Number

208-395-6200

Albertsons Companies's Social Links

Quick Insights into Albertsons Companies Customer Service

Albertsons Companies's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Albertsons Companies' Customer Service score.

Ranked Albertsons Companies Customer Service the Highest

41-45	4.8
Fashion and Beauty	4.4
5 to 10 Years	4.3

Ranked Albertsons Companies Customer Service the Lowest

1 to 2 Years	3.3
Aerospace and Aviation	3.1
66+	2.6

Albertsons Companies Customer Service Score by Gender

Female customers rated Albertsons Companies's Customer Service score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Albertsons Companies.

Male

4/5

Female

4.1/5

Albertsons Companies Customer Service Score by Ethnicity

Albertsons Companies's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Albertsons Companies.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.9	Other	3.9

Albertsons Companies Customer Service Score by Age

Albertsons Companies's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Albertsons Companies.

100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 4.5	26-30	4.5
31-35 2.9	31-35	2.9
36-40 3.8	36-40	3.8
41-45 4.8	41-45	4.8
46-50 4.1	46-50	4.1
56-60 4.7	56-60	4.7
61-65 4.4	61-65	4.4
66+ 2.6	66+	2.6

Albertsons Companies Customer Service Score by Usage

Albertsons Companies's Customer Service score was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4
1 to 2 Years	3.3
2 to 5 Years	3.9
5 to 10 Years	4.3
Over 10 Years	4

Albertsons Companies Customer Service Score by Industry

Albertsons Companies's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.5
Accounting	4.3
Aerospace and Aviation	3.1
Fashion and Beauty	4.4
Arts and Entertainment	4
Consumer Services	4.1
Retail	3.3

Albertsons Companies Customer Service vs. Competitors

Compared to its competitors, Albertsons Companies's Customer Service score is rated right above Walmart, and is preceded by Eurofins Scientific.

COMPANY		Customer Service Score
	H E B	4.4/5
	Eurofins Scientific	4/5
	Albertsons Companies	3.9/5
	Walmart	3.5/5
	Kroger	3.4/5
	Smart & Final	3.4/5
	Giant Eagle	3.3/5
	Weis Markets	2.9/5
	Stop & Shop	2.1/5

Unlock Albertsons Companies Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Retail Brands

In the Retail industry, Albertsons Companies's Customer Service score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.3/5
	Trader Joe's	4.3/5
	Amazon	4.2/5
	Chipotle	4.2/5
	Target	4.2/5
	American Eagle Outfitters	4.1/5
	Albertsons Companies	3.9/5
	Bath & Body Works	3.9/5

Unlock Albertsons Companies Customer Service vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Service vs. Companies in Retail data and gain insights into your customers today.

Albertsons Companies as an Employer

3.1/5

Albertsons Companies has a 3.1/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Albertsons Companies

Vivek Sankaran

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Albertsons Companies scored a 20 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Albertsons Companies would recommend the brand to a friend. ENPS measures how likely Albertsons Companies employees would recommend working at Albertsons Companies to a friend.

Net Promoter Score

NPS Score

51%	Promoters
18%	Passive
31%	Detractors

Employee Net Promoter Score

-12

eNPS Score

33%	Promoters
22%	Passive
45%	Detractors

Global Ranking Snapshot

Albertsons Companies is ranked #197 in the Global Top 100 Brands. It ranks just behind Dow Chemical Company and just ahead of UnitedHealth Group.

RANK			INDUSTRY
195	Paychex	Martin Mucci	Business and Consumer Services
196	Dow Chemical Company	Jim Fitterling	Energy and Manufacturing
197	Albertsons Companies	Vivek Sankaran	Retail
198	UnitedHealth Group	Andrew Witty	Health and Wellness
199	Morgan Stanley	James Gorman	Banking and Financial Services
200	Edward Jones	Penny Pennington	Banking and Financial Services
201	Sherwin-Williams	John Morikis	Retail

Retail Ranking Snapshot

Albertsons Companies is ranked #31 in the Retail Industry. It ranks just behind Skechers U.S.A. and just ahead of Sherwin-Williams.

RANK		Location
29	Chewy	Dania, FL
30	Skechers U.S.A.	Manhattan Beach, CA
31	Albertsons Companies	Boise, ID
32	Sherwin-Williams	Cleveland, OH
33	Zappos	Las Vegas, NV
34	PetSmart	Phoenix, AZ
35	H&M	Secaucus, NJ