3
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Albertsons Companies is ranked #31 in Retail Brands
Albertsons Companies is ranked #31 in Retail Brands
About Albertsons Companies' Brand
Albertsons Companies’s brand is ranked #197 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Albertsons Companies. When compared to other organizations within the Retail industry, Albertsons Companies is ranked #31. Among its major competitors, Albertsons Companies is ranked in 4th place for NPS while H E B is 1st, and Eurofins Scientific is 2nd. Overall, Albertsons Companies has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Albertsons Companies CMO
Albertsons Companies Ranking
- #197 in Global Best Brands
- #31 in Retail
- #3 / 4 of its competitors
Albertsons Companies NPS
Albertsons Companies's Net Promoter Score (NPS) is a 3 with 43% Promoters, 17% Passives, and 40% Detractors. Net Promoter Score tracks whether Albertsons Companies's customers would recommend using the product based on a scale of -100 to 100.
Albertsons Companies Overall NPS
| 43% | Promoters |
|---|---|
| 17% | Passives |
| 40% | Detractors |
Albertsons Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 5 | Nov 2024 | 5 |
Feb 2025 5 | Feb 2025 | 5 |
Mar 2025 5 | Mar 2025 | 5 |
Apr 2025 5 | Apr 2025 | 5 |
May 2025 5 | May 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
Jul 2025 5 | Jul 2025 | 5 |
Aug 2025 3 | Aug 2025 | 3 |
Sep 2025 3 | Sep 2025 | 3 |
Oct 2025 3 | Oct 2025 | 3 |
Nov 2025 3 | Nov 2025 | 3 |
How Other Brands Compare
Albertsons Companies is ranked third for NPS among its competitors. H E B and Walmart come in first and second, with Kroger coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Albertsons Companies NPS by Gender
Male customers rated Albertsons Companies's NPS 23 points higher than Female customers.
Male
21
Albertsons Companies's NPS was rated 21 by Male customers on Comparably.
55%
Promoters
11%
Passives
34%
Detractors
Female
-2
Albertsons Companies's NPS was rated -2 by Female customers on Comparably.
40%
Promoters
18%
Passives
42%
Detractors
Albertsons Companies NPS by Ethnicity
Albertsons Companies's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 8 | Other | 8 |
Albertsons Companies NPS by Age
Albertsons Companies's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Albertsons Companies NPS by Usage
Albertsons Companies's NPS was rated the highest by customers who have used Albertsons Companies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -10 | Less than 1 Year | -10 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years -9 | 2 to 5 Years | -9 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Over 10 Years -3 | Over 10 Years | -3 |
Albertsons Companies NPS vs. Competitors
Compared to its competitors, Albertsons Companies's NPS is rated right above Kroger, and is preceded by Walmart.
| COMPANY | NPS Score | |
|---|---|---|
 | H E B | 61 |
 | Eurofins Scientific | 30 |
 | Walmart | 7 |
 | Albertsons Companies | 3 |
 | Kroger | 0 |
 | Giant Eagle | -5 |
 | Smart & Final | -6 |
 | Weis Markets | -8 |
 | Stop & Shop | -49 |
Albertsons Companies NPS vs Companies in Retail
In the Retail industry, Albertsons Companies's NPS is rated right below Chipotle.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
| Albertsons Companies | 3 |
Albertsons Companies Customer Reviews
Out of the 22 Albertsons Companies customer reviews 15 were positive and 7 were constructive. Albertsons Companies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Albertsons Companies Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Albertsons Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Albertsons Companies Customer Loyalty Score by Gender
Male customers rated Albertsons Companies's Customer Loyalty score 2% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Albertsons Companies.
Male
78%
Yes
Female
76%
Yes
Albertsons Companies Customer Loyalty Score by Ethnicity
Albertsons Companies's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Albertsons Companies.
75
out of 100
Caucasian
85
out of 100
Hispanic or Latino
80
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Albertsons Companies Customer Loyalty Score by Age
Albertsons Companies's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Albertsons Companies.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 55% | 26-30 | 55% |
31-35 87% | 31-35 | 87% |
36-40 87% | 36-40 | 87% |
41-45 85% | 41-45 | 85% |
46-50 78% | 46-50 | 78% |
51-55 55% | 51-55 | 55% |
56-60 84% | 56-60 | 84% |
61-65 85% | 61-65 | 85% |
66+ 79% | 66+ | 79% |
Albertsons Companies Customer Loyalty Score by Usage
Albertsons Companies's Customer Loyalty score was rated the highest by customers who have used Albertsons Companies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Albertsons Companies Customer Loyalty Score by Industry
Albertsons Companies's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Albertsons Companies Customer Loyalty vs. Competitors
Compared to its competitors, Albertsons Companies's Customer Loyalty score is rated right above Eurofins Scientific, and is preceded by Giant Eagle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| H E B | 92% |
| Stop & Shop | 83% |
| Weis Markets | 80% |
| Kroger | 79% |
| Smart & Final | 78% |
| Walmart | 76% |
| Giant Eagle | 75% |
| Albertsons Companies | 72% |
| Eurofins Scientific | 70% |
Unlock Albertsons Companies Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Retail Brands
In the Retail industry, Albertsons Companies's Customer Loyalty score is rated right below Chipotle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Chipotle | 76% |
| Albertsons Companies | 72% |
Unlock Albertsons Companies Customer Loyalty vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Loyalty vs. Companies in Retail data and gain insights into your customers today.
Albertsons Companies Product Quality
3.6/5
Albertsons Companies has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Albertsons Companies' overall Product Quality score rated by its users and customers.
Albertsons Companies Product Information
Albertsons Companies’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Albertsons Companies's product the highest. Reviewers from the Retail industry rated Albertsons Companies the lowest at 3.2.
- Website
- http://www.albertsons.com
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Albertsons Companies Product Quality
Albertsons Companies's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Albertsons Companies' Product Quality.
Ranked Albertsons Companies Product Quality the Highest
Ranked Albertsons Companies Product Quality the Lowest
Albertsons Companies Product Quality Score by Gender
Male customers rated Albertsons Companies's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Albertsons Companies.
Male
3.5/5
Female
3.4/5
Albertsons Companies Product Quality Score by Ethnicity
Albertsons Companies's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Albertsons Companies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.1 | Other | 3.1 |
Albertsons Companies Product Quality Score by Age
Albertsons Companies's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Albertsons Companies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3 | 51-55 | 3 |
56-60 4 | 56-60 | 4 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2.4 | 66+ | 2.4 |
Albertsons Companies Product Quality Score by Usage
Albertsons Companies's Product Quality score was rated the highest by customers who have used Albertsons Companies's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Albertsons Companies Product Quality Score by Industry
Albertsons Companies's Product Quality score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Albertsons Companies Product Quality vs. Competitors
Compared to its competitors, Albertsons Companies's Product Quality score is rated right above Walmart, and is preceded by Eurofins Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| H E B | 4.3/5 |
| Eurofins Scientific | 3.8/5 |
| Albertsons Companies | 3.6/5 |
| Walmart | 3.5/5 |
| Kroger | 3.4/5 |
| Smart & Final | 3.3/5 |
| Giant Eagle | 3.2/5 |
| Weis Markets | 3/5 |
| Stop & Shop | 2.3/5 |
Unlock Albertsons Companies Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Retail Brands
In the Retail industry, Albertsons Companies's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| Albertsons Companies | 3.6/5 |
Unlock Albertsons Companies Product Quality vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Product Quality vs. Companies in Retail data and gain insights into your customers today.
Albertsons Companies Pricing
Albertsons Companies ROI & Value For Money
3.3/5
Albertsons Companies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Albertsons Companies' overall ROI score rated by its users and customers.
Albertsons Companies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Consumer Services industry think that they had the lowest ROI from Albertsons Companies.
Quick Insights into Albertsons Companies ROI
Albertsons Companies's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Albertsons Companies' ROI score.
Ranked Albertsons Companies ROI the Highest
Ranked Albertsons Companies ROI the Lowest
Albertsons Companies ROI Score by Gender
Albertsons Companies's ROI score was rated 3.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Albertsons Companies.
Male
3.2/5
Female
3.2/5
Albertsons Companies ROI Score by Ethnicity
Albertsons Companies's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Albertsons Companies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 2.9 | Other | 2.9 |
Albertsons Companies ROI Score by Age
Albertsons Companies's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Albertsons Companies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.3 | 61-65 | 3.3 |
66+ 2.3 | 66+ | 2.3 |
Albertsons Companies ROI Score by Usage
Albertsons Companies's ROI score was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Albertsons Companies ROI Score by Industry
Albertsons Companies's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Albertsons Companies Pricing vs. Competitors
Compared to its competitors, Albertsons Companies's ROI score is rated right above Smart & Final, and is preceded by Walmart.
| COMPANY | Pricing Score | |
|---|---|---|
| H E B | 4.2/5 |
| Eurofins Scientific | 4/5 |
| Walmart | 3.5/5 |
| Albertsons Companies | 3.3/5 |
| Smart & Final | 3.2/5 |
| Kroger | 3.2/5 |
| Weis Markets | 3/5 |
| Giant Eagle | 2.8/5 |
| Stop & Shop | 2.2/5 |
Unlock Albertsons Companies ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Retail Brands
In the Retail industry, Albertsons Companies's ROI score is rated right below Chipotle.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
| Albertsons Companies | 3.3/5 |
Unlock Albertsons Companies ROI vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies ROI vs. Companies in Retail data and gain insights into your customers today.
Albertsons Companies Customer Satisfaction (CSAT)
Albertsons Companies Customer Satisfaction (CSAT) Score
65 / 100
Albertsons Companies has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Albertsons Companies Customer Satisfaction
Albertsons Companies's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Albertsons Companies' Customer Satisfaction.
Ranked Albertsons Companies Customer Satisfaction the Highest
Ranked Albertsons Companies Customer Satisfaction the Lowest
Albertsons Companies Customer Satisfaction Score by Gender
Male customers rated Albertsons Companies's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Albertsons Companies.
68 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 19% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 7% | |
Very Dissatisfied | 19% |
Albertsons Companies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Albertsons Companies' Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.
63 / 100
Very Satisfied
39%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
3%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
Albertsons Companies' Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Albertsons Companies' Customer Satisfaction (CSAT) score was rated 77% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.
77 / 100
Very Satisfied
33%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
11%
CSAT according to Asian or Pacific Islander
Albertsons Companies' Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.
84 / 100
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Albertsons Companies' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
25%
Albertsons Companies Customer Satisfaction Score by Age
Albertsons Companies's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Albertsons Companies.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 66% | |||||||||||||||
| 31-35 | 84% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 66% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 61-65 | 63% | |||||||||||||||
| 66+ | 38% |
Albertsons Companies Customer Satisfaction Score by Usage
Albertsons Companies's Customer Satisfaction score was rated the highest by customers who have used Albertsons Companies's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Albertsons Companies Customer Satisfaction Score by Industry
Albertsons Companies's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Albertsons Companies Customer Satisfaction Score by Industry",
"text": "Albertsons Companies's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 73,
"stars": 0,
"csatScore": 73,
"text": "Albertsons Companies's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 73
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Albertsons Companies's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Albertsons Companies's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Albertsons Companies's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Albertsons Companies's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Albertsons Companies's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
}
]
}Albertsons Companies Customer Satisfaction vs. Competitors
Compared to its competitors, Albertsons Companies's Customer Satisfaction score is rated right above Kroger, and is preceded by Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| H E B | 81% |
| Walmart | 66% |
| Albertsons Companies | 65% |
| Kroger | 59% |
| Eurofins Scientific | 56% |
| Smart & Final | 55% |
| Weis Markets | 53% |
| Giant Eagle | 49% |
| Stop & Shop | 32% |
Unlock Albertsons Companies Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Retail Brands
In the Retail industry, Albertsons Companies's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Albertsons Companies | 65% |
| Chipotle | 62% |
Unlock Albertsons Companies Customer Satisfaction vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Satisfaction vs. Companies in Retail data and gain insights into your customers today.
Albertsons Companies Customer Service
3.6/5
Albertsons Companies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Albertsons Companies' overall Customer Service score rated by its users and customers.
About Albertsons Companies's Customer Service
Address
250 Parkcenter Blvd., Boise, ID 83706
Website
http://www.albertsons.com
Phone Number
208-395-6200
Albertsons Companies's Social Links
Quick Insights into Albertsons Companies Customer Service
Albertsons Companies's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Albertsons Companies' Customer Service score.
Ranked Albertsons Companies Customer Service the Highest
Ranked Albertsons Companies Customer Service the Lowest
Albertsons Companies Customer Service Score by Gender
Female customers rated Albertsons Companies's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Albertsons Companies.
Male
3.6/5
Female
3.7/5
Albertsons Companies Customer Service Score by Ethnicity
Albertsons Companies's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Albertsons Companies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.7 | Other | 2.7 |
Albertsons Companies Customer Service Score by Age
Albertsons Companies's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Albertsons Companies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4 | 36-40 | 4 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.6 | 51-55 | 2.6 |
56-60 4.2 | 56-60 | 4.2 |
61-65 3.6 | 61-65 | 3.6 |
66+ 2.7 | 66+ | 2.7 |
Albertsons Companies Customer Service Score by Usage
Albertsons Companies's Customer Service score was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Albertsons Companies Customer Service Score by Industry
Albertsons Companies's Customer Service score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Albertsons Companies Customer Service vs. Competitors
Compared to its competitors, Albertsons Companies's Customer Service score is rated right above Walmart, and is preceded by Eurofins Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| H E B | 4.2/5 |
| Eurofins Scientific | 4/5 |
| Albertsons Companies | 3.6/5 |
| Walmart | 3.3/5 |
| Smart & Final | 3.3/5 |
| Kroger | 3.2/5 |
| Giant Eagle | 3.2/5 |
| Weis Markets | 3/5 |
| Stop & Shop | 2.2/5 |
Unlock Albertsons Companies Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Retail Brands
In the Retail industry, Albertsons Companies's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Albertsons Companies | 3.6/5 |
| Chipotle | 3.6/5 |
Unlock Albertsons Companies Customer Service vs. Companies in Retail Data
VS
Sign Up for Brand Profile PRO to get the full Albertsons Companies Customer Service vs. Companies in Retail data and gain insights into your customers today.
Albertsons Companies as an Employer
2.8/5
Albertsons Companies has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Albertsons Companies
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Albertsons Companies scored a 3 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Albertsons Companies would recommend the brand to a friend. ENPS measures how likely Albertsons Companies employees would recommend working at Albertsons Companies to a friend.
Net Promoter Score
3
NPS Score
| 43% | Promoters |
|---|---|
| 17% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
Global Ranking Snapshot
Albertsons Companies is ranked #197 in the Global Top 100 Brands. It ranks just behind Dow Chemical Company and just ahead of UnitedHealth Group.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
195 |  | Paychex |  | John B. Gibson, Jr. | Business and Consumer Services |
196 |  | Dow Chemical Company |  | Jim Fitterling | Energy and Manufacturing |
197 | | Albertsons Companies | | Vivek Sankaran | Retail |
198 |  | UnitedHealth Group | | Andrew Witty | Health and Wellness |
199 |  | Morgan Stanley |  | James Gorman | Banking and Financial Services |
200 |  | Edward Jones |  | Penny Pennington | Banking and Financial Services |
201 |  | Sherwin-Williams |  | John Morikis | Retail |
Retail Ranking Snapshot
Albertsons Companies is ranked #31 in the Retail Industry. It ranks just behind Skechers U.S.A. and just ahead of Sherwin-Williams.
| RANK | COMPANY | Location | |
|---|---|---|---|
29 |  | Chewy | Plantation, FL |
30 |  | Skechers U.S.A. | Manhattan Beach, CA |
31 | | Albertsons Companies | Boise, ID |
32 | | Sherwin-Williams | Cleveland, OH |
33 |  | Zappos | Las Vegas, NV |
34 |  | PetSmart | Phoenix, AZ |
35 |  | H&M | Stockholm |
