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Albertsons Companies is
Ranked
#31
in
Retail Brands
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Albertsons Companies is ranked #31 in Retail Brands

About Albertsons Companies' Brand

Albertsons Companies’s brand is ranked #197 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Albertsons Companies. When compared to other organizations within the Retail industry, Albertsons Companies is ranked #31. Among its major competitors, Albertsons Companies is ranked in 3rd place for NPS while H E B is 1st, and Eurofins Scientific is 2nd. Overall, Albertsons Companies has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

72%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service

Albertsons Companies CMO

Albertsons Companies Ranking

Albertsons Companies NPS

Albertsons Companies's Net Promoter Score (NPS) is a 20 with 51% Promoters, 18% Passives, and 31% Detractors. Net Promoter Score tracks whether Albertsons Companies's customers would recommend using the product based on a scale of -100 to 100.

Albertsons Companies Overall NPS

20
NPS
51%Promoters
18%Passives
31%Detractors
Albertsons Companies Overall NPS

Albertsons Companies NPS Trend

-100
-50
0
50
100
Jul 2021
24
Jul 202124
Aug 2021
22
Aug 202122
Sep 2021
20
Sep 202120
Oct 2021
18
Oct 202118
Nov 2021
22
Nov 202122
Dec 2021
23
Dec 202123
Jan 2022
21
Jan 202221
Feb 2022
22
Feb 202222
Mar 2022
23
Mar 202223
Apr 2022
21
Apr 202221
May 2022
21
May 202221
Jun 2022
21
Jun 202221

How Other Brands Compare

Albertsons Companies is ranked second for NPS among its competitors. H E B and Walmart come in first and third, with Kroger coming in at #4.

Sign Up for Brand Profile PRO to get the full Comparison data of Albertsons Companies vs Competitors.

Albertsons Companies' Logo
Albertsons Companies
Walmart's Logo
Walmart
Kroger's Logo
Kroger
H E B's Logo
H E B
Global Ranking#197#104#151#257
NPS2014468
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNegative-Neutral
Valuation Updated every 24 hours for public companies-$382.64B$27.03B$4.40M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Albertsons Companies NPS by Gender

Male customers rated Albertsons Companies's NPS 18 points higher than Female customers.

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Male

43

Albertsons Companies's NPS was rated 43 by Male customers on Comparably.

Sign Up to learn about Albertsons Companies' NPS Score rated by Male customers on Comparably.
62%
Promoters
19%
Passives
19%
Detractors

Female

25

Albertsons Companies's NPS was rated 25 by Female customers on Comparably.

Sign Up to learn about Albertsons Companies' NPS Score rated by Female customers on Comparably.
54%
Promoters
17%
Passives
29%
Detractors

Albertsons Companies NPS by Ethnicity

Albertsons Companies's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Albertsons Companies.
-100
-50
0
50
100
Caucasian
37
Caucasian37
African American/Black
-33
African American/Black-33
Asian or Pacific Islander
0
Asian or Pacific Islander0
Other
75
Other75

Albertsons Companies NPS by Age

Albertsons Companies's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Albertsons Companies.
0
20
40
60
80
100
Promoters
20%
Passives
40%
Detractors
40%
18-2520%40%40%
Promoters
60%
Passives
20%
Detractors
20%
26-3060%20%20%
Promoters
40%
Passives
20%
Detractors
40%
31-3540%20%40%
Promoters
20%
Passives
40%
Detractors
40%
36-4020%40%40%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
66%
Passives
17%
Detractors
17%
46-5066%17%17%
Promoters
83%
Passives
17%
Detractors
0%
56-6083%17%0%
Promoters
80%
Passives
0%
Detractors
20%
61-6580%0%20%
Promoters
33%
Passives
0%
Detractors
67%
66+33%0%67%

Albertsons Companies NPS by Usage

Albertsons Companies's NPS was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Albertsons Companies.
-100
-50
0
50
100
Less than 1 Year
20
Less than 1 Year20
1 to 2 Years
0
1 to 2 Years0
2 to 5 Years
17
2 to 5 Years17
5 to 10 Years
37
5 to 10 Years37
Over 10 Years
25
Over 10 Years25

Albertsons Companies NPS vs. Competitors

Compared to its competitors, Albertsons Companies's NPS is rated right above Walmart, and is preceded by Eurofins Scientific.

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Albertsons Companies' Logo
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H E B's Logo
Eurofins Scientific's Logo
Walmart's Logo
Kroger's Logo
Giant Eagle's Logo
Smart & Final's Logo
Weis Markets' Logo
Stop & Shop's Logo

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Albertsons Companies NPS vs Companies in Retail

In the Retail industry, Albertsons Companies's NPS is rated right below Bath & Body Works.

Unlock Albertsons Companies NPS vs. Companies in Retail Data

Albertsons Companies' Logo
VS
Costco's Logo
REI's Logo
Trader Joe's' Logo
Amazon's Logo
American Eagle Outfitters' Logo
Target's Logo
Chipotle's Logo
Bath & Body Works' Logo

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Albertsons Companies Customer Reviews

Out of the 11 Albertsons Companies customer reviews 7 were positive and 4 were constructive. Albertsons Companies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Convenience and quality products at a reasonable price
Review from Male / Other / 31-35
What can this brand most improve?
Provide better customer service to customers.
Review from Male / Caucasian / 66+
What can this brand most improve?
Shorter lines at checkout. Need more checkers.
Review from Male / Caucasian / 61-65
What do you value most about this brand?
Quality products and that's very important
Review from Dallas, TX / Male / Caucasian / 46-50
What do you value most about this brand?
choices of produce and products
Review from Male / Caucasian / 61-65

Albertsons Companies Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Albertsons Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72
72%
28
28%
Albertsons Companies Customer Loyalty

Albertsons Companies Customer Loyalty Score by Gender

Male customers rated Albertsons Companies's Customer Loyalty score 13% higher than Female customers.

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Male
83%
Yes
Female
70%
Yes

Albertsons Companies Customer Loyalty Score by Ethnicity

Albertsons Companies's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Albertsons Companies.
76
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
78
out of 100
Other

Albertsons Companies Customer Loyalty Score by Age

Albertsons Companies's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
64%
18-2564%
26-30
46%
26-3046%
31-35
100%
31-35100%
36-40
82%
36-4082%
41-45
82%
41-4582%
46-50
100%
46-50100%
56-60
70%
56-6070%
61-65
82%
61-6582%
66+
70%
66+70%

Albertsons Companies Customer Loyalty Score by Usage

Albertsons Companies's Customer Loyalty score was rated the highest by customers who have used Albertsons Companies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
28%
1 to 2 Years
87%
2 to 5 Years
70%
5 to 10 Years
84%
Over 10 Years
74%

Albertsons Companies Customer Loyalty Score by Industry

Albertsons Companies's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Fashion and Beauty industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
74%
Accounting
64%
Aerospace and Aviation
70%
Fashion and Beauty
55%
Arts and Entertainment
70%
Consumer Services
70%
Retail
70%

Albertsons Companies Customer Loyalty vs. Competitors

Compared to its competitors, Albertsons Companies's Customer Loyalty score is rated right below Walmart.

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Albertsons Companies' Logo
VS
H E B's Logo
Stop & Shop's Logo
Kroger's Logo
Giant Eagle's Logo
Smart & Final's Logo
Weis Markets' Logo
Eurofins Scientific's Logo
Walmart's Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, Albertsons Companies's Customer Loyalty score is rated right below Chipotle.

Unlock Albertsons Companies Customer Loyalty vs. Companies in Retail Data

Albertsons Companies' Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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Albertsons Companies Product Quality

4/5

Albertsons Companies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Albertsons Companies Product Information

Albertsons Companies’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Albertsons Companies's product the highest. Reviewers from the Aerospace and Aviation industry rated Albertsons Companies the lowest at 2.6.

Website
http://www.albertsons.com
Company Size
10,000+ Employees

Industry

Retail

Quick Insights into Albertsons Companies Product Quality

Albertsons Companies's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Albertsons Companies Product Quality the Highest

Consumer Services
4.6
Other
4.5
18-25
4.4

Ranked Albertsons Companies Product Quality the Lowest

1 to 2 Years
3.3
66+
2.6
Aerospace and Aviation
2.6

Albertsons Companies Product Quality Score by Gender

Female customers rated Albertsons Companies's Product Quality score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Albertsons Companies Product Quality Score by Ethnicity

Albertsons Companies's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
4.5
Other4.5

Albertsons Companies Product Quality Score by Age

Albertsons Companies's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.1
26-304.1
31-35
3.1
31-353.1
36-40
3.7
36-403.7
41-45
4.4
41-454.4
46-50
4.3
46-504.3
56-60
4.4
56-604.4
61-65
4.3
61-654.3
66+
2.6
66+2.6

Albertsons Companies Product Quality Score by Usage

Albertsons Companies's Product Quality score was rated the highest by customers who have used Albertsons Companies's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.3
2 to 5 Years
3.9
5 to 10 Years
3.7
Over 10 Years
4.2

Albertsons Companies Product Quality Score by Industry

Albertsons Companies's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.9
Accounting
3.8
Aerospace and Aviation
2.6
Fashion and Beauty
4.2
Arts and Entertainment
3.8
Consumer Services
4.6
Retail
3.5

Albertsons Companies Product Quality vs. Competitors

Compared to its competitors, Albertsons Companies's Product Quality score is rated right above Eurofins Scientific, and is preceded by H E B.

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Albertsons Companies' Logo
VS
H E B's Logo
Eurofins Scientific's Logo
Walmart's Logo
Kroger's Logo
Smart & Final's Logo
Giant Eagle's Logo
Weis Markets' Logo
Stop & Shop's Logo

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Product Quality for Other Retail Brands

In the Retail industry, Albertsons Companies's Product Quality score is rated right below Bath & Body Works.

COMPANYProduct Quality Score
Costco4.4/5
REI4.4/5
Target4.3/5
Trader Joe's4.3/5
Chipotle4.3/5
Amazon4.3/5
American Eagle Outfitters4.2/5
Bath & Body Works4.2/5
Albertsons Companies4/5

Unlock Albertsons Companies Product Quality vs. Companies in Retail Data

Albertsons Companies' Logo
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REI's Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Albertsons Companies Pricing

Albertsons Companies ROI & Value For Money

3.7/5

Albertsons Companies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Albertsons Companies Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Consumer Services industry think that they had the lowest ROI from Albertsons Companies.

Quick Insights into Albertsons Companies ROI

Albertsons Companies's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.

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Ranked Albertsons Companies ROI the Highest

26-30
4.5
Fashion and Beauty
4.4
5 to 10 Years
4.1

Ranked Albertsons Companies ROI the Lowest

1 to 2 Years
3.1
Retail
3.1
66+
2.1

Albertsons Companies ROI Score by Gender

Female customers rated Albertsons Companies's ROI score 0.4 stars higher than Male customers.

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Male

3.5/5

Female

3.9/5

Albertsons Companies ROI Score by Ethnicity

Albertsons Companies's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
3.7
Other3.7

Albertsons Companies ROI Score by Age

Albertsons Companies's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Albertsons Companies.
0
1
2
3
4
5
18-25
3
18-253
26-30
4.5
26-304.5
31-35
3.5
31-353.5
36-40
3.7
36-403.7
41-45
4.3
41-454.3
46-50
3.6
46-503.6
56-60
4.3
56-604.3
61-65
4.4
61-654.4
66+
2.1
66+2.1

Albertsons Companies ROI Score by Usage

Albertsons Companies's ROI score was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.1
2 to 5 Years
3.3
5 to 10 Years
4.1
Over 10 Years
3.6

Albertsons Companies ROI Score by Industry

Albertsons Companies's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Retail industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.5
Accounting
4.2
Aerospace and Aviation
3.6
Fashion and Beauty
4.4
Arts and Entertainment
4.1
Consumer Services
3.1
Retail
3.1

Albertsons Companies Pricing vs. Competitors

Compared to its competitors, Albertsons Companies's ROI score is rated right above Walmart, and is preceded by Eurofins Scientific.

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Albertsons Companies' Logo
VS
H E B's Logo
Eurofins Scientific's Logo
Walmart's Logo
Kroger's Logo
Smart & Final's Logo
Giant Eagle's Logo
Weis Markets' Logo
Stop & Shop's Logo

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ROI for Other Retail Brands

In the Retail industry, Albertsons Companies's ROI score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

Unlock Albertsons Companies ROI vs. Companies in Retail Data

Albertsons Companies' Logo
VS
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
REI's Logo
Target's Logo
Chipotle's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Albertsons Companies Customer Satisfaction (CSAT)

Albertsons Companies Customer Satisfaction (CSAT) Score

84 / 100

Albertsons Companies has an overall Customer Satisfaction score of 84 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied43%
Satisfied41%
Neither Satisfied nor Dissatisfied10%
Dissatisfied1%
Very Dissatisfied5%
Very Satisfied
43%
Satisfied
41%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
1%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Albertsons Companies Customer Satisfaction

Albertsons Companies's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked Albertsons Companies Customer Satisfaction the Highest

18-25
100%
African American/Black
100%
Less than 1 Year
100%

Ranked Albertsons Companies Customer Satisfaction the Lowest

Male
80%
2 to 5 Years
75%
66+
34%

Albertsons Companies Customer Satisfaction Score by Gender

Female customers rated Albertsons Companies's Customer Satisfaction score 13 points higher than Male customers.

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80 / 100
Male
Very Satisfied
33%
Satisfied
47%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
93 / 100
Female
Very Satisfied
40%
Satisfied
53%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%

Albertsons Companies Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 81% according to Caucasian users and customers.

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81 / 100
Very Satisfied50%
Satisfied31%
Neither Satisfied nor Dissatisfied13%
Dissatisfied0%
Very Dissatisfied6%
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
6%

CSAT according to African American/Black

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100
Very Satisfied33%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100
Very Satisfied17%
Satisfied67%
Neither Satisfied nor Dissatisfied16%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Albertsons Companies' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albertsons Companies.
100 / 100
Very Satisfied0%
Satisfied100%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Albertsons Companies Customer Satisfaction Score by Age

Albertsons Companies's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
75%
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
31-3575%
36-40 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
46-50 CSAT Score
100%
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
46-50100%
56-60 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%
61-65 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
61-6575%
66+ CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
66+34%

Albertsons Companies Customer Satisfaction Score by Usage

Albertsons Companies's Customer Satisfaction score was rated the highest by customers who have used Albertsons Companies's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
100
2 to 5 Years
75
5 to 10 Years
88
Over 10 Years
92

Albertsons Companies Customer Satisfaction Score by Industry

Albertsons Companies's Customer Satisfaction score was rated 80 points by Tech industry customers.

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Tech
80

Albertsons Companies Customer Satisfaction vs. Competitors

Compared to its competitors, Albertsons Companies's Customer Satisfaction score is rated right above Walmart, and is preceded by H E B.

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Albertsons Companies' Logo
VS
H E B's Logo
Walmart's Logo
Kroger's Logo
Smart & Final's Logo
Eurofins Scientific's Logo
Giant Eagle's Logo
Weis Markets' Logo
Stop & Shop's Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Albertsons Companies's Customer Satisfaction score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

Unlock Albertsons Companies Customer Satisfaction vs. Companies in Retail Data

Albertsons Companies' Logo
VS
Costco's Logo
Amazon's Logo
Target's Logo
Trader Joe's' Logo
REI's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Chipotle's Logo

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Albertsons Companies Customer Service

3.9/5

Albertsons Companies has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Albertsons Companies's Customer Service

Address

250 Parkcenter Blvd., Boise, ID 83706


Website

http://www.albertsons.com


Phone Number

208-395-6200

Quick Insights into Albertsons Companies Customer Service

Albertsons Companies's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

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Ranked Albertsons Companies Customer Service the Highest

41-45
4.8
Fashion and Beauty
4.4
5 to 10 Years
4.3

Ranked Albertsons Companies Customer Service the Lowest

1 to 2 Years
3.3
Aerospace and Aviation
3.1
66+
2.6

Albertsons Companies Customer Service Score by Gender

Female customers rated Albertsons Companies's Customer Service score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

Albertsons Companies Customer Service Score by Ethnicity

Albertsons Companies's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
4.2
Caucasian4.2
African American/Black
4
African American/Black4
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
3.9
Other3.9

Albertsons Companies Customer Service Score by Age

Albertsons Companies's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.9
18-253.9
26-30
4.5
26-304.5
31-35
2.9
31-352.9
36-40
3.8
36-403.8
41-45
4.8
41-454.8
46-50
4.1
46-504.1
56-60
4.7
56-604.7
61-65
4.4
61-654.4
66+
2.6
66+2.6

Albertsons Companies Customer Service Score by Usage

Albertsons Companies's Customer Service score was rated the highest by customers who have used Albertsons Companies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
4
1 to 2 Years
3.3
2 to 5 Years
3.9
5 to 10 Years
4.3
Over 10 Years
4

Albertsons Companies Customer Service Score by Industry

Albertsons Companies's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.5
Accounting
4.3
Aerospace and Aviation
3.1
Fashion and Beauty
4.4
Arts and Entertainment
4
Consumer Services
4.1
Retail
3.3

Albertsons Companies Customer Service vs. Competitors

Compared to its competitors, Albertsons Companies's Customer Service score is rated right above Walmart, and is preceded by Eurofins Scientific.

COMPANYCustomer Service Score
H E B4.4/5
Eurofins Scientific4/5
Albertsons Companies3.9/5
Walmart3.5/5
Kroger3.4/5
Smart & Final3.4/5
Giant Eagle3.3/5
Weis Markets2.9/5
Stop & Shop2.1/5

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Albertsons Companies' Logo
VS
H E B's Logo
Eurofins Scientific's Logo
Walmart's Logo
Kroger's Logo
Smart & Final's Logo
Giant Eagle's Logo
Weis Markets' Logo
Stop & Shop's Logo

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Customer Service for Other Retail Brands

In the Retail industry, Albertsons Companies's Customer Service score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANYCustomer Service Score
REI4.4/5
Costco4.3/5
Trader Joe's4.3/5
Amazon4.2/5
Chipotle4.2/5
Target4.2/5
American Eagle Outfitters4.1/5
Albertsons Companies3.9/5
Bath & Body Works3.9/5

Unlock Albertsons Companies Customer Service vs. Companies in Retail Data

Albertsons Companies' Logo
VS
REI's Logo
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
Chipotle's Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Albertsons Companies as an Employer

3.1/5

Albertsons Companies has a 3.1/5 stars for its overall company culture rated by their employees

  Albertsons Companies CEO
bottom
35%
CEO of Albertsons Companies

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Albertsons Companies scored a 20 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Albertsons Companies would recommend the brand to a friend. ENPS measures how likely Albertsons Companies employees would recommend working at Albertsons Companies to a friend.

Net Promoter Score

20
NPS Score
51%Promoters
18%Passive
31%Detractors

Employee Net Promoter Score

-12
eNPS Score
33%Promoters
22%Passive
45%Detractors

Global Ranking Snapshot

Albertsons Companies is ranked #197 in the Global Top 100 Brands. It ranks just behind Dow Chemical Company and just ahead of UnitedHealth Group.

RANKCOMPANYCEOINDUSTRY
195
Paychex  Paychex CEO
Martin Mucci
Business and Consumer Services
196
Dow Chemical Company   Dow Chemical Company  CEO
Jim Fitterling
Energy and Manufacturing
197
Albertsons Companies  Albertsons Companies CEO
Vivek Sankaran
Retail
198
UnitedHealth Group  UnitedHealth Group CEO
Andrew Witty
Health and Wellness
199
Morgan Stanley  Morgan Stanley CEO
James Gorman
Banking and Financial Services
200
Edward Jones  Edward Jones CEO
Penny Pennington
Banking and Financial Services
201
Sherwin-Williams  Sherwin-Williams CEO
John Morikis
Retail

Retail Ranking Snapshot

Albertsons Companies is ranked #31 in the Retail Industry. It ranks just behind Skechers U.S.A. and just ahead of Sherwin-Williams.

RANKCOMPANYLocation
29
Chewy
Dania, FL
30
Skechers U.S.A.
Manhattan Beach, CA
31
Albertsons Companies
Boise, ID
32
Sherwin-Williams
Cleveland, OH
33
Zappos
Las Vegas, NV
34
PetSmart
Phoenix, AZ
35
H&M
Secaucus, NJ