-5
NPS
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Giant Eagle is ranked #56 in Food and Beverages Brands
Giant Eagle is ranked #56 in Food and Beverages Brands
About Giant Eagle's Brand
Giant Eagle is a national supermarket chain with some of their own brands of products. Giant Eagle’s brand is ranked #691 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Giant Eagle. When compared to other organizations within the Food and Beverages industry, Giant Eagle is ranked #56. Among its major competitors, Giant Eagle is ranked in 6th place for NPS while Costco is 1st, and Tesco Corporation is 2nd. Overall, Giant Eagle has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
Giant Eagle Ranking
- #691 in Global Best Brands
- #56 in Food and Beverages
- #4 / 4 of its competitors
Giant Eagle NPS
Giant Eagle's Net Promoter Score (NPS) is a -5 with 40% Promoters, 15% Passives, and 45% Detractors. Net Promoter Score tracks whether Giant Eagle's customers would recommend using the product based on a scale of -100 to 100.
Giant Eagle Overall NPS
| 40% | Promoters |
|---|---|
| 15% | Passives |
| 45% | Detractors |
Giant Eagle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -4 | Oct 2024 | -4 |
Nov 2024 -4 | Nov 2024 | -4 |
Dec 2024 -4 | Dec 2024 | -4 |
Jan 2025 -5 | Jan 2025 | -5 |
Mar 2025 -4 | Mar 2025 | -4 |
Apr 2025 -4 | Apr 2025 | -4 |
May 2025 -4 | May 2025 | -4 |
Jun 2025 -4 | Jun 2025 | -4 |
Jul 2025 -4 | Jul 2025 | -4 |
Sep 2025 -6 | Sep 2025 | -6 |
Oct 2025 -6 | Oct 2025 | -6 |
Nov 2025 -7 | Nov 2025 | -7 |
How Other Brands Compare
Giant Eagle is ranked #4 for NPS among its competitors. Costco and Target come in first and second, with Walmart coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Giant Eagle NPS by Gender
Male customers rated Giant Eagle's NPS 13 points higher than Female customers.
Male
-8
Giant Eagle's NPS was rated -8 by Male customers on Comparably.
36%
Promoters
20%
Passives
44%
Detractors
Female
-21
Giant Eagle's NPS was rated -21 by Female customers on Comparably.
35%
Promoters
9%
Passives
56%
Detractors
Giant Eagle NPS by Ethnicity
Giant Eagle's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -24 | Caucasian | -24 |
African American/Black -46 | African American/Black | -46 |
Other -23 | Other | -23 |
Giant Eagle NPS by Age
Giant Eagle's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Giant Eagle NPS by Usage
Giant Eagle's NPS was rated the highest by customers who have used Giant Eagle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years -63 | 2 to 5 Years | -63 |
5 to 10 Years 8 | 5 to 10 Years | 8 |
Over 10 Years -28 | Over 10 Years | -28 |
Giant Eagle NPS vs. Competitors
Compared to its competitors, Giant Eagle's NPS is rated right above Brookshire Grocery Company, and is preceded by Walmart.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 50 |
 | Tesco Corporation | 50 |
 | Target | 36 |
 | WinCo | 25 |
 | Walmart | 7 |
 | Giant Eagle | -5 |
 | Brookshire Grocery Company | -14 |
 | Safeway | -41 |
Giant Eagle NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Giant Eagle's NPS is rated right below McDonald's.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
 | Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
 | McDonald's | 19 |
| Giant Eagle | -5 |
Giant Eagle Customer Reviews
Out of the 22 Giant Eagle customer reviews 9 were positive and 13 were constructive. Giant Eagle customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Giant Eagle Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Giant Eagle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Giant Eagle Customer Loyalty Score by Gender
Female customers rated Giant Eagle's Customer Loyalty score 5% higher than Male customers.
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Male
77%
Yes
Female
82%
Yes
Giant Eagle Customer Loyalty Score by Ethnicity
Giant Eagle's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Giant Eagle.
78
out of 100
Caucasian
75
out of 100
African American/Black
79
out of 100
Other
Giant Eagle Customer Loyalty Score by Age
Giant Eagle's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 87% | 26-30 | 87% |
31-35 74% | 31-35 | 74% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
46-50 61% | 46-50 | 61% |
51-55 74% | 51-55 | 74% |
56-60 88% | 56-60 | 88% |
61-65 80% | 61-65 | 80% |
66+ 75% | 66+ | 75% |
Giant Eagle Customer Loyalty Score by Usage
Giant Eagle's Customer Loyalty score was rated the highest by customers who have used Giant Eagle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Giant Eagle Customer Loyalty Score by Industry
Giant Eagle's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.
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Giant Eagle Customer Loyalty vs. Competitors
Compared to its competitors, Giant Eagle's Customer Loyalty score is rated right below Walmart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tesco Corporation | 100% |
| Costco | 89% |
| WinCo | 84% |
| Target | 82% |
| Brookshire Grocery Company | 82% |
| Safeway | 80% |
| Walmart | 76% |
| Giant Eagle | 75% |
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Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Giant Eagle's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
| Giant Eagle | 75% |
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Giant Eagle Product Quality
3.2/5
Giant Eagle has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Giant Eagle Product Information
Giant Eagle’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Giant Eagle's product the highest. Reviewers from the Chemicals industry rated Giant Eagle the lowest at 3.1.
- Website
- http://jobs.gianteagle.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Marketplaces
Quick Insights into Giant Eagle Product Quality
Giant Eagle's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked Giant Eagle Product Quality the Highest
Ranked Giant Eagle Product Quality the Lowest
Giant Eagle Product Quality Score by Gender
Male customers rated Giant Eagle's Product Quality score 0.3 stars higher than Female customers.
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Male
3.4/5
Female
3.1/5
Giant Eagle Product Quality Score by Ethnicity
Giant Eagle's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3 | African American/Black | 3 |
Other 3.1 | Other | 3.1 |
Giant Eagle Product Quality Score by Age
Giant Eagle's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.8 | 66+ | 2.8 |
Giant Eagle Product Quality Score by Usage
Giant Eagle's Product Quality score was rated the highest by customers who have used Giant Eagle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Eagle Product Quality Score by Industry
Giant Eagle's Product Quality score was rated the highest by Education industry customers, and the lowest by Energy and Manufacturing industry customers.
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Giant Eagle Product Quality vs. Competitors
Compared to its competitors, Giant Eagle's Product Quality score is rated right above Brookshire Grocery Company, and is preceded by Walmart.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Target | 4.1/5 |
| Tesco Corporation | 4/5 |
| WinCo | 3.6/5 |
| Walmart | 3.5/5 |
| Giant Eagle | 3.2/5 |
| Brookshire Grocery Company | 2.9/5 |
| Safeway | 2.5/5 |
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Giant Eagle's Product Quality score is rated right below McDonald's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| McDonald's | 3.7/5 |
| Giant Eagle | 3.2/5 |
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Giant Eagle Pricing
Giant Eagle ROI & Value For Money
2.8/5
Giant Eagle has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Giant Eagle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Accounting industry think that they had the lowest ROI from Giant Eagle.
Quick Insights into Giant Eagle ROI
Giant Eagle's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Giant Eagle ROI the Highest
Ranked Giant Eagle ROI the Lowest
Giant Eagle ROI Score by Gender
Male customers rated Giant Eagle's ROI score 0.4 stars higher than Female customers.
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Male
2.9/5
Female
2.5/5
Giant Eagle ROI Score by Ethnicity
Giant Eagle's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 2.7 | Other | 2.7 |
Giant Eagle ROI Score by Age
Giant Eagle's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3.1 | 56-60 | 3.1 |
61-65 2 | 61-65 | 2 |
66+ 2.1 | 66+ | 2.1 |
Giant Eagle ROI Score by Usage
Giant Eagle's ROI score was rated the highest by customers who have used Giant Eagle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Eagle ROI Score by Industry
Giant Eagle's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Government and Public Policy industry customers.
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Giant Eagle Pricing vs. Competitors
Compared to its competitors, Giant Eagle's ROI score is rated right above Tesco Corporation, and is preceded by Brookshire Grocery Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Target | 3.9/5 |
| WinCo | 3.8/5 |
| Walmart | 3.5/5 |
| Brookshire Grocery Company | 2.9/5 |
| Giant Eagle | 2.8/5 |
| Tesco Corporation | 2.5/5 |
| Safeway | 2.3/5 |
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Giant Eagle's ROI score is rated right below McDonald's.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| The Coca-Cola Company | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
| Giant Eagle | 2.8/5 |
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Giant Eagle Customer Satisfaction (CSAT)
Giant Eagle Customer Satisfaction (CSAT) Score
49 / 100
Giant Eagle has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
26%
Satisfied
23%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Giant Eagle Customer Satisfaction
Giant Eagle's Customer Satisfaction score was rated highest by customers who have used Giant Eagle's products/services for 1 to 2 Years, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Giant Eagle Customer Satisfaction the Highest
Ranked Giant Eagle Customer Satisfaction the Lowest
Giant Eagle Customer Satisfaction Score by Gender
Male customers rated Giant Eagle's Customer Satisfaction score 9 points higher than Female customers.
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52 / 100
MaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 6% | |
Very Dissatisfied | 26% |
43 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 15% | |
Very Dissatisfied | 23% |
Giant Eagle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Giant Eagle's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
29%
Satisfied
19%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
7%
Very Dissatisfied
26%
CSAT according to African American/Black
Giant Eagle's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
30%
CSAT according to Other
Giant Eagle's Customer Satisfaction (CSAT) score was rated 36% according to Other users and customers.
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36 / 100
Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
28%
Giant Eagle Customer Satisfaction Score by Age
Giant Eagle's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 27% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 33% |
Giant Eagle Customer Satisfaction Score by Usage
Giant Eagle's Customer Satisfaction score was rated the highest by customers who have used Giant Eagle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Eagle Customer Satisfaction Score by Industry
Giant Eagle's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Business and Consumer Services industry customers.
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"title": "Giant Eagle Customer Satisfaction Score by Industry",
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"bars": [
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}Giant Eagle Customer Satisfaction vs. Competitors
Compared to its competitors, Giant Eagle's Customer Satisfaction score is rated right above Brookshire Grocery Company, and is preceded by Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tesco Corporation | 100% |
| Costco | 84% |
| Target | 79% |
| WinCo | 68% |
| Walmart | 66% |
| Giant Eagle | 49% |
| Brookshire Grocery Company | 40% |
| Safeway | 33% |
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Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Giant Eagle's Customer Satisfaction score is rated right below McDonald's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Mars | 74% |
| McDonald's | 72% |
| Giant Eagle | 49% |
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Giant Eagle Customer Service
3.2/5
Giant Eagle has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Giant Eagle's Customer Service
Address
1705 South Braddock Avenue, Pittsburgh, PA
Website
http://jobs.gianteagle.com/
Phone Number
7247727471
Quick Insights into Giant Eagle Customer Service
Giant Eagle's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Giant Eagle Customer Service the Highest
Ranked Giant Eagle Customer Service the Lowest
Giant Eagle Customer Service Score by Gender
Male customers rated Giant Eagle's Customer Service score 0.3 stars higher than Female customers.
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Male
3.2/5
Female
2.9/5
Giant Eagle Customer Service Score by Ethnicity
Giant Eagle's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 2.4 | Other | 2.4 |
Giant Eagle Customer Service Score by Age
Giant Eagle's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3 | 56-60 | 3 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.4 | 66+ | 2.4 |
Giant Eagle Customer Service Score by Usage
Giant Eagle's Customer Service score was rated the highest by customers who have used Giant Eagle's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Giant Eagle Customer Service Score by Industry
Giant Eagle's Customer Service score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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Giant Eagle Customer Service vs. Competitors
Compared to its competitors, Giant Eagle's Customer Service score is rated right above Brookshire Grocery Company, and is preceded by Walmart.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Target | 4/5 |
| WinCo | 3.5/5 |
| Walmart | 3.3/5 |
| Giant Eagle | 3.2/5 |
| Brookshire Grocery Company | 2.8/5 |
| Tesco Corporation | 2.5/5 |
| Safeway | 2.3/5 |
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Giant Eagle's Customer Service score is rated right below McDonald's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| McDonald's | 3.6/5 |
| Giant Eagle | 3.2/5 |
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Giant Eagle as an Employer
2.7/5
Giant Eagle has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Giant Eagle scored a -5 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Giant Eagle would recommend the brand to a friend. ENPS measures how likely Giant Eagle employees would recommend working at Giant Eagle to a friend.
Net Promoter Score
-5
NPS Score
| 40% | Promoters |
|---|---|
| 15% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 24% | Promoters |
|---|---|
| 19% | Passive |
| 57% | Detractors |
Global Ranking Snapshot
Giant Eagle is ranked #691 in the Global Top 100 Brands. It ranks just behind Vox Media, Inc. and just ahead of Scripps Health.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
689 |  | NBCUniversal |  | Stephen Burke | Media and Entertainment |
690 |  | Vox Media, Inc. |  | Jim Bankoff | Media and Entertainment |
691 | | Giant Eagle | | Laura Karet | Food and Beverages |
692 |  | Scripps Health |  | Chris Gorder | Health and Wellness |
693 |  | PNC |  | William Demchak | Banking and Financial Services |
694 |  | Willis Towers Watson |  | John Haley | Banking and Financial Services |
695 |  | Robert Half |  | Harold Messmer | Business and Consumer Services |
Food and Beverages Ranking Snapshot
Giant Eagle is ranked #56 in the Food and Beverages Industry. It ranks just behind Blue Bottle Coffee and just ahead of Pressed Juicery.
| RANK | COMPANY | Location | |
|---|---|---|---|
54 |  | Philz Coffee | San Francisco, CA |
55 |  | Blue Bottle Coffee | Oakland, CA |
56 | | Giant Eagle | Pittsburgh, PA |
57 |  | Pressed Juicery | Los Angeles, CA |
58 |  | Blue Bell Ice Cream | Brenham, TX |
59 |  | Braum's | |
60 |  | Chicken Salad Chick | Auburn, AL |
