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Philz Coffee is

Ranked

#101

Retail Brands

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Philz Coffee

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Philz Coffee

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Philz Coffee is ranked #101 in Retail Brands

About Philz Coffee's Brand

Philz Coffee is a coffee retailer with locations mostly in the SF Bay Area. Philz Coffee’s brand is ranked #649 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Philz Coffee. When compared to other organizations within the Retail industry, Philz Coffee is ranked #101. Among its major competitors, Philz Coffee is ranked in 1st place for NPS while Bulletproof is 2nd, and Blue Bottle Coffee is 3rd.Their current valuation is $250.00M

Brand at a Glance

81%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

Philz Coffee Ranking

^#649 in Global Best Brands
^#101 in Retail
^#1 / 4 of its competitors

Philz Coffee NPS

Philz Coffee's Net Promoter Score (NPS) is a 51 with 67% Promoters, 17% Passives, and 16% Detractors. Net Promoter Score tracks whether Philz Coffee's customers would recommend using the product based on a scale of -100 to 100.

Philz Coffee Overall NPS

NPS

67%	Promoters
17%	Passives
16%	Detractors

Philz Coffee NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 47	Dec 2023	47
Jan 2024 47	Jan 2024	47
Feb 2024 49	Feb 2024	49
Mar 2024 49	Mar 2024	49
Jul 2024 50	Jul 2024	50
Aug 2024 49	Aug 2024	49
Sep 2024 49	Sep 2024	49
Oct 2024 49	Oct 2024	49
Jan 2025 50	Jan 2025	50
Feb 2025 49	Feb 2025	49
Nov 2025 49	Nov 2025	49
Dec 2025 51	Dec 2025	51

How Other Brands Compare

Philz Coffee is ranked first for NPS among its competitors. Blue Bottle Coffee and Starbucks come in second and third, with ezCater coming in at #4. Among those competitors, it is the most valued company behind Starbucks.

	Philz Coffee	Starbucks	Blue Bottle Coffee	ezCater
Global Ranking	#649	#33	#679	#-
NPS	51	30	35	15
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$250.00M	$128.77B	-	$1.25B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Philz Coffee NPS by Gender

Female customers rated Philz Coffee's NPS 48 points higher than Male customers.

Male

Philz Coffee's NPS was rated 10 by Male customers on Comparably.

50%

Promoters

10%

Passives

40%

Detractors

Female

Philz Coffee's NPS was rated 58 by Female customers on Comparably.

75%

Promoters

Passives

17%

Detractors

Philz Coffee NPS by Ethnicity

Philz Coffee's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 42	Caucasian	42
Other 0	Other	0

Philz Coffee NPS by Age

Philz Coffee's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

15%

14%

26-30

57%

14%

29%

56-60

67%

33%

Philz Coffee NPS by Usage

Philz Coffee's NPS was rated the highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 37	1 to 2 Years	37
2 to 5 Years 45	2 to 5 Years	45
5 to 10 Years 100	5 to 10 Years	100

Philz Coffee NPS vs. Competitors

Compared to its competitors, Philz Coffee's NPS is rated right above Bulletproof.

COMPANY		NPS Score
	Philz Coffee	51
	Bulletproof	50
	Blue Bottle Coffee	35
	Starbucks	30
	Peet's Coffee & Tea	28
	ezCater	15
	Stumptown Coffee Roasters	14
	A.G. Barr	N/A
	Finsbury Food Group	N/A

Philz Coffee NPS vs Companies in Retail

In the Retail industry, Philz Coffee's NPS is rated right above Costco, and is preceded by REI.

COMPANY		NPS Score
	REI	53
	Philz Coffee	51
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16

Philz Coffee Customer Reviews

Out of the 8 Philz Coffee customer reviews 6 were positive and 2 were constructive. Philz Coffee customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Philz Coffee Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Philz Coffee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Philz Coffee Customer Loyalty Score by Gender

Female customers rated Philz Coffee's Customer Loyalty score 18% higher than Male customers.

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Male

82%

Yes

Female

100%

Yes

Philz Coffee Customer Loyalty Score by Ethnicity

Philz Coffee's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Other

Philz Coffee Customer Loyalty Score by Age

Philz Coffee's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 87%	18-25	87%
26-30 61%	26-30	61%
56-60 100%	56-60	100%

Philz Coffee Customer Loyalty Score by Usage

Philz Coffee's Customer Loyalty score was rated the highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	66%
2 to 5 Years	90%
5 to 10 Years	100%

Philz Coffee Customer Loyalty Score by Industry

Philz Coffee's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	100%
Fashion and Beauty	70%
Business and Consumer Services	100%
Education	70%

Philz Coffee Customer Loyalty vs. Competitors

Compared to its competitors, Philz Coffee's Customer Loyalty score is rated right above Starbucks.

COMPANY		Customer Loyalty Score
	Philz Coffee	81%
	Starbucks	78%
	ezCater	78%
	Peet's Coffee & Tea	75%
	Blue Bottle Coffee	73%
	Bulletproof	68%
	Stumptown Coffee Roasters	62%
	A.G. Barr	N/A
	Finsbury Food Group	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Philz Coffee's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Philz Coffee	81%
	Chipotle	76%

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Philz Coffee Product Quality

4.1/5

Philz Coffee has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Philz Coffee Product Information

Philz Coffee’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Philz Coffee's product the highest. Reviewers from the Tech industry rated Philz Coffee the lowest at 3.5.

Website: http://philzcoffee.com

Company Size: 1,001-5,000 Employees

Industry

Ecommerce and Marketplaces

Food and Beverages

Marketplaces

Quick Insights into Philz Coffee Product Quality

Philz Coffee's Product Quality score was rated highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and rated lowest by Other customers.

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Ranked Philz Coffee Product Quality the Highest

5 to 10 Years	5
Business and Consumer Services	5
Female	4.3

Ranked Philz Coffee Product Quality the Lowest

Male	3.5
Tech	3.5
Other	3.2

Philz Coffee Product Quality Score by Gender

Female customers rated Philz Coffee's Product Quality score 0.8 stars higher than Male customers.

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Male

3.5/5

Female

4.3/5

Philz Coffee Product Quality Score by Ethnicity

Philz Coffee's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Other 3.2	Other	3.2

Philz Coffee Product Quality Score by Age

Philz Coffee's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.7	26-30	3.7
56-60 3.5	56-60	3.5

Philz Coffee Product Quality Score by Usage

Philz Coffee's Product Quality score was rated the highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.7
2 to 5 Years	4
5 to 10 Years	5

Philz Coffee Product Quality Score by Industry

Philz Coffee's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	3.5
Fashion and Beauty	3.5
Business and Consumer Services	5
Education	4.6

Philz Coffee Product Quality vs. Competitors

Compared to its competitors, Philz Coffee's Product Quality score is rated right above Starbucks.

COMPANY		Product Quality Score
	Philz Coffee	4.1/5
	Starbucks	4.1/5
	Peet's Coffee & Tea	4.1/5
	Blue Bottle Coffee	4/5
	Stumptown Coffee Roasters	4/5
	Bulletproof	4/5
	ezCater	3.5/5
	A.G. Barr	N/A
	Finsbury Food Group	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Philz Coffee's Product Quality score is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Philz Coffee	4.1/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

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Philz Coffee Pricing

Philz Coffee ROI & Value For Money

3.7/5

Philz Coffee has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Philz Coffee Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from Philz Coffee.

Quick Insights into Philz Coffee ROI

Philz Coffee's ROI score was rated highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and rated lowest by Other customers.

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Ranked Philz Coffee ROI the Highest

5 to 10 Years	4.7
Education	4.6
18-25	3.8

Ranked Philz Coffee ROI the Lowest

Fashion and Beauty	3.1
56-60	3
Other	2.6

Philz Coffee ROI Score by Gender

Female customers rated Philz Coffee's ROI score 0.5 stars higher than Male customers.

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Male

3.3/5

Female

3.8/5

Philz Coffee ROI Score by Ethnicity

Philz Coffee's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Other 2.6	Other	2.6

Philz Coffee ROI Score by Age

Philz Coffee's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.3	26-30	3.3
56-60 3	56-60	3

Philz Coffee ROI Score by Usage

Philz Coffee's ROI score was rated the highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	3.4
2 to 5 Years	3.4
5 to 10 Years	4.7

Philz Coffee ROI Score by Industry

Philz Coffee's ROI score was rated the highest by Education industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.3
Fashion and Beauty	3.1
Business and Consumer Services	4.5
Education	4.6

Philz Coffee Pricing vs. Competitors

Compared to its competitors, Philz Coffee's ROI score is rated right above Starbucks, and is preceded by Bulletproof.

COMPANY		Pricing Score
	ezCater	4/5
	Peet's Coffee & Tea	3.9/5
	Stumptown Coffee Roasters	3.9/5
	Blue Bottle Coffee	3.8/5
	Bulletproof	3.8/5
	Philz Coffee	3.7/5
	Starbucks	3.6/5
	A.G. Barr	N/A
	Finsbury Food Group	N/A

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ROI for Other Retail Brands

In the Retail industry, Philz Coffee's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Philz Coffee	3.7/5
	Chipotle	3.5/5

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Philz Coffee Customer Satisfaction (CSAT)

Philz Coffee Customer Satisfaction (CSAT) Score

82 / 100

Philz Coffee has an overall Customer Satisfaction score of 82 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	51%
Satisfied	31%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	2%
Very Dissatisfied	16%

Very Satisfied

51%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Philz Coffee Customer Satisfaction

Philz Coffee's Customer Satisfaction score was rated highest by customers who have used Philz Coffee's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked Philz Coffee Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
Caucasian	71%

Ranked Philz Coffee Customer Satisfaction the Lowest

56-60	67%
2 to 5 Years	60%
Other	50%

Philz Coffee Customer Satisfaction Score by Gender

Philz Coffee's Customer Satisfaction score was rated 71 by both Female and Male customers on Comparably.

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71 / 100

Male

	Very Satisfied	57%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	29%

71 / 100

Female

	Very Satisfied	43%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	29%

Philz Coffee Customer Satisfaction Score by Ethnicity

Caucasian
71%
Other
50%

CSAT according to Caucasian

Philz Coffee's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.

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71 / 100

Very Satisfied	43%
Satisfied	28%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

43%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to Other

Philz Coffee's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

Philz Coffee Customer Satisfaction Score by Age

Philz Coffee's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

100%

26-30

75%

56-60

67%

Philz Coffee Customer Satisfaction Score by Usage

Philz Coffee's Customer Satisfaction score was rated the highest by customers who have used Philz Coffee's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	100
2 to 5 Years	60

Philz Coffee Customer Satisfaction Score by Industry

Philz Coffee's Customer Satisfaction score was rated 67 points by Tech industry customers.

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	"title": "Philz Coffee Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 67,
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Tech	67

Philz Coffee Customer Satisfaction vs. Competitors

Compared to its competitors, Philz Coffee's Customer Satisfaction score is rated right above Stumptown Coffee Roasters, and is preceded by Peet's Coffee & Tea.

COMPANY		Customer Satisfaction (CSAT) Score
	Bulletproof	100%
	Starbucks	84%
	Peet's Coffee & Tea	84%
	Philz Coffee	82%
	Stumptown Coffee Roasters	77%
	Blue Bottle Coffee	74%
	ezCater	68%
	A.G. Barr	0%
	Finsbury Food Group	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Philz Coffee's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Amazon.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	Philz Coffee	82%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

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Philz Coffee Customer Service

3.8/5

Philz Coffee has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Philz Coffee's Customer Service

Address

San Francisco, CA

Website

http://philzcoffee.com

Phone Number

415-834-5933

Quick Insights into Philz Coffee Customer Service

Philz Coffee's Customer Service score was rated highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and rated lowest by Other customers.

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Ranked Philz Coffee Customer Service the Highest

5 to 10 Years	5
Education	5
18-25	4

Ranked Philz Coffee Customer Service the Lowest

Tech	3.3
56-60	2.8
Other	2.7

Philz Coffee Customer Service Score by Gender

Female customers rated Philz Coffee's Customer Service score 0.4 stars higher than Male customers.

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Male

3.4/5

Female

3.8/5

Philz Coffee Customer Service Score by Ethnicity

Philz Coffee's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Other 2.7	Other	2.7

Philz Coffee Customer Service Score by Age

Philz Coffee's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.3	26-30	3.3
56-60 2.8	56-60	2.8

Philz Coffee Customer Service Score by Usage

Philz Coffee's Customer Service score was rated the highest by customers who have used Philz Coffee's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.4
2 to 5 Years	3.5
5 to 10 Years	5

Philz Coffee Customer Service Score by Industry

Philz Coffee's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.3
Fashion and Beauty	3.5
Business and Consumer Services	4.5
Education	5

Philz Coffee Customer Service vs. Competitors

Compared to its competitors, Philz Coffee's Customer Service score is rated right above ezCater, and is preceded by Bulletproof.

COMPANY		Customer Service Score
	Peet's Coffee & Tea	4.1/5
	Starbucks	4.1/5
	Stumptown Coffee Roasters	4.1/5
	Blue Bottle Coffee	3.9/5
	Bulletproof	3.9/5
	Philz Coffee	3.8/5
	ezCater	3.8/5
	A.G. Barr	N/A
	Finsbury Food Group	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Philz Coffee's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Philz Coffee	3.8/5
	Chipotle	3.6/5

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Philz Coffee as an Employer

3.5/5

Philz Coffee has a 3.5/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Philz Coffee

Jacob Jaber

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Philz Coffee scored a 51 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Philz Coffee would recommend the brand to a friend. ENPS measures how likely Philz Coffee employees would recommend working at Philz Coffee to a friend.

Net Promoter Score

NPS Score

67%	Promoters
17%	Passive
16%	Detractors

Employee Net Promoter Score

-22

eNPS Score

29%	Promoters
20%	Passive
51%	Detractors

Global Ranking Snapshot

Philz Coffee is ranked #649 in the Global Top 100 Brands. It ranks just behind Boxed and just ahead of LegalZoom.

RANK			INDUSTRY
647	MasterClass	David Rogier	Media and Entertainment
648	Boxed	Chieh Huang	Retail
649	Philz Coffee	Jacob Jaber	Retail
650	LegalZoom	Jeff Stibel	Tech
651	Tommy Bahama	Douglas Wood	Fashion and Beauty
652	Bass Pro Shops	John Morris	Retail
653	Elsevier	Kumsal Bayazit	Media and Entertainment

Retail Ranking Snapshot

Philz Coffee is ranked #101 in the Retail Industry. It ranks just behind Boxed and just ahead of Tommy Bahama.

RANK		Location
99	Sally Beauty	Denton, TX
100	Boxed	Edison, NJ
101	Philz Coffee	San Francisco, CA
102	Tommy Bahama	Seattle, WA
103	Bass Pro Shops	Springfield, MO
104	ALDI USA
105	Home Goods	Framingham, MA