14
NPS
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Stumptown Coffee Roasters
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About Stumptown Coffee Roasters' Brand
Among its major competitors, Stumptown Coffee Roasters is ranked in 5th place for NPS while Philz Coffee is 1st, and Blue Bottle Coffee is 2nd.
Brand at a Glance
62%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Stumptown Coffee Roasters Ranking
- #4 / 4 of its competitors
Stumptown Coffee Roasters NPS
Stumptown Coffee Roasters's Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether Stumptown Coffee Roasters's customers would recommend using the product based on a scale of -100 to 100.
Stumptown Coffee Roasters Overall NPS
| 47% | Promoters |
|---|---|
| 20% | Passives |
| 33% | Detractors |
Stumptown Coffee Roasters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 29 | Oct 2022 | 29 |
Nov 2022 19 | Nov 2022 | 19 |
Mar 2023 12 | Mar 2023 | 12 |
Apr 2023 12 | Apr 2023 | 12 |
May 2023 16 | May 2023 | 16 |
Jun 2023 15 | Jun 2023 | 15 |
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 16 | Nov 2023 | 16 |
Apr 2024 11 | Apr 2024 | 11 |
Oct 2024 11 | Oct 2024 | 11 |
Nov 2025 6 | Nov 2025 | 6 |
Dec 2025 13 | Dec 2025 | 13 |
How Other Brands Compare
Stumptown Coffee Roasters is ranked #4 for NPS among its competitors. Philz Coffee and Blue Bottle Coffee come in first and second, with Peet's Coffee & Tea coming in at third.
Stumptown Coffee Roasters |  Philz Coffee |  Blue Bottle Coffee |  Peet's Coffee & Tea | |
| Global Ranking | #- | #649 | #679 | #- |
| NPS | 14 | 51 | 35 | 28 |
| Valuation Updated every 24 hours for public companies | - | $250.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stumptown Coffee Roasters NPS by Gender
Stumptown Coffee Roasters's NPS was rated 49 by Male customers on Comparably.
Male
49
Stumptown Coffee Roasters's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
Stumptown Coffee Roasters's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Stumptown Coffee Roasters NPS by Ethnicity
Stumptown Coffee Roasters's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Stumptown Coffee Roasters NPS by Age
Stumptown Coffee Roasters's NPS was rated 100 points by customers ages 18-25 on Comparably.
Stumptown Coffee Roasters NPS by Usage
Stumptown Coffee Roasters's NPS was rated the highest by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
Stumptown Coffee Roasters NPS vs. Competitors
Compared to its competitors, Stumptown Coffee Roasters's NPS is rated right above Fika, and is preceded by Ace Hotel.
| COMPANY | NPS Score | |
|---|---|---|
| Philz Coffee | 51 |
| Blue Bottle Coffee | 35 |
| Peet's Coffee & Tea | 28 |
 | Ace Hotel | 22 |
| Stumptown Coffee Roasters | 14 |
 | Fika | N/A |
Stumptown Coffee Roasters Customer Reviews
Out of the 3 Stumptown Coffee Roasters customer reviews 3 were positive and 0 were constructive. Stumptown Coffee Roasters customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Stumptown Coffee Roasters Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Stumptown Coffee Roasters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stumptown Coffee Roasters Customer Loyalty Score by Gender
Stumptown Coffee Roasters's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Stumptown Coffee Roasters Customer Loyalty Score by Ethnicity
Stumptown Coffee Roasters's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Stumptown Coffee Roasters Customer Loyalty Score by Age
Stumptown Coffee Roasters's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Stumptown Coffee Roasters Customer Loyalty Score by Usage
Stumptown Coffee Roasters's Customer Loyalty score was rated the highest by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Stumptown Coffee Roasters Customer Loyalty vs. Competitors
Compared to its competitors, Stumptown Coffee Roasters's Customer Loyalty score is rated right above Fika, and is preceded by Ace Hotel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Philz Coffee | 81% |
| Peet's Coffee & Tea | 75% |
| Blue Bottle Coffee | 73% |
| Ace Hotel | 69% |
| Stumptown Coffee Roasters | 62% |
| Fika | N/A |
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Stumptown Coffee Roasters Product Quality
4/5
Stumptown Coffee Roasters has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Stumptown Coffee Roasters Product Information
Stumptown Coffee Roasters’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Stumptown Coffee Roasters Product Quality
Stumptown Coffee Roasters's Product Quality score was rated highest by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and rated lowest by customers who have used Stumptown Coffee Roasters's products/services for Less than 1 Year.
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Ranked Stumptown Coffee Roasters Product Quality the Highest
Ranked Stumptown Coffee Roasters Product Quality the Lowest
Stumptown Coffee Roasters Product Quality Score by Gender
Stumptown Coffee Roasters's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Stumptown Coffee Roasters Product Quality Score by Ethnicity
Stumptown Coffee Roasters's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Stumptown Coffee Roasters Product Quality Score by Age
Stumptown Coffee Roasters's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Stumptown Coffee Roasters Product Quality Score by Usage
Stumptown Coffee Roasters's Product Quality score was rated the highest by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Stumptown Coffee Roasters Product Quality vs. Competitors
Compared to its competitors, Stumptown Coffee Roasters's Product Quality score is rated right above Ace Hotel, and is preceded by Blue Bottle Coffee.
| COMPANY | Product Quality Score | |
|---|---|---|
| Philz Coffee | 4.1/5 |
| Peet's Coffee & Tea | 4.1/5 |
| Blue Bottle Coffee | 4/5 |
| Stumptown Coffee Roasters | 4/5 |
| Ace Hotel | 3.7/5 |
| Fika | N/A |
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Stumptown Coffee Roasters Pricing
Stumptown Coffee Roasters ROI & Value For Money
3.9/5
Stumptown Coffee Roasters has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Stumptown Coffee Roasters ROI
Stumptown Coffee Roasters's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years.
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Ranked Stumptown Coffee Roasters ROI the Highest
Ranked Stumptown Coffee Roasters ROI the Lowest
Stumptown Coffee Roasters ROI Score by Gender
Stumptown Coffee Roasters's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Stumptown Coffee Roasters ROI Score by Ethnicity
Stumptown Coffee Roasters's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Stumptown Coffee Roasters ROI Score by Age
Stumptown Coffee Roasters's ROI score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Stumptown Coffee Roasters ROI Score by Usage
Stumptown Coffee Roasters's ROI score was rated the highest by customers who have used Stumptown Coffee Roasters's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Stumptown Coffee Roasters Pricing vs. Competitors
Compared to its competitors, Stumptown Coffee Roasters's ROI score is rated right above Blue Bottle Coffee, and is preceded by Peet's Coffee & Tea.
| COMPANY | Pricing Score | |
|---|---|---|
| Peet's Coffee & Tea | 3.9/5 |
| Stumptown Coffee Roasters | 3.9/5 |
| Blue Bottle Coffee | 3.8/5 |
| Ace Hotel | 3.8/5 |
| Philz Coffee | 3.7/5 |
| Fika | N/A |
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Stumptown Coffee Roasters Customer Satisfaction (CSAT)
Stumptown Coffee Roasters Customer Satisfaction (CSAT) Score
77 / 100
Stumptown Coffee Roasters has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
46%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stumptown Coffee Roasters Customer Satisfaction
Stumptown Coffee Roasters's Customer Satisfaction score was rated highest by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and rated lowest by customers who have used Stumptown Coffee Roasters's products/services for Less than 1 Year.
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Ranked Stumptown Coffee Roasters Customer Satisfaction the Highest
Ranked Stumptown Coffee Roasters Customer Satisfaction the Lowest
Stumptown Coffee Roasters Customer Satisfaction Score by Gender
Stumptown Coffee Roasters's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Stumptown Coffee Roasters Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stumptown Coffee Roasters' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stumptown Coffee Roasters.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Stumptown Coffee Roasters Customer Satisfaction Score by Usage
Stumptown Coffee Roasters's Customer Satisfaction score was rated 100 points by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Stumptown Coffee Roasters Customer Satisfaction vs. Competitors
Compared to its competitors, Stumptown Coffee Roasters's Customer Satisfaction score is rated right above Blue Bottle Coffee, and is preceded by Philz Coffee.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Peet's Coffee & Tea | 84% |
| Philz Coffee | 82% |
| Stumptown Coffee Roasters | 77% |
| Blue Bottle Coffee | 74% |
| Ace Hotel | 60% |
| Fika | 0% |
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Stumptown Coffee Roasters Customer Service
4.1/5
Stumptown Coffee Roasters has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Stumptown Coffee Roasters's Customer Service
Website
http://www.stumptowncoffee.com
Quick Insights into Stumptown Coffee Roasters Customer Service
Stumptown Coffee Roasters's Customer Service score was rated highest by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and rated lowest by customers who have used Stumptown Coffee Roasters's products/services for Less than 1 Year.
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Ranked Stumptown Coffee Roasters Customer Service the Highest
Ranked Stumptown Coffee Roasters Customer Service the Lowest
Stumptown Coffee Roasters Customer Service Score by Gender
Stumptown Coffee Roasters's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Stumptown Coffee Roasters Customer Service Score by Ethnicity
Stumptown Coffee Roasters's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Stumptown Coffee Roasters Customer Service Score by Age
Stumptown Coffee Roasters's Customer Service score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Stumptown Coffee Roasters Customer Service Score by Usage
Stumptown Coffee Roasters's Customer Service score was rated 4.8 stars by customers who have used Stumptown Coffee Roasters's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Stumptown Coffee Roasters Customer Service vs. Competitors
Compared to its competitors, Stumptown Coffee Roasters's Customer Service score is rated right above Blue Bottle Coffee, and is preceded by Peet's Coffee & Tea.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peet's Coffee & Tea | 4.1/5 |
| Stumptown Coffee Roasters | 4.1/5 |
| Blue Bottle Coffee | 3.9/5 |
| Ace Hotel | 3.9/5 |
| Philz Coffee | 3.8/5 |
| Fika | N/A |
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Stumptown Coffee Roasters as an Employer
2.4/5
Stumptown Coffee Roasters has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Stumptown Coffee Roasters
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Stumptown Coffee Roasters scored a 14 for Net Promoter Score and a -90 for Employee Net Promoter Score. NPS gauges how likely a customer of Stumptown Coffee Roasters would recommend the brand to a friend. ENPS measures how likely Stumptown Coffee Roasters employees would recommend working at Stumptown Coffee Roasters to a friend.
Net Promoter Score
14
NPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-90
eNPS Score
| 0% | Promoters |
|---|---|
| 10% | Passive |
| 90% | Detractors |
