22
NPS
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Ace Hotel
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About Ace Hotel's Brand
Ace Hotel is a chain of hotels that offers business travelers and families with rooms. Among its major competitors, Ace Hotel is ranked in 2nd place for NPS while Ibis Technology is 1st, and Marriott is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Ace Hotel Ranking
- #2 / 4 of its competitors
Ace Hotel NPS
Ace Hotel's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Ace Hotel's customers would recommend using the product based on a scale of -100 to 100.
Ace Hotel Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Ace Hotel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 9 | Mar 2022 | 9 |
May 2022 -1 | May 2022 | -1 |
Jun 2022 8 | Jun 2022 | 8 |
Oct 2022 -1 | Oct 2022 | -1 |
Dec 2022 6 | Dec 2022 | 6 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 15 | Sep 2023 | 15 |
Jul 2024 15 | Jul 2024 | 15 |
Mar 2025 19 | Mar 2025 | 19 |
Oct 2025 22 | Oct 2025 | 22 |
How Other Brands Compare
Ace Hotel is ranked second for NPS among its competitors. Ibis Technology and Marriott come in first and third, with citizenM Hotel coming in at #4.
Ace Hotel |  Marriott |  Ibis Technology |  citizenM Hotel | |
| Global Ranking | #- | #79 | #- | #- |
| NPS | 22 | 15 | 100 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $44.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ace Hotel NPS by Gender
Ace Hotel's NPS was rated -34 by Male customers on Comparably.
Male
-34
Ace Hotel's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Ace Hotel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ace Hotel NPS by Usage
Ace Hotel's NPS was rated 0 points by customers who have used Ace Hotel's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Ace Hotel NPS vs. Competitors
Compared to its competitors, Ace Hotel's NPS is rated right above Marriott, and is preceded by Ibis Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Ibis Technology | 100 |
| Ace Hotel | 22 |
| Marriott | 15 |
| citizenM Hotel | 0 |
Ace Hotel Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Ace Hotel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ace Hotel Customer Loyalty Score by Gender
Ace Hotel's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Ace Hotel Customer Loyalty Score by Usage
Ace Hotel's Customer Loyalty score was rated 33% by customers who have used Ace Hotel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ace Hotel Customer Loyalty vs. Competitors
Compared to its competitors, Ace Hotel's Customer Loyalty score is rated right above Ibis Technology, and is preceded by Marriott.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| citizenM Hotel | 100% |
| Marriott | 81% |
| Ace Hotel | 69% |
| Ibis Technology | N/A |
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Ace Hotel Product Quality
3.7/5
Ace Hotel has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Ace Hotel Product Information
Ace Hotel’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.acehotel.com/
- Company Size
- 501-1,000 Employees
Industry
Hospitality
Travel
Quick Insights into Ace Hotel Product Quality
Ace Hotel's Product Quality score was rated highest by customers who have used Ace Hotel's products/services for Less than 1 Year.
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Ranked Ace Hotel Product Quality the Highest
Ace Hotel Product Quality Score by Gender
Ace Hotel's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Ace Hotel Product Quality Score by Usage
Ace Hotel's Product Quality score was rated 4.4 stars by customers who have used Ace Hotel's products/services for Less than 1 Year.
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Ace Hotel Product Quality vs. Competitors
Compared to its competitors, Ace Hotel's Product Quality score is rated right above Marriott, and is preceded by citizenM Hotel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ibis Technology | 4/5 |
| citizenM Hotel | 3.8/5 |
| Ace Hotel | 3.7/5 |
| Marriott | 3.5/5 |
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Ace Hotel Pricing
Ace Hotel ROI & Value For Money
3.8/5
Ace Hotel has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Ace Hotel ROI
Ace Hotel's ROI score was rated highest by customers who have used Ace Hotel's products/services for Less than 1 Year.
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Ranked Ace Hotel ROI the Highest
Ace Hotel ROI Score by Gender
Ace Hotel's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Ace Hotel ROI Score by Usage
Ace Hotel's ROI score was rated 4.1 stars by customers who have used Ace Hotel's products/services for Less than 1 Year.
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Ace Hotel Pricing vs. Competitors
Compared to its competitors, Ace Hotel's ROI score is rated right above citizenM Hotel.
| COMPANY | Pricing Score | |
|---|---|---|
| Ace Hotel | 3.8/5 |
| citizenM Hotel | 3.5/5 |
| Marriott | 3.4/5 |
| Ibis Technology | 2.5/5 |
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Ace Hotel Customer Satisfaction (CSAT)
Ace Hotel Customer Satisfaction (CSAT) Score
60 / 100
Ace Hotel has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
7%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ace Hotel Customer Satisfaction vs. Competitors
Compared to its competitors, Ace Hotel's Customer Satisfaction score is rated right below Marriott.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ibis Technology | 100% |
| citizenM Hotel | 100% |
| Marriott | 64% |
| Ace Hotel | 60% |
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Ace Hotel Customer Service
3.9/5
Ace Hotel has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Ace Hotel's Customer Service
Address
Portland, OR United States of America
Website
http://www.acehotel.com/
Phone Number
44 2076 139 800
Quick Insights into Ace Hotel Customer Service
Ace Hotel's Customer Service score was rated highest by customers who have used Ace Hotel's products/services for Less than 1 Year.
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Ranked Ace Hotel Customer Service the Highest
Ace Hotel Customer Service Score by Gender
Ace Hotel's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Ace Hotel Customer Service Score by Usage
Ace Hotel's Customer Service score was rated 4.2 stars by customers who have used Ace Hotel's products/services for Less than 1 Year.
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Ace Hotel Customer Service vs. Competitors
Compared to its competitors, Ace Hotel's Customer Service score is rated right above Marriott, and is preceded by citizenM Hotel.
| COMPANY | Customer Service Score | |
|---|---|---|
| citizenM Hotel | 4.2/5 |
| Ace Hotel | 3.9/5 |
| Marriott | 3.4/5 |
| Ibis Technology | 2.5/5 |
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Ace Hotel as an Employer
4.3/5
Ace Hotel has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Ace Hotel scored a 22 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Ace Hotel would recommend the brand to a friend. ENPS measures how likely Ace Hotel employees would recommend working at Ace Hotel to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
