0
NPS
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Brand Page
citizenM Hotel
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About citizenM Hotel's Brand
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4.2/5
Customer Service
citizenM Hotel NPS
citizenM Hotel's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether citizenM Hotel's customers would recommend using the product based on a scale of -100 to 100.
citizenM Hotel Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
citizenM Hotel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
citizenM Hotel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of citizenM Hotel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
citizenM Hotel Product Quality
3.8/5
citizenM Hotel has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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citizenM Hotel Product Information
citizenM Hotel’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.citizenm.com
- Company Size
- 501-1,000 Employees
citizenM Hotel Pricing
citizenM Hotel ROI & Value For Money
3.5/5
citizenM Hotel has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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citizenM Hotel Customer Satisfaction (CSAT)
citizenM Hotel Customer Satisfaction (CSAT) Score
100 / 100
citizenM Hotel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
citizenM Hotel Customer Service
4.2/5
citizenM Hotel has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock citizenM Hotel's overall Customer Service score rated by its users and customers.
About citizenM Hotel's Customer Service
Address
Netherlands
Website
http://www.citizenm.com
Consumer vs. Employees
citizenM Hotel scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of citizenM Hotel would recommend the brand to a friend. ENPS measures how likely citizenM Hotel employees would recommend working at citizenM Hotel to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
