Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Blue Bottle Coffee is

Ranked

#55

Food and Beverages Brands

Brand Page

Blue Bottle Coffee

Marketing or Exec? Claim Your Free Account

Blue Bottle Coffee

Rate this Brand

Blue Bottle Coffee is ranked #55 in Food and Beverages Brands

About Blue Bottle Coffee's Brand

Blue Bottle Coffee is a coffee roaster and retailer that operates cafes and a mobile farmers market cart in California. Blue Bottle Coffee’s brand is ranked #679 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Blue Bottle Coffee. When compared to other organizations within the Food and Beverages industry, Blue Bottle Coffee is ranked #55. Among its major competitors, Blue Bottle Coffee is ranked in 3rd place for NPS while Philz Coffee is 1st, and Bulletproof is 2nd.

Brand at a Glance

73%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Blue Bottle Coffee Ranking

^#679 in Global Best Brands
^#55 in Food and Beverages
^#3 / 4 of its competitors

Blue Bottle Coffee NPS

Blue Bottle Coffee's Net Promoter Score (NPS) is a 35 with 58% Promoters, 19% Passives, and 23% Detractors. Net Promoter Score tracks whether Blue Bottle Coffee's customers would recommend using the product based on a scale of -100 to 100.

Blue Bottle Coffee Overall NPS

NPS

58%	Promoters
19%	Passives
23%	Detractors

Blue Bottle Coffee NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2024 38	Jul 2024	38
Sep 2024 38	Sep 2024	38
Nov 2024 37	Nov 2024	37
Dec 2024 36	Dec 2024	36
Jan 2025 38	Jan 2025	38
Mar 2025 36	Mar 2025	36
Apr 2025 35	Apr 2025	35
May 2025 36	May 2025	36
Aug 2025 34	Aug 2025	34
Sep 2025 34	Sep 2025	34
Oct 2025 34	Oct 2025	34
Dec 2025 34	Dec 2025	34

How Other Brands Compare

Blue Bottle Coffee is ranked third for NPS among its competitors. Philz Coffee and Bulletproof come in first and second, with Whitbread coming in at #4.

	Blue Bottle Coffee	Philz Coffee	Bulletproof	Whitbread
Global Ranking	#679	#649	#-	#-
NPS	35	51	50	28
Valuation Updated every 24 hours for public companies	-	$250.00M	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Blue Bottle Coffee NPS by Gender

Male customers rated Blue Bottle Coffee's NPS 5 points higher than Female customers.

Male

Blue Bottle Coffee's NPS was rated 34 by Male customers on Comparably.

56%

Promoters

22%

Passives

22%

Detractors

Female

Blue Bottle Coffee's NPS was rated 29 by Female customers on Comparably.

58%

Promoters

13%

Passives

29%

Detractors

Blue Bottle Coffee NPS by Ethnicity

Blue Bottle Coffee's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 15	Caucasian	15
Hispanic or Latino 60	Hispanic or Latino	60
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 60	Other	60

Blue Bottle Coffee NPS by Age

Blue Bottle Coffee's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

20%

26-30

71%

29%

31-35

100%

36-40

40%

20%

40%

41-45

40%

20%

40%

46-50

33%

34%

33%

56-60

50%

17%

33%

66+

50%

25%

Blue Bottle Coffee NPS by Usage

Blue Bottle Coffee's NPS was rated the highest by customers who have used Blue Bottle Coffee's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 58	Less than 1 Year	58
1 to 2 Years 26	1 to 2 Years	26
2 to 5 Years 27	2 to 5 Years	27
5 to 10 Years 40	5 to 10 Years	40

Blue Bottle Coffee NPS vs. Competitors

Compared to its competitors, Blue Bottle Coffee's NPS is rated right above Whitbread, and is preceded by Bulletproof.

COMPANY		NPS Score
	Philz Coffee	51
	Bulletproof	50
	Blue Bottle Coffee	35
	Whitbread	28
	Pact Coffee	N/A

Blue Bottle Coffee NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Blue Bottle Coffee's NPS is rated right above Hershey Company, and is preceded by The Coca-Cola Company.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Blue Bottle Coffee	35
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19

Blue Bottle Coffee Customer Reviews

Out of the 15 Blue Bottle Coffee customer reviews 10 were positive and 5 were constructive. Blue Bottle Coffee customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Blue Bottle Coffee Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Blue Bottle Coffee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Blue Bottle Coffee Customer Loyalty Score by Gender

Female customers rated Blue Bottle Coffee's Customer Loyalty score 8% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Blue Bottle Coffee.

Male

73%

Yes

Female

81%

Yes

Blue Bottle Coffee Customer Loyalty Score by Ethnicity

Blue Bottle Coffee's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blue Bottle Coffee.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

Asian or Pacific Islander

100

out of 100

Other

Blue Bottle Coffee Customer Loyalty Score by Age

Blue Bottle Coffee's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blue Bottle Coffee.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 76%	18-25	76%
26-30 74%	26-30	74%
31-35 100%	31-35	100%
36-40 82%	36-40	82%
41-45 64%	41-45	64%
46-50 100%	46-50	100%
56-60 70%	56-60	70%
66+ 100%	66+	100%

Blue Bottle Coffee Customer Loyalty Score by Usage

Blue Bottle Coffee's Customer Loyalty score was rated the highest by customers who have used Blue Bottle Coffee's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	74%
1 to 2 Years	88%
2 to 5 Years	76%
5 to 10 Years	46%

Blue Bottle Coffee Customer Loyalty Score by Industry

Blue Bottle Coffee's Customer Loyalty score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	80%
Accounting	78%
Arts and Entertainment	85%
Beverage, Wine and Spirits	100%
Education	70%
Marketing, Advertising and Research	100%

Blue Bottle Coffee Customer Loyalty vs. Competitors

Compared to its competitors, Blue Bottle Coffee's Customer Loyalty score is rated right above Whitbread, and is preceded by Philz Coffee.

COMPANY		Customer Loyalty Score
	Philz Coffee	81%
	Blue Bottle Coffee	73%
	Whitbread	72%
	Bulletproof	68%
	Pact Coffee	N/A

Unlock Blue Bottle Coffee Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Blue Bottle Coffee's Customer Loyalty score is rated right below Mars.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%
	Blue Bottle Coffee	73%

Unlock Blue Bottle Coffee Customer Loyalty vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Customer Loyalty vs. Companies in Food and Beverages data and gain insights into your customers today.

Blue Bottle Coffee Product Quality

4/5

Blue Bottle Coffee has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Blue Bottle Coffee's overall Product Quality score rated by its users and customers.

Blue Bottle Coffee Product Information

Blue Bottle Coffee’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Blue Bottle Coffee's product the highest. Reviewers from the Accounting industry rated Blue Bottle Coffee the lowest at 2.7.

Website: www.bluebottlecoffee.com

Company Size: 501-1,000 Employees

Industry

Food and Beverages

Quick Insights into Blue Bottle Coffee Product Quality

Blue Bottle Coffee's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Accounting industry.

Sign Up to unlock insights into how customers have ranked Blue Bottle Coffee's Product Quality.

Ranked Blue Bottle Coffee Product Quality the Highest

Marketing, Advertising and Research	5
36-40	4.8
Other	4.8

Ranked Blue Bottle Coffee Product Quality the Lowest

Caucasian	3.7
66+	3
Accounting	2.7

Blue Bottle Coffee Product Quality Score by Gender

Male customers rated Blue Bottle Coffee's Product Quality score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blue Bottle Coffee.

Male

4.2/5

Female

4.1/5

Blue Bottle Coffee Product Quality Score by Ethnicity

Blue Bottle Coffee's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blue Bottle Coffee.

Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 4.1	Hispanic or Latino	4.1
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.8	Other	4.8

Blue Bottle Coffee Product Quality Score by Age

Blue Bottle Coffee's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blue Bottle Coffee.

Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.1	26-30	4.1
31-35 4.5	31-35	4.5
36-40 4.8	36-40	4.8
41-45 3.9	41-45	3.9
46-50 3.1	46-50	3.1
56-60 4.1	56-60	4.1
66+ 3	66+	3

Blue Bottle Coffee Product Quality Score by Usage

Blue Bottle Coffee's Product Quality score was rated the highest by customers who have used Blue Bottle Coffee's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.7
1 to 2 Years	4.2
2 to 5 Years	4
5 to 10 Years	3.7

Blue Bottle Coffee Product Quality Score by Industry

Blue Bottle Coffee's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.3
Accounting	2.7
Arts and Entertainment	4.1
Beverage, Wine and Spirits	4
Education	3.8
Marketing, Advertising and Research	5

Blue Bottle Coffee Product Quality vs. Competitors

Compared to its competitors, Blue Bottle Coffee's Product Quality score is rated right above Bulletproof, and is preceded by Philz Coffee.

COMPANY		Product Quality Score
	Philz Coffee	4.1/5
	Blue Bottle Coffee	4/5
	Bulletproof	4/5
	Whitbread	3.8/5
	Pact Coffee	N/A

Unlock Blue Bottle Coffee Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Blue Bottle Coffee's Product Quality score is rated right above Mars, and is preceded by Hershey Company.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Blue Bottle Coffee	4/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5

Unlock Blue Bottle Coffee Product Quality vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Product Quality vs. Companies in Food and Beverages data and gain insights into your customers today.

Blue Bottle Coffee Pricing

Blue Bottle Coffee ROI & Value For Money

3.8/5

Blue Bottle Coffee has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Blue Bottle Coffee's overall ROI score rated by its users and customers.

Blue Bottle Coffee Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Accounting industry think that they had the lowest ROI from Blue Bottle Coffee.

Quick Insights into Blue Bottle Coffee ROI

Blue Bottle Coffee's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Accounting industry.

Sign Up to unlock insights into how customers have ranked Blue Bottle Coffee's ROI score.

Ranked Blue Bottle Coffee ROI the Highest

Marketing, Advertising and Research	4.7
Other	4.7
31-35	4.4

Ranked Blue Bottle Coffee ROI the Lowest

Asian or Pacific Islander	3
46-50	2.5
Accounting	2.2

Blue Bottle Coffee ROI Score by Gender

Male customers rated Blue Bottle Coffee's ROI score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blue Bottle Coffee.

Male

3.9/5

Female

3.4/5

Blue Bottle Coffee ROI Score by Ethnicity

Blue Bottle Coffee's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blue Bottle Coffee.

Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.9	Hispanic or Latino	3.9
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 4.7	Other	4.7

Blue Bottle Coffee ROI Score by Age

Blue Bottle Coffee's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Blue Bottle Coffee.

Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.3	26-30	3.3
31-35 4.4	31-35	4.4
36-40 3.8	36-40	3.8
41-45 3	41-45	3
46-50 2.5	46-50	2.5
56-60 3.9	56-60	3.9
66+ 2.7	66+	2.7

Blue Bottle Coffee ROI Score by Usage

Blue Bottle Coffee's ROI score was rated the highest by customers who have used Blue Bottle Coffee's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.2
1 to 2 Years	3.9
2 to 5 Years	3.5
5 to 10 Years	3.5

Blue Bottle Coffee ROI Score by Industry

Blue Bottle Coffee's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.3
Accounting	2.2
Arts and Entertainment	3.6
Beverage, Wine and Spirits	4.1
Education	3.8
Marketing, Advertising and Research	4.7

Blue Bottle Coffee Pricing vs. Competitors

Compared to its competitors, Blue Bottle Coffee's ROI score is rated right above Bulletproof.

COMPANY		Pricing Score
	Blue Bottle Coffee	3.8/5
	Bulletproof	3.8/5
	Philz Coffee	3.7/5
	Whitbread	3.6/5
	Pact Coffee	N/A

Unlock Blue Bottle Coffee ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Blue Bottle Coffee's ROI score is rated right above Red Bull, and is preceded by Hershey Company.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Blue Bottle Coffee	3.8/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5

Unlock Blue Bottle Coffee ROI vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee ROI vs. Companies in Food and Beverages data and gain insights into your customers today.

Blue Bottle Coffee Customer Satisfaction (CSAT)

Blue Bottle Coffee Customer Satisfaction (CSAT) Score

74 / 100

Blue Bottle Coffee has an overall Customer Satisfaction score of 74 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	46%
Satisfied	28%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	4%
Very Dissatisfied	13%

Very Satisfied

46%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Blue Bottle Coffee Customer Satisfaction

Blue Bottle Coffee's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.

Sign Up to unlock insights into how customers have ranked Blue Bottle Coffee's Customer Satisfaction.

Ranked Blue Bottle Coffee Customer Satisfaction the Highest

18-25	100%
Hispanic or Latino	100%
Less than 1 Year	90%

Ranked Blue Bottle Coffee Customer Satisfaction the Lowest

5 to 10 Years	50%
66+	50%
Accounting	50%

Blue Bottle Coffee Customer Satisfaction Score by Gender

Male customers rated Blue Bottle Coffee's Customer Satisfaction score 18 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blue Bottle Coffee.

83 / 100

Male

	Very Satisfied	72%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	5%
	Very Dissatisfied	6%

65 / 100

Female

	Very Satisfied	41%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	6%
	Very Dissatisfied	29%

Blue Bottle Coffee Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Blue Bottle Coffee's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Bottle Coffee.

57 / 100

Very Satisfied	38%
Satisfied	19%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	12%
Very Dissatisfied	31%

Very Satisfied

38%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

31%

CSAT according to Hispanic or Latino

Blue Bottle Coffee's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Bottle Coffee.

100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Blue Bottle Coffee's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Bottle Coffee.

70 / 100

Very Satisfied	50%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

50%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Other

Blue Bottle Coffee's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Bottle Coffee.

100 / 100

Very Satisfied	80%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Blue Bottle Coffee Customer Satisfaction Score by Age

Blue Bottle Coffee's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Blue Bottle Coffee.

100

Breakdown

Age

Score

18-25

100%

26-30

60%

31-35

100%

36-40

75%

41-45

50%

46-50

67%

56-60

100%

66+

50%

Blue Bottle Coffee Customer Satisfaction Score by Usage

Blue Bottle Coffee's Customer Satisfaction score was rated the highest by customers who have used Blue Bottle Coffee's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	90
1 to 2 Years	75
2 to 5 Years	77
5 to 10 Years	50

Blue Bottle Coffee Customer Satisfaction Score by Industry

Blue Bottle Coffee's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Blue Bottle Coffee Customer Satisfaction Score by Industry",
	"text": "Blue Bottle Coffee's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "Blue Bottle Coffee's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 88
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Blue Bottle Coffee's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Blue Bottle Coffee's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		}
	]
}

Tech	88
Accounting	50
Arts and Entertainment	66

Blue Bottle Coffee Customer Satisfaction vs. Competitors

Compared to its competitors, Blue Bottle Coffee's Customer Satisfaction score is rated right above Pact Coffee, and is preceded by Whitbread.

COMPANY		Customer Satisfaction (CSAT) Score
	Bulletproof	100%
	Philz Coffee	82%
	Whitbread	75%
	Blue Bottle Coffee	74%
	Pact Coffee	0%

Unlock Blue Bottle Coffee Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Blue Bottle Coffee's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Blue Bottle Coffee	74%
	Mars	74%
	McDonald's	72%

Unlock Blue Bottle Coffee Customer Satisfaction vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Customer Satisfaction vs. Companies in Food and Beverages data and gain insights into your customers today.

Blue Bottle Coffee Customer Service

3.9/5

Blue Bottle Coffee has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Blue Bottle Coffee's overall Customer Service score rated by its users and customers.

About Blue Bottle Coffee's Customer Service

Address

300 Webster Street, Oakland, CA 94607

Website

www.bluebottlecoffee.com

Quick Insights into Blue Bottle Coffee Customer Service

Blue Bottle Coffee's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Accounting industry.

Sign Up to unlock insights into how customers have ranked Blue Bottle Coffee's Customer Service score.

Ranked Blue Bottle Coffee Customer Service the Highest

Marketing, Advertising and Research	5
Other	4.8
18-25	4.6

Ranked Blue Bottle Coffee Customer Service the Lowest

Caucasian	3.3
46-50	3
Accounting	2.7

Blue Bottle Coffee Customer Service Score by Gender

Male customers rated Blue Bottle Coffee's Customer Service score 0.8 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blue Bottle Coffee.

Male

4.3/5

Female

3.5/5

Blue Bottle Coffee Customer Service Score by Ethnicity

Blue Bottle Coffee's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blue Bottle Coffee.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.8	Hispanic or Latino	3.8
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 4.8	Other	4.8

Blue Bottle Coffee Customer Service Score by Age

Blue Bottle Coffee's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Blue Bottle Coffee.

100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 3.3	26-30	3.3
31-35 4.4	31-35	4.4
36-40 3.5	36-40	3.5
41-45 3	41-45	3
46-50 3	46-50	3
56-60 3.9	56-60	3.9
66+ 3.2	66+	3.2

Blue Bottle Coffee Customer Service Score by Usage

Blue Bottle Coffee's Customer Service score was rated the highest by customers who have used Blue Bottle Coffee's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.9
1 to 2 Years	4.1
2 to 5 Years	3.8
5 to 10 Years	3.6

Blue Bottle Coffee Customer Service Score by Industry

Blue Bottle Coffee's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.6
Accounting	2.7
Arts and Entertainment	3.7
Beverage, Wine and Spirits	4.1
Education	4.1
Marketing, Advertising and Research	5

Blue Bottle Coffee Customer Service vs. Competitors

Compared to its competitors, Blue Bottle Coffee's Customer Service score is rated right above Bulletproof.

COMPANY		Customer Service Score
	Blue Bottle Coffee	3.9/5
	Bulletproof	3.9/5
	Philz Coffee	3.8/5
	Whitbread	3.6/5
	Pact Coffee	N/A

Unlock Blue Bottle Coffee Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Blue Bottle Coffee's Customer Service score is rated right above Hershey Company, and is preceded by Red Bull.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Blue Bottle Coffee	3.9/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5

Unlock Blue Bottle Coffee Customer Service vs. Companies in Food and Beverages Data

Sign Up for Brand Profile PRO to get the full Blue Bottle Coffee Customer Service vs. Companies in Food and Beverages data and gain insights into your customers today.

Blue Bottle Coffee as an Employer

2.6/5

Blue Bottle Coffee has a 2.6/5 stars for its overall company culture rated by their employees

bottom

CEO of Blue Bottle Coffee

James Freeman

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Blue Bottle Coffee scored a 35 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Bottle Coffee would recommend the brand to a friend. ENPS measures how likely Blue Bottle Coffee employees would recommend working at Blue Bottle Coffee to a friend.

Net Promoter Score

NPS Score

58%	Promoters
19%	Passive
23%	Detractors

Employee Net Promoter Score

-48

eNPS Score

20%	Promoters
12%	Passive
68%	Detractors

Global Ranking Snapshot

Blue Bottle Coffee is ranked #679 in the Global Top 100 Brands. It ranks just behind Shaw Industries and just ahead of TopGolf.

RANK			INDUSTRY
677	Home Goods	Mike Dowse	Retail
678	Shaw Industries	Vance Bell	Energy and Manufacturing
679	Blue Bottle Coffee	James Freeman	Food and Beverages
680	TopGolf	Artie Starrs	Media and Entertainment
681	Rolls-Royce	Warren East	Automotive and Transportation
682	Twitch	Daniel Clancy	Tech
683	AMC Theaters	Adam Aron	Media and Entertainment

Food and Beverages Ranking Snapshot

Blue Bottle Coffee is ranked #55 in the Food and Beverages Industry. It ranks just behind Philz Coffee and just ahead of Giant Eagle.

RANK		Location
53	Red Robin	Englewood, CO
54	Philz Coffee	San Francisco, CA
55	Blue Bottle Coffee	Oakland, CA
56	Giant Eagle	Pittsburgh, PA
57	Pressed Juicery	Los Angeles, CA
58	Blue Bell Ice Cream	Brenham, TX
59	Braum's