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AMC Theaters is

Ranked

#81

Media and Entertainment Brands

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AMC Theaters

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AMC Theaters

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AMC Theaters is ranked #81 in Media and Entertainment Brands

About AMC Theaters' Brand

AMC Entertainment operates a chain of movie theater. AMC Theaters’s brand is ranked #683 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AMC Theaters. When compared to other organizations within the Media and Entertainment industry, AMC Theaters is ranked #81. Among its major competitors, AMC Theaters is ranked in 4th place for NPS while Carmike Cinemas is 1st, and Cinemark Holdings is 2nd. Overall, AMC Theaters has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.64B

Brand at a Glance

75%

Customer Loyalty

3.3/5

Product Quality

3.1/5

Pricing

3.1/5

Customer Service

AMC Theaters CMO

Stephen Colanero

AMC Theaters Ranking

AMC Theaters NPS

AMC Theaters's Net Promoter Score (NPS) is a 4 with 44% Promoters, 16% Passives, and 40% Detractors. Net Promoter Score tracks whether AMC Theaters's customers would recommend using the product based on a scale of -100 to 100.

AMC Theaters Overall NPS

NPS

44%	Promoters
16%	Passives
40%	Detractors

AMC Theaters NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 5	Jan 2025	5
Feb 2025 5	Feb 2025	5
Mar 2025 5	Mar 2025	5
Apr 2025 3	Apr 2025	3
May 2025 5	May 2025	5
Jul 2025 5	Jul 2025	5
Aug 2025 5	Aug 2025	5
Sep 2025 3	Sep 2025	3
Oct 2025 3	Oct 2025	3
Nov 2025 3	Nov 2025	3
Dec 2025 3	Dec 2025	3
Jan 2026 3	Jan 2026	3

How Other Brands Compare

AMC Theaters is ranked third for NPS among its competitors. Cinemark Holdings and AMC Networks come in first and second, with National CineMedia coming in at #4. Among those competitors, it is the second most valued company behind Cinemark Holdings.

	AMC Theaters	AMC Networks	Cinemark Holdings	National CineMedia
Global Ranking	#683	#684	#-	#-
NPS	4	16	30	-100
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$1.64B	$1.50B	$2.58B	$62.44M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AMC Theaters NPS by Gender

Male customers rated AMC Theaters's NPS 39 points higher than Female customers.

Male

AMC Theaters's NPS was rated 13 by Male customers on Comparably.

49%

Promoters

15%

Passives

36%

Detractors

Female

-26

AMC Theaters's NPS was rated -26 by Female customers on Comparably.

30%

Promoters

14%

Passives

56%

Detractors

AMC Theaters NPS by Ethnicity

AMC Theaters's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -13	Caucasian	-13
Hispanic or Latino 18	Hispanic or Latino	18
African American/Black -11	African American/Black	-11
Asian or Pacific Islander 17	Asian or Pacific Islander	17
Native American 0	Native American	0
Other -35	Other	-35

AMC Theaters NPS by Age

AMC Theaters's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

48%

41%

11%

26-30

62%

38%

31-35

58%

17%

25%

36-40

66%

17%

41-45

40%

20%

40%

46-50

33%

14%

53%

51-55

40%

60%

56-60

19%

75%

61-65

20%

80%

66+

14%

79%

AMC Theaters NPS by Usage

AMC Theaters's NPS was rated the highest by customers who have used AMC Theaters's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 9	Less than 1 Year	9
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 18	2 to 5 Years	18
5 to 10 Years -13	5 to 10 Years	-13
Over 10 Years -13	Over 10 Years	-13

AMC Theaters NPS vs. Competitors

Compared to its competitors, AMC Theaters's NPS is rated right above Regal Entertainment Group, and is preceded by AMC Networks.

COMPANY		NPS Score
	Carmike Cinemas	100
	Cinemark Holdings	30
	AMC Networks	16
	AMC Theaters	4
	Regal Entertainment Group	-38
	National CineMedia	-100

AMC Theaters NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, AMC Theaters's NPS is rated right below Instagram.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Instagram	21
	AMC Theaters	4

AMC Theaters Customer Reviews

Out of the 40 AMC Theaters customer reviews 28 were positive and 12 were constructive. AMC Theaters customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

AMC Theaters Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of AMC Theaters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75%

25%

AMC Theaters Customer Loyalty Score by Gender

Male customers rated AMC Theaters's Customer Loyalty score 8% higher than Female customers.

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Male

81%

Yes

Female

73%

Yes

AMC Theaters Customer Loyalty Score by Ethnicity

AMC Theaters's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

AMC Theaters Customer Loyalty Score by Age

AMC Theaters's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 79%	18-25	79%
26-30 79%	26-30	79%
31-35 78%	31-35	78%
36-40 93%	36-40	93%
41-45 82%	41-45	82%
46-50 70%	46-50	70%
51-55 82%	51-55	82%
56-60 78%	56-60	78%
61-65 82%	61-65	82%
66+ 55%	66+	55%

AMC Theaters Customer Loyalty Score by Usage

AMC Theaters's Customer Loyalty score was rated the highest by customers who have used AMC Theaters's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	68%
2 to 5 Years	84%
5 to 10 Years	70%
Over 10 Years	78%

AMC Theaters Customer Loyalty Score by Industry

AMC Theaters's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	61%
Accounting	89%
Architecture and Planning	78%
Arts and Entertainment	50%
Automotive and Transportation	100%
Banking and Financial Services	100%
Business and Consumer Services	78%
Civic and Social Organization	100%
Construction	70%
Education	66%
Healthcare, Hospitals and Medicine	55%
Hospitality	70%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	55%
Restaurants	78%

AMC Theaters Customer Loyalty vs. Competitors

Compared to its competitors, AMC Theaters's Customer Loyalty score is rated right above Regal Entertainment Group, and is preceded by Cinemark Holdings.

COMPANY		Customer Loyalty Score
	Carmike Cinemas	100%
	Cinemark Holdings	83%
	AMC Theaters	75%
	Regal Entertainment Group	69%
	AMC Networks	58%
	National CineMedia	10%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, AMC Theaters's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	AMC Theaters	75%

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AMC Theaters Product Quality

3.3/5

AMC Theaters has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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AMC Theaters Product Information

AMC Theaters’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Civic and Social Organization industry rated AMC Theaters's product the highest. Reviewers from the Construction industry rated AMC Theaters the lowest at 3.1.

Website: http://www.amctheatres.com

Company Size: 501-1,000 Employees

Industry

Media

Quick Insights into AMC Theaters Product Quality

AMC Theaters's Product Quality score was rated highest by customers from the Civic and Social Organization industry, and rated lowest by customers from the Hospitality industry.

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Ranked AMC Theaters Product Quality the Highest

Civic and Social Organization	5
18-25	4.2
2 to 5 Years	4.2

Ranked AMC Theaters Product Quality the Lowest

Other	2.6
66+	2
Hospitality	1.5

AMC Theaters Product Quality Score by Gender

Male customers rated AMC Theaters's Product Quality score 0.8 stars higher than Female customers.

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Male

3.5/5

Female

2.7/5

AMC Theaters Product Quality Score by Ethnicity

AMC Theaters's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3.9	Native American	3.9
Other 2.6	Other	2.6

AMC Theaters Product Quality Score by Age

AMC Theaters's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.7	26-30	3.7
31-35 3.7	31-35	3.7
36-40 4.1	36-40	4.1
41-45 3.5	41-45	3.5
46-50 2.6	46-50	2.6
51-55 2.2	51-55	2.2
56-60 2.3	56-60	2.3
61-65 2.1	61-65	2.1
66+ 2	66+	2

AMC Theaters Product Quality Score by Usage

AMC Theaters's Product Quality score was rated the highest by customers who have used AMC Theaters's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	2.7
2 to 5 Years	4.2
5 to 10 Years	2.7
Over 10 Years	3

AMC Theaters Product Quality Score by Industry

AMC Theaters's Product Quality score was rated the highest by Civic and Social Organization industry customers, and the lowest by Hospitality industry customers.

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Tech	2.8
Accounting	2.8
Architecture and Planning	4.7
Arts and Entertainment	2.4
Automotive and Transportation	3.2
Banking and Financial Services	3.9
Business and Consumer Services	3.4
Civic and Social Organization	5
Construction	3.1
Education	1.9
Healthcare, Hospitals and Medicine	2.1
Hospitality	1.5
Manufacturing and Machinery	3.8
Marketing, Advertising and Research	4.2
Restaurants	2.7

AMC Theaters Product Quality vs. Competitors

Compared to its competitors, AMC Theaters's Product Quality score is rated right above Regal Entertainment Group, and is preceded by AMC Networks.

COMPANY		Product Quality Score
	Carmike Cinemas	5/5
	Cinemark Holdings	4.3/5
	AMC Networks	3.7/5
	AMC Theaters	3.3/5
	Regal Entertainment Group	2.3/5
	National CineMedia	1.5/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, AMC Theaters's Product Quality score is rated right below Instagram.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Instagram	3.7/5
	AMC Theaters	3.3/5

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AMC Theaters Pricing

AMC Theaters ROI & Value For Money

3.1/5

AMC Theaters has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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AMC Theaters Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Hospitality industry think that they had the lowest ROI from AMC Theaters.

Quick Insights into AMC Theaters ROI

AMC Theaters's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Hospitality industry.

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Ranked AMC Theaters ROI the Highest

Architecture and Planning	4.6
31-35	4.1
2 to 5 Years	3.7

Ranked AMC Theaters ROI the Lowest

Other	2.3
66+	1.5
Hospitality	1.5

AMC Theaters ROI Score by Gender

Male customers rated AMC Theaters's ROI score 0.6 stars higher than Female customers.

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Male

3.2/5

Female

2.6/5

AMC Theaters ROI Score by Ethnicity

AMC Theaters's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 3.2	Native American	3.2
Other 2.3	Other	2.3

AMC Theaters ROI Score by Age

AMC Theaters's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4	26-30	4
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 3.3	41-45	3.3
46-50 2.5	46-50	2.5
51-55 2.2	51-55	2.2
56-60 2	56-60	2
61-65 2.1	61-65	2.1
66+ 1.5	66+	1.5

AMC Theaters ROI Score by Usage

AMC Theaters's ROI score was rated the highest by customers who have used AMC Theaters's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3
2 to 5 Years	3.7
5 to 10 Years	2.4
Over 10 Years	2.7

AMC Theaters ROI Score by Industry

AMC Theaters's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Hospitality industry customers.

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Tech	3
Accounting	2.4
Architecture and Planning	4.6
Arts and Entertainment	2.2
Automotive and Transportation	3.1
Banking and Financial Services	3.9
Business and Consumer Services	3.2
Civic and Social Organization	4.5
Construction	2.1
Education	2.2
Healthcare, Hospitals and Medicine	2.8
Hospitality	1.5
Manufacturing and Machinery	3.5
Marketing, Advertising and Research	2.9
Restaurants	2.5

AMC Theaters Pricing vs. Competitors

Compared to its competitors, AMC Theaters's ROI score is rated right above Regal Entertainment Group, and is preceded by AMC Networks.

COMPANY		Pricing Score
	Carmike Cinemas	5/5
	Cinemark Holdings	4.1/5
	AMC Networks	3.9/5
	AMC Theaters	3.1/5
	Regal Entertainment Group	2.2/5
	National CineMedia	1.5/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, AMC Theaters's ROI score is rated right below Instagram.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5
	AMC Theaters	3.1/5

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AMC Theaters Customer Satisfaction (CSAT)

AMC Theaters Customer Satisfaction (CSAT) Score

63 / 100

AMC Theaters has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	31%
Satisfied	32%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	5%
Very Dissatisfied	22%

Very Satisfied

31%

Satisfied

32%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

22%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AMC Theaters Customer Satisfaction

AMC Theaters's Customer Satisfaction score was rated highest by Native American customers, and rated lowest by customers ages 61-65.

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Ranked AMC Theaters Customer Satisfaction the Highest

Native American	100%
18-25	96%
2 to 5 Years	94%

Ranked AMC Theaters Customer Satisfaction the Lowest

Other	42%
Restaurants	33%
61-65	20%

AMC Theaters Customer Satisfaction Score by Gender

Male customers rated AMC Theaters's Customer Satisfaction score 23 points higher than Female customers.

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68 / 100

Male

	Very Satisfied	44%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	2%
	Very Dissatisfied	27%

45 / 100

Female

	Very Satisfied	17%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	12%
	Very Dissatisfied	34%

AMC Theaters Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AMC Theaters' Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.

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54 / 100

Very Satisfied	34%
Satisfied	20%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	8%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Hispanic or Latino

AMC Theaters' Customer Satisfaction (CSAT) score was rated 62% according to Hispanic or Latino users and customers.

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62 / 100

Very Satisfied	33%
Satisfied	29%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	4%
Very Dissatisfied	29%

Very Satisfied

33%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to African American/Black

AMC Theaters' Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.

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66 / 100

Very Satisfied	44%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

44%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

CSAT according to Asian or Pacific Islander

AMC Theaters' Customer Satisfaction (CSAT) score was rated 58% according to Asian or Pacific Islander users and customers.

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58 / 100

Very Satisfied	25%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	8%
Very Dissatisfied	17%

Very Satisfied

25%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

17%

CSAT according to Native American

AMC Theaters' Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

AMC Theaters' Customer Satisfaction (CSAT) score was rated 42% according to Other users and customers.

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42 / 100

Very Satisfied	25%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	42%

Very Satisfied

25%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

42%

AMC Theaters Customer Satisfaction Score by Age

AMC Theaters's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

96%

26-30

63%

31-35

75%

36-40

78%

41-45

70%

46-50

33%

51-55

40%

56-60

39%

61-65

20%

66+

31%

AMC Theaters Customer Satisfaction Score by Usage

AMC Theaters's Customer Satisfaction score was rated the highest by customers who have used AMC Theaters's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	55
1 to 2 Years	46
2 to 5 Years	94
5 to 10 Years	55
Over 10 Years	49

AMC Theaters Customer Satisfaction Score by Industry

AMC Theaters's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Restaurants industry customers.

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	"title": "AMC Theaters Customer Satisfaction Score by Industry",
	"text": "AMC Theaters's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Restaurants industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 35,
			"stars": 0,
			"csatScore": 35,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 35
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "AMC Theaters's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	35
Accounting	62
Architecture and Planning	75
Arts and Entertainment	51
Automotive and Transportation	50
Banking and Financial Services	75
Business and Consumer Services	67
Construction	50
Education	33
Healthcare, Hospitals and Medicine	60
Manufacturing and Machinery	67
Restaurants	33

AMC Theaters Customer Satisfaction vs. Competitors

Compared to its competitors, AMC Theaters's Customer Satisfaction score is rated right above AMC Networks, and is preceded by Cinemark Holdings.

COMPANY		Customer Satisfaction (CSAT) Score
	Carmike Cinemas	100%
	Cinemark Holdings	78%
	AMC Theaters	63%
	AMC Networks	55%
	Regal Entertainment Group	30%
	National CineMedia	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, AMC Theaters's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	AMC Theaters	63%
	Instagram	61%

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AMC Theaters Customer Service

3.1/5

AMC Theaters has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About AMC Theaters's Customer Service

Address

Atlanta, GA

Website

http://www.amctheatres.com

Quick Insights into AMC Theaters Customer Service

AMC Theaters's Customer Service score was rated highest by customers from the Civic and Social Organization industry, and rated lowest by customers from the Hospitality industry.

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Ranked AMC Theaters Customer Service the Highest

Civic and Social Organization	4.6
26-30	4.1
2 to 5 Years	3.8

Ranked AMC Theaters Customer Service the Lowest

Other	2.3
66+	1.5
Hospitality	1.5

AMC Theaters Customer Service Score by Gender

Male customers rated AMC Theaters's Customer Service score 0.9 stars higher than Female customers.

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Male

3.3/5

Female

2.4/5

AMC Theaters Customer Service Score by Ethnicity

AMC Theaters's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 3.1	Native American	3.1
Other 2.3	Other	2.3

AMC Theaters Customer Service Score by Age

AMC Theaters's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 4.1	26-30	4.1
31-35 4.1	31-35	4.1
36-40 3.9	36-40	3.9
41-45 3.4	41-45	3.4
46-50 2.3	46-50	2.3
51-55 2.4	51-55	2.4
56-60 1.5	56-60	1.5
61-65 1.8	61-65	1.8
66+ 1.5	66+	1.5

AMC Theaters Customer Service Score by Usage

AMC Theaters's Customer Service score was rated the highest by customers who have used AMC Theaters's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.3
2 to 5 Years	3.8
5 to 10 Years	2.6
Over 10 Years	2.6

AMC Theaters Customer Service Score by Industry

AMC Theaters's Customer Service score was rated the highest by Civic and Social Organization industry customers, and the lowest by Hospitality industry customers.

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Tech	2.9
Accounting	2.5
Architecture and Planning	4.5
Arts and Entertainment	2.2
Automotive and Transportation	2.7
Banking and Financial Services	3.7
Business and Consumer Services	3.2
Civic and Social Organization	4.6
Construction	2.6
Education	2.5
Healthcare, Hospitals and Medicine	2.1
Hospitality	1.5
Manufacturing and Machinery	3.3
Marketing, Advertising and Research	3.4
Restaurants	2.4

AMC Theaters Customer Service vs. Competitors

Compared to its competitors, AMC Theaters's Customer Service score is rated right above Regal Entertainment Group, and is preceded by AMC Networks.

COMPANY		Customer Service Score
	Carmike Cinemas	5/5
	Cinemark Holdings	4.3/5
	AMC Networks	4/5
	AMC Theaters	3.1/5
	Regal Entertainment Group	2.1/5
	National CineMedia	1.5/5

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, AMC Theaters's Customer Service score is rated right below Instagram.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5
	AMC Theaters	3.1/5

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AMC Theaters as an Employer

2.9/5

AMC Theaters has a 2.9/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of AMC Theaters

Adam Aron

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AMC Theaters scored a 4 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of AMC Theaters would recommend the brand to a friend. ENPS measures how likely AMC Theaters employees would recommend working at AMC Theaters to a friend.

Net Promoter Score

NPS Score

44%	Promoters
16%	Passive
40%	Detractors

Employee Net Promoter Score

-14

eNPS Score

33%	Promoters
20%	Passive
47%	Detractors

Global Ranking Snapshot

AMC Theaters is ranked #683 in the Global Top 100 Brands. It ranks just behind Twitch and just ahead of AMC Networks.

RANK			INDUSTRY
681	Rolls-Royce	Warren East	Automotive and Transportation
682	Twitch	Daniel Clancy	Tech
683	AMC Theaters	Adam Aron	Media and Entertainment
684	AMC Networks	Kristin Dolan	Media and Entertainment
685	Halliburton	Jeffrey Miller	Energy and Manufacturing
686	Culture Amp	Didier Elzinga	Tech
687	Simon and Schuster	Carolyn Reidy	Media and Entertainment

Media and Entertainment Ranking Snapshot

AMC Theaters is ranked #81 in the Media and Entertainment Industry. It ranks just behind Twitch and just ahead of AMC Networks.

RANK		Location
79	TopGolf	Dallas, TX
80	Twitch	San Francisco, CA
81	AMC Theaters	Atlanta, GA
82	AMC Networks	New York City, NY
83	Simon and Schuster	New York City, NY
84	NBCUniversal	Los Angeles, CA
85	Vox Media, Inc.	Washington, DC