-38
NPS
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Regal Entertainment Group
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About Regal Entertainment Group's Brand
Regal Entertainment Group operates the largest and most geographically diverse theatre circuit in the United States, Among its major competitors, Regal Entertainment Group is ranked in 4th place for NPS while Carmike Cinemas is 1st, and Cinemark Holdings is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Regal Entertainment Group CMO
Regal Entertainment Group Ranking
- #4 / 4 of its competitors
Regal Entertainment Group NPS
Regal Entertainment Group's Net Promoter Score (NPS) is a -38 with 26% Promoters, 10% Passives, and 64% Detractors. Net Promoter Score tracks whether Regal Entertainment Group's customers would recommend using the product based on a scale of -100 to 100.
Regal Entertainment Group Overall NPS
| 26% | Promoters |
|---|---|
| 10% | Passives |
| 64% | Detractors |
Regal Entertainment Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -37 | Oct 2024 | -37 |
Dec 2024 -38 | Dec 2024 | -38 |
Jan 2025 -40 | Jan 2025 | -40 |
Feb 2025 -40 | Feb 2025 | -40 |
Mar 2025 -40 | Mar 2025 | -40 |
Apr 2025 -38 | Apr 2025 | -38 |
May 2025 -38 | May 2025 | -38 |
Jul 2025 -38 | Jul 2025 | -38 |
Sep 2025 -40 | Sep 2025 | -40 |
Oct 2025 -39 | Oct 2025 | -39 |
Nov 2025 -39 | Nov 2025 | -39 |
Jan 2026 -38 | Jan 2026 | -38 |
How Other Brands Compare
Regal Entertainment Group is ranked #4 for NPS among its competitors. Carmike Cinemas and Cinemark Holdings come in first and second, with AMC Theaters coming in at third.
Regal Entertainment Group |  AMC Theaters |  Cinemark Holdings |  Carmike Cinemas | |
| Global Ranking | #- | #683 | #- | #- |
| NPS | -38 | 4 | 30 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.64B | $2.58B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Regal Entertainment Group NPS by Gender
Male customers rated Regal Entertainment Group's NPS 14 points higher than Female customers.
Male
-46
Regal Entertainment Group's NPS was rated -46 by Male customers on Comparably.
24%
Promoters
6%
Passives
70%
Detractors
Female
-60
Regal Entertainment Group's NPS was rated -60 by Female customers on Comparably.
11%
Promoters
18%
Passives
71%
Detractors
Regal Entertainment Group NPS by Ethnicity
Regal Entertainment Group's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -61 | Caucasian | -61 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black 0 | African American/Black | 0 |
Other -100 | Other | -100 |
Regal Entertainment Group NPS by Age
Regal Entertainment Group's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Regal Entertainment Group NPS by Usage
Regal Entertainment Group's NPS was rated the highest by customers who have used Regal Entertainment Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -56 | 2 to 5 Years | -56 |
5 to 10 Years -46 | 5 to 10 Years | -46 |
Over 10 Years -51 | Over 10 Years | -51 |
Regal Entertainment Group NPS vs. Competitors
Compared to its competitors, Regal Entertainment Group's NPS is rated right below AMC Theaters.
| COMPANY | NPS Score | |
|---|---|---|
| Carmike Cinemas | 100 |
| Cinemark Holdings | 30 |
| AMC Theaters | 4 |
| Regal Entertainment Group | -38 |
Regal Entertainment Group Customer Reviews
Out of the 11 Regal Entertainment Group customer reviews 5 were positive and 6 were constructive. Regal Entertainment Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Regal Entertainment Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Regal Entertainment Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Regal Entertainment Group Customer Loyalty Score by Gender
Male customers rated Regal Entertainment Group's Customer Loyalty score 7% higher than Female customers.
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Male
75%
Yes
Female
68%
Yes
Regal Entertainment Group Customer Loyalty Score by Ethnicity
Regal Entertainment Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Regal Entertainment Group.
71
out of 100
Caucasian
55
out of 100
Hispanic or Latino
100
out of 100
African American/Black
55
out of 100
Other
Regal Entertainment Group Customer Loyalty Score by Age
Regal Entertainment Group's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 74% | 51-55 | 74% |
56-60 80% | 56-60 | 80% |
61-65 46% | 61-65 | 46% |
66+ 72% | 66+ | 72% |
Regal Entertainment Group Customer Loyalty Score by Usage
Regal Entertainment Group's Customer Loyalty score was rated the highest by customers who have used Regal Entertainment Group's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Regal Entertainment Group Customer Loyalty Score by Industry
Regal Entertainment Group's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
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Regal Entertainment Group Customer Loyalty vs. Competitors
Compared to its competitors, Regal Entertainment Group's Customer Loyalty score is rated right below AMC Theaters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Carmike Cinemas | 100% |
| Cinemark Holdings | 83% |
| AMC Theaters | 75% |
| Regal Entertainment Group | 69% |
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Regal Entertainment Group Product Quality
2.3/5
Regal Entertainment Group has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Regal Entertainment Group Product Information
Regal Entertainment Group’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Regal Entertainment Group's product the highest. Reviewers from the Education industry rated Regal Entertainment Group the lowest at 1.5.
- Website
- http://www.regmovies.com
- Company Size
- 10,000+ Employees
Industry
Media
Quick Insights into Regal Entertainment Group Product Quality
Regal Entertainment Group's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Regal Entertainment Group Product Quality the Highest
Ranked Regal Entertainment Group Product Quality the Lowest
Regal Entertainment Group Product Quality Score by Gender
Male customers rated Regal Entertainment Group's Product Quality score 0.4 stars higher than Female customers.
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Male
2.3/5
Female
1.9/5
Regal Entertainment Group Product Quality Score by Ethnicity
Regal Entertainment Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 1.5 | Other | 1.5 |
Regal Entertainment Group Product Quality Score by Age
Regal Entertainment Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2.5 | 26-30 | 2.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.1 | 66+ | 2.1 |
Regal Entertainment Group Product Quality Score by Usage
Regal Entertainment Group's Product Quality score was rated the highest by customers who have used Regal Entertainment Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Regal Entertainment Group Product Quality Score by Industry
Regal Entertainment Group's Product Quality score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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Regal Entertainment Group Product Quality vs. Competitors
Compared to its competitors, Regal Entertainment Group's Product Quality score is rated right below AMC Theaters.
| COMPANY | Product Quality Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark Holdings | 4.3/5 |
| AMC Theaters | 3.3/5 |
| Regal Entertainment Group | 2.3/5 |
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Regal Entertainment Group Pricing
Regal Entertainment Group ROI & Value For Money
2.2/5
Regal Entertainment Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Regal Entertainment Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Regal Entertainment Group.
Quick Insights into Regal Entertainment Group ROI
Regal Entertainment Group's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Regal Entertainment Group ROI the Highest
Ranked Regal Entertainment Group ROI the Lowest
Regal Entertainment Group ROI Score by Gender
Regal Entertainment Group's ROI score was rated 2.1 by both Female and Male customers on Comparably.
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Male
2.1/5
Female
2.1/5
Regal Entertainment Group ROI Score by Ethnicity
Regal Entertainment Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 1.5 | Other | 1.5 |
Regal Entertainment Group ROI Score by Age
Regal Entertainment Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.9 | 26-30 | 2.9 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.3 | 66+ | 2.3 |
Regal Entertainment Group ROI Score by Usage
Regal Entertainment Group's ROI score was rated the highest by customers who have used Regal Entertainment Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Regal Entertainment Group ROI Score by Industry
Regal Entertainment Group's ROI score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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Regal Entertainment Group Pricing vs. Competitors
Compared to its competitors, Regal Entertainment Group's ROI score is rated right below AMC Theaters.
| COMPANY | Pricing Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark Holdings | 4.1/5 |
| AMC Theaters | 3.1/5 |
| Regal Entertainment Group | 2.2/5 |
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Regal Entertainment Group Customer Satisfaction (CSAT)
Regal Entertainment Group Customer Satisfaction (CSAT) Score
30 / 100
Regal Entertainment Group has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
12%
Satisfied
18%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
11%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Regal Entertainment Group Customer Satisfaction
Regal Entertainment Group's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Regal Entertainment Group Customer Satisfaction the Highest
Ranked Regal Entertainment Group Customer Satisfaction the Lowest
Regal Entertainment Group Customer Satisfaction Score by Gender
Male customers rated Regal Entertainment Group's Customer Satisfaction score 13 points higher than Female customers.
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31 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 13% | |
Very Dissatisfied | 53% |
18 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 12% | |
Very Dissatisfied | 58% |
Regal Entertainment Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Regal Entertainment Group's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
7%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
47%
CSAT according to Hispanic or Latino
Regal Entertainment Group's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
Regal Entertainment Group's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
Regal Entertainment Group's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Regal Entertainment Group Customer Satisfaction Score by Age
Regal Entertainment Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 23% |
Regal Entertainment Group Customer Satisfaction Score by Usage
Regal Entertainment Group's Customer Satisfaction score was rated the highest by customers who have used Regal Entertainment Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Regal Entertainment Group Customer Satisfaction Score by Industry
Regal Entertainment Group's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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{
"title": "Regal Entertainment Group Customer Satisfaction Score by Industry",
"text": "Regal Entertainment Group's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Regal Entertainment Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 28
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Regal Entertainment Group's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regal Entertainment Group's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Regal Entertainment Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regal Entertainment Group's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Regal Entertainment Group's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Regal Entertainment Group Customer Satisfaction vs. Competitors
Compared to its competitors, Regal Entertainment Group's Customer Satisfaction score is rated right below AMC Theaters.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Carmike Cinemas | 100% |
| Cinemark Holdings | 78% |
| AMC Theaters | 63% |
| Regal Entertainment Group | 30% |
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Regal Entertainment Group Customer Service
2.1/5
Regal Entertainment Group has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Regal Entertainment Group's Customer Service
Address
7132 Regal Lane, Knoxville, TN
Website
http://www.regmovies.com
Phone Number
18659259502
Quick Insights into Regal Entertainment Group Customer Service
Regal Entertainment Group's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Regal Entertainment Group Customer Service the Highest
Ranked Regal Entertainment Group Customer Service the Lowest
Regal Entertainment Group Customer Service Score by Gender
Female customers rated Regal Entertainment Group's Customer Service score 0.1 stars higher than Male customers.
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Male
1.9/5
Female
2/5
Regal Entertainment Group Customer Service Score by Ethnicity
Regal Entertainment Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 1.5 | Other | 1.5 |
Regal Entertainment Group Customer Service Score by Age
Regal Entertainment Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3 | 26-30 | 3 |
31-35 3.5 | 31-35 | 3.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.6 | 66+ | 1.6 |
Regal Entertainment Group Customer Service Score by Usage
Regal Entertainment Group's Customer Service score was rated the highest by customers who have used Regal Entertainment Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Regal Entertainment Group Customer Service Score by Industry
Regal Entertainment Group's Customer Service score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
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Regal Entertainment Group Customer Service vs. Competitors
Compared to its competitors, Regal Entertainment Group's Customer Service score is rated right below AMC Theaters.
| COMPANY | Customer Service Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark Holdings | 4.3/5 |
| AMC Theaters | 3.1/5 |
| Regal Entertainment Group | 2.1/5 |
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Regal Entertainment Group as an Employer
2.4/5
Regal Entertainment Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Regal Entertainment Group
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Regal Entertainment Group scored a -38 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Regal Entertainment Group would recommend the brand to a friend. ENPS measures how likely Regal Entertainment Group employees would recommend working at Regal Entertainment Group to a friend.
Net Promoter Score
-38
NPS Score
| 26% | Promoters |
|---|---|
| 10% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 21% | Promoters |
|---|---|
| 14% | Passive |
| 65% | Detractors |
