100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Carmike Cinemas
Marketing or Exec? Claim Your Free Account
About Carmike Cinemas' Brand
Carmike Cinemas, Inc. is a U.S. leader in digital cinema, 3-D cinema deployments. Among its major competitors, Carmike Cinemas is ranked in 1st place for NPS while Reading International is 2nd, and Cinemark Holdings is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Carmike Cinemas Ranking
- #1 / 4 of its competitors
Carmike Cinemas NPS
Carmike Cinemas's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Carmike Cinemas's customers would recommend using the product based on a scale of -100 to 100.
Carmike Cinemas Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Carmike Cinemas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
Carmike Cinemas is ranked first for NPS among its competitors. Reading International and Cinemark Holdings come in second and third, with AMC Theaters coming in at #4.
Carmike Cinemas |  AMC Theaters |  Cinemark Holdings |  Reading International | |
| Global Ranking | #- | #683 | #- | #- |
| NPS | 100 | 4 | 30 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.64B | $2.58B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carmike Cinemas NPS vs. Competitors
Compared to its competitors, Carmike Cinemas's NPS is rated right above Reading International.
| COMPANY | NPS Score | |
|---|---|---|
| Carmike Cinemas | 100 |
| Reading International | 34 |
| Cinemark Holdings | 30 |
| AMC Theaters | 4 |
 | Marcus Theatre | -16 |
 | Regal Entertainment Group | -38 |
Carmike Cinemas Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Carmike Cinemas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carmike Cinemas Customer Loyalty vs. Competitors
Compared to its competitors, Carmike Cinemas's Customer Loyalty score is rated right above Reading International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Carmike Cinemas | 100% |
| Reading International | 100% |
| Cinemark Holdings | 83% |
| AMC Theaters | 75% |
| Marcus Theatre | 74% |
| Regal Entertainment Group | 69% |
Unlock Carmike Cinemas Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carmike Cinemas Customer Loyalty vs. Competitors data and gain insights into your customers today.
Carmike Cinemas Product Quality
5/5
Carmike Cinemas has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carmike Cinemas' overall Product Quality score rated by its users and customers.
Carmike Cinemas Product Information
Carmike Cinemas’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.carmike.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Carmike Cinemas Product Quality vs. Competitors
Compared to its competitors, Carmike Cinemas's Product Quality score is rated right above Cinemark Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark Holdings | 4.3/5 |
| AMC Theaters | 3.3/5 |
| Marcus Theatre | 3/5 |
| Regal Entertainment Group | 2.3/5 |
| Reading International | 2.2/5 |
Unlock Carmike Cinemas Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carmike Cinemas Product Quality vs. Competitors data and gain insights into your customers today.
Carmike Cinemas Pricing
Carmike Cinemas ROI & Value For Money
5/5
Carmike Cinemas has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carmike Cinemas' overall ROI score rated by its users and customers.
Carmike Cinemas Pricing vs. Competitors
Compared to its competitors, Carmike Cinemas's ROI score is rated right above Cinemark Holdings.
| COMPANY | Pricing Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark Holdings | 4.1/5 |
| AMC Theaters | 3.1/5 |
| Reading International | 2.7/5 |
| Marcus Theatre | 2.7/5 |
| Regal Entertainment Group | 2.2/5 |
Unlock Carmike Cinemas ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carmike Cinemas ROI vs. Competitors data and gain insights into your customers today.
Carmike Cinemas Customer Satisfaction (CSAT)
Carmike Cinemas Customer Satisfaction (CSAT) Score
100 / 100
Carmike Cinemas has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carmike Cinemas Customer Satisfaction vs. Competitors
Compared to its competitors, Carmike Cinemas's Customer Satisfaction score is rated right above Cinemark Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Carmike Cinemas | 100% |
| Cinemark Holdings | 78% |
| AMC Theaters | 63% |
| Marcus Theatre | 58% |
| Regal Entertainment Group | 30% |
| Reading International | 0% |
Unlock Carmike Cinemas Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carmike Cinemas Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Carmike Cinemas Customer Service
5/5
Carmike Cinemas has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Carmike Cinemas' overall Customer Service score rated by its users and customers.
About Carmike Cinemas's Customer Service
Address
1301 First Avenue, P.O. Box 391, Columbus, GA
Website
http://www.carmike.com/
Phone Number
1(877)405-8329
Carmike Cinemas Customer Service vs. Competitors
Compared to its competitors, Carmike Cinemas's Customer Service score is rated right above Cinemark Holdings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark Holdings | 4.3/5 |
| AMC Theaters | 3.1/5 |
| Marcus Theatre | 2.9/5 |
| Reading International | 2.7/5 |
| Regal Entertainment Group | 2.1/5 |
Unlock Carmike Cinemas Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carmike Cinemas Customer Service vs. Competitors data and gain insights into your customers today.
Carmike Cinemas as an Employer
3.0/5
Carmike Cinemas has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Carmike Cinemas
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Carmike Cinemas scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Carmike Cinemas would recommend the brand to a friend. ENPS measures how likely Carmike Cinemas employees would recommend working at Carmike Cinemas to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
