34
NPS
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Reading International
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About Reading International's Brand
Reading International ocused on the development, ownership and operation of entertainment and real property assets
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Reading International NPS
Reading International's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Reading International's customers would recommend using the product based on a scale of -100 to 100.
Reading International Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Reading International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 33 | Nov 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reading International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Reading International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reading International Product Quality
2.2/5
Reading International has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Reading International's overall Product Quality score rated by its users and customers.
Reading International Product Information
Reading International’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://readingrdi.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Reading International Pricing
Reading International ROI & Value For Money
2.7/5
Reading International has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Reading International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reading International Customer Service
2.7/5
Reading International has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Reading International's overall Customer Service score rated by its users and customers.
About Reading International's Customer Service
Address
6100 Center Drive, Suite 900, Los Angeles, CA
Website
http://readingrdi.com
Phone Number
3232134989
Reading International as an Employer
4.1/5
Reading International has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Reading International scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Reading International would recommend the brand to a friend. ENPS measures how likely Reading International employees would recommend working at Reading International to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
