-16
NPS
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Marcus Theatre
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About Marcus Theatre's Brand
We create Magical Movie Memories by operating the finest cinemas in America. Among its major competitors, Marcus Theatre is ranked in 4th place for NPS while Carmike Cinemas is 1st, and Cinemark USA is 2nd.
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Marcus Theatre Ranking
- #4 / 4 of its competitors
Marcus Theatre NPS
Marcus Theatre's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether Marcus Theatre's customers would recommend using the product based on a scale of -100 to 100.
Marcus Theatre Overall NPS
| 38% | Promoters |
|---|---|
| 8% | Passives |
| 54% | Detractors |
Marcus Theatre NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -8 | Jan 2024 | -8 |
Feb 2024 -11 | Feb 2024 | -11 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -10 | Apr 2024 | -10 |
Aug 2024 -14 | Aug 2024 | -14 |
Jan 2025 -16 | Jan 2025 | -16 |
Feb 2025 -18 | Feb 2025 | -18 |
Apr 2025 -17 | Apr 2025 | -17 |
Aug 2025 -19 | Aug 2025 | -19 |
Sep 2025 -17 | Sep 2025 | -17 |
Oct 2025 -20 | Oct 2025 | -20 |
Dec 2025 -16 | Dec 2025 | -16 |
How Other Brands Compare
Marcus Theatre is ranked #4 for NPS among its competitors. Carmike Cinemas and Cinemark USA come in first and second, with AMC Theaters coming in at third.
Marcus Theatre |  AMC Theaters |  Cinemark USA |  Carmike Cinemas | |
| Global Ranking | #- | #683 | #971 | #- |
| NPS | -16 | 4 | 31 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.64B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marcus Theatre NPS by Gender
Male customers rated Marcus Theatre's NPS 14 points higher than Female customers.
Male
0
Marcus Theatre's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-14
Marcus Theatre's NPS was rated -14 by Female customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Marcus Theatre NPS by Ethnicity
Marcus Theatre's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Marcus Theatre NPS by Age
Marcus Theatre's NPS was rated 34 points by customers ages 66+ on Comparably.
Marcus Theatre NPS by Usage
Marcus Theatre's NPS was rated the highest by customers who have used Marcus Theatre's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 12 | Over 10 Years | 12 |
Marcus Theatre NPS vs. Competitors
Compared to its competitors, Marcus Theatre's NPS is rated right above Regal Entertainment Group, and is preceded by AMC Theaters.
| COMPANY | NPS Score | |
|---|---|---|
| Carmike Cinemas | 100 |
| Cinemark USA | 31 |
| AMC Theaters | 4 |
| Marcus Theatre | -16 |
 | Regal Entertainment Group | -38 |
Marcus Theatre Customer Reviews
Out of the 5 Marcus Theatre customer reviews 3 were positive and 2 were constructive. Marcus Theatre customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Marcus Theatre Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Marcus Theatre users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marcus Theatre Customer Loyalty Score by Gender
Female customers rated Marcus Theatre's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Marcus Theatre Customer Loyalty Score by Ethnicity
Marcus Theatre's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
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91
out of 100
Caucasian
Marcus Theatre Customer Loyalty Score by Age
Marcus Theatre's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Marcus Theatre Customer Loyalty Score by Usage
Marcus Theatre's Customer Loyalty score was rated 100% by customers who have used Marcus Theatre's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Marcus Theatre Customer Loyalty vs. Competitors
Compared to its competitors, Marcus Theatre's Customer Loyalty score is rated right above Regal Entertainment Group, and is preceded by AMC Theaters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Carmike Cinemas | 100% |
| Cinemark USA | 77% |
| AMC Theaters | 75% |
| Marcus Theatre | 74% |
| Regal Entertainment Group | 69% |
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Marcus Theatre Product Quality
3/5
Marcus Theatre has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Marcus Theatre Product Information
Marcus Theatre’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Media and Entertainment
Quick Insights into Marcus Theatre Product Quality
Marcus Theatre's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers who have used Marcus Theatre's products/services for 5 to 10 Years.
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Ranked Marcus Theatre Product Quality the Highest
Ranked Marcus Theatre Product Quality the Lowest
Marcus Theatre Product Quality Score by Gender
Male customers rated Marcus Theatre's Product Quality score 0.6 stars higher than Female customers.
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Male
3.1/5
Female
2.5/5
Marcus Theatre Product Quality Score by Ethnicity
Marcus Theatre's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Marcus Theatre Product Quality Score by Age
Marcus Theatre's Product Quality score was rated 3.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Marcus Theatre Product Quality Score by Usage
Marcus Theatre's Product Quality score was rated the highest by customers who have used Marcus Theatre's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marcus Theatre Product Quality vs. Competitors
Compared to its competitors, Marcus Theatre's Product Quality score is rated right above Regal Entertainment Group, and is preceded by AMC Theaters.
| COMPANY | Product Quality Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark USA | 3.9/5 |
| AMC Theaters | 3.3/5 |
| Marcus Theatre | 3/5 |
| Regal Entertainment Group | 2.3/5 |
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Marcus Theatre Pricing
Marcus Theatre ROI & Value For Money
2.7/5
Marcus Theatre has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Marcus Theatre ROI
Marcus Theatre's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used Marcus Theatre's products/services for 5 to 10 Years.
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Ranked Marcus Theatre ROI the Highest
Ranked Marcus Theatre ROI the Lowest
Marcus Theatre ROI Score by Gender
Female customers rated Marcus Theatre's ROI score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
Marcus Theatre ROI Score by Ethnicity
Marcus Theatre's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marcus Theatre.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Marcus Theatre ROI Score by Age
Marcus Theatre's ROI score was rated 4 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4 | 66+ | 4 |
Marcus Theatre ROI Score by Usage
Marcus Theatre's ROI score was rated the highest by customers who have used Marcus Theatre's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marcus Theatre Pricing vs. Competitors
Compared to its competitors, Marcus Theatre's ROI score is rated right above Regal Entertainment Group, and is preceded by AMC Theaters.
| COMPANY | Pricing Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark USA | 3.7/5 |
| AMC Theaters | 3.1/5 |
| Marcus Theatre | 2.7/5 |
| Regal Entertainment Group | 2.2/5 |
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Marcus Theatre Customer Satisfaction (CSAT)
Marcus Theatre Customer Satisfaction (CSAT) Score
58 / 100
Marcus Theatre has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
32%
Satisfied
26%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marcus Theatre Customer Satisfaction
Marcus Theatre's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers who have used Marcus Theatre's products/services for 5 to 10 Years.
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Ranked Marcus Theatre Customer Satisfaction the Highest
Ranked Marcus Theatre Customer Satisfaction the Lowest
Marcus Theatre Customer Satisfaction Score by Gender
Male customers rated Marcus Theatre's Customer Satisfaction score 7 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 28% | |
Very Dissatisfied | 29% |
Marcus Theatre Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marcus Theatre's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
20%
Marcus Theatre Customer Satisfaction Score by Age
Marcus Theatre's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
Marcus Theatre Customer Satisfaction Score by Usage
Marcus Theatre's Customer Satisfaction score was rated the highest by customers who have used Marcus Theatre's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marcus Theatre Customer Satisfaction vs. Competitors
Compared to its competitors, Marcus Theatre's Customer Satisfaction score is rated right above Regal Entertainment Group, and is preceded by AMC Theaters.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Carmike Cinemas | 100% |
| Cinemark USA | 78% |
| AMC Theaters | 63% |
| Marcus Theatre | 58% |
| Regal Entertainment Group | 30% |
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Marcus Theatre Customer Service
2.9/5
Marcus Theatre has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Marcus Theatre's Customer Service
Address
100 E Wisconsin Ave, Milwaukee, WI 53202
Website
https://www.marcustheatres.com/
Phone Number
4149051000
Marcus Theatre's Social Links
Quick Insights into Marcus Theatre Customer Service
Marcus Theatre's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used Marcus Theatre's products/services for 5 to 10 Years.
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Ranked Marcus Theatre Customer Service the Highest
Ranked Marcus Theatre Customer Service the Lowest
Marcus Theatre Customer Service Score by Gender
Female customers rated Marcus Theatre's Customer Service score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
Marcus Theatre Customer Service Score by Ethnicity
Marcus Theatre's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Marcus Theatre Customer Service Score by Age
Marcus Theatre's Customer Service score was rated 3.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Marcus Theatre Customer Service Score by Usage
Marcus Theatre's Customer Service score was rated the highest by customers who have used Marcus Theatre's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marcus Theatre Customer Service vs. Competitors
Compared to its competitors, Marcus Theatre's Customer Service score is rated right above Regal Entertainment Group, and is preceded by AMC Theaters.
| COMPANY | Customer Service Score | |
|---|---|---|
| Carmike Cinemas | 5/5 |
| Cinemark USA | 3.8/5 |
| AMC Theaters | 3.1/5 |
| Marcus Theatre | 2.9/5 |
| Regal Entertainment Group | 2.1/5 |
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Marcus Theatre as an Employer
2.5/5
Marcus Theatre has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Marcus Theatre scored a -16 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Marcus Theatre would recommend the brand to a friend. ENPS measures how likely Marcus Theatre employees would recommend working at Marcus Theatre to a friend.
Net Promoter Score
-16
NPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 24% | Promoters |
|---|---|
| 17% | Passive |
| 59% | Detractors |
