Rolls-Royce NPS & Customer Reviews | Comparably
Rolls-Royce is
Ranked
#34
in
Automotive and Transportation Brands
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Rolls-Royce is ranked #34 in Automotive and Transportation Brands

About Rolls-Royce's Brand

"Rolls-Royce is a provider of power systems and services for use on land, at sea and in the air." Rolls-Royce’s brand is ranked #681 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Rolls-Royce. When compared to other organizations within the Automotive and Transportation industry, Rolls-Royce is ranked #34. Among its major competitors, Rolls-Royce is ranked in 2nd place for NPS while B/E Aerospace is 1st, and United Technologies is 3rd.Their current market cap is $13.14B

Brand at a Glance

83%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service

Rolls-Royce Ranking

Rolls-Royce NPS

Rolls-Royce's Net Promoter Score (NPS) is a 43 with 65% Promoters, 13% Passives, and 22% Detractors. Net Promoter Score tracks whether Rolls-Royce's customers would recommend using the product based on a scale of -100 to 100.

Rolls-Royce Overall NPS

43
NPS
65%Promoters
13%Passives
22%Detractors
Rolls-Royce Overall NPS

Rolls-Royce NPS Trend

-100
-50
0
50
100
Jul 2024
46
Jul 202446
Sep 2024
45
Sep 202445
Oct 2024
44
Oct 202444
Nov 2024
44
Nov 202444
Dec 2024
44
Dec 202444
Feb 2025
44
Feb 202544
Mar 2025
44
Mar 202544
Apr 2025
44
Apr 202544
Jul 2025
44
Jul 202544
Sep 2025
44
Sep 202544
Oct 2025
44
Oct 202544
Nov 2025
42
Nov 202542

How Other Brands Compare

Rolls-Royce is ranked first for NPS among its competitors. Textron and GE Digital come in second and third, with Honeywell coming in at #4. Among those competitors, it is the third most valued company behind Honeywell.

Rolls-Royce's Logo
Rolls-Royce
Honeywell's Logo
Honeywell
Textron's Logo
Textron
GE Digital's Logo
GE Digital
Global Ranking#681#179#339#-
NPS4391210
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral-Neutral
Valuation Updated every 24 hours for public companies$13.14B$141.58B$13.14B$105.39B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rolls-Royce NPS by Gender

Male customers rated Rolls-Royce's NPS 65 points higher than Female customers.

Male

56

Rolls-Royce's NPS was rated 56 by Male customers on Comparably.

72%
Promoters
12%
Passives
16%
Detractors

Female

-9

Rolls-Royce's NPS was rated -9 by Female customers on Comparably.

30%
Promoters
31%
Passives
39%
Detractors

Rolls-Royce NPS by Ethnicity

Rolls-Royce's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
40
Caucasian40
African American/Black
36
African American/Black36
Asian or Pacific Islander
20
Asian or Pacific Islander20
Other
36
Other36

Rolls-Royce NPS by Age

Rolls-Royce's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
62%
Passives
19%
Detractors
19%
18-2562%19%19%
Promoters
56%
Passives
33%
Detractors
11%
26-3056%33%11%
Promoters
40%
Passives
20%
Detractors
40%
31-3540%20%40%
Promoters
50%
Passives
17%
Detractors
33%
36-4050%17%33%
Promoters
33%
Passives
0%
Detractors
67%
46-5033%0%67%

Rolls-Royce NPS by Usage

Rolls-Royce's NPS was rated the highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
19
Less than 1 Year19
1 to 2 Years
45
1 to 2 Years45
2 to 5 Years
38
2 to 5 Years38
5 to 10 Years
0
5 to 10 Years0
Over 10 Years
80
Over 10 Years80

Rolls-Royce NPS vs. Competitors

Compared to its competitors, Rolls-Royce's NPS is rated right above United Technologies, and is preceded by B/E Aerospace.

Rolls-Royce NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Rolls-Royce's NPS is rated right above Toyota, and is preceded by Porsche.

Rolls-Royce Customer Reviews

Out of the 11 Rolls-Royce customer reviews 10 were positive and 1 was constructive. Rolls-Royce customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Doing their best and being Perfect in every way possible
What do you value most about this brand?
Everything about it is great
What do you value most about this brand?
Excellent quality in product and service.
What do you value most about this brand?
Everything about the brand is amazing
What do you value most about this brand?
The Role Roise is very Expressive

Rolls-Royce Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Rolls-Royce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83
83%
17
17%
Rolls-Royce Customer Loyalty

Rolls-Royce Customer Loyalty Score by Gender

Male customers rated Rolls-Royce's Customer Loyalty score 12% higher than Female customers.

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Male
85%
Yes
Female
73%
Yes

Rolls-Royce Customer Loyalty Score by Ethnicity

Rolls-Royce's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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78
out of 100
Caucasian
78
out of 100
African American/Black
76
out of 100
Asian or Pacific Islander
87
out of 100
Other

Rolls-Royce Customer Loyalty Score by Age

Rolls-Royce's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
20%
40%
60%
80%
100%
18-25
92%
18-2592%
26-30
80%
26-3080%
31-35
46%
31-3546%
36-40
55%
36-4055%
46-50
70%
46-5070%

Rolls-Royce Customer Loyalty Score by Usage

Rolls-Royce's Customer Loyalty score was rated the highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
85%
2 to 5 Years
80%
5 to 10 Years
75%
Over 10 Years
100%

Rolls-Royce Customer Loyalty Score by Industry

Rolls-Royce's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
78%
Accounting
91%
Aerospace and Aviation
76%
Architecture and Planning
64%

Rolls-Royce Customer Loyalty vs. Competitors

Compared to its competitors, Rolls-Royce's Customer Loyalty score is rated right above Textron, and is preceded by United Technologies.

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Rolls-Royce's Logo
VS
B/E Aerospace's Logo
United Technologies' Logo
Textron's Logo
Genuine Parts Company's Logo
Honeywell's Logo
GE Digital's Logo
Bentley Motors' Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Rolls-Royce's Customer Loyalty score is rated right above Toyota, and is preceded by Mercedes-Benz USA.

COMPANYCustomer Loyalty Score
Honda86%
Porsche85%
Audi84%
Mercedes-Benz USA84%
Rolls-Royce83%
Toyota83%
BMW Group82%
Tesla77%
FedEx74%

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Tesla's Logo
FedEx's Logo

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Rolls-Royce Product Quality

4.3/5

Rolls-Royce has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Rolls-Royce Product Information

Rolls-Royce’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Rolls-Royce's product the highest. Reviewers from the Aerospace and Aviation industry rated Rolls-Royce the lowest at 3.9.

Website
http://rolls-royce.com/
Company Size
51-200 Employees

Industry

Aerospace and Aviation

Quick Insights into Rolls-Royce Product Quality

Rolls-Royce's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.

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Ranked Rolls-Royce Product Quality the Highest

18-25
4.6
1 to 2 Years
4.5
Accounting
4.5

Ranked Rolls-Royce Product Quality the Lowest

Aerospace and Aviation
3.9
5 to 10 Years
3.8
46-50
2.8

Rolls-Royce Product Quality Score by Gender

Rolls-Royce's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Rolls-Royce Product Quality Score by Ethnicity

Rolls-Royce's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
African American/Black
4.3
African American/Black4.3
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
4.1
Other4.1

Rolls-Royce Product Quality Score by Age

Rolls-Royce's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.6
18-254.6
26-30
4.2
26-304.2
31-35
3.4
31-353.4
36-40
4.6
36-404.6
46-50
2.8
46-502.8

Rolls-Royce Product Quality Score by Usage

Rolls-Royce's Product Quality score was rated the highest by customers who have used Rolls-Royce's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.5
2 to 5 Years
4.2
5 to 10 Years
3.8
Over 10 Years
4.4

Rolls-Royce Product Quality Score by Industry

Rolls-Royce's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.1
Accounting
4.5
Aerospace and Aviation
3.9
Architecture and Planning
4.3

Rolls-Royce Product Quality vs. Competitors

Compared to its competitors, Rolls-Royce's Product Quality score is rated right above B/E Aerospace.

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Rolls-Royce's Logo
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Textron's Logo
United Technologies' Logo
GE Digital's Logo
Genuine Parts Company's Logo
Honeywell's Logo
Bentley Motors' Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Rolls-Royce's Product Quality score is rated right above Mercedes-Benz USA, and is preceded by Porsche.

COMPANYProduct Quality Score
Porsche4.4/5
Rolls-Royce4.3/5
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
BMW Group4.1/5
Tesla3.9/5
Audi3.9/5
FedEx3.6/5

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BMW Group's Logo
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Rolls-Royce Pricing

Rolls-Royce ROI & Value For Money

3.9/5

Rolls-Royce has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Rolls-Royce Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Rolls-Royce.

Quick Insights into Rolls-Royce ROI

Rolls-Royce's ROI score was rated highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and rated lowest by customers ages 31-35.

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Ranked Rolls-Royce ROI the Highest

Over 10 Years
4.6
African American/Black
4.5
18-25
4.1

Ranked Rolls-Royce ROI the Lowest

Female
3.5
Architecture and Planning
3.4
31-35
2.2

Rolls-Royce ROI Score by Gender

Male customers rated Rolls-Royce's ROI score 0.5 stars higher than Female customers.

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Male

4/5

Female

3.5/5

Rolls-Royce ROI Score by Ethnicity

Rolls-Royce's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
3.8
Other3.8

Rolls-Royce ROI Score by Age

Rolls-Royce's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
18-25
4.1
18-254.1
26-30
3.4
26-303.4
31-35
2.2
31-352.2
36-40
4.1
36-404.1
46-50
3.1
46-503.1

Rolls-Royce ROI Score by Usage

Rolls-Royce's ROI score was rated the highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.6
2 to 5 Years
3.9
5 to 10 Years
3.5
Over 10 Years
4.6

Rolls-Royce ROI Score by Industry

Rolls-Royce's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
3.9
Accounting
3.9
Aerospace and Aviation
3.9
Architecture and Planning
3.4

Rolls-Royce Pricing vs. Competitors

Compared to its competitors, Rolls-Royce's ROI score is rated right above United Technologies, and is preceded by B/E Aerospace.

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Rolls-Royce's Logo
VS
B/E Aerospace's Logo
United Technologies' Logo
Textron's Logo
GE Digital's Logo
Honeywell's Logo
Genuine Parts Company's Logo
Bentley Motors' Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Rolls-Royce's ROI score is rated right above Honda, and is preceded by Mercedes-Benz USA.

COMPANYPricing Score
Porsche4.1/5
Toyota4/5
Mercedes-Benz USA4/5
Rolls-Royce3.9/5
Honda3.9/5
Tesla3.9/5
Audi3.8/5
BMW Group3.7/5
FedEx3.4/5

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Rolls-Royce Customer Satisfaction (CSAT)

Rolls-Royce Customer Satisfaction (CSAT) Score

82 / 100

Rolls-Royce has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied57%
Satisfied25%
Neither Satisfied nor Dissatisfied10%
Dissatisfied2%
Very Dissatisfied6%
Very Satisfied
57%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Rolls-Royce Customer Satisfaction

Rolls-Royce's Customer Satisfaction score was rated highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and rated lowest by customers ages 46-50.

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Ranked Rolls-Royce Customer Satisfaction the Highest

Over 10 Years
88%
18-25
87%
African American/Black
86%

Ranked Rolls-Royce Customer Satisfaction the Lowest

5 to 10 Years
51%
Tech
43%
46-50
33%

Rolls-Royce Customer Satisfaction Score by Gender

Male customers rated Rolls-Royce's Customer Satisfaction score 13 points higher than Female customers.

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82 / 100
Male
Very Satisfied
58%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
6%
69 / 100
Female
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
13%
Very Dissatisfied
0%

Rolls-Royce Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Rolls-Royce's Customer Satisfaction (CSAT) score was rated 81% according to Caucasian users and customers.

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81 / 100
Very Satisfied50%
Satisfied31%
Neither Satisfied nor Dissatisfied19%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Rolls-Royce's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100
Very Satisfied72%
Satisfied14%
Neither Satisfied nor Dissatisfied14%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Rolls-Royce's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100
Very Satisfied54%
Satisfied31%
Neither Satisfied nor Dissatisfied7%
Dissatisfied8%
Very Dissatisfied0%
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
0%

CSAT according to Other

Rolls-Royce's Customer Satisfaction (CSAT) score was rated 69% according to Other users and customers.

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69 / 100
Very Satisfied46%
Satisfied23%
Neither Satisfied nor Dissatisfied15%
Dissatisfied8%
Very Dissatisfied8%
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
8%

Rolls-Royce Customer Satisfaction Score by Age

Rolls-Royce's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
87%
Very Satisfied
57%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
0%
18-2587%
26-30 CSAT Score
83%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
26-3083%
36-40 CSAT Score
80%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
36-4080%
46-50 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
46-5033%

Rolls-Royce Customer Satisfaction Score by Usage

Rolls-Royce's Customer Satisfaction score was rated the highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
82
1 to 2 Years
84
2 to 5 Years
85
5 to 10 Years
51
Over 10 Years
88

Rolls-Royce Customer Satisfaction Score by Industry

Rolls-Royce's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech
43
Accounting
83
Aerospace and Aviation
84

Rolls-Royce Customer Satisfaction vs. Competitors

Compared to its competitors, Rolls-Royce's Customer Satisfaction score is rated right above Textron, and is preceded by United Technologies.

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Rolls-Royce's Logo
VS
B/E Aerospace's Logo
United Technologies' Logo
Textron's Logo
GE Digital's Logo
Honeywell's Logo
Genuine Parts Company's Logo
Bentley Motors' Logo

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Rolls-Royce's Customer Satisfaction score is rated right above Toyota, and is preceded by Porsche.

COMPANYCustomer Satisfaction (CSAT) Score
Porsche86%
Rolls-Royce82%
Toyota82%
Honda81%
Mercedes-Benz USA80%
BMW Group76%
Tesla74%
Audi74%
FedEx65%

Unlock Rolls-Royce Customer Satisfaction vs. Companies in Automotive and Transportation Data

Rolls-Royce's Logo
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Toyota's Logo
Honda's Logo
Mercedes-Benz USA's Logo
BMW Group's Logo
Tesla's Logo
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Rolls-Royce Customer Service

4.1/5

Rolls-Royce has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Rolls-Royce's Customer Service

Address

London, MN


Website

http://rolls-royce.com/


Phone Number

7038507521

Quick Insights into Rolls-Royce Customer Service

Rolls-Royce's Customer Service score was rated highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and rated lowest by customers ages 31-35.

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Ranked Rolls-Royce Customer Service the Highest

Over 10 Years
4.6
African American/Black
4.5
36-40
4.4

Ranked Rolls-Royce Customer Service the Lowest

5 to 10 Years
3.4
Architecture and Planning
3.4
31-35
2.5

Rolls-Royce Customer Service Score by Gender

Male customers rated Rolls-Royce's Customer Service score 0.5 stars higher than Female customers.

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Male

4.3/5

Female

3.8/5

Rolls-Royce Customer Service Score by Ethnicity

Rolls-Royce's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
4.3
Caucasian4.3
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
4
Other4

Rolls-Royce Customer Service Score by Age

Rolls-Royce's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
4.1
26-304.1
31-35
2.5
31-352.5
36-40
4.4
36-404.4
46-50
3.6
46-503.6

Rolls-Royce Customer Service Score by Usage

Rolls-Royce's Customer Service score was rated the highest by customers who have used Rolls-Royce's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.1
2 to 5 Years
4.2
5 to 10 Years
3.4
Over 10 Years
4.6

Rolls-Royce Customer Service Score by Industry

Rolls-Royce's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
4.1
Accounting
4.3
Aerospace and Aviation
3.9
Architecture and Planning
3.4

Rolls-Royce Customer Service vs. Competitors

Compared to its competitors, Rolls-Royce's Customer Service score is rated right above B/E Aerospace.

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Rolls-Royce's Logo
VS
B/E Aerospace's Logo
United Technologies' Logo
Textron's Logo
GE Digital's Logo
Honeywell's Logo
Genuine Parts Company's Logo
Bentley Motors' Logo

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Rolls-Royce's Customer Service score is rated right above Mercedes-Benz USA, and is preceded by Porsche.

COMPANYCustomer Service Score
Porsche4.3/5
Rolls-Royce4.1/5
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
BMW Group3.9/5
Tesla3.8/5
Audi3.8/5
FedEx3.5/5

Unlock Rolls-Royce Customer Service vs. Companies in Automotive and Transportation Data

Rolls-Royce's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
BMW Group's Logo
Tesla's Logo
Audi's Logo
FedEx's Logo

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Rolls-Royce as an Employer

3.4/5

Rolls-Royce has a 3.4/5 stars for its overall company culture rated by their employees

  Rolls-Royce CEO
top
50%
CEO of Rolls-Royce

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Rolls-Royce scored a 43 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Rolls-Royce would recommend the brand to a friend. ENPS measures how likely Rolls-Royce employees would recommend working at Rolls-Royce to a friend.

Net Promoter Score

43
NPS Score
65%Promoters
13%Passive
22%Detractors

Employee Net Promoter Score

14
eNPS Score
48%Promoters
18%Passive
34%Detractors

Global Ranking Snapshot

Rolls-Royce is ranked #681 in the Global Top 100 Brands. It ranks just behind TopGolf and just ahead of Twitch.

RANKCOMPANYCEOINDUSTRY
679
Blue Bottle Coffee  Blue Bottle Coffee CEO
James Freeman
Food and Beverages
680
TopGolf  TopGolf CEO
Artie Starrs
Media and Entertainment
681
Rolls-Royce  Rolls-Royce CEO
Warren East
Automotive and Transportation
682
Twitch  Twitch CEO
Daniel Clancy
Tech
683
AMC Theaters  AMC Theaters CEO
Adam Aron
Media and Entertainment
684
AMC Networks  AMC Networks CEO
Kristin Dolan
Media and Entertainment
685
Halliburton  Halliburton CEO
Jeffrey Miller
Energy and Manufacturing

Automotive and Transportation Ranking Snapshot

Rolls-Royce is ranked #34 in the Automotive and Transportation Industry. It ranks just behind Nissan and just ahead of Cummins Inc..

RANKCOMPANYLocation
32
Raytheon Technologies
Waltham, MA
33
Nissan
Smyrna, TN
34
Rolls-Royce
London, MN
35
Cummins Inc.
Columbus, IN
36
Expeditors
Seattle, WA
37
McMaster-Carr
Elmhurst, IL
38
BNSF Railway
Fort Worth, TX