Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

McMaster-Carr is

Ranked

#37

Automotive and Transportation Brands

Brand Page

McMaster-Carr

Marketing or Exec? Claim Your Free Account

McMaster-Carr

Rate this Brand

McMaster-Carr is ranked #37 in Automotive and Transportation Brands

About McMaster-Carr's Brand

McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities. McMaster-Carr’s brand is ranked #782 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of McMaster-Carr. When compared to other organizations within the Automotive and Transportation industry, McMaster-Carr is ranked #37. Among its major competitors, McMaster-Carr is ranked in 3rd place for NPS while Kloeckner & Co is 1st, and Kaman Industrial Technologies is 2nd.

Brand at a Glance

82%

Customer Loyalty

4.3/5

Product Quality

4/5

Pricing

4.2/5

Customer Service

McMaster-Carr Ranking

^#37 in Automotive and Transportation
^#1 / 4 of its competitors

McMaster-Carr NPS

McMaster-Carr's Net Promoter Score (NPS) is a 53 with 71% Promoters, 11% Passives, and 18% Detractors. Net Promoter Score tracks whether McMaster-Carr's customers would recommend using the product based on a scale of -100 to 100.

McMaster-Carr Overall NPS

NPS

71%	Promoters
11%	Passives
18%	Detractors

McMaster-Carr NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 55	Oct 2024	55
Nov 2024 55	Nov 2024	55
Dec 2024 55	Dec 2024	55
Jan 2025 55	Jan 2025	55
Mar 2025 55	Mar 2025	55
Apr 2025 55	Apr 2025	55
Jun 2025 55	Jun 2025	55
Jul 2025 54	Jul 2025	54
Sep 2025 53	Sep 2025	53
Oct 2025 55	Oct 2025	55
Nov 2025 53	Nov 2025	53
Jan 2026 53	Jan 2026	53

How Other Brands Compare

McMaster-Carr is ranked first for NPS among its competitors. Proto Labs and Ryerson come in second and third, with MISUMI coming in at #4.

	McMaster-Carr	MISUMI	Proto Labs	Ryerson
Global Ranking	#782	#-	#-	#-
NPS	53	-10	19	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$7.41B	$3.29B	$557.66M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

McMaster-Carr NPS by Gender

Male customers rated McMaster-Carr's NPS 59 points higher than Female customers.

Male

McMaster-Carr's NPS was rated 66 by Male customers on Comparably.

79%

Promoters

Passives

13%

Detractors

Female

McMaster-Carr's NPS was rated 7 by Female customers on Comparably.

50%

Promoters

Passives

43%

Detractors

McMaster-Carr NPS by Ethnicity

McMaster-Carr's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 61	Caucasian	61
Hispanic or Latino 50	Hispanic or Latino	50
African American/Black 0	African American/Black	0
Asian or Pacific Islander 50	Asian or Pacific Islander	50
Other 75	Other	75

McMaster-Carr NPS by Age

McMaster-Carr's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

66%

17%

26-30

62%

15%

23%

31-35

100%

36-40

100%

41-45

50%

20%

30%

46-50

83%

17%

51-55

58%

33%

56-60

82%

61-65

94%

66+

92%

McMaster-Carr NPS by Usage

McMaster-Carr's NPS was rated the highest by customers who have used McMaster-Carr's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 21	Less than 1 Year	21
1 to 2 Years 69	1 to 2 Years	69
2 to 5 Years 64	2 to 5 Years	64
5 to 10 Years 53	5 to 10 Years	53
Over 10 Years 68	Over 10 Years	68

McMaster-Carr NPS vs. Competitors

Compared to its competitors, McMaster-Carr's NPS is rated right above Swagelok Company, and is preceded by Kaman Industrial Technologies.

COMPANY		NPS Score
	Kloeckner & Co	100
	Kaman Industrial Technologies	67
	McMaster-Carr	53
	Swagelok Company	44
	Proto Labs	19
	Ryerson	0
	MISUMI	-10

McMaster-Carr NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, McMaster-Carr's NPS is rated right above Toyota, and is preceded by Porsche.

COMPANY		NPS Score
	Porsche	60
	McMaster-Carr	53
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19

McMaster-Carr Customer Reviews

Out of the 30 McMaster-Carr customer reviews 29 were positive and 1 was constructive. McMaster-Carr customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

McMaster-Carr Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of McMaster-Carr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

McMaster-Carr Customer Loyalty Score by Gender

Male customers rated McMaster-Carr's Customer Loyalty score 14% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of McMaster-Carr.

Male

88%

Yes

Female

74%

Yes

McMaster-Carr Customer Loyalty Score by Ethnicity

McMaster-Carr's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of McMaster-Carr.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

McMaster-Carr Customer Loyalty Score by Age

McMaster-Carr's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of McMaster-Carr.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 79%	26-30	79%
31-35 100%	31-35	100%
36-40 82%	36-40	82%
41-45 82%	41-45	82%
46-50 85%	46-50	85%
51-55 78%	51-55	78%
56-60 92%	56-60	92%
61-65 94%	61-65	94%
66+ 100%	66+	100%

McMaster-Carr Customer Loyalty Score by Usage

McMaster-Carr's Customer Loyalty score was rated the highest by customers who have used McMaster-Carr's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	61%
1 to 2 Years	79%
2 to 5 Years	95%
5 to 10 Years	88%
Over 10 Years	91%

McMaster-Carr Customer Loyalty Score by Industry

McMaster-Carr's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	84%
Aerospace and Aviation	70%
Architecture and Planning	100%
Arts and Entertainment	89%
Biotech and Pharmaceuticals	100%
Construction	82%
Education	100%
Manufacturing and Machinery	92%
Marine	100%
Energy and Manufacturing	87%
Transportation	100%

McMaster-Carr Customer Loyalty vs. Competitors

Compared to its competitors, McMaster-Carr's Customer Loyalty score is rated right above Swagelok Company.

COMPANY		Customer Loyalty Score
	McMaster-Carr	82%
	Swagelok Company	81%
	Proto Labs	74%
	Ryerson	69%
	MISUMI	69%
	Kloeckner & Co	68%
	Kaman Industrial Technologies	68%

Unlock McMaster-Carr Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, McMaster-Carr's Customer Loyalty score is rated right above BMW Group, and is preceded by Toyota.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	McMaster-Carr	82%
	BMW Group	82%
	Tesla	77%
	FedEx	74%

Unlock McMaster-Carr Customer Loyalty vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.

McMaster-Carr Product Quality

4.3/5

McMaster-Carr has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock McMaster-Carr's overall Product Quality score rated by its users and customers.

McMaster-Carr Product Information

McMaster-Carr’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated McMaster-Carr's product the highest. Reviewers from the Arts and Entertainment industry rated McMaster-Carr the lowest at 4.4.

Website: http://www.mcmaster.com

Company Size: 1,001-5,000 Employees

Industry

Business Services

Manufacturing

Quick Insights into McMaster-Carr Product Quality

McMaster-Carr's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Aerospace and Aviation industry.

Sign Up to unlock insights into how customers have ranked McMaster-Carr's Product Quality.

Ranked McMaster-Carr Product Quality the Highest

Architecture and Planning	5
1 to 2 Years	4.7
18-25	4.7

Ranked McMaster-Carr Product Quality the Lowest

African American/Black	4
41-45	3.9
Aerospace and Aviation	3.5

McMaster-Carr Product Quality Score by Gender

McMaster-Carr's Product Quality score was rated 4.4 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of McMaster-Carr.

Male

4.4/5

Female

4.4/5

McMaster-Carr Product Quality Score by Ethnicity

McMaster-Carr's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of McMaster-Carr.

Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.5	Other	4.5

McMaster-Carr Product Quality Score by Age

McMaster-Carr's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of McMaster-Carr.

Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 4.3	26-30	4.3
31-35 4.7	31-35	4.7
36-40 4.6	36-40	4.6
41-45 3.9	41-45	3.9
46-50 4.6	46-50	4.6
51-55 4	51-55	4
56-60 4.7	56-60	4.7
61-65 4.6	61-65	4.6
66+ 4.4	66+	4.4

McMaster-Carr Product Quality Score by Usage

McMaster-Carr's Product Quality score was rated the highest by customers who have used McMaster-Carr's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.1
1 to 2 Years	4.7
2 to 5 Years	4.3
5 to 10 Years	4.2
Over 10 Years	4.5

McMaster-Carr Product Quality Score by Industry

McMaster-Carr's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.2
Aerospace and Aviation	3.5
Architecture and Planning	5
Arts and Entertainment	4.4
Biotech and Pharmaceuticals	5
Construction	4.8
Education	4.6
Manufacturing and Machinery	4.7
Marine	5
Energy and Manufacturing	4.2
Transportation	4.6

McMaster-Carr Product Quality vs. Competitors

Compared to its competitors, McMaster-Carr's Product Quality score is rated right above Kloeckner & Co.

COMPANY		Product Quality Score
	McMaster-Carr	4.3/5
	Kloeckner & Co	4.1/5
	Swagelok Company	4.1/5
	Kaman Industrial Technologies	4/5
	Proto Labs	3.6/5
	Ryerson	3.6/5
	MISUMI	3.6/5

Unlock McMaster-Carr Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, McMaster-Carr's Product Quality score is rated right above Mercedes-Benz USA, and is preceded by Porsche.

COMPANY		Product Quality Score
	Porsche	4.4/5
	McMaster-Carr	4.3/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Audi	3.9/5
	FedEx	3.6/5

Unlock McMaster-Carr Product Quality vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.

McMaster-Carr Pricing

McMaster-Carr ROI & Value For Money

4/5

McMaster-Carr has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock McMaster-Carr's overall ROI score rated by its users and customers.

McMaster-Carr Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Construction industry think that they had the lowest ROI from McMaster-Carr.

Quick Insights into McMaster-Carr ROI

McMaster-Carr's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Hispanic or Latino customers.

Sign Up to unlock insights into how customers have ranked McMaster-Carr's ROI score.

Ranked McMaster-Carr ROI the Highest

Architecture and Planning	5
46-50	4.4
Asian or Pacific Islander	4.2

Ranked McMaster-Carr ROI the Lowest

51-55	3.6
Construction	3.6
Hispanic or Latino	3.5

McMaster-Carr ROI Score by Gender

Male customers rated McMaster-Carr's ROI score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of McMaster-Carr.

Male

4/5

Female

3.7/5

McMaster-Carr ROI Score by Ethnicity

McMaster-Carr's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of McMaster-Carr.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.1	Other	4.1

McMaster-Carr ROI Score by Age

McMaster-Carr's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of McMaster-Carr.

Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.6	26-30	3.6
31-35 4	31-35	4
36-40 3.9	36-40	3.9
41-45 3.6	41-45	3.6
46-50 4.4	46-50	4.4
51-55 3.6	51-55	3.6
56-60 4.3	56-60	4.3
61-65 4.2	61-65	4.2
66+ 4.4	66+	4.4

McMaster-Carr ROI Score by Usage

McMaster-Carr's ROI score was rated the highest by customers who have used McMaster-Carr's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.7
1 to 2 Years	3.9
2 to 5 Years	4
5 to 10 Years	3.8
Over 10 Years	4

McMaster-Carr ROI Score by Industry

McMaster-Carr's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.8
Aerospace and Aviation	3.8
Architecture and Planning	5
Arts and Entertainment	3.9
Biotech and Pharmaceuticals	4.3
Construction	3.6
Education	4.1
Manufacturing and Machinery	4
Marine	5
Energy and Manufacturing	3.8
Transportation	4.3

McMaster-Carr Pricing vs. Competitors

Compared to its competitors, McMaster-Carr's ROI score is rated right above Kloeckner & Co.

COMPANY		Pricing Score
	McMaster-Carr	4/5
	Kloeckner & Co	4/5
	Kaman Industrial Technologies	3.9/5
	Swagelok Company	3.8/5
	Proto Labs	3.4/5
	Ryerson	3.3/5
	MISUMI	3.2/5

Unlock McMaster-Carr ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, McMaster-Carr's ROI score is rated right above Toyota, and is preceded by Porsche.

COMPANY		Pricing Score
	Porsche	4.1/5
	McMaster-Carr	4/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5

Unlock McMaster-Carr ROI vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.

McMaster-Carr Customer Satisfaction (CSAT)

McMaster-Carr Customer Satisfaction (CSAT) Score

84 / 100

McMaster-Carr has an overall Customer Satisfaction score of 84 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	62%
Satisfied	22%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	1%
Very Dissatisfied	6%

Very Satisfied

62%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into McMaster-Carr Customer Satisfaction

McMaster-Carr's Customer Satisfaction score was rated highest by customers who have used McMaster-Carr's products/services for 1 to 2 Years, and rated lowest by customers who have used McMaster-Carr's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked McMaster-Carr's Customer Satisfaction.

Ranked McMaster-Carr Customer Satisfaction the Highest

1 to 2 Years	100%
31-35	100%
African American/Black	100%

Ranked McMaster-Carr Customer Satisfaction the Lowest

Arts and Entertainment	67%
41-45	63%
Less than 1 Year	45%

McMaster-Carr Customer Satisfaction Score by Gender

McMaster-Carr's Customer Satisfaction score was rated 84 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of McMaster-Carr.

84 / 100

Male

	Very Satisfied	70%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	0%
	Very Dissatisfied	9%

84 / 100

Female

	Very Satisfied	51%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	8%

McMaster-Carr Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

McMaster-Carr's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McMaster-Carr.

84 / 100

Very Satisfied	71%
Satisfied	13%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	10%

Very Satisfied

71%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Hispanic or Latino

McMaster-Carr's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McMaster-Carr.

75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

McMaster-Carr's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McMaster-Carr.

100 / 100

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

McMaster-Carr's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McMaster-Carr.

75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

McMaster-Carr's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McMaster-Carr.

75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

McMaster-Carr Customer Satisfaction Score by Age

McMaster-Carr's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of McMaster-Carr.

100

Breakdown

Age

Score

18-25

90%

26-30

73%

31-35

100%

36-40

100%

41-45

63%

46-50

100%

51-55

75%

56-60

89%

61-65

93%

66+

89%

McMaster-Carr Customer Satisfaction Score by Usage

McMaster-Carr's Customer Satisfaction score was rated the highest by customers who have used McMaster-Carr's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	45
1 to 2 Years	100
2 to 5 Years	86
5 to 10 Years	80
Over 10 Years	90

McMaster-Carr Customer Satisfaction Score by Industry

McMaster-Carr's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "McMaster-Carr Customer Satisfaction Score by Industry",
	"text": "McMaster-Carr's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Arts and Entertainment industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "McMaster-Carr's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
			"text": "McMaster-Carr's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "McMaster-Carr's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "McMaster-Carr's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 95,
			"stars": 0,
			"csatScore": 95,
			"text": "McMaster-Carr's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 95
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 71,
			"stars": 0,
			"csatScore": 71,
			"text": "McMaster-Carr's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 71
		}
	]
}

Tech	75
Aerospace and Aviation	76
Arts and Entertainment	67
Construction	100
Manufacturing and Machinery	95
Energy and Manufacturing	71

McMaster-Carr Customer Satisfaction vs. Competitors

Compared to its competitors, McMaster-Carr's Customer Satisfaction score is rated right above Swagelok Company, and is preceded by MISUMI.

COMPANY		Customer Satisfaction (CSAT) Score
	Kloeckner & Co	100%
	MISUMI	100%
	McMaster-Carr	84%
	Swagelok Company	84%
	Kaman Industrial Technologies	66%
	Proto Labs	64%
	Ryerson	62%

Unlock McMaster-Carr Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, McMaster-Carr's Customer Satisfaction score is rated right above Toyota, and is preceded by Porsche.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	McMaster-Carr	84%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%

Unlock McMaster-Carr Customer Satisfaction vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.

McMaster-Carr Customer Service

4.2/5

McMaster-Carr has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock McMaster-Carr's overall Customer Service score rated by its users and customers.

About McMaster-Carr's Customer Service

Address

600 County Line Road, Elmhurst, IL 60126

Website

http://www.mcmaster.com

Quick Insights into McMaster-Carr Customer Service

McMaster-Carr's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used McMaster-Carr's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked McMaster-Carr's Customer Service score.

Ranked McMaster-Carr Customer Service the Highest

Architecture and Planning	5
66+	4.6
Other	4.5

Ranked McMaster-Carr Customer Service the Lowest

Energy and Manufacturing	3.7
Hispanic or Latino	3.4
Less than 1 Year	3.3

McMaster-Carr Customer Service Score by Gender

Male customers rated McMaster-Carr's Customer Service score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of McMaster-Carr.

Male

4.2/5

Female

3.8/5

McMaster-Carr Customer Service Score by Ethnicity

McMaster-Carr's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of McMaster-Carr.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.5	Other	4.5

McMaster-Carr Customer Service Score by Age

McMaster-Carr's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of McMaster-Carr.

100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 3.9	26-30	3.9
31-35 4.4	31-35	4.4
36-40 4	36-40	4
41-45 3.8	41-45	3.8
46-50 4.1	46-50	4.1
51-55 3.7	51-55	3.7
56-60 4.4	56-60	4.4
61-65 4.3	61-65	4.3
66+ 4.6	66+	4.6

McMaster-Carr Customer Service Score by Usage

McMaster-Carr's Customer Service score was rated the highest by customers who have used McMaster-Carr's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.3
1 to 2 Years	4.3
2 to 5 Years	4.4
5 to 10 Years	4
Over 10 Years	4.3

McMaster-Carr Customer Service Score by Industry

McMaster-Carr's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Energy and Manufacturing industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.1
Aerospace and Aviation	3.8
Architecture and Planning	5
Arts and Entertainment	3.9
Biotech and Pharmaceuticals	4.1
Construction	4.4
Education	4
Manufacturing and Machinery	4.3
Marine	4.8
Energy and Manufacturing	3.7
Transportation	4.8

McMaster-Carr Customer Service vs. Competitors

Compared to its competitors, McMaster-Carr's Customer Service score is rated right above Kaman Industrial Technologies.

COMPANY		Customer Service Score
	McMaster-Carr	4.2/5
	Kaman Industrial Technologies	4/5
	Swagelok Company	3.9/5
	Kloeckner & Co	3.8/5
	Ryerson	3.6/5
	Proto Labs	3.3/5
	MISUMI	3.3/5

Unlock McMaster-Carr Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, McMaster-Carr's Customer Service score is rated right above Mercedes-Benz USA, and is preceded by Porsche.

COMPANY		Customer Service Score
	Porsche	4.3/5
	McMaster-Carr	4.2/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5

Unlock McMaster-Carr Customer Service vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full McMaster-Carr Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.

McMaster-Carr as an Employer

2.9/5

McMaster-Carr has a 2.9/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of McMaster-Carr

James DeLaney

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

McMaster-Carr scored a 53 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of McMaster-Carr would recommend the brand to a friend. ENPS measures how likely McMaster-Carr employees would recommend working at McMaster-Carr to a friend.

Net Promoter Score

NPS Score

71%	Promoters
11%	Passive
18%	Detractors

Employee Net Promoter Score

-34

eNPS Score

25%	Promoters
16%	Passive
59%	Detractors

Global Ranking Snapshot

McMaster-Carr is ranked #782 in the Global Top 100 Brands. It ranks just behind Chess.com and just ahead of Kiewit Corporation.

RANK			INDUSTRY
780	Farfetch	José Neves	Retail
781	Chess.com	Erik Allebest	Media and Entertainment
782	McMaster-Carr	James DeLaney	Automotive and Transportation
783	Kiewit Corporation	Rick Lanoha	Business and Consumer Services
784	Chicken Salad Chick	Scott Deviney	Food and Beverages
785	Gong.io	Amit Bendov	Tech
786	Flatiron Health	Carolyn Starrett	Health and Wellness

Automotive and Transportation Ranking Snapshot

McMaster-Carr is ranked #37 in the Automotive and Transportation Industry. It ranks just behind Expeditors and just ahead of BNSF Railway.

RANK		Location
35	Cummins Inc.	Columbus, IN
36	Expeditors	Seattle, WA
37	McMaster-Carr	Elmhurst, IL
38	BNSF Railway	Fort Worth, TX
39	Tata Motors Ltd
40	Faurecia
41	Tenneco	Lake Forest, IL