-10
NPS
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MISUMI
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About MISUMI's Brand
MISUMI is configured to save time throughout the product lifecycle from design to build and ongoing maintenance. With over 20 million products globally and 80 sextillion part configurations for automation, press die, and plastic mold applications, MISUMI is the most comprehensive, user friendly engineering resource for a variety of industries including automotive, medical equipment, consumer packaging, semiconductor, and more. As both a manufacturer and distributor, MISUMI offers an unmatched, one-stop-shop to meet customer specifications, and is committed to empowering customers to do incredible design work incredibly fast. Among its major competitors, MISUMI is ranked in 6th place for NPS while McMaster-Carr is 1st, and Festo is 2nd.Their current market cap is $7.41B
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
MISUMI Ranking
- #4 / 4 of its competitors
MISUMI NPS
MISUMI's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether MISUMI's customers would recommend using the product based on a scale of -100 to 100.
MISUMI Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
MISUMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 50 | Sep 2020 | 50 |
Nov 2020 0 | Nov 2020 | 0 |
Feb 2021 20 | Feb 2021 | 20 |
Mar 2021 -15 | Mar 2021 | -15 |
Dec 2021 -25 | Dec 2021 | -25 |
Dec 2022 -11 | Dec 2022 | -11 |
Mar 2023 -10 | Mar 2023 | -10 |
How Other Brands Compare
MISUMI is ranked #4 for NPS among its competitors. McMaster-Carr and Festo come in first and second, with W.W. Grainger coming in at third. Among those competitors, it is the lowest valued company behind W.W. Grainger.
MISUMI |  W.W. Grainger |  McMaster-Carr |  Festo | |
| Global Ranking | #- | #512 | #782 | #- |
| NPS | -10 | 25 | 53 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $7.41B | $21.27B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MISUMI NPS by Gender
MISUMI's NPS was rated -67 by Male customers on Comparably.
Male
-67
MISUMI's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
MISUMI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MISUMI NPS vs. Competitors
Compared to its competitors, MISUMI's NPS is rated right below THK America.
| COMPANY | NPS Score | |
|---|---|---|
| McMaster-Carr | 53 |
| Festo | 38 |
| W.W. Grainger | 25 |
 | Omron Electronics | 20 |
 | Fastenal | 5 |
 | THK America | N/A |
| MISUMI | -10 |
MISUMI Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of MISUMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MISUMI Customer Loyalty Score by Gender
MISUMI's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
MISUMI Customer Loyalty vs. Competitors
Compared to its competitors, MISUMI's Customer Loyalty score is rated right above Omron Electronics, and is preceded by Fastenal.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Festo | 83% |
| McMaster-Carr | 82% |
| W.W. Grainger | 78% |
| Fastenal | 70% |
| MISUMI | 69% |
| Omron Electronics | 54% |
| THK America | N/A |
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MISUMI Product Quality
3.6/5
MISUMI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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MISUMI Product Information
MISUMI’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.misumiusa.com
- Company Size
- 201-500 Employees
Industry
Manufacturing and Machinery
Quick Insights into MISUMI Product Quality
MISUMI's Product Quality score was rated highest by Male customers.
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Ranked MISUMI Product Quality the Highest
MISUMI Product Quality Score by Gender
MISUMI's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
MISUMI Product Quality vs. Competitors
Compared to its competitors, MISUMI's Product Quality score is rated right above Omron Electronics, and is preceded by Fastenal.
| COMPANY | Product Quality Score | |
|---|---|---|
| McMaster-Carr | 4.3/5 |
| Festo | 3.9/5 |
| W.W. Grainger | 3.9/5 |
| Fastenal | 3.6/5 |
| MISUMI | 3.6/5 |
| Omron Electronics | 3.4/5 |
| THK America | N/A |
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MISUMI Pricing
MISUMI ROI & Value For Money
3.2/5
MISUMI has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into MISUMI ROI
MISUMI's ROI score was rated highest by Male customers.
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Ranked MISUMI ROI the Highest
MISUMI ROI Score by Gender
MISUMI's ROI score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
MISUMI Pricing vs. Competitors
Compared to its competitors, MISUMI's ROI score is rated right above THK America, and is preceded by Fastenal.
| COMPANY | Pricing Score | |
|---|---|---|
| McMaster-Carr | 4/5 |
| Omron Electronics | 3.9/5 |
| Festo | 3.8/5 |
| W.W. Grainger | 3.7/5 |
| Fastenal | 3.5/5 |
| MISUMI | 3.2/5 |
| THK America | N/A |
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MISUMI Customer Satisfaction (CSAT)
MISUMI Customer Satisfaction (CSAT) Score
100 / 100
MISUMI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MISUMI Customer Satisfaction vs. Competitors
Compared to its competitors, MISUMI's Customer Satisfaction score is rated right above McMaster-Carr, and is preceded by Omron Electronics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Omron Electronics | 100% |
| MISUMI | 100% |
| McMaster-Carr | 84% |
| W.W. Grainger | 74% |
| Festo | 68% |
| Fastenal | 67% |
| THK America | 0% |
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MISUMI Customer Service
3.3/5
MISUMI has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About MISUMI's Customer Service
Address
1475 E Woodfield Rd. Suite 1300, Schaumburg, IL 60173
Website
http://www.misumiusa.com
Phone Number
8006817475
MISUMI's Social Links
Quick Insights into MISUMI Customer Service
MISUMI's Customer Service score was rated highest by Male customers.
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Ranked MISUMI Customer Service the Highest
MISUMI Customer Service Score by Gender
MISUMI's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
MISUMI Customer Service vs. Competitors
Compared to its competitors, MISUMI's Customer Service score is rated right above THK America, and is preceded by Fastenal.
| COMPANY | Customer Service Score | |
|---|---|---|
| McMaster-Carr | 4.2/5 |
| Omron Electronics | 4.1/5 |
| Festo | 4/5 |
| W.W. Grainger | 3.9/5 |
| Fastenal | 3.5/5 |
| MISUMI | 3.3/5 |
| THK America | N/A |
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MISUMI as an Employer
4.3/5
MISUMI has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MISUMI scored a -10 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of MISUMI would recommend the brand to a friend. ENPS measures how likely MISUMI employees would recommend working at MISUMI to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
