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W.W. Grainger is

Ranked

#41

Energy and Manufacturing Brands

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W.W. Grainger

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W.W. Grainger

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W.W. Grainger is ranked #41 in Energy and Manufacturing Brands

About W.W. Grainger's Brand

Grainger is the leading business-to-business distributor of products and services used to maintain, repair, and operate facilities. With annual revenue of $11.5 billion, we are a trusted partner to help make tough jobs easier. More than 3.5 million customers rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. W.W. Grainger’s brand is ranked #512 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of W.W. Grainger. When compared to other organizations within the Energy and Manufacturing industry, W.W. Grainger is ranked #41. Among its major competitors, W.W. Grainger is ranked in 3rd place for NPS while McMaster-Carr is 1st, and Uline is 2nd. Overall, W.W. Grainger has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $21.27B

Brand at a Glance

78%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

W.W. Grainger Ranking

^#41 in Energy and Manufacturing
^#3 / 4 of its competitors

W.W. Grainger NPS

W.W. Grainger's Net Promoter Score (NPS) is a 25 with 52% Promoters, 21% Passives, and 27% Detractors. Net Promoter Score tracks whether W.W. Grainger's customers would recommend using the product based on a scale of -100 to 100.

W.W. Grainger Overall NPS

NPS

52%	Promoters
21%	Passives
27%	Detractors

W.W. Grainger NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 26	Aug 2024	26
Sep 2024 22	Sep 2024	22
Oct 2024 22	Oct 2024	22
Nov 2024 23	Nov 2024	23
Dec 2024 25	Dec 2024	25
Jan 2025 25	Jan 2025	25
Mar 2025 25	Mar 2025	25
Apr 2025 25	Apr 2025	25
May 2025 27	May 2025	27
Jun 2025 25	Jun 2025	25
Jul 2025 25	Jul 2025	25
Sep 2025 25	Sep 2025	25

How Other Brands Compare

W.W. Grainger is ranked third for NPS among its competitors. McMaster-Carr and Uline come in first and second, with Lowe's Home Improvement coming in at #4. Among those competitors, it is the third most valued company behind Lowe's Home Improvement.

	W.W. Grainger	Lowe's Home Improvement	Uline	McMaster-Carr
Global Ranking	#512	#128	#317	#782
NPS	25	-5	25	53
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$21.27B	$136.70B	$3.84B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

W.W. Grainger NPS by Gender

Male customers rated W.W. Grainger's NPS 3 points higher than Female customers.

Male

W.W. Grainger's NPS was rated 43 by Male customers on Comparably.

61%

Promoters

21%

Passives

18%

Detractors

Female

W.W. Grainger's NPS was rated 40 by Female customers on Comparably.

58%

Promoters

24%

Passives

18%

Detractors

W.W. Grainger NPS by Ethnicity

W.W. Grainger's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 33	Caucasian	33
Hispanic or Latino 100	Hispanic or Latino	100
African American/Black 57	African American/Black	57
Asian or Pacific Islander 55	Asian or Pacific Islander	55
Other 13	Other	13

W.W. Grainger NPS by Age

W.W. Grainger's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

50%

25%

31-35

67%

22%

11%

36-40

86%

14%

41-45

67%

33%

46-50

25%

50%

25%

51-55

74%

13%

61-65

25%

50%

25%

66+

62%

13%

25%

W.W. Grainger NPS by Usage

W.W. Grainger's NPS was rated the highest by customers who have used W.W. Grainger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 59	1 to 2 Years	59
2 to 5 Years 64	2 to 5 Years	64
5 to 10 Years 29	5 to 10 Years	29
Over 10 Years 40	Over 10 Years	40

W.W. Grainger NPS vs. Competitors

Compared to its competitors, W.W. Grainger's NPS is rated right above Fastenal, and is preceded by Uline.

COMPANY		NPS Score
	McMaster-Carr	53
	Uline	25
	W.W. Grainger	25
	Fastenal	5
	Lowe's Home Improvement	-5

W.W. Grainger NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, W.W. Grainger's NPS is rated right above 3M, and is preceded by Tesla.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	W.W. Grainger	25
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

W.W. Grainger Customer Reviews

Out of the 17 W.W. Grainger customer reviews 16 were positive and 1 was constructive. W.W. Grainger customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

W.W. Grainger Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of W.W. Grainger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

W.W. Grainger Customer Loyalty Score by Gender

Male customers rated W.W. Grainger's Customer Loyalty score 20% higher than Female customers.

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Male

88%

Yes

Female

68%

Yes

W.W. Grainger Customer Loyalty Score by Ethnicity

W.W. Grainger's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

W.W. Grainger Customer Loyalty Score by Age

W.W. Grainger's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of W.W. Grainger.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 85%	18-25	85%
26-30 78%	26-30	78%
31-35 80%	31-35	80%
36-40 74%	36-40	74%
41-45 100%	41-45	100%
46-50 100%	46-50	100%
51-55 78%	51-55	78%
61-65 100%	61-65	100%
66+ 55%	66+	55%

W.W. Grainger Customer Loyalty Score by Usage

W.W. Grainger's Customer Loyalty score was rated the highest by customers who have used W.W. Grainger's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	60%
1 to 2 Years	93%
2 to 5 Years	84%
5 to 10 Years	74%
Over 10 Years	89%

W.W. Grainger Customer Loyalty Score by Industry

W.W. Grainger's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.

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Tech	92%
Accounting	40%
Architecture and Planning	70%
Construction	100%
Government and Public Policy	70%
Manufacturing and Machinery	100%
Warehousing	70%

W.W. Grainger Customer Loyalty vs. Competitors

Compared to its competitors, W.W. Grainger's Customer Loyalty score is rated right above Lowe's Home Improvement, and is preceded by Uline.

COMPANY		Customer Loyalty Score
	McMaster-Carr	82%
	Uline	79%
	W.W. Grainger	78%
	Lowe's Home Improvement	77%
	Fastenal	70%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, W.W. Grainger's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	W.W. Grainger	78%
	Tesla	77%

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W.W. Grainger Product Quality

3.9/5

W.W. Grainger has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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W.W. Grainger Product Information

W.W. Grainger’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Warehousing industry rated W.W. Grainger's product the highest. Reviewers from the Manufacturing and Machinery industry rated W.W. Grainger the lowest at 3.3.

Website: http://www.grainger.com

Company Size: 10,000+ Employees

Industry

Wholesale

Quick Insights into W.W. Grainger Product Quality

W.W. Grainger's Product Quality score was rated highest by customers from the Warehousing industry, and rated lowest by customers ages 61-65.

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Ranked W.W. Grainger Product Quality the Highest

Warehousing	5
36-40	4.7
African American/Black	4.5

Ranked W.W. Grainger Product Quality the Lowest

Less than 1 Year	3.7
Manufacturing and Machinery	3.3
61-65	3

W.W. Grainger Product Quality Score by Gender

Male customers rated W.W. Grainger's Product Quality score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

W.W. Grainger Product Quality Score by Ethnicity

W.W. Grainger's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.2	Other	4.2

W.W. Grainger Product Quality Score by Age

W.W. Grainger's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 3.5	26-30	3.5
31-35 4.6	31-35	4.6
36-40 4.7	36-40	4.7
41-45 4.6	41-45	4.6
46-50 3.4	46-50	3.4
51-55 4.4	51-55	4.4
61-65 3	61-65	3
66+ 4.2	66+	4.2

W.W. Grainger Product Quality Score by Usage

W.W. Grainger's Product Quality score was rated the highest by customers who have used W.W. Grainger's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.1
2 to 5 Years	4.2
5 to 10 Years	4
Over 10 Years	4.3

W.W. Grainger Product Quality Score by Industry

W.W. Grainger's Product Quality score was rated the highest by Warehousing industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.6
Accounting	4.3
Architecture and Planning	3.8
Construction	4.8
Government and Public Policy	4.6
Manufacturing and Machinery	3.3
Warehousing	5

W.W. Grainger Product Quality vs. Competitors

Compared to its competitors, W.W. Grainger's Product Quality score is rated right above Fastenal, and is preceded by Uline.

COMPANY		Product Quality Score
	McMaster-Carr	4.3/5
	Uline	3.9/5
	W.W. Grainger	3.9/5
	Fastenal	3.6/5
	Lowe's Home Improvement	3.1/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, W.W. Grainger's Product Quality score is rated right above Audi, and is preceded by 3M.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	W.W. Grainger	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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W.W. Grainger Pricing

W.W. Grainger ROI & Value For Money

3.7/5

W.W. Grainger has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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W.W. Grainger Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Warehousing industry. The users from the Architecture and Planning industry think that they had the lowest ROI from W.W. Grainger.

Quick Insights into W.W. Grainger ROI

W.W. Grainger's ROI score was rated highest by customers from the Warehousing industry, and rated lowest by customers who have used W.W. Grainger's products/services for Less than 1 Year.

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Ranked W.W. Grainger ROI the Highest

Warehousing	5
Hispanic or Latino	4.6
51-55	4.4

Ranked W.W. Grainger ROI the Lowest

Architecture and Planning	3.5
46-50	3.4
Less than 1 Year	3.1

W.W. Grainger ROI Score by Gender

Female customers rated W.W. Grainger's ROI score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

W.W. Grainger ROI Score by Ethnicity

W.W. Grainger's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.6	Other	3.6

W.W. Grainger ROI Score by Age

W.W. Grainger's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 3.6	26-30	3.6
31-35 4.3	31-35	4.3
36-40 4.3	36-40	4.3
41-45 4.1	41-45	4.1
46-50 3.4	46-50	3.4
51-55 4.4	51-55	4.4
61-65 3.9	61-65	3.9
66+ 3.9	66+	3.9

W.W. Grainger ROI Score by Usage

W.W. Grainger's ROI score was rated the highest by customers who have used W.W. Grainger's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.2
2 to 5 Years	4.2
5 to 10 Years	3.8
Over 10 Years	4.4

W.W. Grainger ROI Score by Industry

W.W. Grainger's ROI score was rated the highest by Warehousing industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.7
Accounting	4.1
Architecture and Planning	3.5
Construction	4.8
Government and Public Policy	4.5
Manufacturing and Machinery	3.9
Warehousing	5

W.W. Grainger Pricing vs. Competitors

Compared to its competitors, W.W. Grainger's ROI score is rated right above Fastenal, and is preceded by Uline.

COMPANY		Pricing Score
	McMaster-Carr	4/5
	Uline	3.8/5
	W.W. Grainger	3.7/5
	Fastenal	3.5/5
	Lowe's Home Improvement	3/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, W.W. Grainger's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	W.W. Grainger	3.7/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

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W.W. Grainger Customer Satisfaction (CSAT)

W.W. Grainger Customer Satisfaction (CSAT) Score

74 / 100

W.W. Grainger has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied	48%
Satisfied	26%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	4%
Very Dissatisfied	10%

Very Satisfied

48%

Satisfied

26%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into W.W. Grainger Customer Satisfaction

W.W. Grainger's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used W.W. Grainger's products/services for Less than 1 Year.

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Ranked W.W. Grainger Customer Satisfaction the Highest

31-35	100%
African American/Black	100%
Construction	100%

Ranked W.W. Grainger Customer Satisfaction the Lowest

18-25	67%
Architecture and Planning	67%
Less than 1 Year	63%

W.W. Grainger Customer Satisfaction Score by Gender

Female customers rated W.W. Grainger's Customer Satisfaction score 13 points higher than Male customers.

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80 / 100

Male

	Very Satisfied	69%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	3%
	Very Dissatisfied	6%

93 / 100

Female

	Very Satisfied	36%
	Satisfied	57%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	0%
	Very Dissatisfied	0%

W.W. Grainger Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

W.W. Grainger's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.

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73 / 100

Very Satisfied	55%
Satisfied	18%
Neither Satisfied nor Dissatisfied	23%
Dissatisfied	4%
Very Dissatisfied	0%

Very Satisfied

55%

Satisfied

18%

Neither Satisfied nor Dissatisfied

23%

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

W.W. Grainger's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

W.W. Grainger's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

W.W. Grainger's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.

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90 / 100

Very Satisfied	70%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	10%

Very Satisfied

70%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Other

W.W. Grainger's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.

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72 / 100

Very Satisfied	29%
Satisfied	43%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

43%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

W.W. Grainger Customer Satisfaction Score by Age

W.W. Grainger's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

67%

26-30

72%

31-35

100%

36-40

84%

41-45

100%

51-55

72%

66+

71%

W.W. Grainger Customer Satisfaction Score by Usage

W.W. Grainger's Customer Satisfaction score was rated the highest by customers who have used W.W. Grainger's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	63
1 to 2 Years	89
2 to 5 Years	89
5 to 10 Years	82
Over 10 Years	85

W.W. Grainger Customer Satisfaction Score by Industry

W.W. Grainger's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Architecture and Planning industry customers.

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	"title": "W.W. Grainger Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "W.W. Grainger's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
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		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "W.W. Grainger's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "W.W. Grainger's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "W.W. Grainger's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "W.W. Grainger's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "W.W. Grainger's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	78
Architecture and Planning	67
Construction	100
Government and Public Policy	100
Manufacturing and Machinery	100
Warehousing	100

W.W. Grainger Customer Satisfaction vs. Competitors

Compared to its competitors, W.W. Grainger's Customer Satisfaction score is rated right above Uline, and is preceded by McMaster-Carr.

COMPANY		Customer Satisfaction (CSAT) Score
	McMaster-Carr	84%
	W.W. Grainger	74%
	Uline	71%
	Fastenal	67%
	Lowe's Home Improvement	39%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, W.W. Grainger's Customer Satisfaction score is rated right above Tesla, and is preceded by 3M.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	W.W. Grainger	74%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

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W.W. Grainger Customer Service

3.9/5

W.W. Grainger has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About W.W. Grainger's Customer Service

Address

100 Grainger Pkwy, Lake Forest, IL 60045

Website

http://www.grainger.com

W.W. Grainger's Social Links

Quick Insights into W.W. Grainger Customer Service

W.W. Grainger's Customer Service score was rated highest by customers from the Warehousing industry, and rated lowest by customers who have used W.W. Grainger's products/services for Less than 1 Year.

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Ranked W.W. Grainger Customer Service the Highest

Warehousing	5
Hispanic or Latino	4.8
41-45	4.7

Ranked W.W. Grainger Customer Service the Lowest

Other	3.5
46-50	3.2
Less than 1 Year	3.1

W.W. Grainger Customer Service Score by Gender

Female customers rated W.W. Grainger's Customer Service score 0.1 stars higher than Male customers.

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Male

4.2/5

Female

4.3/5

W.W. Grainger Customer Service Score by Ethnicity

W.W. Grainger's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 4.8	Hispanic or Latino	4.8
African American/Black 4.7	African American/Black	4.7
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.5	Other	3.5

W.W. Grainger Customer Service Score by Age

W.W. Grainger's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
26-30 4	26-30	4
31-35 4.2	31-35	4.2
36-40 4.3	36-40	4.3
41-45 4.7	41-45	4.7
46-50 3.2	46-50	3.2
51-55 4.5	51-55	4.5
61-65 4.1	61-65	4.1
66+ 4.5	66+	4.5

W.W. Grainger Customer Service Score by Usage

W.W. Grainger's Customer Service score was rated the highest by customers who have used W.W. Grainger's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.5
2 to 5 Years	4.3
5 to 10 Years	4.2
Over 10 Years	4.5

W.W. Grainger Customer Service Score by Industry

W.W. Grainger's Customer Service score was rated the highest by Warehousing industry customers, and the lowest by Tech industry customers.

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Tech	3.8
Accounting	4.1
Architecture and Planning	4
Construction	4.9
Government and Public Policy	4.6
Manufacturing and Machinery	4
Warehousing	5

W.W. Grainger Customer Service vs. Competitors

Compared to its competitors, W.W. Grainger's Customer Service score is rated right above Fastenal, and is preceded by Uline.

COMPANY		Customer Service Score
	McMaster-Carr	4.2/5
	Uline	4/5
	W.W. Grainger	3.9/5
	Fastenal	3.5/5
	Lowe's Home Improvement	2.9/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, W.W. Grainger's Customer Service score is rated right above Tesla, and is preceded by Honda.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	W.W. Grainger	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

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W.W. Grainger as an Employer

4.1/5

W.W. Grainger has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of W.W. Grainger

D.G. Macpherson

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

W.W. Grainger scored a 25 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of W.W. Grainger would recommend the brand to a friend. ENPS measures how likely W.W. Grainger employees would recommend working at W.W. Grainger to a friend.

Net Promoter Score

NPS Score

52%	Promoters
21%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
16%	Passive
27%	Detractors

Global Ranking Snapshot

W.W. Grainger is ranked #512 in the Global Top 100 Brands. It ranks just behind Astrazeneca PLC and just ahead of Smart & Final.

RANK			INDUSTRY
510	TaylorMade Golf	David Abeles	Retail
511	Astrazeneca PLC	Pascal Soriot	Health and Wellness
512	W.W. Grainger	D.G. Macpherson	Energy and Manufacturing
513	Smart & Final	David Hirz	Retail
514	Cushman & Wakefield	Brett White	Business and Consumer Services
515	New York Life Insurance Company	Theodore Mathas	Banking and Financial Services
516	Barry's	Joey Gonzalez	Health and Wellness

Energy and Manufacturing Ranking Snapshot

W.W. Grainger is ranked #41 in the Energy and Manufacturing Industry. It ranks just behind PPG and just ahead of Rockwell Automation.

RANK		Location
39	Siemens	Washington, DC
40	PPG
41	W.W. Grainger	Lake Forest, IL
42	Rockwell Automation	Milwaukee, WI
43	BASF	Florham Park, NJ
44	Owens Corning	Toledo, OH
45	NXP Semiconductors