Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

PPG is

Ranked

#48

Consumer Goods Brands

Brand Page

PPG

Marketing or Exec? Claim Your Free Account

PPG

Rate this Brand

PPG is ranked #48 in Consumer Goods Brands

About PPG's Brand

PPG’s brand is ranked #501 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PPG. When compared to other organizations within the Consumer Goods industry, PPG is ranked #48. Among its major competitors, PPG is ranked in 2nd place for NPS while Akzo Nobel Worldwide is 1st.Their current valuation is $35.08B

Brand at a Glance

76%

Customer Loyalty

3.9/5

Product Quality

4/5

Pricing

4.1/5

Customer Service

PPG Ranking

^#501 in Global Best Brands
^#48 in Consumer Goods
^#2 / 2 of its competitors

PPG NPS

PPG's Net Promoter Score (NPS) is a 23 with 55% Promoters, 13% Passives, and 32% Detractors. Net Promoter Score tracks whether PPG's customers would recommend using the product based on a scale of -100 to 100.

PPG Overall NPS

NPS

55%	Promoters
13%	Passives
32%	Detractors

PPG NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 23	Jan 2024	23
Feb 2024 25	Feb 2024	25
Mar 2024 24	Mar 2024	24
Apr 2024 22	Apr 2024	22
May 2024 24	May 2024	24
Jul 2024 21	Jul 2024	21
Sep 2024 21	Sep 2024	21
Oct 2024 19	Oct 2024	19
Dec 2024 20	Dec 2024	20
Feb 2025 20	Feb 2025	20
Sep 2025 22	Sep 2025	22
Oct 2025 22	Oct 2025	22

How Other Brands Compare

PPG is ranked second for NPS among its competitors. Akzo Nobel Worldwide comes in first. Among those competitors, it is the most valued company.

	PPG	Akzo Nobel Worldwide
Global Ranking	#501	#-
NPS	23	40
Valuation Updated every 24 hours for public companies	$35.08B	$21.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PPG NPS by Gender

Female customers rated PPG's NPS 21 points higher than Male customers.

Male

PPG's NPS was rated 36 by Male customers on Comparably.

59%

Promoters

18%

Passives

23%

Detractors

Female

PPG's NPS was rated 57 by Female customers on Comparably.

71%

Promoters

15%

Passives

14%

Detractors

PPG NPS by Ethnicity

PPG's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 17	Caucasian	17
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black 72	African American/Black	72
Asian or Pacific Islander 75	Asian or Pacific Islander	75

PPG NPS by Age

PPG's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

75%

25%

31-35

75%

25%

41-45

75%

25%

46-50

40%

20%

40%

51-55

100%

PPG NPS by Usage

PPG's NPS was rated the highest by customers who have used PPG's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 57	Less than 1 Year	57
1 to 2 Years 11	1 to 2 Years	11
2 to 5 Years 83	2 to 5 Years	83
5 to 10 Years 40	5 to 10 Years	40
Over 10 Years -34	Over 10 Years	-34

PPG NPS vs. Competitors

Compared to its competitors, PPG's NPS is rated right below Akzo Nobel Worldwide.

COMPANY		NPS Score
	Akzo Nobel Worldwide	40
	PPG	23

PPG NPS vs Companies in Consumer Goods

In the Consumer Goods industry, PPG's NPS is rated right below Tiffany & Co.

COMPANY		NPS Score
	Lego Group	54
	Red Bull	42
	Bath & Body Works	38
	Colgate Palmolive	36
	Hershey Company	35
	Crocs	34
	Gucci	31
	Tiffany & Co	31
	PPG	23

PPG Customer Reviews

Out of the 10 PPG customer reviews 10 were positive and 0 were constructive. PPG customer reviews reflect that all customers have a favorable experience using the products/services of the company.

PPG Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of PPG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

PPG Customer Loyalty Score by Gender

Female customers rated PPG's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PPG.

Male

84%

Yes

Female

87%

Yes

PPG Customer Loyalty Score by Ethnicity

PPG's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PPG.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

PPG Customer Loyalty Score by Age

PPG's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PPG.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 78%	26-30	78%
31-35 100%	31-35	100%
41-45 100%	41-45	100%
46-50 64%	46-50	64%
51-55 100%	51-55	100%

PPG Customer Loyalty Score by Usage

PPG's Customer Loyalty score was rated the highest by customers who have used PPG's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	74%
1 to 2 Years	80%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	70%

PPG Customer Loyalty Score by Industry

PPG's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	82%
Arts and Entertainment	100%
Construction	78%

PPG Customer Loyalty vs. Competitors

Compared to its competitors, PPG's Customer Loyalty score is rated right below Akzo Nobel Worldwide.

COMPANY		Customer Loyalty Score
	Akzo Nobel Worldwide	79%
	PPG	76%

Unlock PPG Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full PPG Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Customer Loyalty score is rated right above Gucci, and is preceded by Crocs.

COMPANY		Customer Loyalty Score
	Bath & Body Works	87%
	Lego Group	86%
	Colgate Palmolive	85%
	Red Bull	81%
	Hershey Company	81%
	Crocs	79%
	PPG	76%
	Gucci	76%
	Tiffany & Co	73%

Unlock PPG Customer Loyalty vs. Companies in Consumer Goods Data

Sign Up for Brand Profile PRO to get the full PPG Customer Loyalty vs. Companies in Consumer Goods data and gain insights into your customers today.

PPG Product Quality

3.9/5

PPG has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock PPG's overall Product Quality score rated by its users and customers.

PPG Product Information

PPG’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated PPG's product the highest. Reviewers from the Tech industry rated PPG the lowest at 4.1.

Website: http://corporate.ppg.com

Company Size: 10,000+ Employees

Quick Insights into PPG Product Quality

PPG's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used PPG's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked PPG's Product Quality.

Ranked PPG Product Quality the Highest

51-55	5
2 to 5 Years	4.8
Asian or Pacific Islander	4.7

Ranked PPG Product Quality the Lowest

Caucasian	3.8
46-50	3.4
Over 10 Years	2.6

PPG Product Quality Score by Gender

Female customers rated PPG's Product Quality score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PPG.

Male

4.1/5

Female

4.6/5

PPG Product Quality Score by Ethnicity

PPG's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PPG.

Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7

PPG Product Quality Score by Age

PPG's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PPG.

Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 4.7	26-30	4.7
31-35 4.7	31-35	4.7
41-45 4.7	41-45	4.7
46-50 3.4	46-50	3.4
51-55 5	51-55	5

PPG Product Quality Score by Usage

PPG's Product Quality score was rated the highest by customers who have used PPG's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.5
1 to 2 Years	4
2 to 5 Years	4.8
5 to 10 Years	4.6
Over 10 Years	2.6

PPG Product Quality Score by Industry

PPG's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.1
Arts and Entertainment	4.3
Construction	4.7

PPG Product Quality vs. Competitors

Compared to its competitors, PPG's Product Quality score is rated right above Akzo Nobel Worldwide.

COMPANY		Product Quality Score
	PPG	3.9/5
	Akzo Nobel Worldwide	3.7/5

Unlock PPG Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full PPG Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Product Quality score is rated right below Tiffany & Co.

COMPANY		Product Quality Score
	Lego Group	4.5/5
	Red Bull	4.2/5
	Colgate Palmolive	4.2/5
	Gucci	4.2/5
	Bath & Body Works	4.1/5
	Hershey Company	4.1/5
	Crocs	4.1/5
	Tiffany & Co	4/5
	PPG	3.9/5

Unlock PPG Product Quality vs. Companies in Consumer Goods Data

Sign Up for Brand Profile PRO to get the full PPG Product Quality vs. Companies in Consumer Goods data and gain insights into your customers today.

PPG Pricing

PPG ROI & Value For Money

4/5

PPG has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock PPG's overall ROI score rated by its users and customers.

PPG Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from PPG.

Quick Insights into PPG ROI

PPG's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used PPG's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked PPG's ROI score.

Ranked PPG ROI the Highest

18-25	5
Construction	4.7
5 to 10 Years	4.6

Ranked PPG ROI the Lowest

Caucasian	3.6
46-50	3.2
Over 10 Years	2.6

PPG ROI Score by Gender

Female customers rated PPG's ROI score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of PPG.

Male

4/5

Female

4.4/5

PPG ROI Score by Ethnicity

PPG's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PPG.

Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6

PPG ROI Score by Age

PPG's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of PPG.

Summary	Age	Score
18-25 5	18-25	5
26-30 4.2	26-30	4.2
31-35 4.6	31-35	4.6
41-45 4.7	41-45	4.7
46-50 3.2	46-50	3.2
51-55 4.1	51-55	4.1

PPG ROI Score by Usage

PPG's ROI score was rated the highest by customers who have used PPG's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.6
1 to 2 Years	3.6
2 to 5 Years	4.2
5 to 10 Years	4.6
Over 10 Years	2.6

PPG ROI Score by Industry

PPG's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.1
Arts and Entertainment	4.3
Construction	4.7

PPG Pricing vs. Competitors

Compared to its competitors, PPG's ROI score is rated right above Akzo Nobel Worldwide.

COMPANY		Pricing Score
	PPG	4/5
	Akzo Nobel Worldwide	3.7/5

Unlock PPG ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full PPG ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's ROI score is rated right above Colgate Palmolive.

COMPANY		Pricing Score
	PPG	4/5
	Colgate Palmolive	4/5
	Lego Group	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Gucci	3.8/5
	Bath & Body Works	3.8/5
	Crocs	3.7/5
	Tiffany & Co	3.7/5

Unlock PPG ROI vs. Companies in Consumer Goods Data

Sign Up for Brand Profile PRO to get the full PPG ROI vs. Companies in Consumer Goods data and gain insights into your customers today.

PPG Customer Satisfaction (CSAT)

PPG Customer Satisfaction (CSAT) Score

70 / 100

PPG has an overall Customer Satisfaction score of 70 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	44%
Satisfied	26%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	4%
Very Dissatisfied	13%

Very Satisfied

44%

Satisfied

26%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PPG Customer Satisfaction

PPG's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked PPG's Customer Satisfaction.

Ranked PPG Customer Satisfaction the Highest

18-25	100%
5 to 10 Years	100%
Arts and Entertainment	100%

Ranked PPG Customer Satisfaction the Lowest

Caucasian	64%
Over 10 Years	34%
46-50	0%

PPG Customer Satisfaction Score by Gender

Female customers rated PPG's Customer Satisfaction score 27 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PPG.

73 / 100

Male

	Very Satisfied	47%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	16%

100 / 100

Female

	Very Satisfied	100%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

PPG Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

PPG's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PPG.

64 / 100

Very Satisfied	46%
Satisfied	18%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

46%

Satisfied

18%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

18%

CSAT according to Hispanic or Latino

PPG's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PPG.

100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

PPG's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PPG.

83 / 100

Very Satisfied	83%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

83%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

PPG's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PPG.

100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

PPG Customer Satisfaction Score by Age

PPG's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PPG.

100

Breakdown

Age

Score

18-25

100%

26-30

75%

31-35

100%

41-45

100%

46-50

PPG Customer Satisfaction Score by Usage

PPG's Customer Satisfaction score was rated the highest by customers who have used PPG's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	100
1 to 2 Years	75
2 to 5 Years	60
5 to 10 Years	100
Over 10 Years	34

PPG Customer Satisfaction Score by Industry

PPG's Customer Satisfaction score was rated 100 points by both Arts and Entertainment and Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "PPG Customer Satisfaction Score by Industry",
	"text": "PPG's Customer Satisfaction score was rated 100 points by both Arts and Entertainment and Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PPG's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PPG's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PPG's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	100
Arts and Entertainment	100
Construction	100

PPG Customer Satisfaction vs. Competitors

Compared to its competitors, PPG's Customer Satisfaction score is rated right below Akzo Nobel Worldwide.

COMPANY		Customer Satisfaction (CSAT) Score
	Akzo Nobel Worldwide	88%
	PPG	70%

Unlock PPG Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full PPG Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Customer Satisfaction score is rated right below Tiffany & Co.

COMPANY		Customer Satisfaction (CSAT) Score
	Lego Group	89%
	Colgate Palmolive	83%
	Red Bull	82%
	Bath & Body Works	81%
	Hershey Company	80%
	Crocs	79%
	Gucci	79%
	Tiffany & Co	72%
	PPG	70%

Unlock PPG Customer Satisfaction vs. Companies in Consumer Goods Data

Sign Up for Brand Profile PRO to get the full PPG Customer Satisfaction vs. Companies in Consumer Goods data and gain insights into your customers today.

PPG Customer Service

4.1/5

PPG has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock PPG's overall Customer Service score rated by its users and customers.

About PPG's Customer Service

Website

http://corporate.ppg.com

Quick Insights into PPG Customer Service

PPG's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used PPG's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked PPG's Customer Service score.

Ranked PPG Customer Service the Highest

18-25	5
Construction	4.6
Hispanic or Latino	4.6

Ranked PPG Customer Service the Lowest

Caucasian	3.5
46-50	2.7
Over 10 Years	2.6

PPG Customer Service Score by Gender

Female customers rated PPG's Customer Service score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PPG.

Male

3.9/5

Female

4.4/5

PPG Customer Service Score by Ethnicity

PPG's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PPG.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

PPG Customer Service Score by Age

PPG's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PPG.

100

Summary	Age	Customer Service Score
18-25 5	18-25	5
26-30 4.6	26-30	4.6
31-35 4.6	31-35	4.6
41-45 4.7	41-45	4.7
46-50 2.7	46-50	2.7
51-55 4	51-55	4

PPG Customer Service Score by Usage

PPG's Customer Service score was rated the highest by customers who have used PPG's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.4
1 to 2 Years	3.8
2 to 5 Years	4.1
5 to 10 Years	4.5
Over 10 Years	2.6

PPG Customer Service Score by Industry

PPG's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.1
Arts and Entertainment	4.3
Construction	4.6

PPG Customer Service vs. Competitors

Compared to its competitors, PPG's Customer Service score is rated right above Akzo Nobel Worldwide.

COMPANY		Customer Service Score
	PPG	4.1/5
	Akzo Nobel Worldwide	3.9/5

Unlock PPG Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full PPG Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Customer Service score is rated right above Gucci, and is preceded by Lego Group.

COMPANY		Customer Service Score
	Lego Group	4.2/5
	PPG	4.1/5
	Gucci	4/5
	Red Bull	4/5
	Colgate Palmolive	4/5
	Bath & Body Works	4/5
	Hershey Company	3.9/5
	Crocs	3.8/5
	Tiffany & Co	3.8/5

Unlock PPG Customer Service vs. Companies in Consumer Goods Data

Sign Up for Brand Profile PRO to get the full PPG Customer Service vs. Companies in Consumer Goods data and gain insights into your customers today.

PPG as an Employer

3.3/5

PPG has a 3.3/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of PPG

Michael McGarry

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PPG scored a 23 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of PPG would recommend the brand to a friend. ENPS measures how likely PPG employees would recommend working at PPG to a friend.

Net Promoter Score

NPS Score

55%	Promoters
13%	Passive
32%	Detractors

Employee Net Promoter Score

-19

eNPS Score

28%	Promoters
25%	Passive
47%	Detractors

Global Ranking Snapshot

PPG is ranked #501 in the Global Top 100 Brands. It ranks just behind The Cigna Group and just ahead of Infosys.

RANK			INDUSTRY
499	Siemens	Roland Busch	Energy and Manufacturing
500	The Cigna Group	David Cordani	Health and Wellness
501	PPG	Michael McGarry	Consumer Goods
502	Infosys	Salil Parekh	Tech
503	McAfee	Peter Leav	Tech
504	GoPro	Nick Woodman	Tech
505	Udemy	Greg Brown	Business and Consumer Services

Consumer Goods Ranking Snapshot

PPG is ranked #48 in the Consumer Goods Industry. It ranks just behind Siemens and just ahead of Burt's Bees.

RANK		Location
46	Dollar Shave Club	Los Angeles, CA
47	Siemens	Washington, DC
48	PPG
49	Burt's Bees	Oakland, CA
50	Vector Marketing	Olean, NY
51	Skullcandy	Park City, UT
52	Philip Morris International	New York City, NY