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PPG is
Ranked
#48
in
Consumer Goods Brands
Brand Page
PPG
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PPG is ranked #48 in Consumer Goods Brands

About PPG's Brand

PPG’s brand is ranked #501 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PPG. When compared to other organizations within the Consumer Goods industry, PPG is ranked #48. Among its major competitors, PPG is ranked in 2nd place for NPS while Akzo Nobel Worldwide is 1st.Their current valuation is $35.08B

Brand at a Glance

74%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service

PPG Ranking

PPG NPS

PPG's Net Promoter Score (NPS) is a 29 with 58% Promoters, 13% Passives, and 29% Detractors. Net Promoter Score tracks whether PPG's customers would recommend using the product based on a scale of -100 to 100.

PPG Overall NPS

29
NPS
58%Promoters
13%Passives
29%Detractors
PPG Overall NPS

PPG NPS Trend

-100
-50
0
50
100
Mar 2021
85
Mar 202185
Jun 2021
75
Jun 202175
Jul 2021
60
Jul 202160
Aug 2021
53
Aug 202153
Oct 2021
25
Oct 202125
Nov 2021
31
Nov 202131
Dec 2021
35
Dec 202135
Feb 2022
42
Feb 202242
Mar 2022
32
Mar 202232
Apr 2022
33
Apr 202233
May 2022
30
May 202230
Jun 2022
28
Jun 202228

How Other Brands Compare

PPG is ranked second for NPS among its competitors. Akzo Nobel Worldwide comes in first. Among those competitors, it is the most valued company.

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PPG's Logo
PPG
Akzo Nobel Worldwide's Logo
Akzo Nobel Worldwide
Global Ranking#501#-
NPS2945
Valuation Updated every 24 hours for public companies$35.08B$21.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PPG NPS by Gender

PPG's NPS was rated 67 by Male customers on Comparably.

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Male

67

PPG's NPS was rated 67 by Male customers on Comparably.

Sign Up to learn about PPG's NPS Score rated by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors

Female

N/A

PPG's NPS is not yet rated by Female customers.

Sign Up to learn about PPG's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

PPG NPS by Ethnicity

PPG's NPS was rated 100 points by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of PPG.
-100
-50
0
50
100
Caucasian
100
Caucasian100

PPG NPS by Usage

PPG's NPS was rated 67 points by customers who have used PPG's products/services for 2 to 5 Years.

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-100
-50
0
50
100
2 to 5 Years
67
2 to 5 Years67

PPG NPS vs. Competitors

Compared to its competitors, PPG's NPS is rated right below Akzo Nobel Worldwide.

COMPANYNPS Score
Akzo Nobel Worldwide
45
PPG
29

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PPG NPS vs Companies in Consumer Goods

In the Consumer Goods industry, PPG's NPS is rated right below Tiffany & Co.

Unlock PPG NPS vs. Companies in Consumer Goods Data

PPG's Logo
VS
Lego Group's Logo
Colgate Palmolive's Logo
Red Bull's Logo
Hershey Company's Logo
Crocs' Logo
Bath & Body Works' Logo
Gucci's Logo
Tiffany & Co's Logo

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PPG Customer Reviews

Out of the 5 PPG customer reviews 5 were positive and 0 were constructive. PPG customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
They have gone abive and beyond to show me why theyre a better option then sherwin williams
Review from Male / Caucasian / 18-25
What do you value most about this brand?
lots of colors to decide
Review from Female / Hispanic or Latino / 31-35
What do you value most about this brand?
Ease of use Painting contractor
Review from Male / Caucasian / 46-50
What do you value most about this brand?
Reliability, service, responsiveness, dependability, follow up
Review from Male / Caucasian / 51-55
What do you value most about this brand?
The respect, the knowledgeable employees, the comfort & the quality of everything I have purchased
Review from Female / Caucasian / 41-45

PPG Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of PPG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
PPG Customer Loyalty

PPG Customer Loyalty Score by Gender

PPG's Customer Loyalty score was rated 85 by Male customers on Comparably.

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Male
85%
Yes
Female
N/A
Yes

PPG Customer Loyalty Score by Ethnicity

PPG's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.

% who answered "Yes"

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78
out of 100
Caucasian

PPG Customer Loyalty Score by Usage

PPG's Customer Loyalty score was rated 100% by customers who have used PPG's products/services for 2 to 5 Years.

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2 to 5 Years
100%

PPG Customer Loyalty Score by Industry

PPG's Customer Loyalty score was rated 70% by Construction industry customers.

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Construction
70%

PPG Customer Loyalty vs. Competitors

Compared to its competitors, PPG's Customer Loyalty score is rated right above Akzo Nobel Worldwide.

COMPANYCustomer Loyalty Score
PPG74%
Akzo Nobel Worldwide54%

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Customer Loyalty score is rated right above Gucci, and is preceded by Crocs.

Unlock PPG Customer Loyalty vs. Companies in Consumer Goods Data

PPG's Logo
VS
Colgate Palmolive's Logo
Hershey Company's Logo
Bath & Body Works' Logo
Lego Group's Logo
Red Bull's Logo
Crocs' Logo
Gucci's Logo
Tiffany & Co's Logo

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PPG Product Quality

3.9/5

PPG has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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PPG Product Information

PPG’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated PPG's product the highest.

Website
http://corporate.ppg.com
Company Size
10,000+ Employees

Quick Insights into PPG Product Quality

PPG's Product Quality score was rated highest by Caucasian customers.

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Ranked PPG Product Quality the Highest

Caucasian
4.7
2 to 5 Years
4.6
Construction
4.6

PPG Product Quality Score by Gender

PPG's Product Quality score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

PPG Product Quality Score by Ethnicity

PPG's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
4.7
Caucasian4.7

PPG Product Quality Score by Usage

PPG's Product Quality score was rated 4.6 stars by customers who have used PPG's products/services for 2 to 5 Years.

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2 to 5 Years
4.6

PPG Product Quality Score by Industry

PPG's Product Quality score was rated 4.6 stars by Construction industry customers.

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Construction
4.6

PPG Product Quality vs. Competitors

Compared to its competitors, PPG's Product Quality score is rated right above Akzo Nobel Worldwide.

COMPANYProduct Quality Score
PPG3.9/5
Akzo Nobel Worldwide3.1/5

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Product Quality score is rated right below Tiffany & Co.

COMPANYProduct Quality Score
Lego Group4.5/5
Hershey Company4.4/5
Red Bull4.3/5
Colgate Palmolive4.3/5
Gucci4.2/5
Bath & Body Works4.2/5
Crocs4.1/5
Tiffany & Co4.1/5
PPG3.9/5

Unlock PPG Product Quality vs. Companies in Consumer Goods Data

PPG's Logo
VS
Lego Group's Logo
Hershey Company's Logo
Red Bull's Logo
Colgate Palmolive's Logo
Gucci's Logo
Bath & Body Works' Logo
Crocs' Logo
Tiffany & Co's Logo

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PPG Pricing

PPG ROI & Value For Money

3.9/5

PPG has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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PPG Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.

Quick Insights into PPG ROI

PPG's ROI score was rated highest by customers from the Construction industry.

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Ranked PPG ROI the Highest

Construction
4.8
Caucasian
4.4
Male
4.1

PPG ROI Score by Gender

PPG's ROI score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

PPG ROI Score by Ethnicity

PPG's ROI score was rated 4.4 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
4.4
Caucasian4.4

PPG ROI Score by Usage

PPG's ROI score was rated 3.6 stars by customers who have used PPG's products/services for 2 to 5 Years.

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2 to 5 Years
3.6

PPG ROI Score by Industry

PPG's ROI score was rated 4.8 stars by Construction industry customers.

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Construction
4.8

PPG Pricing vs. Competitors

Compared to its competitors, PPG's ROI score is rated right above Akzo Nobel Worldwide.

COMPANYPricing Score
PPG3.9/5
Akzo Nobel Worldwide3.5/5

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's ROI score is rated right above Red Bull, and is preceded by Lego Group.

Unlock PPG ROI vs. Companies in Consumer Goods Data

PPG's Logo
VS
Colgate Palmolive's Logo
Hershey Company's Logo
Lego Group's Logo
Red Bull's Logo
Crocs' Logo
Gucci's Logo
Bath & Body Works' Logo
Tiffany & Co's Logo

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PPG Customer Satisfaction (CSAT)

PPG Customer Satisfaction (CSAT) Score

72 / 100

PPG has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied36%
Satisfied36%
Neither Satisfied nor Dissatisfied14%
Dissatisfied5%
Very Dissatisfied9%
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PPG Customer Satisfaction

PPG's Customer Satisfaction score was rated highest by Caucasian customers.

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Ranked PPG Customer Satisfaction the Highest

Caucasian
75%
Male
75%

PPG Customer Satisfaction Score by Gender

PPG's Customer Satisfaction score was rated 75 by Male customers on Comparably.

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75 / 100
Male
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

PPG Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

PPG's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

PPG Customer Satisfaction vs. Competitors

Compared to its competitors, PPG's Customer Satisfaction score is rated right below Akzo Nobel Worldwide.

COMPANYCustomer Satisfaction (CSAT) Score
Akzo Nobel Worldwide83%
PPG72%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Customer Satisfaction score is rated right above Tiffany & Co, and is preceded by Gucci.

COMPANYCustomer Satisfaction (CSAT) Score
Lego Group87%
Colgate Palmolive86%
Hershey Company84%
Red Bull83%
Crocs82%
Bath & Body Works81%
Gucci79%
PPG72%
Tiffany & Co72%

Unlock PPG Customer Satisfaction vs. Companies in Consumer Goods Data

PPG's Logo
VS
Lego Group's Logo
Colgate Palmolive's Logo
Hershey Company's Logo
Red Bull's Logo
Crocs' Logo
Bath & Body Works' Logo
Gucci's Logo
Tiffany & Co's Logo

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PPG Customer Service

4.1/5

PPG has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About PPG's Customer Service

Website

http://corporate.ppg.com

Quick Insights into PPG Customer Service

PPG's Customer Service score was rated highest by customers from the Construction industry.

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Ranked PPG Customer Service the Highest

Construction
4.6
Caucasian
4.1
Male
3.9

PPG Customer Service Score by Gender

PPG's Customer Service score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

PPG Customer Service Score by Ethnicity

PPG's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PPG.
0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1

PPG Customer Service Score by Usage

PPG's Customer Service score was rated 3.5 stars by customers who have used PPG's products/services for 2 to 5 Years.

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2 to 5 Years
3.5

PPG Customer Service Score by Industry

PPG's Customer Service score was rated 4.6 stars by Construction industry customers.

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Construction
4.6

PPG Customer Service vs. Competitors

Compared to its competitors, PPG's Customer Service score is rated right above Akzo Nobel Worldwide.

COMPANYCustomer Service Score
PPG4.1/5
Akzo Nobel Worldwide3.8/5

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, PPG's Customer Service score is rated right above Colgate Palmolive, and is preceded by Lego Group.

COMPANYCustomer Service Score
Lego Group4.2/5
PPG4.1/5
Colgate Palmolive4.1/5
Gucci4.1/5
Hershey Company4/5
Red Bull4/5
Bath & Body Works3.9/5
Tiffany & Co3.9/5
Crocs3.9/5

Unlock PPG Customer Service vs. Companies in Consumer Goods Data

PPG's Logo
VS
Lego Group's Logo
Colgate Palmolive's Logo
Gucci's Logo
Hershey Company's Logo
Red Bull's Logo
Bath & Body Works' Logo
Tiffany & Co's Logo
Crocs' Logo

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PPG as an Employer

3.4/5

PPG has a 3.4/5 stars for its overall company culture rated by their employees

  PPG CEO
bottom
35%
CEO of PPG

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PPG scored a 29 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of PPG would recommend the brand to a friend. ENPS measures how likely PPG employees would recommend working at PPG to a friend.

Net Promoter Score

29
NPS Score
58%Promoters
13%Passive
29%Detractors

Employee Net Promoter Score

-13
eNPS Score
31%Promoters
25%Passive
44%Detractors

Global Ranking Snapshot

PPG is ranked #501 in the Global Top 100 Brands. It ranks just behind Cigna Corporation and just ahead of Infosys.

RANKCOMPANYCEOINDUSTRY
499
Siemens  Siemens CEO
Roland Busch
Energy and Manufacturing
500
Cigna Corporation  Cigna Corporation CEO
David Cordani
Health and Wellness
501
PPG  PPG CEO
Michael McGarry
Consumer Goods
502
Infosys  Infosys CEO
Salil Parekh
Tech
503
McAfee  McAfee CEO
Peter Leav
Tech
504
GoPro  GoPro CEO
Nick Woodman
Tech
505
Udemy  Udemy CEO
Gregg Coccari
Business and Consumer Services

Consumer Goods Ranking Snapshot

PPG is ranked #48 in the Consumer Goods Industry. It ranks just behind Siemens and just ahead of Burt's Bees.

RANKCOMPANYLocation
46
Dollar Shave Club
Los Angeles, CA
47
Siemens
Washington, DC
48
PPG
49
Burt's Bees
Oakland, CA
50
Vector Marketing
Olean, NY
51
Skullcandy
Park City, UT
52
Philip Morris International
New York City, NY