40
NPS
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Akzo Nobel Worldwide
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About Akzo Nobel Worldwide's Brand
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Akzo Nobel Worldwide NPS
Akzo Nobel Worldwide's Net Promoter Score (NPS) is a 40 with 63% Promoters, 14% Passives, and 23% Detractors. Net Promoter Score tracks whether Akzo Nobel Worldwide's customers would recommend using the product based on a scale of -100 to 100.
Akzo Nobel Worldwide Overall NPS
| 63% | Promoters |
|---|---|
| 14% | Passives |
| 23% | Detractors |
Akzo Nobel Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 37 | Jul 2023 | 37 |
Aug 2023 44 | Aug 2023 | 44 |
Sep 2023 45 | Sep 2023 | 45 |
Oct 2023 44 | Oct 2023 | 44 |
Nov 2023 46 | Nov 2023 | 46 |
Dec 2023 39 | Dec 2023 | 39 |
Jan 2024 43 | Jan 2024 | 43 |
Mar 2024 45 | Mar 2024 | 45 |
Apr 2024 46 | Apr 2024 | 46 |
May 2024 42 | May 2024 | 42 |
Aug 2024 37 | Aug 2024 | 37 |
Mar 2025 39 | Mar 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Akzo Nobel Worldwide NPS by Gender
Female customers rated Akzo Nobel Worldwide's NPS 63 points higher than Male customers.
Male
20
Akzo Nobel Worldwide's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
83
Akzo Nobel Worldwide's NPS was rated 83 by Female customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Akzo Nobel Worldwide NPS by Ethnicity
Akzo Nobel Worldwide's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Akzo Nobel Worldwide NPS by Age
Akzo Nobel Worldwide's NPS was rated 100 points by customers ages 31-35 on Comparably.
Akzo Nobel Worldwide NPS by Usage
Akzo Nobel Worldwide's NPS was rated the highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Akzo Nobel Worldwide Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Akzo Nobel Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Akzo Nobel Worldwide Customer Loyalty Score by Gender
Female customers rated Akzo Nobel Worldwide's Customer Loyalty score 3% higher than Male customers.
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Male
82%
Yes
Female
85%
Yes
Akzo Nobel Worldwide Customer Loyalty Score by Ethnicity
Akzo Nobel Worldwide's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Akzo Nobel Worldwide.
78
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
Akzo Nobel Worldwide Customer Loyalty Score by Age
Akzo Nobel Worldwide's Customer Loyalty score was rated 78% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
Akzo Nobel Worldwide Customer Loyalty Score by Usage
Akzo Nobel Worldwide's Customer Loyalty score was rated the highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Akzo Nobel Worldwide Customer Loyalty Score by Industry
Akzo Nobel Worldwide's Customer Loyalty score was rated 70% by Accounting industry customers.
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Akzo Nobel Worldwide Product Quality
3.7/5
Akzo Nobel Worldwide has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Akzo Nobel Worldwide Product Information
Akzo Nobel Worldwide’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Akzo Nobel Worldwide's product the highest.
- Website
- https://www.akzonobel.com
- Company Size
- 10,000+ Employees
Quick Insights into Akzo Nobel Worldwide Product Quality
Akzo Nobel Worldwide's Product Quality score was rated highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Akzo Nobel Worldwide Product Quality the Highest
Ranked Akzo Nobel Worldwide Product Quality the Lowest
Akzo Nobel Worldwide Product Quality Score by Gender
Female customers rated Akzo Nobel Worldwide's Product Quality score 0.7 stars higher than Male customers.
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Male
3.4/5
Female
4.1/5
Akzo Nobel Worldwide Product Quality Score by Ethnicity
Akzo Nobel Worldwide's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Akzo Nobel Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Akzo Nobel Worldwide Product Quality Score by Age
Akzo Nobel Worldwide's Product Quality score was rated 4.2 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.2 | 31-35 | 4.2 |
Akzo Nobel Worldwide Product Quality Score by Usage
Akzo Nobel Worldwide's Product Quality score was rated the highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Akzo Nobel Worldwide Product Quality Score by Industry
Akzo Nobel Worldwide's Product Quality score was rated 3.5 stars by Accounting industry customers.
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Akzo Nobel Worldwide Pricing
Akzo Nobel Worldwide ROI & Value For Money
3.7/5
Akzo Nobel Worldwide has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Akzo Nobel Worldwide Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Akzo Nobel Worldwide ROI
Akzo Nobel Worldwide's ROI score was rated highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and rated lowest by customers who have used Akzo Nobel Worldwide's products/services for 1 to 2 Years.
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Ranked Akzo Nobel Worldwide ROI the Highest
Ranked Akzo Nobel Worldwide ROI the Lowest
Akzo Nobel Worldwide ROI Score by Gender
Female customers rated Akzo Nobel Worldwide's ROI score 1.1 stars higher than Male customers.
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Male
3.4/5
Female
4.5/5
Akzo Nobel Worldwide ROI Score by Ethnicity
Akzo Nobel Worldwide's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Akzo Nobel Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Akzo Nobel Worldwide ROI Score by Age
Akzo Nobel Worldwide's ROI score was rated 4.4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
Akzo Nobel Worldwide ROI Score by Usage
Akzo Nobel Worldwide's ROI score was rated the highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Akzo Nobel Worldwide ROI Score by Industry
Akzo Nobel Worldwide's ROI score was rated 4 stars by Accounting industry customers.
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Akzo Nobel Worldwide Customer Satisfaction (CSAT)
Akzo Nobel Worldwide Customer Satisfaction (CSAT) Score
88 / 100
Akzo Nobel Worldwide has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
56%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Akzo Nobel Worldwide Customer Satisfaction
Akzo Nobel Worldwide's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.
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Ranked Akzo Nobel Worldwide Customer Satisfaction the Highest
Ranked Akzo Nobel Worldwide Customer Satisfaction the Lowest
Akzo Nobel Worldwide Customer Satisfaction Score by Gender
Female customers rated Akzo Nobel Worldwide's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Akzo Nobel Worldwide.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Akzo Nobel Worldwide Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Akzo Nobel Worldwide's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Akzo Nobel Worldwide's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Akzo Nobel Worldwide Customer Satisfaction Score by Age
Akzo Nobel Worldwide's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Akzo Nobel Worldwide.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Akzo Nobel Worldwide Customer Satisfaction Score by Usage
Akzo Nobel Worldwide's Customer Satisfaction score was rated 100 points by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years.
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Akzo Nobel Worldwide Customer Satisfaction Score by Industry
Akzo Nobel Worldwide's Customer Satisfaction score was rated 67 points by Accounting industry customers.
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{
"title": "Akzo Nobel Worldwide Customer Satisfaction Score by Industry",
"text": "Akzo Nobel Worldwide's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Akzo Nobel Worldwide's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Akzo Nobel Worldwide Customer Service
3.9/5
Akzo Nobel Worldwide has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Akzo Nobel Worldwide's Customer Service
Website
https://www.akzonobel.com
Quick Insights into Akzo Nobel Worldwide Customer Service
Akzo Nobel Worldwide's Customer Service score was rated highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and rated lowest by customers who have used Akzo Nobel Worldwide's products/services for 1 to 2 Years.
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Ranked Akzo Nobel Worldwide Customer Service the Highest
Ranked Akzo Nobel Worldwide Customer Service the Lowest
Akzo Nobel Worldwide Customer Service Score by Gender
Female customers rated Akzo Nobel Worldwide's Customer Service score 1.2 stars higher than Male customers.
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Male
3.4/5
Female
4.6/5
Akzo Nobel Worldwide Customer Service Score by Ethnicity
Akzo Nobel Worldwide's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Akzo Nobel Worldwide.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Akzo Nobel Worldwide Customer Service Score by Age
Akzo Nobel Worldwide's Customer Service score was rated 4.2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Akzo Nobel Worldwide.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.2 | 31-35 | 4.2 |
Akzo Nobel Worldwide Customer Service Score by Usage
Akzo Nobel Worldwide's Customer Service score was rated the highest by customers who have used Akzo Nobel Worldwide's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Akzo Nobel Worldwide Customer Service Score by Industry
Akzo Nobel Worldwide's Customer Service score was rated 4.3 stars by Accounting industry customers.
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Akzo Nobel Worldwide as an Employer
Consumer vs. Employees
Akzo Nobel Worldwide scored a 40 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Akzo Nobel Worldwide would recommend the brand to a friend. ENPS measures how likely Akzo Nobel Worldwide employees would recommend working at Akzo Nobel Worldwide to a friend.
Net Promoter Score
40
NPS Score
| 63% | Promoters |
|---|---|
| 14% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
